Latest / Business of Tech: Daily MSP News & IT Services Analysis
AI for MSPs: Liability is landing on operators, not software vendors — Bernhard Kirchner, SynData Labs
The episode centers on a structural shift in technology risk management: liability for AI decisions is increasingly transferring downstream from technology vendors to MSPs and their clients. Insurers are moving to exclude generative AI from standard liability policies, while California regulators have mandated new automated decision-making rules with specific risk assessment and audit requirements for certain businesses operating above defined thresholds. Product licensing from major AI manufacturers such as OpenAI and Anthropic continues to disclaim liability, relying instead on "as is"…
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