Your Managers Hold Meetings. But Can They Actually Train?

Dealer Talk With Jen Suzuki · Sep 1, 2026 · 16m

Have you ever walked out of a morning meeting thinking, "Damn, that was a great meeting" only to watch everyone return to the exact same behaviors by lunchtime?

That isn't a meeting problem. It's a behavior problem.

Dealerships ask sales and service managers to train their teams constantly. Improve the appointments. Strengthen the phone calls. Personalize the follow-up. Build more customer confidence. Increase repair approvals.

But here's the question we need to ask: Who taught the managers how to train?

In this episode of Dealer Talk with Jen Suzuki, I'm sharing the practical framework I…