2919: Cisco Live: Lowe's Tech-Enabled Retail Transformation
How is technology reshaping the way businesses connect with their customers? Today on Tech Talks Daily, I, Neil Hughes, sit down with Shad Aul, Senior Manager of Network Engineering at Lowe's, to uncover how the home improvement giant is transforming its customer interactions through a groundbreaking collaboration with Cisco. In our discussion, Shad delves into the strategic shift from a traditional on-premise solution to a unified SaaS platform using Cisco Webex Contact Center. This bold move not only streamlines operations across 25 business units and accommodates 8,781 agents but also…
The skinny
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