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How do you build client trust from day one? | Mason Cosby, CEO, Scrappy ABM
Trust usually peaks in the sales process and drops at kickoff. So, how do you stop the free fall?
In this episode of Straight to Voicemail, Amanda Smith connects with Mason Cosby, CEO of Scrappy ABM. As a founder leading a services business, Mason has seen firsthand where trust breaks down and shares the systems his team uses to close that gap early. From internal handoffs to client comms, this conversation is packed with clarity and practical fixes.
You’ll learn:
How to introduce your team before the kickoff call
What sales teams model that delivery teams should adopt
Why daily client…
The skinny
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