194: ‘CEO as Knowledge Architect’, with Ellen Bensky and Christopher Parsons
Ellen Bensky and Christopher Parsons join the podcast to talk about how Turner Fleischer built a digital twin of their practice. We get into what it means to intentionally work on the firm—not just in it—and how Turner Fleischer has operationalized innovation inside a service-based business.
Ellen shares how the firm protects time for internal research, why curiosity and empowerment are foundational to lasting change, and how knowledge management evolved into a strategic priority as the firm scaled from 60 to 250 people.
We dive into the tools, teams, and processes behind their KM system, how…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.