Latest / WCHS Network Podcasts / 09/10/2025 Ask the Expert with Larry Dawson

Transcript

09/10/2025 Ask the Expert with Larry Dawson · WCHS Network Podcasts

• 0:00
  Speaker 1: Unlock your dream property with Meek's Realty Group, where Rich
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  Speaker 1: the realtor makes real estate dreams a reality, whether it's
• 0:05
  Speaker 1: residential or commercial. We've got Charleston to Huntington covered. Your
• 0:09
  Speaker 1: key to exceptional real estate experience is start here. Meeks
• 0:12
  Speaker 1: Realty Group. Contact us at Meeks dot us.
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  Speaker 2: The views and opinions expressed on this program do not
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  Speaker 2: necessarily reflect the views and opinions of five adwchs it's
• 0:22
  Speaker 2: employees or WVRC Media.
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  Speaker 3: It is twenty one minutes past eight o'clock.
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  Speaker 4: You're listening to ask the expert w SHS the Voice
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  Speaker 4: of Charleston and welcoming in to the studio. Welcoming back
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  Speaker 4: into the studio today. You hear about as much as
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  Speaker 4: I am as Larry Dawson is with us this morning.
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  Speaker 5: How you doing this morning, Larry, Good morning, Good morning.
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  Speaker 5: We're stepping up our music.
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  Speaker 3: I like that you like that a little bit.
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  Speaker 6: Well, after two decades.
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  Speaker 3: I know, I know, I it was.
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  Speaker 4: I've told this story before, but I uh, it was
• 1:01
  Speaker 4: after moving into these studios where we actually have real
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  Speaker 4: time monitors, because before I was doing everything by timing,
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  Speaker 4: so I didn't actually hear the station I could just
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  Speaker 4: watch what was happening, and so that's when I knew
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  Speaker 4: how to come back from a commercial.
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  Speaker 3: Break or whatever.
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  Speaker 4: But I very quickly got tired of our old theme
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  Speaker 4: and stuff. So this was a little fresher, brighter. You know,
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  Speaker 4: it makes me a little happier.
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  Speaker 6: I like it.
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  Speaker 3: Thanks, that's good. That's good stuff.
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  Speaker 5: Change is coming in just about all areas.
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  Speaker 6: It's you and I. We're talking about football before we.
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  Speaker 5: Came on the air. You know how that has changed.
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  Speaker 5: But you have to decide somewhere in your life that
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  Speaker 5: you have to step aside and let the change happen. Now,
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  Speaker 5: whether it's good or bad, it doesn't matter one thing.
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  Speaker 5: That my semi retirement years and I honestly I'm having
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  Speaker 5: a blast. I kind of look back and go, you
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  Speaker 5: should have did this little earlier. But with saying that,
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  Speaker 5: I was determined enough to be that gratchyo guy that
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  Speaker 5: was opiniated one of the it on fake book.
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  Speaker 6: And I'm just happy.
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  Speaker 5: And I enjoy what I do and what I'm doing
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  Speaker 5: because it's what I used to do with no pressure
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  Speaker 5: at a much smaller scale. And I know that with
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  Speaker 5: my information that I've stored up over these years, It's
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  Speaker 5: not opinionated.
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  Speaker 6: It's just I kind of know how.
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  Speaker 5: To bob and weave through the automobile world. And it's changed,
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  Speaker 5: it's it's I won't say it's past me, but I'm
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  Speaker 5: behind it.
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  Speaker 6: You know, to stay.
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  Speaker 5: Current, you've got to stay current, and with technology is
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  Speaker 5: moving so rapidly, and I saw that coming. I understand
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  Speaker 5: my position in life, and I understand what I wanted
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  Speaker 5: to do, and was step aside and let the new
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  Speaker 5: generation take the automobile world over.
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  Speaker 6: And they're doing so.
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  Speaker 5: But I still wanted to play ball because the knowledge
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  Speaker 5: that I had, even though they may have that keyboard
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  Speaker 5: in front of them and a screen, they do not
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  Speaker 5: have the worldly experience like I have had in the past.
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  Speaker 5: By doing so and still retain and therefore I share
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  Speaker 5: it with people that cause and ask information or they
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  Speaker 5: want to sell a car. Yesterday and the day before,
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  Speaker 5: I spent three or four or five text research a
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  Speaker 5: little bit and a telephone call helping a friend of
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  Speaker 5: mine in Florida that was wanting to purchase the pre
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  Speaker 5: owned vehicle. Obviously not for me, because I'm not in
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  Speaker 5: the car selling business. I'm in the car banking business.
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  Speaker 6: Now.
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  Speaker 5: At my speed and it seems to have worked well
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  Speaker 5: with me mentally and physically allows me to get up
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  Speaker 5: and do what I know best. But I'm still playing ball,
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  Speaker 5: and it's been a very good eighteen months. At first,
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  Speaker 5: it was a little difficult, you know, from being from
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  Speaker 5: high gear down to medium speed. You know, I can
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  Speaker 5: step out up if I want to. I don't get
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  Speaker 5: myself in a position to do that. It seems like
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  Speaker 5: maybe if I got to run here orun there. But
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  Speaker 5: as far as going out and still buying cars and
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  Speaker 5: receiving it seems to be more text today than cause
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  Speaker 5: actually it's almost all text.
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  Speaker 6: But that's okay.
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  Speaker 5: It's a communication device, and I know most of the
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  Speaker 5: time I'll spin it into a conversation because I think
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  Speaker 5: I do better understanding your needs. Because words are just words.
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  Speaker 5: You send somebody a text, it can be interpreted a
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  Speaker 5: different way, and you might they might or you might misread,
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  Speaker 5: or they might miss spell, or they might you know
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  Speaker 5: sometimes as word check picks up and diverts what you're
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  Speaker 5: actually trying to say or the text. And so I
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  Speaker 5: found it better just call and say, hey, DLL, now
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  Speaker 5: you're wanting trade, and now tell me what you're wanting
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  Speaker 5: to do now do you want to sell your vehicle
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  Speaker 5: or you got you know, do you have a different option?
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  Speaker 5: And I found that that the information that I think
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  Speaker 5: I passed along by at least the people tell me
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  Speaker 5: by thanking me more than once say hey, I appreciate
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  Speaker 5: that information. And by the way, yeah, I wanted to
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  Speaker 5: sell you my car because you're right, I'm buying this
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  Speaker 5: car out of state. And you know when you go
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  Speaker 5: cross state purchases and then not that it's a bad thing,
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  Speaker 5: and it does open up more and more inventory. I
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  Speaker 5: tell people just slow down a little bit, and I
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  Speaker 5: want to tell you a little I'm going to tell
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  Speaker 5: you what happened to a friend of mine that bought
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  Speaker 5: cross state. She bought a car out of state back
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  Speaker 5: in the spring, and unfortunately it was in this hellstorm
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  Speaker 5: that we experienced down in Tays Valley. I think one
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  Speaker 5: of your I think Dave Allen maybe yes, as well
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  Speaker 5: as everybody else. And she made an appointment to have
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  Speaker 5: her vehicle repaired or the repair now that she bought
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  Speaker 5: this car new, and the repair person that was working
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  Speaker 5: in her car made comment to her that it had
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  Speaker 5: been previously worked on for hell damage.
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  Speaker 6: She said, what, see, we car.
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  Speaker 5: Guys can see things that normally the public doesn't see
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  Speaker 5: because that's not what they do. You know, land man
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  Speaker 5: can see land, and the lawyer can see law and
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  Speaker 5: the police officerly we see cars, and we know the
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  Speaker 5: tall tale science. And I suggested, I said, well, why
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  Speaker 5: don't you google that two or three days that all
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  Speaker 5: of a sudden your car got delayed being sent to
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  Speaker 5: you for a lot of different reasons than maybe the
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  Speaker 5: real reason.
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  Speaker 6: And see what the weather conditions was in that town.
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  Speaker 5: See if there might have been a house to them,
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  Speaker 5: like two or three days before they shipped you the car.
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  Speaker 5: And guess what there was? No. Yeah, now here's this issue.
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  Speaker 5: What do you do with the South state? Who's going
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  Speaker 5: to chase that?
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  Speaker 6: Now? Maybe somebody will? I mean, was it ethical? Right?
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  Speaker 4: N I mean you might have to start it, like
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  Speaker 4: the Attorney General's office at that state to even get
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  Speaker 4: a start on something like that.
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  Speaker 5: Get in line. Yeah, and then you come back.
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  Speaker 6: Was it told to you? You know, I mean the
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  Speaker 6: obvious one of the other side? So well, remember we told.
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  Speaker 4: You right now, So there is real and could it
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  Speaker 4: be buried somewhere in the paperwork that you didn't see?
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  Speaker 7: Right?
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  Speaker 5: That stack of paperwork looks like a encyclopedia.
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  Speaker 4: Right, So you have like a disclosure in there somewhere
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  Speaker 4: that you just signed not thinking about it.
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  Speaker 6: Or it's one of those docu sites.
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  Speaker 3: Yeah, there you go, right, you know.
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  Speaker 5: They just ship you, just hear you sign, and they
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  Speaker 5: have now where you sign one signature. I'm gonna call
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  Speaker 5: it an etch a sketchy hold it up and slide
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  Speaker 5: all the paper down.
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  Speaker 3: But yeah, basically does all of them know?
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  Speaker 6: Yes?
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  Speaker 5: So I don't know. I'm not going to get involved.
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  Speaker 5: I mean I have done some testimonial work in the past.
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  Speaker 5: I have been asked not a lot, but and I've
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  Speaker 5: thought about maybe getting in that because it was it
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  Speaker 5: passed the time, produced some income and was interesting, you
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  Speaker 5: know that when I was doing some work for attorneys
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  Speaker 5: in town. But this situation, and that's what I try
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  Speaker 5: to slow people down to. The lady that called me
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  Speaker 5: from Florida was thinking about buying or light. So I
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  Speaker 5: have the resource to look at comparative cells in history
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  Speaker 5: of vehicles and I don't charge. Though it cost me,
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  Speaker 5: I don't charge. I passed it along and I said,
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  Speaker 5: this vehicle has been setting somewhere for two years and
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  Speaker 5: has been only driven eighteen hundred miles. Now there's a
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  Speaker 5: reason most people do not buy a car and drive
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  Speaker 5: an eighteen hundred miles and put it back at for sale.
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  Speaker 5: I said, I think it's been sitting in an inventory
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  Speaker 5: of a dealer that maybe might be like Carvana. You
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  Speaker 5: know that they do wild and crazy things. And I said,
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  Speaker 5: you might want to go to the review column of
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  Speaker 5: Carvana in read them, and I said, then make your
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  Speaker 5: decision whether you want to go to the next.
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  Speaker 6: Step in purchaseing.
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  Speaker 5: There's some good blogs, but there's something that's pretty scary,
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  Speaker 5: and the problem is is going across that state line.
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  Speaker 6: Yeah, and what do you do?
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  Speaker 5: And have you ever tried to call one of these
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  Speaker 5: companies that's trying to sell you back after the fact,
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  Speaker 5: I mean, try to cancel something that'script or a subscription
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  Speaker 5: coming in your house.
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  Speaker 6: What's the same thing.
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  Speaker 4: Yeah, you and I think we've talked about this before.
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  Speaker 4: I'm convinced there is no customer service there. It's all
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  Speaker 4: just chasing your telling until you give up. I don't
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  Speaker 4: think there is any customers.
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  Speaker 5: If you're chasing price, that's what you're going to get,
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  Speaker 5: you know. I am no longer the retail dealer in
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  Speaker 5: Nitro Stevens Is and they operate different from the way
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  Speaker 5: I did, and that's okay. We all have different ways.
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  Speaker 5: I gave this analogy a couple months ago to a
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  Speaker 5: friend of mine that was been out of the car
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  Speaker 5: buying experience probably for the last well previous COVID, and
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  Speaker 5: he called me said, man, he said, this going out
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  Speaker 5: and buying cars today has changed. I said, well, it's changed.
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  Speaker 5: I said, it's changed a lot. I said, it's kind
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  Speaker 5: of like going to Myrtle Beach. I would say that
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  Speaker 5: West Virginians probably go to west Or to Myrtle Beach
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  Speaker 5: more than any other destination.
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  Speaker 6: Probably.
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  Speaker 5: I'm gone, I'm going to safely say that, and I'm
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  Speaker 5: going to tell you that if you lined up ten
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  Speaker 5: people goes to Myrtle Beach frequently, they're going to give
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  Speaker 5: you about eight different routes.
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  Speaker 3: Oh yeah, sure, yeah, and they'll argue that, right yeah, yeah.
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  Speaker 4: Well, if you do this, and then you can shave
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  Speaker 4: off fifteen minutes there, and you avoid this place, and
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  Speaker 4: this place is busy at three thirty, so you don't
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  Speaker 4: want to go through there.
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  Speaker 5: Yeah, but the destination doesn't change. You're still going to
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  Speaker 5: Marble Beach. It's like going out and buying in that car.
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  Speaker 5: There's eighteen different ways you can go by. The results
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  Speaker 5: is you're going to own a car. The difficulty is
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  Speaker 5: which path are you going to take? And I try
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  Speaker 5: to tell people take the path of least resistance. If
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  Speaker 5: you go to the dealership and you least get to
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  Speaker 5: meet someone and kind of get to know their name,
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  Speaker 5: and you know where their brick and water is, and
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  Speaker 5: you know where their service department is, and if you
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  Speaker 5: lay around there long enough, you'll probably.
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  Speaker 6: Get to meet the desk guy or.
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  Speaker 5: The sales manager or whatever term they use that politely
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  Speaker 5: ask for their number. Also, politely ask for their cell
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  Speaker 5: phone number. If that person doesn't want to give it
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  Speaker 5: to you, you might want to choose a different direction
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  Speaker 5: of be a female, be male, It doesn't matter. But
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  Speaker 5: if you can get a contact, and then you can
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  Speaker 5: slow it down a little bit and you get to
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  Speaker 5: see the automobile. So what if it's a couple hundred
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  Speaker 5: dollars more, do you know what that information you just
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  Speaker 5: got in case there's a problem that's worth I mean tremendous.
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  Speaker 6: Amount of money. So that's what my advice is to people.
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  Speaker 5: I said, you'd really need to go fourteen states away
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  Speaker 5: to get that vehicle, because I believe and listen, it's
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  Speaker 5: a really really odd vehicle. And when I say odd,
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  Speaker 5: there's really no scarcity in new inventory that I'm aware of.
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  Speaker 5: There might be in an exotic line.
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  Speaker 6: I don't know.
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  Speaker 5: I don't deal with exotic. I'm a kind of a
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  Speaker 5: normal well I won't say normal. I'm kind of a
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  Speaker 5: cookie cutter guy that you know. Everything that I had
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  Speaker 5: dealt with all the years I was in business was
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  Speaker 5: not way right, way left. It was kind of a
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  Speaker 5: normal car. You bought a vehicle from you or down.
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  Speaker 5: You saw what my inventory was, Well, that's my customer base.
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  Speaker 5: So those are the now the people's calling me that
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  Speaker 5: wants to sell their call.
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  Speaker 4: The one thing that really strikes me about what you
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  Speaker 4: continue to do now that that and I was trying
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  Speaker 4: to think of this. I think at another time we
• 13:15
  Speaker 4: were actually talking, and it reminds me of when you
• 13:21
  Speaker 4: have a like, say, before COVID, there was a small
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  Speaker 4: little restaurant over next to your house that they didn't
• 13:26
  Speaker 4: advertise that they did pick up. But if you called him,
• 13:30
  Speaker 4: you've been going there long enough you could call him
• 13:32
  Speaker 4: and say, hey, I want to come over and pick
• 13:33
  Speaker 4: up whatever your favorite dinner is or whatever. They pack
• 13:35
  Speaker 4: it up for you and get it and every time
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  Speaker 4: you got it was one hundred percent right, yes, perfect
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  Speaker 4: every single time because they did it on a small scale.
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  Speaker 4: They did it for you because your favor or a
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  Speaker 4: regular or whatever it might be. They didn't advertise it
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  Speaker 4: a lot, but if you went there a lot, they
• 13:46
  Speaker 4: would package it up for you and get it taken
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  Speaker 4: care of whatever.
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  Speaker 3: It might be.
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  Speaker 4: Completely perfect. COVID rose along, and you know, people to
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  Speaker 4: stay in business had to incorporate doing more takeout and
• 13:54
  Speaker 4: different things like that. Perfect but nothing wrong with it.
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  Speaker 4: It's the business plan that has to go. You have
• 13:58
  Speaker 4: to follow it along with it. So the same little
• 14:00
  Speaker 4: and pop place it's always done, or it hasn't really
• 14:02
  Speaker 4: done a lot of pickup orders now has to start
• 14:06
  Speaker 4: doing it as basically their main kind of business. Right,
• 14:09
  Speaker 4: So what happens when you start incorporating, so it's no
• 14:11
  Speaker 4: longer you're just picking up the phone and you're talking
• 14:13
  Speaker 4: to somebody that your neighbor that you know, and you're
• 14:14
  Speaker 4: doing the deal for them. You're getting it through all
• 14:17
  Speaker 4: these different apps. You're getting all these different things through
• 14:19
  Speaker 4: all these different apps. Suddenly you got people driving to
• 14:21
  Speaker 4: come pick it up, to take it to different places
• 14:23
  Speaker 4: and stuff like that. The service quality decreases and there's
• 14:27
  Speaker 4: nothing you can do about it. The volume gets higher,
• 14:30
  Speaker 4: the specialization of people request so no longer is it
• 14:34
  Speaker 4: somebody that has the same dinner that they ordered every
• 14:36
  Speaker 4: single time that you know how to do. Suddenly you
• 14:38
  Speaker 4: got to hold the cheese on this, you got to
• 14:39
  Speaker 4: put let us on this. It's on and on and
• 14:41
  Speaker 4: on and on and on and in. Your hit rate
• 14:44
  Speaker 4: gets much less, you know, the customer satisfaction rate gets
• 14:47
  Speaker 4: much less. And that's what happens when, like in your case,
• 14:50
  Speaker 4: when you start going over state lines, you have paperwork
• 14:53
  Speaker 4: that doesn't really work. These companies that we talk about
• 14:55
  Speaker 4: that people love the apps for and stuff like that,
• 14:57
  Speaker 4: it might work just fine. If you have the mo
• 15:00
  Speaker 4: basic transaction on the face of the planet, it might work.
• 15:03
  Speaker 3: Okay.
• 15:04
  Speaker 4: I don't know, I've never used them before, but maybe
• 15:05
  Speaker 4: it's okay. I don't know if it's the most basic
• 15:07
  Speaker 4: thing that ever happened. But the moment that there's anything
• 15:10
  Speaker 4: that requires any sort of attention, you're lost. You have
• 15:13
  Speaker 4: no way to contact anybody, You have no way to
• 15:15
  Speaker 4: do anything, and then whatever momentum that you had just
• 15:17
  Speaker 4: evaporates because there's nothing left, you have nothing to base
• 15:20
  Speaker 4: it off of. And that's a real unfortunate place to
• 15:24
  Speaker 4: sit at as a as a consumer, as a customer,
• 15:26
  Speaker 4: as a client, whoever you might be. And that's where
• 15:28
  Speaker 4: we all are right now. I mean we are kind
• 15:30
  Speaker 4: of living in that place.
• 15:32
  Speaker 6: You're right. Do we have a phone call.
• 15:35
  Speaker 4: Let's go ahead and go to a phone call. See
• 15:36
  Speaker 4: if a caller you are an autocusta.
• 15:38
  Speaker 3: We put your right on there. What's your first name?
• 15:41
  Speaker 7: This is Judge Douglas, and I have a question there
• 15:43
  Speaker 7: from mister Dawson, if I may, of.
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  Speaker 3: Course, Judge go ahead, gentlemen, Yes, sir.
• 15:47
  Speaker 7: I had a questions. I've listened to everything you were
• 15:51
  Speaker 7: saying about the Alla state. I guess bonafidees dealing with
• 15:57
  Speaker 7: a car, but I recently was wondering whenever I was
• 16:01
  Speaker 7: looking at you know, I have a pension for Jaguars, yes,
• 16:04
  Speaker 7: but I was wondering, how reliable in your opinion if
• 16:09
  Speaker 7: you want to adventure one, is carfax or services akin
• 16:13
  Speaker 7: to that accurate? Or how much would you like on
• 16:17
  Speaker 7: what's regard to accident notations and or mileage. Well, if
• 16:23
  Speaker 7: you want to venture one.
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  Speaker 5: The mileage is normally connected with the last service that
• 16:33
  Speaker 5: was performed or in a vehicle. And what happens, Judge,
• 16:37
  Speaker 5: is and I've seen it throughout my career. Someone's busy,
• 16:41
  Speaker 5: someone takes a call, someone is writing another ticket, and
• 16:45
  Speaker 5: they transpost two figures and all of a sudden, your
• 16:47
  Speaker 5: vehicle goes to miles unknown.
• 16:50
  Speaker 6: So what I share with.
• 16:52
  Speaker 5: People, if you do any work where the malage is
• 16:56
  Speaker 5: written down, get a copy of that because in your case,
• 17:00
  Speaker 5: and when I say your case in ownership, you may
• 17:03
  Speaker 5: have to go back to prove that your maleage is correct.
• 17:07
  Speaker 5: So they only report what is giving to them and
• 17:12
  Speaker 5: they write into glossary. It doesn't say anything about being
• 17:16
  Speaker 5: factual now second of all, or the accident report. Let's
• 17:20
  Speaker 5: just say what I am seeing now. And this I
• 17:24
  Speaker 5: actually talked to my insurance agent because he's my friend
• 17:28
  Speaker 5: and he's going to see it more than I am.
• 17:30
  Speaker 5: It might be get it may very well have been litigated.
• 17:33
  Speaker 5: But when we had that helstorm around April the fifteenth
• 17:38
  Speaker 5: down in Day's Valley area, there was a lot of
• 17:40
  Speaker 5: damage done to vehicles. A lot of vehicles was repaired.
• 17:45
  Speaker 5: Carfax did not pick that up happening on April the fifteenth.
• 17:50
  Speaker 5: In other words, you have a vehicle that received ten
• 17:54
  Speaker 5: thousand dollars with a hell damage and got repaired or
• 17:57
  Speaker 5: made the twenty second, it may not hit Carfax until
• 18:02
  Speaker 5: July or August. And you've traded your car in and
• 18:05
  Speaker 5: they ran a Carfax and unless you share that information
• 18:09
  Speaker 5: with them, it is not on Carfax. Then you buy
• 18:12
  Speaker 5: the vehicle and you go to trade it two years
• 18:15
  Speaker 5: later and it comes up that has had moderate to
• 18:18
  Speaker 5: severe damage.
• 18:20
  Speaker 7: Okay, Well one other thing I was worried. Yeah, I
• 18:23
  Speaker 7: hadn't thought about the hill damage. But one thing I
• 18:25
  Speaker 7: was trying to think about those cars that along the
• 18:27
  Speaker 7: coastal areas the hurricanes account and I've got to thinking, well,
• 18:32
  Speaker 7: that's on car facts. That's not really an accident. It's
• 18:35
  Speaker 7: you know, it's apparel, it's natural causes.
• 18:39
  Speaker 5: Well, it's apparel. And during my years have experienced remember
• 18:44
  Speaker 5: Hurricane Katrina, I traded, I traded for a car. I
• 18:48
  Speaker 5: remember shortly thereafter when I say shortly thereafter, within a year,
• 18:52
  Speaker 5: and I'd never seen this on Carfax. Carfax out of
• 18:56
  Speaker 5: abundance of caution. Any car that was registered in that county,
• 18:59
  Speaker 5: what a county it was around in Louisiana and maybe
• 19:03
  Speaker 5: multiple counties that it would state that this vehicle was
• 19:08
  Speaker 5: in that county at the time of Hurricane Katrina. Now
• 19:13
  Speaker 5: it did not say it was involved in Hurricane Katrina.
• 19:16
  Speaker 5: But I love abundance of costume. That's what they were
• 19:19
  Speaker 5: putting on it. I remember the car because I did
• 19:23
  Speaker 5: more research. I thought, I have never seen this, Jim.
• 19:26
  Speaker 5: I've seen a lot of things that happens after the
• 19:30
  Speaker 5: fact that gets printed. Some of it's factual, some of
• 19:33
  Speaker 5: us not. But to go out and try to disprove
• 19:38
  Speaker 5: or prove it, it is sometimes a challenge because I've
• 19:42
  Speaker 5: came up on vehicles back in my buying days when
• 19:45
  Speaker 5: I was buying a lot of vehicles that I knew
• 19:48
  Speaker 5: it wasn't correct. Here's an example. I remember it comes
• 19:51
  Speaker 5: to me that we bought a vehicle that had air
• 19:54
  Speaker 5: bag deployment on the vehicle. I researched by found the
• 19:58
  Speaker 5: consumer and asked him, I SA, you know this car
• 20:01
  Speaker 5: that's telling me is that they said it wasn't my car,
• 20:04
  Speaker 5: it was the other car. Had a car had the
• 20:06
  Speaker 5: air bag employment. I had to go find a deputy
• 20:09
  Speaker 5: sheriff in that county. And this doesn't happen like within
• 20:12
  Speaker 5: a minute. I mean, this takes days and hours, you know,
• 20:15
  Speaker 5: of the day to do this to get a police report,
• 20:18
  Speaker 5: and he mistakenly put it on the wrong car. Car
• 20:22
  Speaker 5: Fax picks up six months later it's showing your car
• 20:24
  Speaker 5: with airbaged deployment. Your car did not have an air
• 20:27
  Speaker 5: bag deployment, but it's based upon information they received and
• 20:31
  Speaker 5: you have to gather up the proper information, send it
• 20:34
  Speaker 5: to car Facts with your narrative to get them to
• 20:38
  Speaker 5: take that off. And this doesn't happen overnight.
• 20:43
  Speaker 7: Wow, I guess in one of the lessons is buy
• 20:46
  Speaker 7: a home by at home now minimize the.
• 20:48
  Speaker 6: Chance you are correct. You are correct.
• 20:51
  Speaker 7: Thank you so much. I always appreciate your depth of knowledge.
• 20:54
  Speaker 6: We'll see you soon, Jim, thank you.
• 20:55
  Speaker 4: Appreciate Judge, thank you very much. Your phone call these
• 20:57
  Speaker 4: a phone line open for you three zero four three
• 20:58
  Speaker 4: four five fifty to fifty eight threes or a four
• 21:00
  Speaker 4: three four five fifty eight fifty eight if you'd like
• 21:02
  Speaker 4: to get on the line. Here, let's go ahead and
• 21:03
  Speaker 4: do this. We'll take our break. When we come back,
• 21:04
  Speaker 4: we can take your phone calls or answer more questions
• 21:06
  Speaker 4: more from Larry Dawson. When we come back, you're listening
• 21:09
  Speaker 4: to ask the expert. Larry Dawson is here this morning.
• 21:11
  Speaker 4: You can give us a call three zero four three
• 21:12
  Speaker 4: four five fifty eight fifty eight three four five fifty
• 21:14
  Speaker 4: eight fifty eight. You can text three zero four non
• 21:16
  Speaker 4: three five five zero zero eight. Will take a break
• 21:18
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• 22:39
  Speaker 1: When five ad Cochs has brought to you about Jarrett Construction,
• 22:42
  Speaker 1: call three zero four to three for four ninety one
• 22:44
  Speaker 1: for more thanmataction.
• 22:46
  Speaker 3: Time, right on budget. Call on jer It's Construction fifteen
• 23:03
  Speaker 3: minutes to the top of the hour.
• 23:04
  Speaker 4: You're listening to ask the expert of you shs the
• 23:05
  Speaker 4: voice of Charles and there Dawson and Studio with this
• 23:07
  Speaker 4: this morning. Take your phone calls. Anything to do with
• 23:10
  Speaker 4: the used car of business. Larry Dawson can help you out.
• 23:13
  Speaker 4: He still buys cars and he can help you out
• 23:15
  Speaker 4: with that. Gives a call. Three zero four three four
• 23:17
  Speaker 4: five fifty eight fifty eight. Three zero four three four
• 23:18
  Speaker 4: five fifty eight fifty eight. We've talked about this before.
• 23:20
  Speaker 4: In fact, I think you did a whole show when
• 23:21
  Speaker 4: at once. But the thing that still strikes me, and
• 23:23
  Speaker 4: I think you more or less taught me about this
• 23:25
  Speaker 4: one in Carvana or not carvanah, but Carfax. The crazy
• 23:30
  Speaker 4: thing about that is they've made themselves. This is a
• 23:32
  Speaker 4: private entity, a private company that has made itself an
• 23:35
  Speaker 4: intricate part of a vehicle transactions, and they are held
• 23:40
  Speaker 4: harmless from absolute everything. You cannot hold them responsible for anything.
• 23:45
  Speaker 4: The information's wrong, it's their fault. What you didn't get
• 23:48
  Speaker 4: it in time, it's their fault. It's something else, it's
• 23:50
  Speaker 4: somebody else's fault. Like it's the perfect business. It's seriously his.
• 23:54
  Speaker 5: And it's not mandatory, right regulated.
• 23:56
  Speaker 3: It's not, but it sort of is because everybody expects it.
• 23:59
  Speaker 7: Now.
• 23:59
  Speaker 5: I mean in my business when I had the dealership.
• 24:05
  Speaker 5: We ran a car fax when we purchased a car,
• 24:08
  Speaker 5: and we kept the car fax, and then when we
• 24:10
  Speaker 5: sold a car, because of what we had experienced, we
• 24:14
  Speaker 5: would do an update that day before you left.
• 24:18
  Speaker 6: And because it's time stamped.
• 24:20
  Speaker 5: So let's just say I bought a car thirty days ago,
• 24:23
  Speaker 5: car fax was clean. We do our prep work and
• 24:26
  Speaker 5: once you have to be careful of if they don't
• 24:28
  Speaker 5: run a car fax right then there timestamped, something could
• 24:33
  Speaker 5: happen and pop up on thirty days. So you could
• 24:36
  Speaker 5: buy it on the premise that everything on the car
• 24:39
  Speaker 5: fax was good and that day it is. But when
• 24:45
  Speaker 5: you purchased the car, you want to get an updated one.
• 24:48
  Speaker 5: Have the dealer say I want one, not the one
• 24:51
  Speaker 5: in your file cabinet that's been laying there for two months.
• 24:54
  Speaker 5: I want one done right now, because that brings you
• 24:57
  Speaker 5: up to the other now if something happens after that.
• 25:00
  Speaker 5: In fact, it's the luck of the draw. I was
• 25:03
  Speaker 5: telling Dale off the air. Kim drives a twenty three
• 25:10
  Speaker 5: x three fifty. She was taking the grandkids home. I
• 25:13
  Speaker 5: don't know a year or two ago, a lady pulled
• 25:17
  Speaker 5: out in front of it. Was a thirty five mile
• 25:18
  Speaker 5: in our christ It wasn't devastating, but it cracked the headlights,
• 25:23
  Speaker 5: the hood, the grill, and the bottom face on the Lexus.
• 25:27
  Speaker 5: No fault of Kim's you know. Kevin and Dillispie built
• 25:31
  Speaker 5: did the repair work. Kevin, I think it's a magician.
• 25:34
  Speaker 5: He did a wonderful job. And it was almost insight
• 25:37
  Speaker 5: of Kevin's store. So we took it over and Kevin
• 25:40
  Speaker 5: repaired it and got it back well, just for curiosity.
• 25:43
  Speaker 5: A month or two later, I ran a car fights
• 25:46
  Speaker 5: from the Lexus. Moderate to severe damage was reported. Dropped
• 25:52
  Speaker 5: the valuation of that car that I owned ten thousand dollars. Wow,
• 25:58
  Speaker 5: because the word moderates severe. It was about twelve thousand
• 26:01
  Speaker 5: dollars worth of damage. Excellent job. Thirty five hundred apiece headlights,
• 26:06
  Speaker 5: so seven thousand of it was.
• 26:07
  Speaker 3: Headlight just a material.
• 26:08
  Speaker 5: Yes, So the labor wasn't that much. I mean Kevin
• 26:11
  Speaker 5: popped two headlights and a grill and a hood orn
• 26:14
  Speaker 5: and spread the hood, so it was it was taking
• 26:17
  Speaker 5: off and replacing, but was replacing with valuable or ell
• 26:21
  Speaker 5: with expensive parts.
• 26:22
  Speaker 3: That's that's the I just like those stories.
• 26:25
  Speaker 6: They're so frustrating.
• 26:27
  Speaker 5: I argued the point the State Farm, which was the
• 26:31
  Speaker 5: insurance from the other side, it was relentless and wouldn't
• 26:36
  Speaker 5: call me back, and I would call, I would call,
• 26:38
  Speaker 5: I would call and trying to.
• 26:42
  Speaker 6: Lessen my loss.
• 26:44
  Speaker 5: And it finally got to the point they won because
• 26:47
  Speaker 5: they wore me down. And you know, I did not
• 26:51
  Speaker 5: sell like she still has it, so I didn't.
• 26:53
  Speaker 6: I did not take a.
• 26:55
  Speaker 5: Ten thousand dollars monetary hit as far as dollars and dollars,
• 27:00
  Speaker 5: but evaluation of the car. Now, over time that evaluations dropped.
• 27:04
  Speaker 5: I venture to say, I haven't done it. But if
• 27:06
  Speaker 5: I was to go out and scan that do a
• 27:09
  Speaker 5: market report, it's probably around five thousand, because with the
• 27:13
  Speaker 5: aging of the car, the severity of the drop in
• 27:17
  Speaker 5: valuation will drop. I tell people, I said, diminished value
• 27:21
  Speaker 5: is only if you go sell the car tomorrow, then yes,
• 27:25
  Speaker 5: you're probably going to get diminished value. But if you're
• 27:27
  Speaker 5: planning to keep the car, it's just the number on
• 27:30
  Speaker 5: a sheet. But now where I was arguing to point,
• 27:33
  Speaker 5: I was at the time a selling automobile dealer with inventory.
• 27:37
  Speaker 5: This was inventory. Yes I was allowing Kim to drive it,
• 27:41
  Speaker 5: but normally what I have done in the past in
• 27:44
  Speaker 5: my demos and Kim's demo was one year and then
• 27:48
  Speaker 5: flip them out.
• 27:49
  Speaker 3: We need a color. You've called in. You're on with
• 27:53
  Speaker 3: Larry Dawson. What's your first name?
• 27:54
  Speaker 10: Hi, guys, Jerry here, Jerry, Hello, Jerry. Well, I've told
• 27:58
  Speaker 10: this story before, but I want to add something to it.
• 28:02
  Speaker 10: Sometime around two thousand and three, I wanted a car
• 28:07
  Speaker 10: that could not be found in this area. Well, I
• 28:10
  Speaker 10: found a used one in Georgia. I used the car fax.
• 28:15
  Speaker 10: He it was clean. Drove all the way down there,
• 28:19
  Speaker 10: drove the car, and the steering seemed a little weird
• 28:24
  Speaker 10: to me, So I asked the dealer. Now, this was
• 28:26
  Speaker 10: a big dealer new cars and used cars, and he
• 28:30
  Speaker 10: told me that this was one of the new models,
• 28:34
  Speaker 10: that the faster you went, the more the steering tightened up. Well,
• 28:41
  Speaker 10: since this was somewhat of an exotic little car, I
• 28:45
  Speaker 10: believed me. I come home. I drive the car for
• 28:49
  Speaker 10: a couple of months, and that steering wasn't right. I
• 28:54
  Speaker 10: knew it wasn't right, So I took it to a
• 28:57
  Speaker 10: local shop here to have the front end the line
• 29:00
  Speaker 10: and take a look at it. They told me that
• 29:04
  Speaker 10: that front end had moved back about six inches in
• 29:08
  Speaker 10: a serious wreck. Now this is after I had checked Carfax,
• 29:13
  Speaker 10: which was clean on that car. Yes, all right, So
• 29:17
  Speaker 10: I went back like you did. I went back and
• 29:20
  Speaker 10: checked the Carfax again. Now there it is serious front
• 29:25
  Speaker 10: end damage on this car. So I called Carfax and
• 29:29
  Speaker 10: I talked to them about it, and they said, well,
• 29:31
  Speaker 10: you've got to read the fine print. At that time,
• 29:35
  Speaker 10: it said something about you know, we're not responsible for
• 29:39
  Speaker 10: the first thirty days or something like that. In other words,
• 29:43
  Speaker 10: that serious wreck had not been turned into Carfax until
• 29:48
  Speaker 10: after they sold that car. Now they knew that car
• 29:51
  Speaker 10: was wrecked, but they lied to me about it being wrecked.
• 29:56
  Speaker 5: Well, it's the light time between the report in other words,
• 30:00
  Speaker 5: is there's not an in the sky that when the
• 30:03
  Speaker 5: accident happened and the accident repair was done, it was
• 30:07
  Speaker 5: the delay from the repair shop to Carfax, and then
• 30:11
  Speaker 5: it takes Carfax a period of time to report it.
• 30:15
  Speaker 5: And you're right, Jerry, that it happens every day.
• 30:19
  Speaker 4: But that could happen by accident for people in good faith,
• 30:22
  Speaker 4: but also for people that outbreak and bad faith.
• 30:24
  Speaker 3: You could weaponize that.
• 30:26
  Speaker 6: Yes, yeah, there is, Yes, that is correct.
• 30:29
  Speaker 10: All I can say, is carfax is a tool to
• 30:33
  Speaker 10: be used that period? Thank you?
• 30:38
  Speaker 5: Yes, well, you know on the flip side, I mean
• 30:41
  Speaker 5: what Jerry's exactly right. I have bought cars that had
• 30:44
  Speaker 5: let's say, not the best car fax, but I knew
• 30:47
  Speaker 5: the story, or I had the repair bill, or I
• 30:51
  Speaker 5: had the repair bill such as hell damage. I bought
• 30:55
  Speaker 5: a GMC something something here of a couple of months ago.
• 30:59
  Speaker 5: I've never seen this done. It was in the healthstorm,
• 31:02
  Speaker 5: the April fifteenth helstorm. The gentleman, instead of having it
• 31:06
  Speaker 5: done paintless or dentless repair, replaced every panel on the
• 31:12
  Speaker 5: vehicle at a local dealership. The bill was sixteen fouls dollars.
• 31:17
  Speaker 5: I saw it, and then he traded it and it
• 31:21
  Speaker 5: hadn't hit Carfax yet, and then it hit Carfax. But
• 31:24
  Speaker 5: I researched found the gentleman explained my position. I said,
• 31:30
  Speaker 5: could I get a copy of that? Because it said
• 31:33
  Speaker 5: severe on the carfax. This was a sixteen thousand miles truck,
• 31:38
  Speaker 5: a very nice truck, but the words severe was on that.
• 31:42
  Speaker 5: Now you're looking at vehicle it says severe. You don't
• 31:47
  Speaker 5: know the story. I did more research on it and
• 31:49
  Speaker 5: I found it. But once again, I have time on
• 31:52
  Speaker 5: my side. That's why I think I'm doing such a
• 31:54
  Speaker 5: good job buying cars. And so many people comes to
• 31:56
  Speaker 5: me is that this isn't a job. This is a passion.
• 32:00
  Speaker 5: You know. I just have something to do. It allows
• 32:03
  Speaker 5: me to get up and have a reason to motivate.
• 32:06
  Speaker 5: And then at two o'clock in the afternoon, I go
• 32:07
  Speaker 5: to farm. But that's what I do.
• 32:11
  Speaker 6: And and so.
• 32:12
  Speaker 5: People are relying. They'll call me and I said, well,
• 32:15
  Speaker 5: let's slow down.
• 32:16
  Speaker 6: Let me hear.
• 32:16
  Speaker 5: Well, they'll tax they text and I call them. I said,
• 32:20
  Speaker 5: can you take a call. Let's have a conversation, because
• 32:23
  Speaker 5: I want all the story, not your side. But it's
• 32:27
  Speaker 5: like the lady in Florida, I said, just call me.
• 32:29
  Speaker 5: Let's walk through this together. And I did research them
• 32:32
  Speaker 5: two vehicles for her. And I was with her boyfriend
• 32:37
  Speaker 5: feel on say, last night in a board meeting, and
• 32:39
  Speaker 5: I suspect she probably bought I find out I'm going
• 32:41
  Speaker 5: Florida for a birthday to the end of October.
• 32:44
  Speaker 6: But she didn't know.
• 32:47
  Speaker 5: I mean, I shared information. She had no idea, and
• 32:50
  Speaker 5: I said, well, let's look at this way. Her husband
• 32:52
  Speaker 5: or excuse me, or boyfriend's in the real estate business,
• 32:55
  Speaker 5: and trust me, I lean on him for information because
• 32:58
  Speaker 5: we're friends. Free and from I said, hey, what do
• 33:01
  Speaker 5: you think about this? But they come to me for
• 33:03
  Speaker 5: their automobiles, and I've also helped him sell I don't know.
• 33:08
  Speaker 6: Two or three four cars.
• 33:09
  Speaker 5: He just brought up to me and he said, hey,
• 33:11
  Speaker 5: can you sell this for me? And I said sure,
• 33:13
  Speaker 5: And we make it, We dispose, we make them go away.
• 33:16
  Speaker 5: Well where I think I do, where I see at.
• 33:19
  Speaker 5: I'm not for everybody, but I do a lot of
• 33:22
  Speaker 5: house calls. I do a lot of situations where it
• 33:25
  Speaker 5: gets real personal. Somebody's getting illed, somebody's passed, we've had
• 33:30
  Speaker 5: maybe a divorce in the family. They just don't want
• 33:34
  Speaker 5: to put all that out there. They want They don't
• 33:36
  Speaker 5: want to carve on a truck showing up the house
• 33:39
  Speaker 5: loading up Grandpa's car. They don't want it sitting on
• 33:43
  Speaker 5: the front line across the street tomorrow with a big
• 33:46
  Speaker 5: sign on it.
• 33:46
  Speaker 2: You know.
• 33:47
  Speaker 5: They just want private closure. They'll call I go to
• 33:51
  Speaker 5: the house. Mom's not doing well, day is not doing well.
• 33:54
  Speaker 5: We've lost, we've lost, you know, And I just go there.
• 33:57
  Speaker 5: They know me and they feel very comfortable. Actually, I
• 34:02
  Speaker 5: saved a text. I saved a text from gentlemen just
• 34:05
  Speaker 5: to show people. I don't put his name on it,
• 34:07
  Speaker 5: but I just kind of barely know him. But I
• 34:11
  Speaker 5: went to his mother's house. She moved here. She's ninish,
• 34:15
  Speaker 5: was not going to drive carbon sitting drive away for
• 34:17
  Speaker 5: a year. It was time I went through that. I
• 34:20
  Speaker 5: had a mother ninety four. I had to go through that.
• 34:23
  Speaker 5: I understand that that is very difficult. When you go
• 34:27
  Speaker 5: do that, the son or the daughter really doesn't want
• 34:30
  Speaker 5: to do that. So, you know, I think I have
• 34:33
  Speaker 5: the experience to go in and sit down and make
• 34:36
  Speaker 5: things as calm as can be. Yes, there's tears, and
• 34:39
  Speaker 5: trust me, I've seen tears. But it was time for
• 34:43
  Speaker 5: it to go away. You know, it's it's never easy.
• 34:46
  Speaker 5: It was not easy with my mother. It was not
• 34:48
  Speaker 5: easy with my father. My father died of glio of blastoma,
• 34:51
  Speaker 5: which is a brain cancer. He was not allowed to drive.
• 34:53
  Speaker 5: That was a difficult position, you know, your father, I
• 34:57
  Speaker 5: mean the man of the house. You say you can't drive,
• 34:59
  Speaker 5: no long That was a that was a battle but
• 35:02
  Speaker 5: we handled that. But it also taught me there was
• 35:05
  Speaker 5: a need out there. And and and I have passion
• 35:08
  Speaker 5: and if I if you call me, you're gonna you're
• 35:11
  Speaker 5: gonna figure that out real soon. Call me, then call
• 35:13
  Speaker 5: someone else and you'll call me back. Now, if you
• 35:17
  Speaker 5: type and text, you don't know my passion. You don't
• 35:20
  Speaker 5: even know my personality. So that's why I flip it
• 35:23
  Speaker 5: to a call and say, okay, Dale, tell me what's
• 35:25
  Speaker 5: going with mom. Your mother lives in Beaumont. I've learned
• 35:28
  Speaker 5: that with you. You know, one day you may call me.
• 35:31
  Speaker 5: Hope it never comes, but one day it may, and
• 35:34
  Speaker 5: that one on one goes a lot longer.
• 35:37
  Speaker 6: And then let me tell you what else it does.
• 35:39
  Speaker 5: It gives you repetitive business that because that's where I
• 35:45
  Speaker 5: have worked, and that's what I've always done.
• 35:47
  Speaker 4: Well, you deal with somewhere with dignity, and that word
• 35:49
  Speaker 4: travels and if they want to handle another situation with dignity,
• 35:52
  Speaker 4: and it goes on and on and on.
• 35:53
  Speaker 3: Absolutely.
• 35:54
  Speaker 5: Yeah, I've long down Sleepy Hollow. I've belonged down there
• 35:56
  Speaker 5: since in ninety one. I've seen people that they get
• 36:01
  Speaker 5: a ill and pass away. I've had collaps down there,
• 36:03
  Speaker 5: but I get to call. I was over guy's house,
• 36:08
  Speaker 5: I don't know, a couple of years ago dear friend
• 36:11
  Speaker 5: lost his daughter. You know, he wanted to right and
• 36:15
  Speaker 5: he knew that I would come down, that would happen,
• 36:17
  Speaker 5: and he wouldn't see it down the street.
• 36:19
  Speaker 4: Well, I never even thought about something like that. That's
• 36:22
  Speaker 4: such an unfortunate situation to think of, But that's definitely
• 36:26
  Speaker 4: something that I mean, obviously, if you have a loved
• 36:29
  Speaker 4: one that you lose, you probably don't want to deal
• 36:31
  Speaker 4: with that now.
• 36:31
  Speaker 6: You don't want to and you don't want to see
• 36:33
  Speaker 6: the car.
• 36:33
  Speaker 4: Yeah right you and man, I can't even imagine a
• 36:35
  Speaker 4: situation where it's your child. I mean, you know, I mean,
• 36:39
  Speaker 4: it's not the first thing you think of in that
• 36:40
  Speaker 4: type of situation, but certainly something that could lead to
• 36:42
  Speaker 4: some emotional distress.
• 36:44
  Speaker 3: And so that's a.
• 36:46
  Speaker 4: Way to handle that with a lot of dignity and
• 36:49
  Speaker 4: respect and not have to worry about it as much.
• 36:51
  Speaker 4: I think that's a great idea. I never even thought
• 36:52
  Speaker 4: of that before. Larry Dawson has been our guest this morning,
• 36:55
  Speaker 4: and these hours, these are forty minutes, go pretty quick.
• 36:58
  Speaker 4: When Larry's in here, I took a couple of phone call.
• 37:00
  Speaker 4: Appreciate that you can get ahold of Larry. Hisphone number
• 37:01
  Speaker 4: three zer a four five four five zero two one
• 37:03
  Speaker 4: one three zero four five four five zero two one.
• 37:06
  Speaker 4: Larry's back here once a month now and comes back
• 37:08
  Speaker 4: in and talks about the industry quite a bit. Appreciate
• 37:11
  Speaker 4: your time as always. We have yeah conversation, no.
• 37:13
  Speaker 3: No problem at all. That's Larry Dawson.
• 37:15
  Speaker 4: And here he buys cars, Larry Dawson's bus cars and
• 37:18
  Speaker 4: he's in here every month right here on five ADWCHS.
• 37:21
  Speaker 4: You can catch the podcast at WHS network dot com
• 37:23
  Speaker 4: slash expert if you want to see any of our
• 37:26
  Speaker 4: previous podcasts, including today's. In about an hour or so,
• 37:28
  Speaker 4: Dave Allan is up next. Follow about talk Line. I'll
• 37:30
  Speaker 4: be back this afternoon at three or six on Hotline
• 37:32
  Speaker 4: with Dave Weekly. Have a great day everyone listening to
• 37:34
  Speaker 4: five adw CHS. We are the voice of Charleston. Find
• 37:43
  Speaker 4: MEDWHS AM at six point five that's in Charleston.
• 37:46
  Speaker 2: One oh four point five Cross Lane on WVRC Media Station.
• 37:51
  Speaker 6: We're proud to live you too.