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Towing Insights with DJ Harrington and Wes Wilburn from History to High Tech · Towing News Now

• 0:04
  Speaker 1: Welcome one and all to the American Tone Recovery Institute podcast.
• 0:08
  Speaker 1: I want all of you to remember this is your podcast.
• 0:12
  Speaker 1: The front line is safe education, positive public relations and networking within the professional and business minded tone recovery industry.
• 0:21
  Speaker 1: And I do that well each and every episode.
• 0:24
  Speaker 1: I'm your co-host, dj Herrington, better known as the co-doctor, and I'm honored and I'm really privileged to be the co-host with a 40 year towing industry veteran, a real friend of the industry and the founder of American Tone Recovery Institute, the one and only Wes, wilbur Wes.
• 0:46
  Speaker 1: My dear friends, this is going to be a great podcast because we're going to learn all about what's happening with American Tone Recovery Institute.
• 0:57
  Speaker 2: DJ.
• 0:57
  Speaker 2: Thank you, I can't appreciate the warm words.
• 1:00
  Speaker 2: As always, I appreciate you and your efforts on behalf of the industry.
• 1:03
  Speaker 2: Yeah, it is going to be a great podcast because we get to talk a whole lot about what's going on and it's an exciting new year for us here at the Institute.
• 1:12
  Speaker 2: We've got a lot of stuff going on wwwTV-Clevercom, the Electric Railway App.
• 1:22
  Speaker 2: That's going gangbusters.
• 1:23
  Speaker 1: A lot of people really appreciate the fact that with the app, they can have information of their fingertips in seconds Exactly, and you brought that up, and we have more and more people wanting to know more about it and about what's going on.
• 1:42
  Speaker 1: It's kind of funny.
• 1:44
  Speaker 1: You know, the last year of 2023, the last week or two, you can say, oh, we're going to cut back a little bit, we're going to do that, and then, as you start the new year, you have more going on over at the Institute than ever before.
• 1:58
  Speaker 2: I know it's crazy DJ, it really is.
• 2:01
  Speaker 1: You've added people, you've added departments, you've added IT more to IT people.
• 2:06
  Speaker 1: Then you've got Wednesday webinars and then you've got video shows.
• 2:12
  Speaker 1: You're doing training all over the place, yeah we're blessed.
• 2:17
  Speaker 2: DJ we're blessed.
• 2:19
  Speaker 1: Yeah.
• 2:20
  Speaker 2: I'm really fortunate to have a good team here.
• 2:22
  Speaker 2: Like you say, the app itself has just had a lot of interest and we're really humbled by it.
• 2:27
  Speaker 2: We're trying to develop a strict system for checking for updates, like we promised.
• 2:35
  Speaker 2: We've got two people basically working on that full time and I do encourage people.
• 2:40
  Speaker 2: If you're listening and you're not sure, at times we have a free 30-day trial or if a little is fine hours a month.
• 2:51
  Speaker 2: For a year commitment you can have all the current information and all the training that we're doing with it.
• 2:57
  Speaker 2: We've got a whole lot of EV training We've done that We'll have available.
• 3:02
  Speaker 2: I think we even have it available now.
• 3:05
  Speaker 2: And then we're breaking that up into sections and kind of dropping them within the app.
• 3:09
  Speaker 2: So when you're dealing with a certain vehicle, there's a certain bit of information that really goes with that vehicle apparently this way or that way, but it's the telling information and the fire department information.
• 3:21
  Speaker 2: We're trying to drop that in.
• 3:22
  Speaker 2: So, yeah, it's been busy and we've just about finished it.
• 3:30
  Speaker 2: Little lesson that we've done on chain of video.
• 3:32
  Speaker 2: I'll call it, I guess, from actually a better term.
• 3:34
  Speaker 2: I talked to you about it last week before with that professional talent, dj.
• 3:39
  Speaker 2: I'll tell you it's been a tough week around here.
• 3:41
  Speaker 2: The truck can has been challenging to work with.
• 3:45
  Speaker 2: Apparently she worked for some kind of restaurant that they looked for certain personality types it was called Bixbashes or something like that.
• 3:55
  Speaker 2: Apparently she worked to help co-manage the operation in Orlando Florida.
• 4:00
  Speaker 2: They went out of business.
• 4:02
  Speaker 2: I don't think you'd go out of business if you were in Orlando Florida.
• 4:06
  Speaker 2: I thought, that was virtually impossible, dj.
• 4:08
  Speaker 2: So I don't know apparently she worked in the public relations for large coin stores Coins or else, or something was there where that ship, down to the end too.
• 4:19
  Speaker 2: I'm not sure, DJ.
• 4:24
  Speaker 2: She's a little challenging to work with, as we talked about last week.
• 4:27
  Speaker 1: But hey, we got over 30 minutes done of this chain video.
• 4:31
  Speaker 2: We started out at the very beginning we have a brief history about some of the first chain was made and used in the United States.
• 4:39
  Speaker 2: I didn't know the answer to it myself.
• 4:43
  Speaker 2: A lot of it was used over 150 years ago.
• 4:48
  Speaker 2: Some of them started making chains for wagon trains going west on the Oregon Trail.
• 4:54
  Speaker 2: One of the companies that popped up was in the middle of the country there.
• 4:57
  Speaker 2: That was how they got their start was making chains to hook horse and oxen together with wagons going west.
• 5:06
  Speaker 2: Back I can say over 150 years ago, and we're able to also.
• 5:11
  Speaker 2: You know that sounds boring.
• 5:13
  Speaker 2: That just does little short clips.
• 5:15
  Speaker 2: I just thought was interesting, but we shall have two different major manufacturers of chain make chain test, chain rate chain and then we get into some of the stuff we talked about in the class.
• 5:25
  Speaker 2: So we're real proud of it.
• 5:26
  Speaker 2: As I talked to you today just about finished, that's going to be one of our webinars and these are the stuff we're going to break up and put in little short clips and useful places, just trying to get our information out there Continuing education and safety for the towing operator.
• 5:43
  Speaker 1: Hey West, you know that I can just add this for our listeners Our listeners listen all the time, but I want our listeners to know that if they were looking for change, they need to go to American Towing Recovery Institute or go online wwwamtowriorg, because every time I call, your team members said well, west is out there with two or three other men cutting chain, so you really do a lot of chain sales.
• 6:19
  Speaker 2: Oh yeah, From.
• 6:20
  Speaker 1: the grade 100 and the grade 120,.
• 6:23
  Speaker 2: We do a lot of specialized assemblies for different telling operators that want something a certain way and also do a lot of just the stock assemblies that are used as well.
• 6:36
  Speaker 2: So yeah, we're still involved with that very actively hand on.
• 6:40
  Speaker 3: I like to inspect every swing before it goes out here.
• 6:44
  Speaker 2: Sometimes I'm not inspecting it, but we're real proud of that.
• 6:49
  Speaker 2: We really are proud.
• 6:53
  Speaker 1: Yeah Well, there's a lot of times I know you're out there.
• 6:56
  Speaker 1: Cutting and chain is so important in the industry that if they needed it, you're the guy they need to be kicked off from.
• 7:04
  Speaker 1: That's all I wanted to say.
• 7:06
  Speaker 2: Yeah, I appreciate that.
• 7:07
  Speaker 2: So this chain video that we're working on, well, first of all, we'll be back up First Wednesday of every month.
• 7:16
  Speaker 2: We've hit two of them in a row.
• 7:18
  Speaker 2: We're going to hit the third one here this coming up for February, December, January and now February, February 7th, 7pm Eastern, we're going to do part five of our electric vehicle webinar, which is mainly just a wrap-up.
• 7:35
  Speaker 2: If times have been 20-20, we probably should have timed things a little bit differently.
• 7:40
  Speaker 2: It looks like DJ, but we'll have a little wrap-up at 7 o'clock.
• 7:44
  Speaker 2: That'll be the first webinar on our first Wednesday of the month program.
• 7:49
  Speaker 2: The second one, we hope to have this chain video done and play that, that will be the second part at 8pm.
• 7:56
  Speaker 2: What we'd like to do is we plan about 40-45 minutes of information, five or 10 minutes of questions, a couple of minutes for a break and then start the next one.
• 8:06
  Speaker 2: We're going to run two of them back to back.
• 8:09
  Speaker 2: That's the first.
• 8:09
  Speaker 2: Wednesday of every month at 3pm.
• 8:12
  Speaker 3: Sponsored by our website wwwamtowiorg Also towingequipmentdirectcom.
• 8:22
  Speaker 2: Sell it out.
• 8:22
  Speaker 2: Make sure one of our competitors doesn't pop to one of our competitors' sites, depending on where you live and how much Google AdWords costs that happens.
• 8:30
  Speaker 2: Towing Equipment Direct is us, not the other guys wwwtowingequipmentdirectcom, taking directly to our sales portion, or you can connect to it to our other website we got a lot to talk about.
• 8:47
  Speaker 2: Dj, but it looks like we're close.
• 8:48
  Speaker 2: It's time to take a break, isn't it?
• 8:51
  Speaker 1: Yeah, I agree with you.
• 8:52
  Speaker 1: We'll take a break, folks, when we come back, I'm going to have Wes tell us one more time, wednesday February 7th to 7 o'clock, what we have to do and time to be right back.
• 9:07
  Speaker 3: Hey, everybody, you hear this?
• 9:08
  Speaker 3: Yeah, none of us do.
• 9:12
  Speaker 3: That's the sound of an electric vehicle running.
• 9:15
  Speaker 3: You know electric vehicles are becoming more and more common on the highway.
• 9:19
  Speaker 3: As a towing professional, if you find yourself on the side of the road with questions about a disabled or wrecked EV, you now have a place to find all of the answers and get all the information you need Introducing the Electric Vehicle Clever App.
• 9:34
  Speaker 3: The Clever App is an easy way to look up electrical vehicle information while on the side of the road with a disabled or wrecked electric, hybrid or alternate fuel vehicle.
• 9:43
  Speaker 3: Created for towing professionals by towers, it consists of factory towing information on passenger cars and trucks for first responders and emergency service personnel, which includes auto repair and maintenance technicians and dismantlers.
• 10:00
  Speaker 3: If you'd like more information and to download this app, go to ev-clevercom, the Clever App making life easier for towers all over the world.
• 10:11
  Speaker 3: That's ev-clevercom.
• 10:15
  Speaker 3: The folks at Purpose Wrecker are wrecker specialists.
• 10:18
  Speaker 3: They don't get bogged down with other types of sales like cars, assorted equipment or snow plows.
• 10:23
  Speaker 3: Purpose Wrecker exclusively specializes in towing and hauling, from parts and service to financing.
• 10:30
  Speaker 3: They remain focused on providing the best service and customer care to the towing and hauling industry.
• 10:36
  Speaker 3: Even in these trying times, purpose Wrecker works hard to meet the needs of its customers.
• 10:41
  Speaker 3: They are the preferred distributor in North America for purchasing towing and recovery equipment.
• 10:46
  Speaker 3: For more information, visit them on the web at PurposeWreckercom, or speak to a specialist by calling 636-639-9700.
• 10:56
  Speaker 3: That's 636-639-9700.
• 11:01
  Speaker 3: Celebrating 40 years in the towing industry that's PurposeWreckercom.
• 11:07
  Speaker 1: Welcome back listeners.
• 11:08
  Speaker 1: It's great that you're here.
• 11:09
  Speaker 1: You're listening to the American Towing Recovery Institute podcast, west Wilburne and DJ Harrington, and just before our break now I want to remind all of you make sure you download and listen.
• 11:22
  Speaker 1: We're available on Spotify, itunes, pandora, stitcher, iheart Media, amazon or wherever you get your podcast.
• 11:31
  Speaker 1: And right before the break we were talking about Wednesday, first Wednesday of every month, so the next one is February 7th.
• 11:39
  Speaker 1: Webinar Wednesday 7 o'clock and I believe you go to wwwamcowiorg and you hit there and it will come up as webinar.
• 11:54
  Speaker 2: Yeah, when the page pops up, there's a couple of choices where to go, and one of them is to sign up for the webinar to give an email address the email you have linked to attend, or an invite or whatever you want to call it to attend from the webinar people that hosted for us.
• 12:12
  Speaker 1: You got it, so that'd be perfect.
• 12:14
  Speaker 1: So, folks, how many listeners West?
• 12:17
  Speaker 1: It'd be good if they signed up ahead of time.
• 12:21
  Speaker 1: That way, you know, you get a reminder the day before you know, like on Tuesday.
• 12:27
  Speaker 2: Oh yeah.
• 12:28
  Speaker 1: The states.
• 12:28
  Speaker 1: That reminds you.
• 12:30
  Speaker 2: Well limited.
• 12:31
  Speaker 2: I think it's 100 people.
• 12:32
  Speaker 2: I think there's something to that effect.
• 12:34
  Speaker 2: We've already hit that one time, but that's one of the reasons to sign up, so make sure you got a spot to get in there yeah.
• 12:45
  Speaker 2: So, yeah, we're looking forward to that.
• 12:46
  Speaker 2: We got a bunch of ways to plan the stuff that we have done.
• 12:49
  Speaker 2: We're going to put out there where people can go to it and see it and share it.
• 12:53
  Speaker 2: We really want to get the word of safety out there and we're kind of taking a different approach to things this year.
• 12:59
  Speaker 2: Dj.
• 12:59
  Speaker 2: It's probably working good so far.
• 13:03
  Speaker 1: This webinar being free and when you get down to those free Fridays, when you do the hands-on for the fire department coming in on a Friday night.
• 13:14
  Speaker 2: I think that's another wonderful thing, yeah, I wish we had started a little earlier because basically, as people listen to this, I'm on my way to Georgia to do my first class of the year.
• 13:24
  Speaker 2: We should have done that.
• 13:26
  Speaker 2: I am working with the Subna Fire Department on the way there doing some of these short free segments for them.
• 13:32
  Speaker 2: They're a great relationship with how Watts' friend of the podcast had been on before.
• 13:36
  Speaker 2: We're anxious to do that.
• 13:39
  Speaker 2: We're excited about that free Friday program.
• 13:44
  Speaker 2: Like I said, I'm on my way to come to Georgia this weekend for heavy duty tone recovery with rotator.
• 13:51
  Speaker 2: I wish we had the concept when we were filling that class together.
• 13:57
  Speaker 1: Yeah.
• 13:57
  Speaker 2: So I was a loose term DJ.
• 13:59
  Speaker 2: I shouldn't use it like that.
• 14:00
  Speaker 2: We're doing all the work and the effort to go into having a decent class, because that's what it really is.
• 14:07
  Speaker 2: Yeah, we hadn't quite started this free Friday program.
• 14:11
  Speaker 2: I came from a conversation with Jared Ronadale and the.
• 14:15
  Speaker 2: Louisiana Association.
• 14:16
  Speaker 2: Yeah, what we're doing with them just a couple weeks later.
• 14:20
  Speaker 2: But we'll get back and do some more stuff there in that part of Georgia.
• 14:27
  Speaker 2: That part of Georgia, that is Right.
• 14:30
  Speaker 2: So we'll get them fixed up.
• 14:32
  Speaker 2: But, yeah, people listen to this and they listen to it right away.
• 14:35
  Speaker 2: February 3rd and 4th I'm on my way to Columbus, georgia, a few day class and come back home for that Wednesday the webinar, and then a couple weeks later we'll be in Lake Charles, louisiana, hosted by the Association, and telling recovery professionals.
• 14:52
  Speaker 2: Louisiana elite services, the host of the local company is putting everything together the classroom location, the hands on, et cetera.
• 15:03
  Speaker 3: And then on.
• 15:03
  Speaker 2: Friday the 23rd.
• 15:04
  Speaker 2: We're going to do that concept.
• 15:05
  Speaker 2: Seven and nine is a free electric vehicle class for fire powers, police, dot, all interested parties, basically Pre class, trying to get some information out there that is sponsored by the EV Clever app.
• 15:20
  Speaker 2: That's the ev-clevercom app.
• 15:28
  Speaker 2: So we're looking for that.
• 15:31
  Speaker 2: And then on Saturday we're going to do a one day heavy and on Sunday one day light duty.
• 15:35
  Speaker 2: So we've done those before and it looks like with the way people's schedules are nowadays.
• 15:44
  Speaker 2: I think shortened attention span is part of it as well.
• 15:47
  Speaker 2: We're going to try this one day light duty concept in a couple cities, so we're looking forward to that as well.
• 15:53
  Speaker 2: And then Charlotte, north Carolina, march 23rd and 24th we'll be there at Hunter's at the heavy duty with rotator.
• 16:00
  Speaker 2: They're always a great host.
• 16:04
  Speaker 2: A lot of good networking goes on there.
• 16:07
  Speaker 2: They definitely make sure you don't go home hungry and have great stuff for hands on, so we're looking forward to being back there.
• 16:15
  Speaker 2: She's probably 12, 14, 15 class.
• 16:17
  Speaker 2: I've taught there over the years DJ.
• 16:20
  Speaker 2: They're just great people that really support education.
• 16:23
  Speaker 1: Yeah, they sure do.
• 16:27
  Speaker 2: So that's what's going on with the real schools.
• 16:30
  Speaker 2: Like you say, we're doing a lot of other exciting stuff with the webinars, taking a lot of the stuff and putting it forward that way.
• 16:41
  Speaker 2: So I think in a nutshell, that's what's going on with us.
• 16:46
  Speaker 2: I do want to talk about a couple other things I see going on in the industry DJ.
• 16:51
  Speaker 1: Please.
• 16:53
  Speaker 2: First of all, the industry is working very hard and diligently to keep America's roads open.
• 16:59
  Speaker 2: I wish we could get the news media to take a look at that a little deeper.
• 17:04
  Speaker 3: But, personally.
• 17:05
  Speaker 1: I want to thank every.
• 17:06
  Speaker 2: Tony, operator, that's out there spending time away from their family.
• 17:09
  Speaker 2: I know that's what the job is and I know that's what they get paid to do.
• 17:13
  Speaker 2: But I did want to thank them because there's brutal conditions out there now and folks have been working hard days and then weeks on end, etc.
• 17:20
  Speaker 2: So I just wanted to recognize that for a moment, and I do want to also suggest to the tele-opportunities make sure you're taking care of yourself.
• 17:28
  Speaker 2: Hydration is just as important this time of year as it is in the summer.
• 17:37
  Speaker 2: Warm socks and gloves go a long way.
• 17:40
  Speaker 2: I could go on and on DJ, but I just want to let those folks know that someone out there is thinking about them and helping them.
• 17:48
  Speaker 2: Pull them for them.
• 17:49
  Speaker 2: Yeah, come home.
• 17:51
  Speaker 1: And this is this is a season.
• 17:53
  Speaker 1: People don't realize that all the snow and the weather across the country that we've had and you start thinking about it.
• 18:00
  Speaker 1: How many pairs of extra socks do you bring and how do you take care of yourself?
• 18:05
  Speaker 1: How often do you need to stop?
• 18:07
  Speaker 1: And most of the time you know they're not going to their children's dance recitals because they're out helping somebody get plowed out of snow and getting out of a ditch at the incline and weather at a pause.
• 18:20
  Speaker 1: So we're the ones that keep the roads open and they really are heroes, true highway heroes, yeah.
• 18:30
  Speaker 2: And people don't see that, and also the risk they're at.
• 18:33
  Speaker 2: You know you've addressed it, but the risk is incredible.
• 18:36
  Speaker 2: The news report we played a couple weeks ago on the podcast from CNBC, the business channel talked about 40 times more likely I think I can't remember the statistics exactly something like 40 times more dangerous than any other workplace in America.
• 19:00
  Speaker 1: Yes, it's incredible yeah.
• 19:03
  Speaker 1: And it's happening all over our country.
• 19:08
  Speaker 2: Yeah, also I've noticed a little bit of violence against tow truck operators, or I've read so just strongly that everybody keeps their guard up.
• 19:17
  Speaker 2: Pay attention to where you're at common sense things.
• 19:21
  Speaker 2: You all know this before you met me don't flash money etc.
• 19:24
  Speaker 2: And this day and age, personally, especially in an intense urban environment, I would be very careful to responding to calls in the middle of the night if the customer doesn't want to identify themselves properly.
• 19:41
  Speaker 2: You know, going to an address, register them, etc.
• 19:44
  Speaker 2: I just be extra suspicious because before it's just some bad things happening.
• 19:50
  Speaker 1: There's tough times out there.
• 19:51
  Speaker 2: It is that Hopefully, with the whole political climate that will all change shortly, hopefully we'll be back on the American prosperity.
• 20:02
  Speaker 2: I think one of the first steps of that, personally, is going after our own oil reserve.
• 20:07
  Speaker 2: So but so I'm afraid that that's happening within the next year.
• 20:13
  Speaker 1: Wes, I agree with you.
• 20:14
  Speaker 1: I hope that we do better in the coming year than we've done in the past, and the safeguards should be up for everybody.
• 20:21
  Speaker 1: I concur with you.
• 20:25
  Speaker 2: Yeah, we're in a strange time.
• 20:26
  Speaker 2: There's a whole lot of stuff that needs to get straightened out and hopefully we'll be on the right path to do that.
• 20:32
  Speaker 2: Hopefully, from what they're saying, there might be a chance we see the first mandate that we've seen in decades, I guess the last time there was a mandate.
• 20:44
  Speaker 2: In our country was Ronald Reagan getting elected, wasn't it?
• 20:48
  Speaker 1: I think so.
• 20:50
  Speaker 2: You know I watch the political stuff.
• 20:52
  Speaker 2: Some probably not enough to even be talking about it.
• 20:55
  Speaker 2: That's what they think they talk about and that's what I think we need to see as a country just some form of bringing both sides together, because they're not, that both sides are not going far off.
• 21:05
  Speaker 2: And with all the situations with the immigrants, et cetera.
• 21:10
  Speaker 2: I think it's the time that we'll hopefully see that we can only pray anyway, right, DJ?
• 21:17
  Speaker 1: That's all you can do.
• 21:18
  Speaker 1: Let go and thank God.
• 21:22
  Speaker 2: That's right, alright, well, we need to take a quick break.
• 21:26
  Speaker 2: Hang around, we'll be right back.
• 21:33
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• 21:39
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• 22:39
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• 22:42
  Speaker 3: We look forward to serving you.
• 22:44
  Speaker 3: Information in this podcast is made possible by generous sponsorship from Henry's Record, serving the community with quality towing and recovery for over 40 years.
• 22:54
  Speaker 3: Henry'srecordcom.
• 22:57
  Speaker 1: Welcome back folks and I cannot thank you enough for tuning into American Towing Recovery Institute podcast with Wes Wilber and PJ Harrington.
• 23:06
  Speaker 1: Remember to like and review and share with everyone.
• 23:11
  Speaker 1: You guys have done so well.
• 23:13
  Speaker 1: It's the number one podcast in the towing recovery industry and we really appreciate it.
• 23:18
  Speaker 1: If you want to hear an industry expert on the line with Wes, just dial our hotline number here in the studio.
• 23:25
  Speaker 1: The hotline number in the studio is 706-409-5603.
• 23:32
  Speaker 1: And Wes and I will do our best to get him on the podcast.
• 23:35
  Speaker 1: Wes, let me turn it over to you buddy.
• 23:38
  Speaker 2: Thanks, dj.
• 23:39
  Speaker 2: We do appreciate our listeners and we're still growing.
• 23:44
  Speaker 2: We still feel like there's a lot more growth out there.
• 23:46
  Speaker 2: So we appreciate you telling your friends subscribing to us.
• 23:50
  Speaker 2: We definitely appreciate that I've had several different tele-operations over the last few weeks, but they do enjoy the podcast, of nothing else to help keep them up on a call late at night.
• 24:02
  Speaker 2: Boy, if I can help with that, I'm happy to help with it.
• 24:05
  Speaker 2: God knows my mind sometimes.
• 24:07
  Speaker 1: But I'm very happy to help with that.
• 24:12
  Speaker 2: So a couple things, dj.
• 24:14
  Speaker 2: One of them is what we should give, I think, a shout-out to Professional Magazine.
• 24:20
  Speaker 2: They did a great article that mentioned us recently and we've had great success from being a part of their family, so I just thought we should give them a shout-out.
• 24:30
  Speaker 1: Well.
• 24:30
  Speaker 1: I agree with you.
• 24:31
  Speaker 1: Darren Weaver, the publisher, called me last week and two people had done the article, read the article and they wanted to get ahold of you.
• 24:41
  Speaker 1: That's when Darren just sent them to us and I want to tell our listeners.
• 24:45
  Speaker 1: If you've got a question you want to ask American Dome Recovery Institute, I all mean just dial 910-747-9000, and one of the very gifted staff over there will take care of your question, your concern, and get you to the right department that you need to talk with.
• 25:06
  Speaker 2: Yep, you're right about that, dj.
• 25:08
  Speaker 2: So yeah, we just did want to thank Toe Professional for the great article and we appreciate that.
• 25:17
  Speaker 2: Speaking of magazines, I read it.
• 25:21
  Speaker 2: I was in one of the other trade publications and I saw some that troubled me greatly.
• 25:27
  Speaker 2: My friends at Big Wheel Recovery Unlimited apparently had so insurance companies take them on and they the judge ruled that they couldn't charge.
• 25:44
  Speaker 2: I think it was administration fees which is being appealed, as I understand it and I'm not an expert on this by any stretch.
• 25:52
  Speaker 2: So I was reading in one of the other trade publications something that was troubling me and an insurance company went after a company that the company also teaches recovery billing, and the judge in the case ruled that administrative fees were unfair, although, as I understand it, there are many other industries where these types of fees are standard and not questioned at all.
• 26:23
  Speaker 2: So they ruled against the Toe company and it was a Relatively in the insurance company world, a relatively small amount of money In the telling world.
• 26:42
  Speaker 2: it was a lot of money.
• 26:43
  Speaker 2: It was the ministry's fees on 10, 15, 20, I don't remember what it was, but multiple I think maybe it was 10 different jobs, multiple jobs that they are having to return these fees.
• 26:58
  Speaker 2: But the really troubling part was the judge awarded attorney fees.
• 27:03
  Speaker 2: The attorney fees amounted to a massive amount of money compared to the money that was being questioned and, from what I understand from everybody that I know that does business, it's very hard to get attorney fees normally in a situation like this.
• 27:21
  Speaker 1: So I'm very troubled by this.
• 27:24
  Speaker 2: Again, as I understand it, everything's under appeal, so I hope just to see proper light.
• 27:34
  Speaker 2: Takes care of this.
• 27:36
  Speaker 1: Yeah, I do too, because I think the world of Eric and his dad Bob, they're wonderful people.
• 27:43
  Speaker 2: They are, absolutely.
• 27:45
  Speaker 2: They are so hopefully things that hopefully that record gets itself rectified.
• 27:55
  Speaker 3: I mean heck.
• 27:55
  Speaker 2: we all know there's all kinds of crazy stuff going on in the legal world right now too, and we don't even got time to get involved in any of that conversation.
• 28:02
  Speaker 2: Just wanted to comment on a couple of things that are all going on out there, so I want to thank our listeners for staying faithful.
• 28:14
  Speaker 2: We're going to get back to having some good interviews this time of year.
• 28:17
  Speaker 2: It's just been challenging.
• 28:18
  Speaker 2: Everybody is so busy.
• 28:20
  Speaker 2: A lot of our guests from our world are directly involved with day to day tone and recovery, so just been challenging, but we're going to come back to live interviews.
• 28:29
  Speaker 2: We're going to be out seeing the folks here we got, we're collecting a lot of footage.
• 28:34
  Speaker 2: We're going to get that YouTube channel going here with a lot of content in the next few weeks and we're excited for what the New Year has brought us and what it's going to continue to bring us to 2024 and beyond.
• 28:49
  Speaker 1: Well a lot of our listeners know the last two podcasts our guests.
• 28:53
  Speaker 1: One of them had to stop and get an 18-wheeler rollover and the other one had to stop two hours later and did the podcast from Detroit.
• 29:06
  Speaker 2: Yeah, they were.
• 29:06
  Speaker 2: Most of them were way down south too, PJ.
• 29:12
  Speaker 1: Well, jerry did his from Detroit and I thought it was excellent.
• 29:15
  Speaker 1: Oh, that's cool Very gifted guy, very gifted guy.
• 29:18
  Speaker 1: Well, we have some good guests and all of them are our type.
• 29:22
  Speaker 1: So we got to remind our listeners all the episodes are our type.
• 29:26
  Speaker 1: So by all means go back and if you don't listen to Jerry, you should have.
• 29:30
  Speaker 1: It was excellent.
• 29:33
  Speaker 2: Yeah, him and Adrian, both Two weeks in and out, the host and the sponsor of the Louisiana.
• 29:40
  Speaker 2: Training from the tone, recover professional Louisiana, so yeah.
• 29:45
  Speaker 1: All right.
• 29:45
  Speaker 2: Well, I want to thank our listeners.
• 29:47
  Speaker 2: Stay safe out there.
• 29:49
  Speaker 2: Stay warm.
• 29:49
  Speaker 2: If you need anything, we're here to help serve.
• 29:52
  Speaker 2: 910-747-9000.
• 29:54
  Speaker 2: April's answering the phone.
• 29:55
  Speaker 2: Myself and Tony are here in the office to help.
• 30:02
  Speaker 3: Besides that, go check out our website wwwamtowriorg.
• 30:09
  Speaker 2: Take either our main page with a lot of options for different things we're involved in.
• 30:13
  Speaker 2: Thanks for listening.
• 30:15
  Speaker 2: Stay safe.
• 30:16
  Speaker 2: We'll see you next time you.