136 - The Leaky Bucket: Finding Where Patient Retention Breaks Down with Dr. Chris Grier

Build Your Remarkable Practice for Chiropractors · Oct 8, 2026 · 25m

Which numbers actually tell you whether your practice is retaining patients well? Dr. Lona and Dr. Chris Grier break down the retention metrics that reveal where patients are staying engaged, progressing into the next phase of care, or quietly falling through the cracks. From defining total active patients to tracking stick rates and conversion percentages through each phase of care, they show how better numbers can point directly to the parts of the patient experience that need attention. They also explore why table talk, progress exams, continued education, and staying connected to patient…