Latest / Omni Talk Retail / THE RETAIL 2026 PREDICTION FORECAST | Fast Five Shorts
Transcript
- 0:00What
- 0:00is
- 0:00one
- 0:00headline
- 0:01you
- 0:02predict
- 0:03for
- 0:032026?
- 0:05Chad,
- 0:06let's
- 0:06go
- 0:06to
- 0:06you
- 0:06first.
- 0:08So
- 0:08I
- 0:08gotta
- 0:08say
- 0:08there's
- 0:09some
- 0:09pressure
- 0:09on
- 0:09this
- 0:09one
- 0:10because
- 0:10last
- 0:11year
- 0:11I
- 0:11used
- 0:12this
- 0:12Omni
- 0:13to
- 0:13talk
- 0:13about
- 0:13Target
- 0:14and
- 0:14what
- 0:15would
- 0:15most
- 0:15likely
- 0:16be
- 0:16leadership
- 0:16changes
- 0:17in
- 0:172025.
- 0:19Sure
- 0:19enough,
- 0:19in
- 0:20August,
- 0:20Brian,
- 0:20Brian
- 0:21Cornell
- 0:21announced
- 0:21he'd
- 0:22step
- 0:22down.
- 0:22So
- 0:24what
- 0:24to
- 0:24do
- 0:24here?
- 0:24Like,
- 0:25it,
- 0:25it
- 0:25felt
- 0:25like
- 0:25it
- 0:26needed
- 0:26to
- 0:26be
- 0:26something
- 0:27open,
- 0:28AI
- 0:29related,
- 0:29something
- 0:30ChatGPT.
- 0:32The
- 0:32obvious
- 0:33one
- 0:33is,
- 0:34you
- 0:34know,
- 0:35advertisers
- 0:36flood
- 0:36as
- 0:37ChatGPT
- 0:38introduces
- 0:39ads
- 0:39to
- 0:40its
- 0:40free
- 0:40tier.
- 0:41Right.
- 0:42And
- 0:43then,
- 0:43you
- 0:43know,
- 0:43maybe
- 0:44you
- 0:44get
- 0:44a
- 0:44twofer
- 0:44here,
- 0:45like
- 0:45as
- 0:45the
- 0:46agentic
- 0:46commerce
- 0:47does
- 0:47accelerate,
- 0:48when
- 0:48it
- 0:48will,
- 0:48maybe
- 0:49OpenAI
- 0:49creates
- 0:50its
- 0:50own
- 0:50payment
- 0:50platform.
- 0:51Now
- 0:51you
- 0:51can
- 0:52use
- 0:52ChatGPT,
- 0:53pay
- 0:53for
- 0:54your
- 0:54AI
- 0:55agents
- 0:55to
- 0:55do
- 0:55all
- 0:55your
- 0:55holiday
- 0:56shopping
- 0:56for
- 0:56you
- 0:57or
- 0:57something
- 0:57like
- 0:57that.
- 0:58But
- 0:58you
- 0:58know,
- 0:59steamrolling
- 0:59ahead
- 0:59on
- 1:00that.
- 1:01That,
- 1:01yeah,
- 1:02we're
- 1:02starting
- 1:02to
- 1:02see
- 1:02some
- 1:03announcements
- 1:03with
- 1:03Visa
- 1:04jumping
- 1:04in
- 1:04there
- 1:05and
- 1:06Amazon
- 1:06and
- 1:07some
- 1:07other
- 1:07ones
- 1:07too.
- 1:07So
- 1:08I
- 1:08think
- 1:08those
- 1:08are
- 1:09great
- 1:09call
- 1:10outs.
- 1:10Chris,
- 1:11what
- 1:11is
- 1:12yours
- 1:12headline
- 1:13for
- 1:132026?
- 1:15I
- 1:15kind
- 1:15of
- 1:15tease
- 1:15it
- 1:16before,
- 1:16but
- 1:16for
- 1:16me,
- 1:16I
- 1:17think,
- 1:17I
- 1:17think,
- 1:17I
- 1:17think
- 1:18and
- 1:18to
- 1:18your
- 1:18point
- 1:19about
- 1:19Starbucks
- 1:19and
- 1:20the
- 1:20laughable
- 1:20headline,
- 1:21I
- 1:21think,
- 1:21I
- 1:21think
- 1:22Starbucks
- 1:22is
- 1:22going
- 1:22to
- 1:22do
- 1:22an
- 1:22about
- 1:23face
- 1:23on
- 1:23this
- 1:23whole.
- 1:24Like
- 1:24we
- 1:24can't
- 1:24have
- 1:24a
- 1:24coffee
- 1:25shop
- 1:25without
- 1:25seating
- 1:26in
- 1:26it.
- 1:26Like
- 1:27that
- 1:27just,
- 1:28I
- 1:28think
- 1:28doesn't
- 1:28make
- 1:28sense
- 1:29operationally.
- 1:29They're
- 1:30gonna,
- 1:30at
- 1:30some
- 1:30point
- 1:31they're
- 1:31gonna
- 1:31avail
- 1:31a
- 1:31new
- 1:32mobile
- 1:32order
- 1:32and
- 1:32Ghost
- 1:33Cafe
- 1:33concept
- 1:34where
- 1:34that's
- 1:34just
- 1:34what
- 1:35they're
- 1:35focused
- 1:35on,
- 1:35of
- 1:35getting
- 1:36those
- 1:36orders
- 1:36into
- 1:36people's
- 1:37hands
- 1:37as
- 1:37quickly
- 1:37as
- 1:37possible
- 1:38because
- 1:38they
- 1:39need
- 1:39the
- 1:39throughput,
- 1:39they
- 1:40really
- 1:40do.
- 1:40And
- 1:40that's
- 1:41the
- 1:41only
- 1:41way
- 1:41I
- 1:41can
- 1:41conceive
- 1:42of
- 1:42doing
- 1:42it
- 1:43as
- 1:43opposed
- 1:43to
- 1:44like
- 1:44a
- 1:44full
- 1:44scale
- 1:44redesign
- 1:45of
- 1:45their
- 1:45stores,
- 1:45which
- 1:46is
- 1:46gonna
- 1:46take
- 1:46time
- 1:46and
- 1:47a
- 1:47ton
- 1:47of
- 1:47money.
- 1:47So
- 1:48I,
- 1:48I
- 1:48think,
- 1:48right,
- 1:49we'll
- 1:49see
- 1:49that
- 1:49at
- 1:49some
- 1:49point.
- 1:50I
- 1:50don't
- 1:50know
- 1:50if
- 1:50we'll
- 1:50see
- 1:50it
- 1:50this
- 1:50year
- 1:51technically,
- 1:51but
- 1:52I
- 1:52think
- 1:52we'll
- 1:52see
- 1:52it
- 1:52at
- 1:52some
- 1:53point.
- 1:54Yeah,
- 1:54I
- 1:54mean,
- 1:54I
- 1:54think
- 1:54you're
- 1:55right.
- 1:55We'll
- 1:55certainly
- 1:56see
- 1:56the
- 1:56impact
- 1:56of
- 1:56focusing
- 1:57more
- 1:57on
- 1:57these
- 1:58store
- 1:58redesigns
- 1:59that
- 1:59they're
- 1:59doing
- 2:00and
- 2:00if
- 2:00the
- 2:00investment
- 2:01is
- 2:01going
- 2:01to
- 2:01be
- 2:02worth
- 2:02it
- 2:02for
- 2:02them
- 2:02or
- 2:02if
- 2:03they
- 2:03need
- 2:03to
- 2:03pivot
- 2:04and
- 2:04go
- 2:04more
- 2:05to
- 2:05just
- 2:05the
- 2:06Ghost
- 2:06Kitchen
- 2:06model
- 2:07that
- 2:07you're
- 2:07talking
- 2:07about
- 2:07too.
- 2:08Chris?
- 2:10Well,
- 2:10I,
- 2:10I'm
- 2:11closer
- 2:11to
- 2:11Chad
- 2:12on
- 2:12this
- 2:12one
- 2:12for
- 2:12my,
- 2:13my
- 2:13tomorrow's
- 2:14headlines
- 2:14today,
- 2:15but
- 2:15the
- 2:16headline
- 2:16I'm
- 2:16most
- 2:16excited
- 2:17about
- 2:18seeing
- 2:18in
- 2:182026
- 2:20is
- 2:21agent
- 2:21influence
- 2:22Shopping
- 2:23around
- 2:23the
- 2:23Black
- 2:24Friday
- 2:24Cyber
- 2:24Monday
- 2:25and
- 2:25holiday
- 2:25season
- 2:26of
- 2:262026.
- 2:27I,
- 2:28I
- 2:28believe
- 2:29we
- 2:29will
- 2:29see
- 2:30that
- 2:30at
- 2:31least
- 2:31double,
- 2:31if
- 2:32not
- 2:32triple
- 2:32compared
- 2:33to
- 2:33the
- 2:33stats
- 2:34that
- 2:34we
- 2:34saw
- 2:34this
- 2:34year
- 2:35because
- 2:36I
- 2:36think
- 2:36it's
- 2:37another
- 2:37a
- 2:37hold
- 2:38a
- 2:38whole
- 2:38additional
- 2:39year
- 2:39now
- 2:39that
- 2:39we've
- 2:40got
- 2:40people
- 2:40familiarized
- 2:41with
- 2:41using
- 2:42these
- 2:42agents
- 2:42to
- 2:42do
- 2:43their
- 2:43shopping.
- 2:44And
- 2:44I
- 2:44think
- 2:45as
- 2:45they
- 2:45start
- 2:46to,
- 2:46to
- 2:46use
- 2:46that
- 2:47for
- 2:47things
- 2:47outside
- 2:47of
- 2:48just
- 2:48shopping,
- 2:48for
- 2:49making
- 2:49appointments,
- 2:49for
- 2:50doing
- 2:50other
- 2:50things,
- 2:51I
- 2:51think
- 2:51we'll
- 2:52start
- 2:52to
- 2:52see
- 2:52an
- 2:52increase,
- 2:53hopefully
- 2:54with
- 2:54payment
- 2:54options
- 2:55like
- 2:55Chad's
- 2:55talking
- 2:56about
- 2:56to
- 2:57make
- 2:57those
- 2:57gift
- 2:58buying
- 2:59shopping
- 2:59experiences
- 3:00less
- 3:00stressful,
- 3:01you
- 3:02know,
- 3:02and,
- 3:02and
- 3:03more
- 3:03impactful,
- 3:04especially
- 3:04as
- 3:04the
- 3:05deal
- 3:05season
- 3:06seemed
- 3:06to
- 3:06get
- 3:06stretched
- 3:07out
- 3:07this
- 3:07year.
- 3:07Black
- 3:08Friday
- 3:08week
- 3:08lasted
- 3:09two
- 3:09weeks,
- 3:09it
- 3:10seemed
- 3:10like.
- 3:11So
- 3:11those
- 3:12agents
- 3:12will
- 3:12be
- 3:12really
- 3:12helpful,
- 3:13I
- 3:13think,
- 3:13with
- 3:13people
- 3:14making
- 3:14sure
- 3:14that
- 3:14they're
- 3:14getting
- 3:15the
- 3:15right
- 3:15prices
- 3:15and
- 3:16potentially
- 3:16even
- 3:17doing
- 3:17things
- 3:17like
- 3:18price
- 3:18matching
- 3:18and
- 3:18stuff
- 3:19on
- 3:19their
- 3:20behalf
- 3:20next
- 3:20year.
- 3:22Wow.
- 3:22All
- 3:22right,
- 3:23so,
- 3:23and,
- 3:23and
- 3:23all
- 3:24in.
- 3:24On,
- 3:24all
- 3:24in
- 3:24on
- 3:24a
- 3:24gentic
- 3:25AI
- 3:25from
- 3:25Ann.
- 3:26That's
- 3:26the
- 3:26key
- 3:26takeaway
- 3:27from
- 3:27this
- 3:27show
- 3:27so
- 3:27far.