Latest / The Kathie Owen Perspective Podcast / 277. The Panic Moment Costs More Than You Think....
Transcript
- 0:00Kathie (2): Have you ever been in a moment where something went wrong and within seconds everything got worse?
- 0:07Kathie (2): Not because of what happened, but because of how people reacted to it.
- 0:13Kathie (2): Someone starts rushing, someone starts panicking, someone shuts down, and suddenly no one is actually dealing with what's real anymore.
- 0:23Kathie (2): They're reacting to what they think is happening.
- 0:28Kathie (2): Now, here's the part most people don't realize.
- 0:31Kathie (2): Those moments where people leave reality and move into story are quietly costing companies millions of dollars.
- 0:42Kathie (2): Every single day.
- 0:45Kathie (2): Welcome to the Kathie Owen Perspective.
- 0:47Kathie (2): My name is Kathie Owen.
- 0:48Kathie (2): I work with founders, leadership teams, and private equity backed companies often during mergers, acquisitions, and high pressure transitions.
- 0:58Kathie (2): And what I do is simple but rarely seen.
- 1:02Kathie (2): I observe human behavior.
- 1:05Kathie (2): Under pressure.
- 1:07Kathie (2): More specifically, I observe the moment when people stop seeing reality and start operating inside a story, because that's the exact moment where decisions begin to break.
- 1:21Kathie (2): Let me show you what I mean.
- 1:23Kathie (2): Picture this, A mom collapses in the kitchen.
- 1:26Kathie (2): No warning.
- 1:27Kathie (2): Immediately the room shifts.
- 1:30Kathie (2): One person rushes in, what happened?
- 1:32Kathie (2): What do we do?
- 1:33Kathie (2): They move fast.
- 1:35Kathie (2): They talk fast.
- 1:36Kathie (2): They try to take control.
- 1:39Kathie (2): Another person says, oh my God, what if she dies?
- 1:42Kathie (2): That's the moment.
- 1:44Kathie (2): A story just entered the room.
- 1:47Kathie (2): Nothing has been confirmed.
- 1:49Kathie (2): No one knows what's actually happening.
- 1:51Kathie (2): But now people aren't reacting to reality.
- 1:55Kathie (2): They're reacting to a story.
- 1:57Kathie (2): Fear spreads.
- 1:58Kathie (2): Someone runs to the bathroom to throw up.
- 2:01Kathie (2): They are overwhelmed.
- 2:03Kathie (2): Their body can't process what's happening.
- 2:06Kathie (2): A few people stand back.
- 2:08Kathie (2): They're watching, they're waiting.
- 2:10Kathie (2): They don't know what to do, and then there's one person, they feel the same uncertainty, they feel the same fear, but they don't grab the story.
- 2:21Kathie (2): They pause, they look at what's actually happening, and they ask What is real right now?
- 2:27Kathie (2): What is needed right now?
- 2:29Kathie (2): Then they pick up the phone and they call nine one one.
- 2:35Kathie (2): In moments like that, I'm not the one rushing.
- 2:38Kathie (2): I'm not the one panicking.
- 2:40Kathie (2): I'm not the one shutting down.
- 2:42Kathie (2): I'm watching.
- 2:43Kathie (2): I'm noticing where the story entered, who picked it up, who sped up the room, who lost capacity, who disengaged, and who stayed with reality, because those patterns are what determines what happens next.
- 3:01Kathie (2): And here's what's powerful.
- 3:03Kathie (2): When someone in the room stays grounded in reality, the room starts to shift.
- 3:09Kathie (2): The pace slows people begin to regulate.
- 3:13Kathie (2): Clarity comes back, not because anyone was told what to do, but because someone is no longer feeding the story.
- 3:23Kathie (2): That's where I work.
- 3:25Kathie (2): Now bring this into a company.
- 3:27Kathie (2): A deal is on the line, diligence is happening, pressure is high, and someone says, this could fall apart.
- 3:35Kathie (2): A story enters the room.
- 3:38Kathie (2): A founder becomes defensive.
- 3:40Kathie (2): A leader pushes harder.
- 3:42Kathie (2): Someone escalates the risk, someone else goes quiet.
- 3:47Kathie (2): And on paper everything looks fine, but in the room, the decision is already changing.
- 3:55Kathie (2): That is what I call human diligence because traditional diligence looks at numbers.
- 4:02Kathie (2): I look at behavior.
- 4:04Kathie (2): I look at where reality is being replaced by story, where fear is shaping decisions, where urgency is distorting thinking where alignment is quietly breaking, because guess what?
- 4:19Kathie (2): That is where risk actually lives.
- 4:23Kathie (2): And this is where the money goes.
- 4:26Kathie (2): When people operate from story instead of reality decisions get distorted.
- 4:32Kathie (2): People rush or they freeze.
- 4:34Kathie (2): Timing gets off.
- 4:35Kathie (2): Deals fall apart.
- 4:37Kathie (2): Leaders burn out.
- 4:38Kathie (2): Too many decisions too fast.
- 4:40Kathie (2): People shut down.
- 4:41Kathie (2): Capacity drops, mistakes increase.
- 4:45Kathie (2): Others disengage ideas disappear.
- 4:49Kathie (2): Ownership disappears.
- 4:52Kathie (2): An emotion spreads across the team.
- 4:55Kathie (2): It's very contagious.
- 4:58Kathie (2): This is not soft.
- 5:00Kathie (2): This is financial.
- 5:03Kathie (2): So what allows someone to stay in reality when everyone else is in the story?
- 5:09Kathie (2): There are three things.
- 5:11Kathie (2): There are three principles.
- 5:13Kathie (2): Number one, non-attachment.
- 5:16Kathie (2): This is not about me, not my fear, not my identity, not my need to be right, because the moment you attach, you enter the story.
- 5:30Kathie (2): Number two, radical responsibility.
- 5:34Kathie (2): What is mine to do right now?
- 5:36Kathie (2): Not everything, just what's real.
- 5:39Kathie (2): This pulls you out of reactivity and into clarity.
- 5:45Kathie (2): Number three, courage.
- 5:47Kathie (2): And this is the most important part.
- 5:51Kathie (2): It takes courage to not attach to the story, to not take on what isn't yours, to not over control the moment, and it takes courage to act anyway, to make the call, to speak clearly, to stay grounded when the room isn't.
- 6:14Kathie (2): This isn't just business, these are human patterns.
- 6:18Kathie (2): I've lived this in relationships, in situations where it was easy to take on someone else's behavior or believe a story that wasn't mine.
- 6:29Kathie (2): The shift came when I stopped reacting and I started observing when I took responsibility for my part, but not for everything.
- 6:40Kathie (2): That changes everything.
- 6:45Kathie (2): So if you take anything from this episode, let it be this, the biggest risk in your business is not always what's happening.
- 6:54Kathie (2): It's the story being told about what's happening.
- 6:57Kathie (2): Because once the story runs the room, the outcome is already compromised.
- 7:03Kathie (2): And that my friends, is human diligence.
- 7:07Kathie (2): If this resonated with you, I've written a full blog post that goes deeper into this topic, breaking down how these moments show up in real organizations and what they actually cost.
- 7:19Kathie (2): You'll find that linked in the show notes and description below.
- 7:23Kathie (2): I'm also the author of a new book called Human Patterns Under Pressure, where I explore how people behave when the stakes are high, and how those moments shape everything.
- 7:35Kathie (2): And if you're interested in bringing this perspective into your organization or event, you can learn more about my speaking and consulting through the links below as well.
- 7:47Kathie (2): Alright, that's my episode for today.
- 7:49Kathie (2): I trust that you found it helpful.
- 7:51Kathie (2): And if you know someone who can benefit from this, please share it with them.
- 7:55Kathie (2): And remember, stay with reality.
- 7:58Kathie (2): That's where clarity lives.