Latest / Best of Business / Dion Tilson: Parakai Springs general manager on GrabOne going into liquidation

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Dion Tilson: Parakai Springs general manager on GrabOne going into liquidation · Best of Business

• 0:09
  Speaker 1: You're listening to a podcast from News Talk sed be
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• 0:16
  Speaker 1: Heather duper c Ellen.
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  Speaker 2: If you haven't heard the latest with the fairies that
• 0:20
  Speaker 2: we've brought are buying from China, you're going to want
• 0:23
  Speaker 2: to hear this, so stand by. It's twenty past five
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  Speaker 2: online deal website. Though grab one has gone into liquidation.
• 0:29
  Speaker 2: Today's you know trouble is this is not good news
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  Speaker 2: for people who've bought vouchers. They will not be refunded,
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  Speaker 2: according to the liquidators, and that means it's up to
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  Speaker 2: businesses to decide whether they're going to honor the vouchers
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  Speaker 2: or not. Deon Tilson is the general manager for Podokai
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  Speaker 2: Springs and he's with us now.
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  Speaker 1: Hey, Dion, Hey, how are you very well?
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  Speaker 2: Thank you? Are you guys honoring the vouchers?
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  Speaker 3: We are yet yet. No, We've made a conscious decision
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  Speaker 3: and good faith to honor whatever unredeemed vouchers they are
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  Speaker 3: out there in the market. Unfortunately, we don't know exactly
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  Speaker 3: how many that is because the merchant system has been
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  Speaker 3: shut down to them. To other businesses, we expect there's
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  Speaker 3: probably up to five hundred still family and adult vouchers
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  Speaker 3: still out there.
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  Speaker 2: Have you been paid for them?
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  Speaker 3: We haven't been paid for a segment of the school
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  Speaker 3: holiday vouchers, so we're estimating we've probably lost twenty thousand
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  Speaker 3: dollars in income to date and potentially another ten to
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  Speaker 3: twenty thousand and unredeemed vouchers that we will redeem for
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  Speaker 3: customers as long as they can provide some sort of
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  Speaker 3: an email will proof bank statement of the like that
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  Speaker 3: they did buy a voucher in the first place.
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  Speaker 2: Yeah, I mean, this is the trouble, right because the
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  Speaker 2: website's down. They can't necessarily print it out, can they.
• 1:37
  Speaker 3: That's it, So we'll be working with those customers.
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  Speaker 2: You know, well always.
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  Speaker 3: Recommend maybe de flick as an email instead of just
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  Speaker 3: turning up at the counter, so we can arrange it.
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  Speaker 3: We do have, you know, some databases, and the most
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  Speaker 3: recent databases we downloaded, so we do have some information,
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  Speaker 3: but some of the latest purchases we don't have on file,
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  Speaker 3: so it is going to be a bit of a
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  Speaker 3: case by case basis. But you know, we will do
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  Speaker 3: our best to honor and make sure that those customers
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  Speaker 3: do get the service state they purchase through credule.
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  Speaker 2: Deon Je's so you're just doing this for goodwill, like
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  Speaker 2: you don't have.
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  Speaker 3: To do this A no, that that's our viue, no
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  Speaker 3: said now. And we've seen a lot of businesses. I've
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  Speaker 3: spoken to a lot of partners businesses, you know, restaurants
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  Speaker 3: and so forth, Hotels, they may not be in a
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  Speaker 3: position to be able to offer it. You know, we're
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  Speaker 3: a hopeful complex. A lot of those voucher uses are
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  Speaker 3: repeat visitors, so you know there's a good faith aspect
• 2:27
  Speaker 3: to it. And you know we're leading up to Christmas.
• 2:29
  Speaker 3: It's been a tough year. We certainly don't want to
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  Speaker 3: put people out of pocket, so you know, we made
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  Speaker 3: a conscious decision the managers and the directors to make
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  Speaker 3: sure that we do honor those vouchers for those people
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  Speaker 3: that have basically lost out will being let down by
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  Speaker 3: grab one.
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  Speaker 2: Good on you man, that's very decent of you. That's
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  Speaker 2: Deon Tilson, who is the general manager at Pudakaie Springs
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  Speaker 2: in Auckland.
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