Towards Designing for Resilience: Community-Centered Deployment of an AI Business Planning Tool in a Pittsburgh Small Business Center — Lauro et al. (2026)
Entrepreneurs in resource-constrained communities often lack time and support to translate ideas into actionable business plans. While generative AI promises assistance, most systems assume high dig- ital literacy and overlook community infrastructures that shape adoption. We report on the community-centered design and de- ployment of BizChat, an AI-powered business planning tool, in- troduced across four workshops at a feminist makerspace in Pitts- burgh. Through log data (N=30) and interviews (N=10), we examine how entrepreneurs build resilience through collective AI literacy…
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