Pete Jones - Grypp - Why Are We Still Asking Agents to Work with Their Eyes Shut?
Pete Jones is the founder and CEO of Grypp. He is based in the UK between London and Birmingham.
Grypp is a visual platform that aims to help contact centers and the agents working within them see what their customers can see.
This can be a transformative technology for many support environments and it is low cost and proven - in contrast to many of the AI projects we have covered recently on the podcast.
Mark Hillary called Pete to get an ouline of the various ways in which a visual approach to CX can transform how the support process works and how this also creates opportunities for…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.