Latest / Punk CX: Customer Experience Insights with Adrian Swinscoe
It's not about the customer's journey with our platform, it's about the customer's journey - Interview with Nadine Macklin of Carto
Today’s interview is with Nadine Macklin, who is the Vice President of Customer Success at CARTO, a leading Location Intelligence platform, that enables organizations to use spatial data and analysis for more efficient delivery routes, better behavioural marketing, strategic store placements, and much much more. Nadine joins me today to talk about taking a different approach to customer success, the level of alignment (or lack of alignment) customer success teams often have with other teams like marketing, sales, service, product, support etc, the capability gap within data-driven…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.