3346: How Nexthink Is Rethinking IT Support with Proactive, AI-Driven DEX
IT support is changing fast, and the old service desk model is starting to feel like a relic from another era. In this episode, I spoke with Samuele Gantner, Chief Product Officer at Nexthink, about what comes next and what companies need to do now to prepare for it. With Nexthink sitting at the forefront of Digital Employee Experience (DEX) technology, Samuele offers a grounded, thoughtful look at what a "ticketless" future might look like. One of the boldest predictions shared is a 90 percent reduction in IT support tickets by 2027. That is not marketing spin. It's a vision rooted in…
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