Step 9 & 10: From Handshake to Longtime Loyalty - Series on Showroom 10 Steps to Sale

Dealer Talk With Jen Suzuki · Aug 7, 2025 · 1m

In this final episode of the 10 Steps to the Sale series, Jen brings the energy and strategy you need for Steps 9 and 10—Vehicle Delivery and Follow-Up & Referrals. Learn how to turn a handoff into a celebration that gets shared on social (yes, you need a ring light 💡), why your follow-up should never feel like a one-night stand, and how to keep customers for life with real human connection, not canned CRM blasts. You'll get tips on tech setup, delivery gifts (hint: videos), and how to ask for referrals in a way that actually works. Dealer Talk with Jen Suzuki Podcast…