Latest / Inspiring Stories / Failure is not an option with Cyndee Woolley
Transcript
- 0:04Speaker 1: Thank you for listening to the picture of a radiant.
- 0:26Speaker 2: Rat.
- 0:28Speaker 3: You readything to me? Oh well, well say, oh well
- 0:57not a bad stop. I just see.
- 1:14Speaker 2: So smash. So is it.
- 1:38Speaker 4: All right?
- 1:38Speaker 1: Welcome back everybody. It is time once again for inspiring stories.
- 1:42Go grab that last minute snack, that warm beverage, that
- 1:48comfortable chair so you can sit back and listen to
- 1:52us interview Cindy Woolly Well Cindy and her intro. She
- 2:00starts off failure was not an option. She started her
- 2:04career in communications for the construction industry. From one day one,
- 2:14she knew that she wanted to build something of her own,
- 2:18but as a single mom time never felt right. Then
- 2:24the economy collapsed and the downturn of two thousand and
- 2:29seven to two thousand and nine gave her the push
- 2:33she needed. She launched a C two Communications and failure
- 2:41simply was not an option. More than sixteen years, that
- 2:46decision gave my daughter in her an extraordinary life adventures,
- 2:54educational flexibility, and work that genuinely matters. Over twenty five years,
- 3:01she has helped businesses, nonprofits and political campaigns do one thing,
- 3:09cut through the noise, and get heard by the people
- 3:13who matter. Most, whether the goal was boosting sales, inspiring votes,
- 3:20or building lasting community community pride. Her work has always
- 3:27been about messages that don't get attention, they drive action.
- 3:39Today it's a host of cutting through the clutter on
- 3:45the Mission Matters network, bringing in experts every week to
- 3:52help leaders build communication strategies that actually stick. It all
- 3:58comes down to one belief. The right message delivered to
- 4:03the right audience at the right time changes everything. So
- 4:09with that being said, why don't we bring Cindy on
- 4:13the show and let's hear more about how Cindy builds
- 4:17communications that really matters and changes everything. Welcome to the show, Cindy.
- 4:54It's like, it's really great to meet you, and I
- 4:57love how you want every message account and change something.
- 5:02So how did you get started?
- 5:06Speaker 5: You know, I found a love for communications in college
- 5:13and and this idea that with messaging and how you
- 5:20how you bring a message to life, can can help
- 5:23inspire people in different ways. And obviously there's the marketing
- 5:27aspect of that in a lot of ways where people
- 5:29are influencing purchases. But I get more passionate when people
- 5:35connect heart to heart and they can really understand what
- 5:39makes someone tick. But yeah, it's been it's been a
- 5:44wild ride of twenty five years. Now in the industry,
- 5:47I'm starting to find myself as one of the uh,
- 5:52one of the people who mentors rather than looking towards mentees,
- 5:57you know that the senior advisor and and helping nurture
- 6:00people along.
- 6:01Speaker 4: So it's a good spot.
- 6:05Speaker 5: But after college, I started out in the leisure industry.
- 6:12I worked in the sales department at a resort and
- 6:17we did large conference conferences and business conferences and so forth.
- 6:26That was back as when we had September eleventh occur
- 6:36and disrupted the industry quite a bit, And I ended
- 6:42up leaving the hotel industry because it just there was
- 6:47a lot of stress in the days were a lot longer,
- 6:50and I was ready to start a family and wanted
- 6:54to be home at night. But and I moved into construction,
- 7:01and that was another another section of life, right Like,
- 7:07I always knew that I wanted to start my own business,
- 7:10but I also knew that it was better to start
- 7:14from learning from other people, right So I worked for
- 7:18PBS Contractors in Southwest Florida, a commercial general contractor that
- 7:24was then owned by Russell Budd who's been one of
- 7:29my one of my most influential mentors in life. And
- 7:35he had a very strong family ethic and a very
- 7:38strong work ethic and do the right thing ethic, and
- 7:43you know, so we worked together very well for seven
- 7:47or eight years before it was time for me to launch.
- 7:52And it was time for me to start my own business.
- 7:56And I was a single mom at the time when
- 8:01that happened. And I hope you don't mind my cat
- 8:04making a little debut here, We're welcome. I had one
- 8:14podcast where my cats were sitting behind me and they
- 8:17decided to get into a fight. So that was a
- 8:20little awkward, but a cuddle a cuddly cat. I'll take
- 8:23a cuddly cat.
- 8:24Speaker 4: In each ot. So I launched.
- 8:28Speaker 5: I launched my business in two thousand and nine, and
- 8:32you know, I was a single mom and I knew
- 8:37just I knew that launching my business was going to
- 8:42give me the flexibility that I needed.
- 8:45Speaker 1: Uh.
- 8:45Speaker 4: It was going to give me.
- 8:46Speaker 5: The opportunity to work and grow and make the money
- 8:51that I wanted to make. And it was going to
- 8:54help keep me connected to different different people in the
- 8:59community that I I loved working with.
- 9:02Speaker 4: And it's been a wild ride.
- 9:03Speaker 5: So I'm I'm actually coming up on my seventeenth anniversary here,
- 9:07so this is an exciting time.
- 9:10Speaker 4: Congratulations, I'm a teenager.
- 9:13Speaker 1: Yeah, well, a teenager is a business that's that's a
- 9:17little different than teenager as a you know, adolescent, a
- 9:22little different.
- 9:23Speaker 5: A little bit, yeah, a little a little less wild ride.
- 9:28Speaker 4: Yeah, and I think the wild pilots.
- 9:29Speaker 1: Over but only in your own business is a bit
- 9:33of a wild ride.
- 9:35Speaker 4: It is not for the faint heart man, absolutely.
- 9:40Speaker 1: So what it does far what is what has been
- 9:43one of your greatest ups?
- 9:47Speaker 4: My greatest ups?
- 9:48Speaker 1: Yeah, that one thing, like, yeah, we did it.
- 9:55Speaker 4: Gosh.
- 9:56Speaker 5: You know, every once in a while, I sit back
- 9:59and I reflect on, you know, which campaigns I've been
- 10:02involved in and projects we've worked on, and and I go, gosh, we.
- 10:08Speaker 4: You can count.
- 10:09Speaker 5: You can count a lot of ways that you've had
- 10:12impacts that probably five billion people will never care about,
- 10:17but the five hundred thousand that were impacted really do
- 10:23you know? One of my one of my biggest successes,
- 10:28I think was a nonprofit event that I brought back.
- 10:34Speaker 4: The event was.
- 10:37Speaker 5: The farm City Barbecue, and it was an iconic tradition
- 10:41in the community and it was at risk of closing
- 10:46down just because of a lack of leadership in some
- 10:52restraints that were holding it back. But I was lucky
- 10:58enough that my book at PBS Contractors wanted me to
- 11:03get involved and wanted me to see how I could help.
- 11:06I don't think he realized that that would involve me
- 11:09running the organization for twenty years. But I spent literally
- 11:15twenty years on the board or as the ex you know,
- 11:18the volunteer executive director for the event. And so it
- 11:24was a barbecue that happened literally the Wednesday before Thanksgiving
- 11:27every year, and the whole goal was bringing together, bringing
- 11:32together the farming community and the business community, and all
- 11:36of our local elected officials would come and serve lunch.
- 11:41Speaker 4: To the people who attended.
- 11:43Speaker 5: And that started at four hundred, five hundred people and
- 11:48by time by time I left, it was around three
- 11:52thousand people for a two hour lunch.
- 11:56Speaker 1: Wow. Former chef, so I actually so that I could
- 12:06go to university, and we used to do the one
- 12:12place I worked at, we used to do six hundred
- 12:13plates at dinner. And I know what kind of worked
- 12:17that is three thousand? How many kitchens did you take
- 12:22up to do that kind of work.
- 12:25Speaker 4: It was.
- 12:26Speaker 5: It was an outdoor grilling event, and we had we
- 12:29lit up grills, We went through a palette of charcoal,
- 12:33and you know, something like something like two thousand pounds
- 12:39of steaks, limited options.
- 12:41Speaker 4: You got a steak, You got your corn. Yeah, you got.
- 12:46Speaker 5: Your mocholy salad that came from the community.
- 12:49Speaker 4: Yeah. It took a lot of prep work.
- 12:51Speaker 5: There were a lot of moving parts, and I so
- 12:56in that whole legacy of like where things go and
- 12:59how things move on. I stepped away from the event
- 13:03just my life circumstances took me in a different direction.
- 13:06But my former mentor, Russell Budd, his daughter is now
- 13:12managing and running the event and it I just think
- 13:16that that's one of the coolest things to be able
- 13:19to pass it on literally to the next generation like that.
- 13:22And I'm sure she's making it bigger and better in
- 13:26the ways that you know, makes sense for the organization now.
- 13:30But yeah, that's seventy five years, a seventy five year tradition.
- 13:37I kept it alive, So that's pretty that's pretty amazing.
- 13:41Speaker 1: That that is amazing. I'm sorry, I know you probably
- 13:45would to move on to another thing, but I was
- 13:47like that's quite the achievement. So mm hmm.
- 13:53Speaker 5: It's you know, I I used to I used to
- 13:57look at that and just think it.
- 13:59Speaker 4: It wasn't about the launch.
- 14:01Speaker 5: It never was like the stake right like, it was
- 14:05about the community. It was about the people coming. And
- 14:09they didn't they didn't walk up and shake hands.
- 14:12Speaker 4: They walked up and hugged each other.
- 14:13Speaker 5: And they walked up and hugged people that they might
- 14:15only see once or twice a year, you know, from
- 14:18the farming community and the business community, and and so
- 14:23you know, you you create those connections, and it just
- 14:26it's powerful.
- 14:27Speaker 4: It's very powerful.
- 14:28Speaker 1: Well, it's to be totally honest with you, connecting the
- 14:33people who too inheritently feed us every day, with a
- 14:39with with the with the business community. It's that's just
- 14:43powerful stuff to begin with, you know, because those kind
- 14:47of connections can cause a lot of things to happen
- 14:50for your community that would go way beyond where you live.
- 14:55Speaker 2: Mm hm.
- 14:58Speaker 1: And so.
- 15:00Speaker 5: Part of the reason I stepped away was my daughter
- 15:05had been accepted into a ballet conservatory in North Carolina,
- 15:11and so I moved up to North Carolina so that
- 15:14she could attend this ballet conservatory. And this was the
- 15:18time of COVID, so every meeting was virtual and I
- 15:21could pick my business up and go up to North Carolina.
- 15:25But that didn't leave me with on the grounds, you know,
- 15:29communication that I that that the event needed. And you know,
- 15:35so I think I think that ability to one of
- 15:41one of the real blessings of of the my business
- 15:44has been, you know, the ability to adapt and move
- 15:48and be be a part of different communities.
- 15:54Speaker 2: Uh.
- 15:55Speaker 5: I had grown into a quasi big fish in a
- 16:00small community right my my hometown. I was very active
- 16:05in the chamber and the leadership Collier and and pr
- 16:10SA and you know.
- 16:11Speaker 4: Very active there.
- 16:13Speaker 5: And when COVID hit and shut down, you know, all
- 16:17the communications, I extracted myself from that that community to
- 16:24take my daughter to North Carolina. And I found myself
- 16:27working with international clients at that point and realized how
- 16:31I am a pretty small fish in a pretty big world.
- 16:35And it gave me you know, fresh ideas and fresh
- 16:39understandings and new cultural understandings to grow about and a
- 16:45new definition.
- 16:46Speaker 4: Of what community is.
- 16:50Speaker 5: You know, how people are impacted not just not just
- 16:57in one country, but like you know what, how up
- 17:00and here rolls over into the taxes, rolls over into
- 17:03the culture, and rolls over into the import of goods
- 17:09and services.
- 17:11Speaker 4: You know it.
- 17:11Speaker 5: It's extraordinary the reach that we have. But I think
- 17:17equally extraordinary how how much we touch each other on
- 17:22a on a day to day basis with mundane things
- 17:26that we don't even think about.
- 17:29Speaker 1: Well, okay, with that being said, what is one of
- 17:32the things that you do here in North America that
- 17:38may reach somebody in I don't know, Eastern Europe, But
- 17:50you know what I mean, what is it something that
- 17:52you do here that actually does have have a global
- 17:55effect and it may be something small that no one
- 18:00think that will have a global effect.
- 18:03Speaker 4: H You know.
- 18:05Speaker 5: So I work with ticket Search, which is an event
- 18:11ticketing company. It's a web based platform and they are
- 18:19originally from Australia and expanded into North America where I
- 18:23was introduced. But yeah, we've done we've done advertising, We've
- 18:27expanded their market into Europe, into the English speaking countries
- 18:33of Europe to touch base over there. So somewhere over
- 18:38in Eastern Europe, someone's buying a ticket that you know,
- 18:41I helped get.
- 18:43Speaker 4: I helped get the services over there, right like.
- 18:47Speaker 5: You know, but from a from a communications standpoint, storytelling,
- 18:53every time we tell a story, it's not just being
- 18:56heard locally. In fact, most of the stories I think
- 18:59that we're telling aren't being heard locally. They're being heard
- 19:02on a much bigger platform, so the podcasts, the the
- 19:09news media. I've written a book that was was and
- 19:15it's been more than ten years since I wrote that book,
- 19:18so I'm well overdue for my next book. But this
- 19:22first book did publish in Europe as well. So building
- 19:27brand you I hopefully helped some help some people in
- 19:32Europe build a brand experiand expand the expand their rule
- 19:38pretty cool.
- 19:39Speaker 1: Yeah, it's it's pretty pretty awesome when you when you
- 19:43do something here and then you find out that it
- 19:45had an effect somewhere else in the world.
- 19:49Speaker 4: Absolutely.
- 19:50Speaker 1: Yeah, communication is it's well, it's already global, isn't it.
- 20:00I mean, just the idea of it.
- 20:04Speaker 5: I think communications as a whole absolutely. I mean, if
- 20:10you look at any sort of social media event that
- 20:15go you know, the repercussions heard.
- 20:18Speaker 4: Around the world.
- 20:19Speaker 5: Right, you join a Facebook group that you think is
- 20:25based in the United States, here's one so my daughter
- 20:32has a service dog, and you know, so I joined
- 20:36a Facebook group for service dogs and service dog handlers
- 20:42to just help be supportive and learn more about, you know,
- 20:46being a better handler and making sure that you know,
- 20:49we were doing things the right way. And I had
- 20:53to laugh so many times because people would ask what's
- 20:57the law for this?
- 20:58Speaker 4: Or what can my service dog do?
- 21:02Speaker 5: And we would get responses from Canada, from Europe, Canada
- 21:11and Europe probably the most. I don't remember a whole
- 21:15lot from South America or from Africa.
- 21:19Speaker 4: But the laws are.
- 21:20Speaker 5: Very different in depending on which state you go to,
- 21:25depending on which province, right, and then you encounter band
- 21:31breeds and what kind of service dog. And so I've
- 21:37been through lots of chats with people who are in
- 21:41the United States versus Europe, versus Canada, and that's not
- 21:44me working per se.
- 21:46Speaker 4: That's me that communication.
- 21:48Speaker 5: But you know what a collaboration effort to be able
- 21:52to be in a group and and really help help
- 21:55people worldwide.
- 21:57Speaker 1: Yeah, well, impact its impact. It doesn't matter if you're
- 22:02if it's going through your company would see two, or
- 22:06if it's going through Cindy the person right, mm hmm,
- 22:13so and you're right there, even like laws and regulations
- 22:21on different things about disabilities. They vary from yah from
- 22:27area to area, depending on where you're where you're living in.
- 22:30You know, if we're talking about service dolls, we could
- 22:33even be talking about the you know, the push the
- 22:36button for your wheelchair or to open a door. You
- 22:40know how effective that's supposed to be can be? It
- 22:44varies from area to area also, right, I mean everything does?
- 22:49So how it? I mean, so did you help these
- 22:53people adapt to the laws in their area or you know,
- 22:58how did you? How did you? How do you figure
- 23:01that out? If somebody's got to travel with their service dog?
- 23:06Speaker 5: You know, I think it's about understanding, and everyone's pointing
- 23:09to research or pointing you to the right research. You know,
- 23:13it's certainly you can get things on chat, ept and
- 23:17so forth. But you know this was even before that
- 23:20mainstream you know, mainstream technology could do a deep research prompt, right,
- 23:27But people still.
- 23:28Speaker 4: Want to know.
- 23:30Speaker 5: There's the rules, but then how are they really applied
- 23:35when you're there in person?
- 23:36Speaker 4: Right?
- 23:37Speaker 5: Because the rules may say you know, three different things,
- 23:41but it's how you're received and how you're treated and
- 23:44how much fight you have to come up with to
- 23:46get you know, to get through the line and provincially. Right, Like,
- 23:54so we think we in the United States were covered
- 23:59by the Americans with Disability Act, which covers a multitude
- 24:03of disabilities that are not recognized in other countries, and
- 24:09namely some of the mental health.
- 24:12Speaker 4: Issues and so forth.
- 24:14Speaker 5: So if you have or even epilepsy or cardiac issues
- 24:19and diabetes, you can have a service dog for those
- 24:22issues in the United States. But if you travel into London,
- 24:31they don't recognize.
- 24:35Speaker 4: A service dog.
- 24:37Speaker 5: That covers you know that that is detecting diabetes, that's
- 24:41detecting seizures, that's detecting or supporting a child with autism,
- 24:47and and so you're not going to have reciprocal access
- 24:52if you go to London as you would have in
- 24:55the United States. Plus, if you've got a bully breeze,
- 25:02yeah there's a then you got to deal with the muzzles,
- 25:07and you could if someone complains or you know, gets,
- 25:11you could get separated from your dog.
- 25:14Speaker 1: Well, okay, I sigh at the bully breed thing, because
- 25:19it's not the breed, it's the owner. I had two.
- 25:27I had two beautiful pit bulls and one very naughty
- 25:34Jack Russell.
- 25:38Speaker 4: Those are spicy dogs. Jack Russells are spicy.
- 25:41Speaker 1: They can get into get into some mess, right, Okay.
- 25:45So I lived across the street from elementary school with
- 25:48these dogs, and the jack Russell would start a little
- 25:53hole underneath the fence. In the course, the two piles,
- 25:57being all solid muscle, would finish the whole lot and
- 26:00they go into the schoolyard. I get a phone call
- 26:05and here where I live, they have been working on
- 26:11banning the breed because they're considered to be vicious dogs.
- 26:18You know what, those two dogs never had a vicious
- 26:20bone in their body. I trusted my two year old
- 26:25with those dogs, and he would swing on their ears
- 26:31and climb all over them, and they would toss them
- 26:35about and all kinds of stuff. It's like, so, I
- 26:38don't believe in bully breed, but I understand what you're
- 26:41saying that you go in a certain area and people
- 26:45just get afraid because people have been abusive with those
- 26:50particular animals. You know.
- 26:55Speaker 5: Well, so my daughter's service dog is a rescue that
- 26:59was trained, and she's a Staffordshire Terrier American Staffordshire Terrier,
- 27:07and so falls under the bully breed and she would
- 27:11be banned, and you know, it doesn't matter that that
- 27:16this dog spends half of her time curled up on
- 27:19your lap, Like it doesn't matter when you get there.
- 27:24Speaker 1: Yeah you ever have have see yours? It's like suck
- 27:28your daughter's thumb or something like that.
- 27:30Speaker 4: Right, oh yeah, oh yeah, yeah, she's a cutie. But
- 27:35you get into other countries and.
- 27:39Speaker 5: Uh, we've we've been told stories that in Greece there's
- 27:45just so many dogs that people will actually drop poison
- 27:49to kill dogs for some reason. And I'm just like
- 27:52that's terrifying, you know.
- 27:55Speaker 1: Yeah, And I know that there's other areas in the
- 27:59world where uh dogs or dinner.
- 28:03Speaker 4: Yep.
- 28:04Speaker 1: It all depends on where you are as far as
- 28:08that is concerned. So you're working with a client and
- 28:15you're and you're trying to get them branded in other
- 28:20areas of the world. How do you bridge those cultural
- 28:25differences in the and legal differences and all that. How
- 28:29do you bridge so that they can they can communicate
- 28:32and do their marketing well? Uh in other parts of
- 28:35the world.
- 28:37Speaker 4: Absolutely. You know.
- 28:38Speaker 5: One of my one of my former clients is Excel Guyana,
- 28:43and that is a consulting firm located in Guyana and
- 28:49Excel helps businesses come to Guyana and work within the
- 28:56oil industry has been booming in the past few years,
- 29:01connects them to the government leaders in the business community.
- 29:05So you've got a company that's kind of in that
- 29:08intermediary zone of like, we're bringing diverse cultures in to
- 29:14serve our local culture. And so we we had to
- 29:18do some training with the different cultures in the different
- 29:24communities that they were were bringing in and working with.
- 29:27And that's everything from European countries that that were bringing
- 29:35in oil executives or Chinese companies that were bringing in
- 29:41major infrastructure and construction opportunities and trying to trying to
- 29:48tap into the infrastructure needs of the country. And so
- 29:53we we would do a profile of what is culturally acceptable,
- 30:00what are some of the influences, and how to best
- 30:03communicate with with, you know, people of different cultures. And
- 30:10you have to make a conscious effort to really look
- 30:13at what I think this is true in not just
- 30:18not just different cultures internationally, but different cultures your neighbor
- 30:25next door, right, you have to take a minute to
- 30:28look at look at life from their point of view,
- 30:30and what are some of the influences that are are
- 30:36that they're facing, that are impacting them, What are their challenges,
- 30:41what are their pain points? You know, is there is
- 30:44there an area that that you can help them reduce
- 30:47that pain? Is there an area where you normally take
- 30:52it for granted that you know, you drink coffee in
- 30:55the morning and every morning you drink coffee, but your
- 30:58neighbor has high blood pressure and they can't drink coffee, right, Like,
- 31:03that's a it's a different, different need. And once you
- 31:08can be open minded and really be conscious about what
- 31:11you're you're looking at and what you're accepting and how
- 31:15you're presenting yourself, it's really not that that difficult, especially
- 31:21with technology now, to really understand what's acceptable culturally in
- 31:27terms of greetings and communication and you know, being able
- 31:33to serve them.
- 31:35Speaker 1: Right that that makes sense. So when you take on
- 31:42a client, it sounds like there's this also this mountain
- 31:46of research that do you have to do to so
- 31:49that you understand differences from culture to culture, region or
- 31:52region and what the serious impacts are.
- 32:00Speaker 5: Absolutely, we do a market research report so we understand
- 32:03the specific industry that they're serving, but then we'll do
- 32:08a cultural report as well so that we can understand
- 32:11communication preferences and styles and be able to speak more
- 32:17effectively and communicate more effectively across lines. And I think
- 32:22that's part of the reason that I was hired by
- 32:26a company in Guyana was they wanted a more American,
- 32:32a more you know, they knew that they were reaching
- 32:35an international audience and they wanted just to bring in
- 32:38that outside perspective. So we, you know, we work together
- 32:43and collaborated a lot on that and they launched their
- 32:47brand and they're thriving. It's really an extraordinary, extraordinary country
- 32:55with opportunities, and so Excel is doing pretty well.
- 33:01Speaker 1: Yeah, I think I've actually heard them. I was going
- 33:04I was gonna knew, corrected me. It wasn't mining. It
- 33:07was oil. Uh, because I thought they were mining, but
- 33:12not a lot of differences between oil and mining though,
- 33:15and how they have to bring workers in to actually
- 33:21extract the resource from the ground, right m hm. So yeah,
- 33:29I was pretty sure I've I've actually heard of them.
- 33:32It was so it's cool to hear that you you
- 33:34actually worked with them, So yeah.
- 33:37Speaker 4: Yeah, absolutely.
- 33:38Speaker 5: We prior to the launch of Excel get and ink officially,
- 33:45we were working on another project.
- 33:48Speaker 4: You might have heard of, Oh my gold mines.
- 33:52Speaker 5: Oh yeah, yeah, yeah, the Anconia Resources, a Canadian based company,
- 33:58so yeah, that the my work in my work in
- 34:03South America also connected me to Canada, so it was
- 34:06pretty fun.
- 34:06Speaker 1: Yeah. I do do remember this way back from from
- 34:13the day of my uh my lab working days doing
- 34:19analytical chemistry that uh it did some analysis work. I
- 34:25didn't actually do the lab work. I did the analysis
- 34:28work for uh for the likes of Phelps, Dodge and
- 34:31things like that in the mining industry. So it was
- 34:35fun looking at the reports because my real job was
- 34:42looking at very very minute traces of things, and when
- 34:46you're looking at the geological reports, the traces are not
- 34:52that much different, but it's just some such a large
- 34:55scale there's like is there really something there? And I
- 34:58was reported like so it was pretty fun.
- 35:05Speaker 4: So there was.
- 35:07Speaker 5: There were definitely some reports received and I was like,
- 35:12I'm not exactly sure how good that number is and
- 35:14the guys who were like, those are amazing numbers, and
- 35:17I said, they sure are amazing.
- 35:21Speaker 1: Yeah, so it was that was pretty fun. It didn't
- 35:27last all that long because well, I was used to
- 35:32being in a NASA gree clean room and the results
- 35:37I was used to looking at versus what they I
- 35:41just wasn't excited as excited as they were. It's like
- 35:45it's like, oh, you're used to do clean of stuff.
- 35:47It's like so, but yeah, how is your doing your business?
- 35:59How does it mean? How? How's it helped you grow
- 36:02as a person?
- 36:07Speaker 2: Wow?
- 36:08Speaker 5: For all the times I've been asked about, you know,
- 36:11my business and my leadership that I think, I don't
- 36:15think I've heard that question very often? How's it helped
- 36:19me grow as a person? I I think that well,
- 36:27I I know that a lot of the training that
- 36:29I've done and a lot of the interaction I've had
- 36:32with my employees has has really helped me develop a
- 36:40better better level of presence and listening and and being
- 36:47able to hear where someone's at and not just not
- 36:53just understand what's going on about them, not just here
- 36:58for the sake of fixing, but here for the sake
- 37:01of experiencing and being present with them through what they're
- 37:07going through. And I say that because you know, obviously,
- 37:13as as small business, you know owners, sometimes we hire
- 37:16people and they don't always do what we ask them
- 37:19to do, right, And you go, why I literally told
- 37:22you to do X, Y and Z. Why why did
- 37:25you not even touch X, Y and Z right? You know,
- 37:27like they you give them what you think are crystal clear,
- 37:31infallible instructions and they come back with something that is
- 37:35so totally different than what you anticipated. You're like, where
- 37:39are you listening from? You know, what is it?
- 37:43Speaker 4: What is it that you heard that's different?
- 37:47Speaker 5: And I think that that So I've obviously done a
- 37:51little bit of training with that as well to through
- 37:54my my business coach to really be present and hear,
- 38:00and that I've taken that to family, I've taken that
- 38:05to friends. That's just become a part of who I
- 38:08am now, you know, and how I listen. So and
- 38:13I don't think that on the surface that sounds like
- 38:16that grade of an accomplishment as a as a human being,
- 38:19But like when you can listen and be super present,
- 38:24you your level of empathy and compassion and understanding goes
- 38:30up significantly. You know, Rather than judge someone and say
- 38:34how wrong they were, if you can listen to them
- 38:37and understand where they're coming from, you can you can
- 38:40connect with them and you can really understand that they
- 38:44just heard something differently or they're coming from a different
- 38:47point of view. Yeah, does that make sense.
- 38:51Speaker 1: Yeah, that makes sense, that makes it makes it makes
- 38:54a lot of sense. We all have a different points
- 38:57of view, and how do we get to that lesson
- 39:01is another story altogether. What's the ultimate impact that you
- 39:10want to have in our world?
- 39:16Speaker 4: You know, that's another really good question.
- 39:20Speaker 5: I think it through the years that that's evolved a
- 39:25little bit, and I can look back and say, like
- 39:30through my work with my election campaigns that I've worked with,
- 39:33you know, different communities, I know that I've helped shape
- 39:36where communities are right, and that's a fantastic feeling to
- 39:40know that, you know, the community is in a stronger spot.
- 39:45But I think at the end of the day, the
- 39:47thing that really drives me, the thing that like gets
- 39:50my heart really excited, is seeing someone who didn't think
- 39:57that they could that they could do anything right, they
- 40:01could do school or work or arts, or you know,
- 40:06that they just felt like they felt less than the
- 40:09people around them. And I think creating that space where
- 40:15they can grow and thrive and really understand that they're
- 40:20that they're connected and that they're strong human beings, that
- 40:27that gets me super excited. And sometimes that that comes
- 40:31with you know, when I wrote the book building brand.
- 40:36You It was just following the recession and a lot
- 40:40of people had had lost their jobs and they were
- 40:43looking for how do I, how do I work linked in?
- 40:46How do I build my personal brand? How do I
- 40:49stay relevant?
- 40:50Speaker 4: You know?
- 40:51Speaker 5: And and so I wrote the book not not to
- 40:55be an Encyclopedia Britannica, right like, it didn't need to
- 40:59be a super technical book, but to give people strategies
- 41:04for you know, how to how to create conversations and
- 41:10how to how to connect with people, and how to
- 41:15how to look at their own accomplishments and be able
- 41:18to turn them into relevant experience for the positions that
- 41:23they're that they're in, because so often we downplay what
- 41:26we what we have actually accomplished. And if you can
- 41:30if you can look at what you've accomplished and and
- 41:34take and appreciate that, you really understand your value, and
- 41:38then that translates beyond now looking ahead. I'd love to
- 41:46be able to do that on a grander scale. So
- 41:48I'm working on a book, and the book is going
- 41:53to be called Broken Trust, Rebuilding and Restoring Communities in
- 41:59times of of crisis, And the the element isn't you know, hey,
- 42:06one incident broke broke the community. But you know this
- 42:11degrading and trust that we're experiencing on a political level
- 42:15from leaders around the world. You know, I'd love to
- 42:19be able to love to be able to help people
- 42:22come together.
- 42:24Speaker 1: Yeah, definitely want people to come together, you know, so
- 42:32that that is that is a great goal to have
- 42:36for our world right now since we are running out
- 42:40of time. Best ways to get a hold of you
- 42:43and work with you.
- 42:46Speaker 5: Yeah, absolutely look for me on LinkedIn. One of the
- 42:50blessings of having a unique spelling name is I usually
- 42:54come up on the top top ten list here. So
- 42:57if you just look for me on LinkedIn or visit
- 43:00my website, it's C two hyphencomm dot com. So let
- 43:04her see number two hyphenc o M dot com. I'd
- 43:09love to talk to you about, you know, how you
- 43:11can bring the community together.
- 43:13Speaker 1: Awesome. Thank you so much for your time today, Cindy,
- 43:16it's been it's been very educational. Definitely, thank you everybody
- 43:24for listening today and please do uh. I have connected
- 43:29with with Cindy on on LinkedIn and she's got a
- 43:33wealth of information to offer us and help us communicate
- 43:37better with those those audiences that we need to reach
- 43:42so that we make our ultimate impact. So all right,
- 43:47thank you Cindy, see you later, see you later.
- 43:53Speaker 3: Help us back shoes.
- 44:07Speaker 6: So I don't know, so I would from action.
- 44:25Speaker 2: So that.
- 44:33Speaker 3: This day.
- 44:37Speaker 1: I reason to.
- 44:45Speaker 3: Save me out.
- 44:48Speaker 2: Choose we can't trust wait.
- 45:21Speaker 3: Past ye see, she.
- 45:34Speaker 1: Goes to.
- 45:36Speaker 6: Strip, stop stuff, but now change.
- 46:15Speaker 1: The show has been produced by Depictions Media. Please contact
- 46:20us at depictions dot media for more information