Latest / Punk CX: Customer Experience Insights with Adrian Swinscoe
Behavioural science offers insight how customer experience can be improved - Interview with Prof. Nick Chater
Today’s interview is with Nick Chater, who is Professor of Behavioural Science, Warwick Business School and co-founder of the research consultancy Decision Technology. Nick joins me today to talk about behavioural science, how our brains are hot-wired to make us all storytellers and how we can apply lessons from behavioural science to help us deliver better customer service and a better customer experience.
This interview follows on from my recent interview: It’s not about the channels in your support, it’s about the support in your channels – Interview with Girish Mathrubootham of Freshdesk…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.