Latest / Around the House with Eric G®: Home Improvement Remodeling & DIY / The Art of Collaboration: Finding the Right Designer for Your Home

Transcript

The Art of Collaboration: Finding the Right Designer for Your Home · Around the House with Eric G®: Home Improvement Remodeling & DIY

• 0:53
  Foreign.
• 0:59
  Ready
• 0:59
  to
• 0:59
  turn
• 1:00
  your
• 1:00
  house
• 1:00
  into
• 1:00
  the
• 1:01
  home
• 1:01
  you've
• 1:01
  always
• 1:02
  dreamed
• 1:02
  of
• 1:02
  without
• 1:03
  the
• 1:03
  headaches
• 1:03
  or
• 1:04
  huge
• 1:04
  bills.
• 1:05
  You're
• 1:05
  tuned
• 1:05
  to
• 1:06
  around
• 1:06
  the
• 1:06
  House,
• 1:07
  the
• 1:07
  nation's
• 1:07
  number
• 1:08
  one
• 1:08
  home
• 1:08
  improvement
• 1:09
  radio
• 1:09
  show
• 1:10
  and
• 1:10
  podcast
• 1:11
  with
• 1:11
  expert
• 1:12
  advice
• 1:12
  that's
• 1:12
  helped
• 1:13
  millions
• 1:13
  tackle
• 1:13
  everything
• 1:14
  from
• 1:14
  remodels
• 1:15
  to
• 1:15
  repairs.
• 1:16
  Hosts
• 1:16
  Eric
• 1:16
  G.
• 1:17
  And
• 1:17
  John
• 1:17
  Dudley
• 1:18
  have
• 1:18
  got
• 1:18
  you
• 1:19
  covered
• 1:19
  with
• 1:19
  the
• 1:20
  best
• 1:20
  advice
• 1:20
  and
• 1:21
  information
• 1:21
  about
• 1:22
  your
• 1:22
  home.
• 1:23
  Now
• 1:23
  let's
• 1:24
  get
• 1:24
  this
• 1:24
  hour
• 1:25
  started.
• 1:26
  Welcome
• 1:26
  to
• 1:26
  the
• 1:27
  around
• 1:27
  the
• 1:27
  House
• 1:27
  show,
• 1:27
  your
• 1:28
  trusted
• 1:28
  source
• 1:28
  for
• 1:29
  everything
• 1:29
  about
• 1:30
  your
• 1:30
  home.
• 1:30
  Thanks
• 1:31
  for
• 1:31
  joining
• 1:31
  us
• 1:31
  today.
• 1:31
  I'm
• 1:32
  Eric
• 1:32
  G.
• 1:33
  John
• 1:33
  Dudley,
• 1:34
  as
• 1:34
  always,
• 1:34
  good
• 1:35
  to
• 1:35
  see
• 1:35
  you.
• 1:35
  And
• 1:35
  this
• 1:35
  is
• 1:35
  going
• 1:36
  to
• 1:36
  be
• 1:36
  a
• 1:36
  fun
• 1:36
  one
• 1:37
  today,
• 1:37
  brother.
• 1:38
  Always
• 1:38
  is
• 1:39
  when
• 1:39
  we
• 1:39
  got
• 1:39
  Wendy
• 1:39
  on
• 1:39
  the
• 1:40
  show.
• 1:41
  Wendy
• 1:41
  Glacier,
• 1:42
  welcome
• 1:42
  back
• 1:42
  to
• 1:42
  around
• 1:43
  the
• 1:43
  House.
• 1:44
  Thank
• 1:44
  you.
• 1:44
  Thank
• 1:45
  you
• 1:45
  both
• 1:45
  so
• 1:45
  much
• 1:45
  for
• 1:46
  having
• 1:46
  me.
• 1:46
  I
• 1:46
  am
• 1:46
  excited
• 1:47
  about
• 1:47
  this
• 1:47
  topic.
• 1:48
  I
• 1:48
  can
• 1:48
  tell
• 1:49
  there's
• 1:49
  already
• 1:50
  so
• 1:50
  much.
• 1:50
  The
• 1:51
  energy
• 1:51
  is
• 1:51
  here
• 1:52
  already.
• 1:52
  It's
• 1:52
  like,
• 1:53
  all
• 1:53
  right,
• 1:53
  let's
• 1:53
  go.
• 1:54
  I'm
• 1:54
  ready.
• 1:55
  All
• 1:55
  right.
• 1:56
  I
• 1:56
  wanted
• 1:56
  to
• 1:56
  talk
• 1:56
  about
• 1:57
  the
• 1:57
  design
• 1:57
  process
• 1:58
  because,
• 1:59
  you
• 1:59
  know,
• 1:59
  as
• 1:59
  a
• 2:00
  certified
• 2:00
  kitchen
• 2:01
  designer
• 2:01
  myself
• 2:02
  and,
• 2:02
  you
• 2:03
  know,
• 2:03
  we've
• 2:03
  got
• 2:04
  a
• 2:04
  lot
• 2:04
  of
• 2:04
  great
• 2:04
  expertise
• 2:05
  in
• 2:05
  the
• 2:05
  room
• 2:06
  here.
• 2:06
  It
• 2:06
  is
• 2:07
  one
• 2:07
  of
• 2:07
  those
• 2:07
  things
• 2:07
  that
• 2:08
  I
• 2:08
  see
• 2:08
  so
• 2:09
  many
• 2:09
  mistakes
• 2:09
  happen,
• 2:11
  that
• 2:11
  it
• 2:11
  could
• 2:11
  have
• 2:12
  been
• 2:12
  so
• 2:13
  much
• 2:13
  more
• 2:14
  cost
• 2:14
  effective
• 2:15
  to
• 2:15
  have
• 2:16
  the
• 2:16
  right
• 2:16
  people
• 2:17
  and
• 2:17
  the
• 2:17
  right
• 2:17
  process
• 2:18
  to
• 2:19
  get
• 2:19
  people
• 2:19
  through
• 2:19
  that
• 2:19
  project.
• 2:21
  Agreed.
• 2:22
  If
• 2:22
  you
• 2:22
  have
• 2:23
  the
• 2:23
  right
• 2:23
  people
• 2:23
  in
• 2:24
  the
• 2:24
  right
• 2:24
  process,
• 2:24
  it's
• 2:25
  much
• 2:25
  better.
• 2:26
  And
• 2:26
  if
• 2:26
  you
• 2:26
  don't,
• 2:27
  it
• 2:27
  can
• 2:27
  be
• 2:27
  miserable.
• 2:29
  So,
• 2:29
  yes,
• 2:29
  I
• 2:29
  endorse
• 2:30
  that
• 2:30
  statement
• 2:31
  100%.
• 2:33
  Yeah.
• 2:33
  I
• 2:33
  mean,
• 2:34
  I
• 2:34
  think
• 2:34
  you
• 2:35
  just
• 2:35
  summed
• 2:35
  up
• 2:35
  the
• 2:35
  hour
• 2:36
  right
• 2:36
  there,
• 2:36
  which
• 2:36
  is
• 2:37
  all
• 2:37
  very
• 2:37
  lunch
• 2:37
  now.
• 2:40
  I'm
• 2:40
  kind
• 2:40
  of
• 2:40
  hungry
• 2:41
  anyway.
• 2:41
  Listen.
• 2:44
  All
• 2:44
  right,
• 2:45
  let's
• 2:45
  order.
• 2:45
  If
• 2:45
  you
• 2:45
  don't
• 2:46
  have
• 2:46
  those
• 2:46
  people,
• 2:46
  though,
• 2:47
  it
• 2:47
  can
• 2:47
  be
• 2:48
  miserable.
• 2:49
  And.
• 2:50
  And
• 2:50
  you
• 2:50
  know
• 2:50
  something?
• 2:51
  It's
• 2:51
  one
• 2:51
  of
• 2:51
  those
• 2:51
  things
• 2:52
  that,
• 2:53
  that
• 2:53
  if
• 2:53
  it
• 2:54
  goes
• 2:54
  and
• 2:54
  works
• 2:55
  correctly,
• 2:57
  it
• 2:57
  works
• 2:57
  so
• 2:58
  beautifully.
• 2:58
  And
• 2:59
  when
• 2:59
  it's
• 2:59
  off
• 2:59
  the
• 2:59
  rails,
• 3:01
  it's
• 3:01
  off
• 3:01
  the
• 3:02
  rails.
• 3:02
  And
• 3:02
  this
• 3:02
  could
• 3:03
  be
• 3:03
  the
• 3:03
  part
• 3:03
  of
• 3:04
  the
• 3:05
  homeowner,
• 3:05
  it
• 3:06
  could
• 3:06
  be
• 3:06
  the
• 3:06
  part
• 3:06
  of
• 3:06
  the
• 3:07
  designer.
• 3:08
  It
• 3:08
  could
• 3:09
  be
• 3:09
  a
• 3:09
  part
• 3:09
  of
• 3:09
  the
• 3:09
  builder,
• 3:10
  remodeler,
• 3:11
  contractor,
• 3:13
  or
• 3:13
  it
• 3:14
  could
• 3:14
  be
• 3:14
  all
• 3:14
  three
• 3:14
  at
• 3:15
  the
• 3:15
  same
• 3:15
  time.
• 3:16
  A
• 3:17
  trifecta
• 3:17
  of
• 3:18
  disappointment,
• 3:19
  of
• 3:19
  chaos.
• 3:22
  Boom,
• 3:23
  chaos
• 3:23
  and
• 3:23
  discipline.
• 3:25
  Yeah.
• 3:27
  But
• 3:27
  it
• 3:28
  can
• 3:28
  be,
• 3:28
  you
• 3:28
  know,
• 3:28
  and
• 3:29
  I've
• 3:29
  seen
• 3:29
  it
• 3:29
  from
• 3:30
  all
• 3:30
  sides.
• 3:30
  As
• 3:31
  a
• 3:31
  designer
• 3:31
  myself,
• 3:33
  if
• 3:33
  I
• 3:34
  got
• 3:34
  going
• 3:34
  on
• 3:34
  a
• 3:34
  project
• 3:35
  and
• 3:35
  went,
• 3:35
  oh,
• 3:35
  my
• 3:36
  gosh,
• 3:36
  this
• 3:36
  isn't
• 3:37
  going
• 3:37
  to
• 3:37
  be
• 3:37
  a
• 3:37
  good
• 3:37
  fit,
• 3:39
  I
• 3:39
  kind
• 3:39
  of
• 3:39
  had
• 3:39
  a
• 3:40
  rule
• 3:40
  by
• 3:40
  meeting
• 3:41
  two,
• 3:41
  if
• 3:42
  at
• 3:42
  the
• 3:42
  end
• 3:42
  of
• 3:42
  it,
• 3:43
  if
• 3:43
  I
• 3:44
  wasn't
• 3:44
  feeling
• 3:45
  like
• 3:45
  this
• 3:45
  was
• 3:46
  going
• 3:46
  to
• 3:46
  be
• 3:46
  awesome.
• 3:47
  I'd
• 3:48
  put
• 3:48
  a
• 3:48
  stop
• 3:48
  to
• 3:48
  it
• 3:49
  and
• 3:49
  just
• 3:49
  go,
• 3:49
  you
• 3:49
  know,
• 3:51
  I
• 3:51
  think
• 3:51
  I'm
• 3:52
  not
• 3:52
  the
• 3:52
  designer
• 3:52
  for
• 3:53
  your
• 3:53
  project,
• 3:53
  but
• 3:53
  here's
• 3:54
  a
• 3:54
  couple
• 3:54
  more
• 3:54
  you
• 3:54
  might
• 3:55
  want
• 3:55
  to
• 3:55
  talk
• 3:55
  to.
• 3:57
  And
• 3:57
  I'd
• 3:57
  give
• 3:57
  them
• 3:57
  to
• 3:58
  my
• 3:58
  competition
• 3:59
  because
• 3:59
  maybe
• 3:59
  they'd
• 4:00
  do
• 4:00
  better.
• 4:00
  Because
• 4:02
  I
• 4:02
  knew
• 4:03
  after
• 4:03
  years,
• 4:04
  if
• 4:04
  I
• 4:05
  hadn't
• 4:05
  let
• 4:05
  go
• 4:06
  a
• 4:07
  client
• 4:07
  or
• 4:07
  two
• 4:07
  in
• 4:08
  the
• 4:08
  last
• 4:08
  year,
• 4:09
  I
• 4:09
  might
• 4:09
  not
• 4:09
  have
• 4:10
  been
• 4:10
  picky
• 4:10
  enough
• 4:10
  and
• 4:11
  caused
• 4:11
  my
• 4:11
  own
• 4:12
  pain.
• 4:13
  I
• 4:13
  think
• 4:13
  it's
• 4:13
  really
• 4:14
  true
• 4:14
  that
• 4:16
  if
• 4:16
  it's
• 4:16
  not
• 4:16
  a
• 4:17
  good
• 4:17
  fit
• 4:19
  personality
• 4:20
  wise,
• 4:20
  it
• 4:21
  won't
• 4:21
  be
• 4:21
  a
• 4:21
  good
• 4:21
  fit
• 4:22
  project
• 4:22
  wise.
• 4:23
  And
• 4:24
  it's.
• 4:25
  Some
• 4:26
  people
• 4:26
  have
• 4:26
  a
• 4:26
  tendency
• 4:27
  to
• 4:27
  try
• 4:27
  to
• 4:27
  be
• 4:27
  pleasers,
• 4:29
  and
• 4:29
  if
• 4:29
  you're
• 4:30
  a
• 4:30
  pleaser,
• 4:30
  but
• 4:31
  the
• 4:31
  personality
• 4:31
  fit
• 4:32
  is
• 4:32
  not
• 4:32
  right.
• 4:32
  It
• 4:33
  just
• 4:33
  gets
• 4:33
  worse
• 4:33
  and
• 4:34
  harder
• 4:34
  and
• 4:34
  it's
• 4:34
  more
• 4:35
  and
• 4:35
  more
• 4:35
  of
• 4:35
  a
• 4:35
  drain
• 4:36
  energetically.
• 4:37
  And
• 4:37
  it
• 4:38
  also
• 4:38
  really
• 4:38
  shuts
• 4:39
  down
• 4:39
  your
• 4:39
  ability
• 4:39
  to
• 4:40
  be
• 4:40
  creative,
• 4:40
  I
• 4:41
  find.
• 4:41
  Yeah,
• 4:42
  because
• 4:42
  you
• 4:42
  just
• 4:43
  feel
• 4:43
  like
• 4:43
  you're
• 4:43
  in
• 4:43
  this
• 4:44
  lock
• 4:45
  space
• 4:46
  with
• 4:46
  this
• 4:46
  person
• 4:46
  and
• 4:47
  you
• 4:47
  want
• 4:48
  to
• 4:48
  give
• 4:48
  them
• 4:48
  all
• 4:48
  the
• 4:49
  right
• 4:49
  things,
• 4:49
  all
• 4:49
  the
• 4:50
  good
• 4:50
  things.
• 4:50
  But
• 4:50
  for
• 4:51
  some
• 4:51
  reason
• 4:51
  or
• 4:51
  another,
• 4:52
  it's
• 4:52
  just
• 4:52
  not
• 4:52
  working.
• 4:53
  I've
• 4:53
  had
• 4:53
  a
• 4:54
  lot
• 4:54
  of
• 4:54
  very
• 4:54
  interesting
• 4:56
  client
• 4:57
  interactions
• 4:58
  and
• 4:58
  so
• 4:59
  many
• 4:59
  fun
• 4:59
  stories.
• 5:00
  In
• 5:00
  fact,
• 5:00
  Stephanie
• 5:01
  Fsen,
• 5:01
  one
• 5:01
  of
• 5:01
  my
• 5:01
  senior
• 5:02
  designers,
• 5:02
  is
• 5:02
  like,
• 5:03
  wendy,
• 5:03
  we've
• 5:04
  got
• 5:04
  to
• 5:04
  write
• 5:04
  a
• 5:04
  book.
• 5:04
  And
• 5:05
  I
• 5:05
  said,
• 5:05
  I
• 5:05
  can't.
• 5:05
  I
• 5:05
  can't
• 5:06
  do
• 5:06
  that
• 5:06
  until
• 5:06
  I
• 5:06
  retire
• 5:07
  because
• 5:07
  I'll
• 5:08
  never
• 5:08
  work
• 5:08
  again.
• 5:09
  Exactly,
• 5:10
  Exactly.
• 5:11
  I'm
• 5:11
  almost
• 5:11
  ready
• 5:11
  to
• 5:12
  write,
• 5:12
  mind.
• 5:12
  You
• 5:13
  know,
• 5:13
  I'm
• 5:13
  gonna
• 5:13
  call
• 5:14
  it
• 5:14
  the
• 5:14
  Designer
• 5:14
  Chronicles.
• 5:15
  You
• 5:15
  know
• 5:15
  what
• 5:15
  I
• 5:15
  mean?
• 5:16
  Oh,
• 5:16
  it's
• 5:16
  interest,
• 5:17
  I
• 5:17
  think.
• 5:17
  And
• 5:18
  for
• 5:18
  John,
• 5:18
  I'm
• 5:19
  sure
• 5:19
  working
• 5:19
  with
• 5:20
  clients
• 5:20
  and
• 5:21
  with
• 5:21
  designers,
• 5:21
  he's.
• 5:22
  I'm
• 5:22
  sure
• 5:23
  he's
• 5:23
  experienced
• 5:23
  that
• 5:23
  space
• 5:24
  where
• 5:24
  he's
• 5:24
  go
• 5:24
  between
• 5:26
  a
• 5:26
  lot
• 5:26
  of
• 5:26
  times,
• 5:26
  and
• 5:27
  that's
• 5:27
  a
• 5:27
  very
• 5:28
  tough
• 5:28
  place
• 5:28
  to
• 5:28
  be
• 5:29
  as
• 5:29
  well.
• 5:30
  So
• 5:31
  it's
• 5:31
  a.
• 5:33
  We
• 5:33
  always
• 5:33
  talk
• 5:34
  about
• 5:34
  the
• 5:34
  lessons
• 5:34
  hard
• 5:35
  learned,
• 5:35
  right.
• 5:36
  And
• 5:36
  especially
• 5:37
  when
• 5:37
  you're
• 5:37
  starting
• 5:37
  out,
• 5:38
  you're
• 5:38
  just
• 5:38
  taking
• 5:38
  work
• 5:38
  because
• 5:39
  you
• 5:39
  need
• 5:39
  work,
• 5:39
  but
• 5:39
  you
• 5:40
  definitely
• 5:40
  learn
• 5:40
  quickly
• 5:42
  that.
• 5:42
  Oh,
• 5:42
  and
• 5:42
  Eric
• 5:43
  can
• 5:43
  attest,
• 5:43
  right?
• 5:44
  I
• 5:44
  had
• 5:44
  a
• 5:44
  sales
• 5:44
  guy.
• 5:45
  I
• 5:45
  had
• 5:46
  a
• 5:46
  sales
• 5:46
  guy.
• 5:47
  He'd
• 5:47
  go
• 5:47
  out
• 5:48
  in
• 5:48
  his
• 5:48
  tie
• 5:49
  and
• 5:49
  his
• 5:50
  fancy
• 5:50
  shirt
• 5:50
  and
• 5:51
  all
• 5:51
  in
• 5:51
  his
• 5:52
  Mercedes
• 5:52
  and,
• 5:52
  you
• 5:53
  know,
• 5:53
  try
• 5:53
  to
• 5:53
  sell
• 5:53
  a
• 5:54
  kitchen.
• 5:54
  Now,
• 5:54
  this
• 5:55
  was
• 5:55
  not.
• 5:55
  No,
• 5:55
  this
• 5:55
  was
• 5:56
  not.
• 5:56
  He
• 5:56
  was
• 5:56
  not
• 5:56
  rolling
• 5:56
  up
• 5:57
  in
• 5:57
  the
• 5:57
  G
• 5:57
  wagon.
• 5:58
  He
• 5:58
  was
• 5:58
  rolling
• 5:59
  up
• 5:59
  in
• 5:59
  the
• 5:59
  1984
• 6:01
  S
• 6:01
  class
• 6:01
  that
• 6:02
  looked
• 6:02
  like
• 6:02
  he
• 6:02
  was
• 6:02
  a
• 6:03
  Middle
• 6:03
  Eastern
• 6:04
  chic
• 6:05
  pulling
• 6:05
  up.
• 6:06
  He
• 6:06
  was
• 6:06
  very
• 6:07
  proud
• 6:07
  of
• 6:07
  his
• 6:07
  Mercedes,
• 6:08
  neither
• 6:09
  here
• 6:09
  nor
• 6:09
  there.
• 6:09
  The
• 6:10
  fact
• 6:10
  of
• 6:10
  the
• 6:10
  matter
• 6:10
  is
• 6:11
  he
• 6:11
  couldn't.
• 6:12
  He
• 6:12
  sold
• 6:12
  10%
• 6:13
  of
• 6:13
  what
• 6:13
  I
• 6:13
  would
• 6:14
  sell.
• 6:14
  I
• 6:14
  would
• 6:14
  close
• 6:15
  nine
• 6:15
  out
• 6:15
  of
• 6:15
  10,
• 6:15
  he'd
• 6:16
  close
• 6:16
  one
• 6:16
  out
• 6:16
  of
• 6:16
  10.
• 6:17
  And
• 6:17
  I
• 6:17
  would
• 6:17
  walk
• 6:18
  in
• 6:18
  with
• 6:18
  ripped
• 6:18
  jeans
• 6:19
  and
• 6:19
  long
• 6:19
  hair
• 6:20
  and
• 6:20
  tattoos
• 6:20
  and
• 6:21
  dirty
• 6:22
  and
• 6:22
  just
• 6:23
  be
• 6:23
  genuine
• 6:24
  and
• 6:24
  authentic.
• 6:26
  And
• 6:26
  I
• 6:26
  just
• 6:26
  figured,
• 6:27
  you
• 6:27
  know
• 6:27
  what,
• 6:27
  if
• 6:27
  you
• 6:28
  don't
• 6:28
  like
• 6:28
  me
• 6:28
  because
• 6:28
  I
• 6:28
  got
• 6:29
  earrings
• 6:29
  or
• 6:29
  tattoos
• 6:30
  or
• 6:30
  whatever,
• 6:31
  I
• 6:31
  probably
• 6:32
  don't
• 6:32
  want
• 6:32
  to
• 6:32
  work
• 6:32
  with
• 6:33
  you.
• 6:34
  So
• 6:34
  what
• 6:34
  I
• 6:35
  found,
• 6:35
  the
• 6:35
  best
• 6:36
  answer
• 6:36
  is
• 6:36
  just
• 6:37
  be
• 6:37
  you.
• 6:38
  Don't
• 6:38
  sell,
• 6:40
  don't
• 6:40
  sell.
• 6:41
  Don't
• 6:41
  pretend,
• 6:42
  don't
• 6:42
  please.
• 6:42
  Like
• 6:43
  you're
• 6:43
  saying.
• 6:44
  And
• 6:45
  in
• 6:46
  almost
• 6:46
  30
• 6:47
  years
• 6:47
  of
• 6:47
  general
• 6:47
  contracting,
• 6:48
  I
• 6:48
  had
• 6:48
  one
• 6:49
  dissatisfied
• 6:50
  customer
• 6:52
  over
• 6:52
  a
• 6:52
  deck,
• 6:53
  and
• 6:53
  he
• 6:53
  was
• 6:54
  an
• 6:54
  attorney
• 6:55
  and
• 6:55
  then
• 6:55
  turned
• 6:56
  judge,
• 6:57
  and
• 6:57
  I
• 6:58
  won't
• 6:58
  mention
• 6:58
  the
• 6:59
  rest.
• 6:59
  And,
• 7:00
  like,
• 7:01
  that
• 7:01
  guy
• 7:02
  was
• 7:02
  never
• 7:02
  going
• 7:02
  to
• 7:02
  be
• 7:02
  happy
• 7:03
  if
• 7:03
  I
• 7:03
  painted
• 7:04
  him
• 7:04
  in
• 7:05
  gold
• 7:05
  plate.
• 7:05
  Just
• 7:06
  there
• 7:06
  was
• 7:06
  going
• 7:06
  to
• 7:06
  be
• 7:06
  something
• 7:07
  wrong
• 7:07
  no
• 7:07
  matter
• 7:07
  what,
• 7:08
  because
• 7:08
  he
• 7:08
  just
• 7:08
  wanted
• 7:09
  a
• 7:09
  weasel.
• 7:09
  But
• 7:10
  legitimately,
• 7:10
  like,
• 7:11
  I
• 7:11
  just
• 7:11
  was
• 7:11
  myself.
• 7:12
  And
• 7:12
  that's
• 7:12
  the
• 7:13
  best
• 7:13
  answer.
• 7:15
  It
• 7:15
  solves
• 7:15
  a
• 7:16
  myriad
• 7:16
  of
• 7:16
  problems,
• 7:17
  right?
• 7:17
  No,
• 7:18
  this
• 7:18
  is
• 7:18
  how
• 7:18
  we
• 7:18
  work
• 7:18
  together.
• 7:19
  If
• 7:19
  you
• 7:19
  don't
• 7:19
  like
• 7:19
  that,
• 7:19
  we
• 7:19
  don't
• 7:20
  work
• 7:20
  together.
• 7:20
  That's
• 7:20
  all.
• 7:21
  Because
• 7:22
  nobody
• 7:22
  needs
• 7:22
  the
• 7:22
  stress.
• 7:23
  Life's
• 7:23
  too
• 7:23
  short.
• 7:24
  No
• 7:24
  amount
• 7:24
  of
• 7:25
  money's
• 7:25
  worth
• 7:25
  that
• 7:25
  kind
• 7:25
  of.
• 7:26
  Because
• 7:26
  then
• 7:26
  you
• 7:26
  take
• 7:27
  it
• 7:27
  home,
• 7:27
  then
• 7:27
  it
• 7:27
  goes
• 7:28
  everywhere,
• 7:28
  then
• 7:28
  you're
• 7:28
  fritta.
• 7:29
  And
• 7:29
  then
• 7:29
  there's
• 7:30
  the
• 7:30
  other
• 7:30
  side
• 7:30
  of
• 7:30
  the
• 7:30
  coin,
• 7:31
  right,
• 7:32
  guys?
• 7:32
  That
• 7:32
  is.
• 7:33
  The
• 7:33
  project's
• 7:34
  done,
• 7:34
  and
• 7:34
  you
• 7:34
  almost
• 7:35
  got
• 7:35
  a
• 7:35
  tear
• 7:35
  in
• 7:35
  your
• 7:35
  eye
• 7:35
  because
• 7:36
  you're
• 7:36
  not
• 7:36
  going
• 7:36
  to
• 7:36
  be
• 7:36
  part
• 7:36
  of
• 7:36
  their
• 7:37
  life
• 7:37
  every
• 7:37
  day.
• 7:38
  You
• 7:38
  know,
• 7:38
  it's.
• 7:38
  This
• 7:39
  is
• 7:39
  awesome,
• 7:39
  but,
• 7:40
  oh,
• 7:40
  man,
• 7:40
  I
• 7:41
  want
• 7:41
  to
• 7:41
  do
• 7:41
  another
• 7:41
  one
• 7:41
  with
• 7:41
  them
• 7:42
  because
• 7:42
  they
• 7:42
  were
• 7:42
  just
• 7:43
  so
• 7:43
  amazing
• 7:43
  and
• 7:44
  easy
• 7:44
  to
• 7:44
  work
• 7:44
  with.
• 7:45
  Yeah,
• 7:45
  they're
• 7:45
  coming
• 7:45
  to
• 7:46
  your
• 7:46
  next
• 7:46
  Christmas
• 7:46
  party.
• 7:47
  And,
• 7:48
  yeah.
• 7:48
  And
• 7:49
  honestly,
• 7:49
  those
• 7:49
  were
• 7:50
  the
• 7:50
  rewards
• 7:50
  of
• 7:50
  being
• 7:51
  a
• 7:51
  contractor.
• 7:51
  Making
• 7:52
  good
• 7:52
  money
• 7:52
  was
• 7:52
  cool
• 7:53
  and
• 7:53
  allowed
• 7:53
  me
• 7:53
  to
• 7:53
  do
• 7:54
  a
• 7:54
  lot
• 7:54
  of
• 7:54
  great
• 7:54
  things
• 7:54
  in
• 7:54
  life,
• 7:55
  but
• 7:55
  watching
• 7:56
  somebody
• 7:56
  dance
• 7:56
  in
• 7:56
  their
• 7:57
  new
• 7:57
  kitchen
• 7:57
  or
• 7:58
  cry,
• 7:58
  it
• 7:58
  was
• 7:59
  like,
• 8:00
  dude,
• 8:00
  that's
• 8:00
  the
• 8:00
  reward.
• 8:01
  And
• 8:01
  if
• 8:01
  you're
• 8:02
  making
• 8:02
  that
• 8:02
  happen,
• 8:03
  then
• 8:03
  there's
• 8:03
  only
• 8:04
  one
• 8:04
  way
• 8:04
  to
• 8:04
  make
• 8:04
  that
• 8:04
  happen,
• 8:05
  and
• 8:05
  that's
• 8:05
  be
• 8:05
  authentic,
• 8:06
  right?
• 8:06
  And
• 8:07
  I
• 8:08
  don't
• 8:08
  know,
• 8:08
  that
• 8:08
  was
• 8:08
  just
• 8:08
  always.
• 8:09
  So
• 8:09
  let's
• 8:09
  talk
• 8:09
  about
• 8:10
  the
• 8:10
  process
• 8:10
  here.
• 8:11
  And
• 8:11
  this
• 8:11
  is
• 8:11
  going
• 8:11
  to
• 8:12
  be
• 8:12
  who
• 8:13
  comes
• 8:13
  first,
• 8:13
  the
• 8:13
  chicken
• 8:14
  or
• 8:14
  the
• 8:14
  egg,
• 8:15
  Right?
• 8:16
  Do
• 8:16
  you
• 8:16
  hire
• 8:17
  the
• 8:17
  designer
• 8:17
  first?
• 8:17
  Did
• 8:18
  you
• 8:18
  hire
• 8:18
  the
• 8:18
  contractor
• 8:19
  first?
• 8:20
  Or
• 8:20
  is
• 8:20
  it
• 8:20
  the
• 8:20
  same
• 8:21
  time
• 8:21
  to
• 8:21
  see
• 8:21
  if
• 8:21
  they
• 8:22
  work
• 8:22
  together?
• 8:22
  What's
• 8:23
  your
• 8:23
  guys's
• 8:23
  take?
• 8:24
  I
• 8:25
  love
• 8:25
  to
• 8:25
  see
• 8:25
  them
• 8:26
  hired
• 8:26
  together
• 8:28
  because
• 8:28
  then
• 8:28
  you
• 8:29
  can
• 8:29
  just
• 8:29
  duke
• 8:30
  it
• 8:30
  out
• 8:30
  and
• 8:30
  get
• 8:30
  it
• 8:30
  over
• 8:30
  with.
• 8:31
  Or
• 8:31
  you
• 8:32
  come
• 8:32
  as
• 8:32
  a
• 8:32
  package,
• 8:34
  right?
• 8:34
  Or
• 8:34
  you
• 8:34
  come
• 8:34
  as
• 8:35
  a
• 8:35
  package.
• 8:35
  It's
• 8:35
  yeah,
• 8:36
  well,
• 8:36
  I've
• 8:36
  got
• 8:36
  your
• 8:37
  contractor
• 8:37
  or
• 8:38
  I've
• 8:38
  got
• 8:38
  the
• 8:39
  designer
• 8:39
  that
• 8:39
  will
• 8:39
  come
• 8:40
  in
• 8:40
  here.
• 8:40
  Right.
• 8:40
  So
• 8:41
  whoever
• 8:41
  gets
• 8:41
  the
• 8:41
  first
• 8:41
  call,
• 8:42
  just
• 8:42
  how
• 8:42
  many.
• 8:43
  I'd
• 8:43
  always
• 8:43
  bring
• 8:43
  you
• 8:43
  in
• 8:44
  on
• 8:44
  the
• 8:44
  job
• 8:44
  because
• 8:44
  I
• 8:44
  knew
• 8:45
  we'd
• 8:45
  do
• 8:45
  it
• 8:45
  effectively
• 8:46
  and
• 8:46
  there
• 8:46
  wouldn't
• 8:46
  be
• 8:47
  any.
• 8:47
  No,
• 8:48
  we
• 8:48
  really
• 8:48
  need
• 8:48
  this
• 8:49
  to
• 8:49
  be
• 8:49
  that
• 8:51
  and
• 8:51
  vice
• 8:51
  versa.
• 8:52
  And
• 8:53
  I
• 8:53
  would
• 8:53
  do
• 8:53
  the
• 8:53
  same
• 8:53
  thing
• 8:54
  as
• 8:54
  a
• 8:54
  designer.
• 8:54
  I
• 8:55
  would.
• 8:55
  Oh,
• 8:56
  great,
• 8:56
  you're
• 8:56
  hiring
• 8:57
  me
• 8:57
  first.
• 8:57
  Great,
• 8:57
  Cool.
• 8:58
  Let's
• 8:58
  bring
• 8:58
  my
• 8:58
  contractor
• 8:59
  that
• 8:59
  I
• 8:59
  think
• 8:59
  would
• 8:59
  be
• 9:00
  a
• 9:00
  great
• 9:00
  fit
• 9:00
  because
• 9:00
  I'm
• 9:01
  already
• 9:01
  know
• 9:01
  the
• 9:01
  people
• 9:01
  a
• 9:02
  little
• 9:02
  bit.
• 9:02
  I've
• 9:02
  had
• 9:02
  at
• 9:02
  least
• 9:02
  one
• 9:03
  meeting
• 9:03
  and
• 9:04
  I'm
• 9:04
  like,
• 9:04
  oh,
• 9:04
  they're
• 9:05
  a
• 9:05
  Johnny
• 9:06
  person.
• 9:06
  They're
• 9:06
  going
• 9:06
  to
• 9:06
  get
• 9:07
  along
• 9:07
  great.
• 9:08
  What's
• 9:08
  your
• 9:08
  take,
• 9:08
  Wendy?
• 9:10
  I
• 9:10
  think
• 9:11
  whoever
• 9:12
  gets
• 9:12
  there
• 9:12
  first,
• 9:13
  as
• 9:13
  long
• 9:13
  as
• 9:13
  they
• 9:14
  know
• 9:14
  that
• 9:14
  they
• 9:14
  need
• 9:15
  a
• 9:15
  really
• 9:16
  great
• 9:16
  team
• 9:16
  around
• 9:16
  them
• 9:17
  and
• 9:17
  they
• 9:17
  introduce
• 9:18
  them
• 9:18
  early
• 9:18
  is
• 9:19
  a
• 9:19
  great
• 9:19
  idea.
• 9:20
  If
• 9:20
  we're
• 9:20
  doing
• 9:20
  a
• 9:20
  new
• 9:21
  build.
• 9:22
  If
• 9:22
  a
• 9:22
  client
• 9:22
  calls
• 9:23
  me
• 9:23
  for
• 9:23
  a
• 9:23
  new
• 9:23
  build
• 9:23
  and
• 9:24
  says,
• 9:24
  well,
• 9:25
  who's
• 9:25
  a
• 9:25
  good
• 9:25
  architect
• 9:26
  that
• 9:26
  I
• 9:26
  should
• 9:26
  use?
• 9:27
  I
• 9:27
  have
• 9:27
  a
• 9:27
  couple
• 9:28
  that
• 9:28
  I
• 9:28
  recommend
• 9:28
  and
• 9:29
  then
• 9:29
  I
• 9:29
  have
• 9:29
  a
• 9:30
  couple
• 9:30
  of
• 9:30
  contractors
• 9:30
  that
• 9:31
  I
• 9:31
  really
• 9:31
  trust
• 9:32
  and
• 9:32
  respect
• 9:32
  and
• 9:33
  I
• 9:33
  mention
• 9:33
  them
• 9:34
  and
• 9:35
  I'll
• 9:35
  tell,
• 9:35
  sorry,
• 9:37
  I'll
• 9:37
  tell
• 9:37
  the
• 9:38
  homeowners,
• 9:40
  we
• 9:40
  all
• 9:40
  need
• 9:41
  to
• 9:41
  be
• 9:41
  in
• 9:41
  the
• 9:41
  room
• 9:42
  because
• 9:43
  all
• 9:43
  of
• 9:43
  us
• 9:43
  come
• 9:43
  at
• 9:44
  this
• 9:44
  from
• 9:44
  a
• 9:44
  different
• 9:44
  perspective.
• 9:45
  I
• 9:46
  respect
• 9:47
  each
• 9:47
  of
• 9:47
  them.
• 9:48
  Everyone's
• 9:49
  going
• 9:49
  to
• 9:49
  catch
• 9:49
  something
• 9:50
  that
• 9:50
  the
• 9:50
  other
• 9:50
  guy
• 9:50
  wouldn't
• 9:51
  catch.
• 9:52
  And
• 9:52
  in
• 9:52
  the
• 9:52
  end,
• 9:53
  that
• 9:53
  means
• 9:54
  very
• 9:54
  few
• 9:54
  change
• 9:55
  orders.
• 9:56
  A
• 9:56
  really
• 9:57
  beautiful,
• 9:57
  well
• 9:58
  executed
• 9:58
  project
• 9:58
  that's
• 9:59
  on
• 9:59
  time
• 9:59
  and
• 9:59
  on
• 10:00
  budget
• 10:00
  because
• 10:01
  we
• 10:01
  can
• 10:01
  problem
• 10:02
  solve
• 10:02
  as
• 10:02
  we
• 10:02
  build
• 10:03
  it
• 10:03
  out
• 10:04
  on
• 10:04
  paper
• 10:05
  so
• 10:05
  that
• 10:05
  when
• 10:05
  we
• 10:05
  build
• 10:05
  it
• 10:06
  out
• 10:06
  for
• 10:06
  real,
• 10:07
  of
• 10:07
  course
• 10:08
  you'll
• 10:08
  have
• 10:08
  things
• 10:08
  come
• 10:08
  up.
• 10:09
  But
• 10:10
  you
• 10:10
  all
• 10:10
  get
• 10:10
  along
• 10:11
  so
• 10:11
  well
• 10:11
  by
• 10:12
  then
• 10:12
  because
• 10:12
  you've
• 10:12
  been
• 10:12
  working
• 10:12
  together
• 10:13
  for
• 10:14
  a
• 10:14
  while
• 10:14
  developing
• 10:15
  the
• 10:15
  plan
• 10:15
  that
• 10:16
  it's
• 10:16
  easy
• 10:16
  to
• 10:16
  overcome
• 10:17
  those
• 10:17
  kinds
• 10:18
  of
• 10:18
  challenges.
• 10:18
  It's
• 10:19
  when
• 10:19
  there's
• 10:19
  these
• 10:20
  weird
• 10:21
  walls
• 10:22
  that
• 10:22
  are
• 10:22
  kind
• 10:22
  of
• 10:23
  put
• 10:23
  up
• 10:23
  between
• 10:24
  the
• 10:24
  builder
• 10:24
  or
• 10:25
  the
• 10:25
  architect
• 10:25
  or
• 10:25
  the
• 10:26
  designer
• 10:26
  or.
• 10:27
  To
• 10:27
  find
• 10:28
  out
• 10:28
  more
• 10:28
  about
• 10:28
  the
• 10:28
  around
• 10:29
  the
• 10:29
  House
• 10:29
  show,
• 10:30
  make
• 10:30
  sure
• 10:30
  you
• 10:30
  head
• 10:31
  to
• 10:31
  our
• 10:31
  website
• 10:32
  aroundthehouse
• 10:33
  online.com
• 10:34
  around
• 10:35
  the
• 10:35
  house.
• 10:35
  We'll
• 10:36
  be
• 10:36
  back
• 10:36
  with
• 10:36
  more
• 10:36
  from
• 10:37
  Wendy
• 10:37
  Glaster
• 10:38
  right
• 10:38
  after
• 10:38
  these
• 10:39
  important
• 10:39
  mess.
• 12:31
  The
• 12:31
  kids
• 12:32
  these
• 12:32
  days
• 12:32
  will
• 12:33
  never
• 12:33
  understand
• 12:37
  what
• 12:37
  it's
• 12:37
  like
• 12:38
  to
• 12:38
  play
• 12:38
  an
• 12:39
  instrument,
• 12:40
  to
• 12:40
  be
• 12:41
  in
• 12:41
  a
• 12:41
  band.
• 12:42
  What's
• 12:43
  up?
• 12:43
  This
• 12:43
  is
• 12:43
  sticksydenia
• 12:44
  and
• 12:45
  Satchel
• 12:45
  from
• 12:46
  Steel
• 12:46
  Panther
• 12:47
  and
• 12:47
  you
• 12:47
  are
• 12:48
  listening
• 12:48
  to
• 12:49
  around
• 12:49
  the
• 12:49
  House
• 12:50
  with
• 12:50
  Eric
• 12:50
  G.
• 12:51
  Yeah,
• 12:52
  we.
• 12:52
  Love
• 12:53
  Eric
• 12:53
  G.
• 12:54
  And
• 12:54
  you
• 12:54
  should
• 12:54
  too.
• 12:57
  1987.
• 12:59
  Welcome
• 12:59
  back
• 12:59
  to
• 12:59
  the
• 13:00
  around
• 13:00
  the
• 13:00
  House
• 13:00
  show.
• 13:01
  Eric
• 13:01
  G.
• 13:02
  And
• 13:02
  John
• 13:02
  Dudley
• 13:03
  are
• 13:03
  chatting
• 13:03
  with
• 13:03
  Wendy
• 13:04
  Glaster
• 13:04
  from
• 13:05
  Wendy
• 13:05
  Glaster
• 13:05
  Interiors
• 13:06
  about
• 13:07
  the
• 13:07
  best
• 13:07
  way
• 13:07
  to
• 13:07
  navigate
• 13:08
  the
• 13:08
  design
• 13:08
  process
• 13:09
  on
• 13:09
  your
• 13:09
  next
• 13:10
  project
• 13:10
  or
• 13:10
  house
• 13:11
  build.
• 13:11
  Let's
• 13:12
  get
• 13:12
  back
• 13:12
  to
• 13:12
  the
• 13:12
  conversation.
• 13:13
  It's
• 13:14
  easy
• 13:14
  to
• 13:14
  overcome
• 13:15
  those
• 13:15
  kinds
• 13:15
  of
• 13:15
  challenges.
• 13:16
  It's
• 13:16
  when
• 13:17
  there's
• 13:17
  these
• 13:18
  weird
• 13:19
  walls
• 13:20
  that
• 13:20
  are
• 13:20
  kind
• 13:20
  of
• 13:20
  put
• 13:20
  up
• 13:21
  between
• 13:22
  the
• 13:22
  builder
• 13:22
  or
• 13:22
  the
• 13:23
  architect
• 13:23
  or
• 13:23
  the
• 13:23
  designer
• 13:24
  or.
• 13:25
  And
• 13:25
  I
• 13:25
  just.
• 13:25
  I
• 13:26
  think
• 13:26
  Johnny's
• 13:26
  right.
• 13:27
  You
• 13:27
  really
• 13:27
  do
• 13:27
  have
• 13:27
  to
• 13:28
  be
• 13:28
  yourself
• 13:29
  because
• 13:30
  it's
• 13:31
  a.
• 13:31
  It's
• 13:31
  so
• 13:32
  high
• 13:32
  touch
• 13:33
  building
• 13:34
  a
• 13:35
  home
• 13:35
  or
• 13:35
  renovating
• 13:36
  a
• 13:36
  home.
• 13:37
  And
• 13:38
  there's
• 13:38
  so
• 13:38
  much
• 13:38
  at
• 13:39
  stake,
• 13:39
  and
• 13:40
  it's
• 13:41
  not
• 13:41
  easy
• 13:41
  if
• 13:42
  the
• 13:42
  people
• 13:42
  are
• 13:42
  living
• 13:42
  there
• 13:43
  in
• 13:43
  the
• 13:43
  middle
• 13:43
  of
• 13:43
  a
• 13:43
  renovation.
• 13:44
  It's
• 13:44
  extremely
• 13:45
  stressful.
• 13:46
  It's
• 13:46
  just.
• 13:47
  It's
• 13:47
  hard
• 13:47
  to
• 13:47
  live
• 13:47
  in
• 13:47
  a
• 13:48
  mess.
• 13:48
  And
• 13:48
  if
• 13:49
  you
• 13:49
  have
• 13:50
  those
• 13:51
  relationships
• 13:52
  that
• 13:52
  are
• 13:52
  really
• 13:52
  solid
• 13:53
  before
• 13:53
  you
• 13:53
  begin
• 13:54
  demo,
• 13:55
  it
• 13:55
  will
• 13:55
  be
• 13:55
  a
• 13:56
  much
• 13:56
  better
• 13:56
  job.
• 13:57
  And
• 13:57
  I
• 13:57
  just
• 13:57
  think
• 13:58
  it's
• 13:58
  important
• 13:58
  to
• 13:58
  have
• 13:59
  respect
• 13:59
  for
• 14:00
  each
• 14:00
  member
• 14:00
  of
• 14:01
  the
• 14:01
  team
• 14:01
  that
• 14:01
  way,
• 14:02
  really
• 14:02
  Key.
• 14:04
  It's
• 14:04
  so
• 14:05
  much
• 14:05
  more
• 14:05
  about
• 14:06
  being
• 14:06
  human,
• 14:08
  and
• 14:08
  that's
• 14:09
  a
• 14:09
  piece
• 14:09
  that
• 14:10
  so
• 14:10
  many
• 14:10
  people
• 14:11
  don't
• 14:11
  understand.
• 14:12
  Right.
• 14:12
  It's
• 14:12
  about
• 14:13
  pulling
• 14:13
  your
• 14:13
  ego
• 14:14
  out
• 14:14
  of
• 14:14
  it
• 14:15
  and.
• 14:16
  Right.
• 14:16
  It's
• 14:16
  just
• 14:16
  like
• 14:17
  being
• 14:17
  in
• 14:17
  a
• 14:17
  band.
• 14:17
  Eric.
• 14:18
  Right.
• 14:18
  What's
• 14:19
  a
• 14:19
  good
• 14:19
  song?
• 14:19
  A
• 14:19
  good
• 14:20
  song
• 14:20
  is
• 14:20
  one
• 14:20
  where
• 14:21
  nobody's
• 14:22
  got
• 14:22
  a
• 14:22
  dog
• 14:22
  in
• 14:22
  the
• 14:22
  fight.
• 14:23
  It's.
• 14:23
  You
• 14:24
  write
• 14:24
  for
• 14:24
  the
• 14:24
  song.
• 14:25
  Not
• 14:25
  well.
• 14:26
  I
• 14:26
  want
• 14:26
  my
• 14:26
  bass
• 14:27
  part
• 14:27
  to
• 14:27
  show
• 14:27
  up
• 14:27
  really
• 14:28
  loud.
• 14:28
  And
• 14:28
  you
• 14:28
  have
• 14:29
  to
• 14:29
  come
• 14:29
  at
• 14:29
  it
• 14:29
  from
• 14:30
  that
• 14:30
  type
• 14:30
  of
• 14:30
  process.
• 14:31
  You
• 14:31
  have
• 14:31
  to
• 14:32
  know
• 14:32
  that
• 14:32
  the
• 14:32
  homeowner
• 14:33
  is
• 14:33
  going
• 14:33
  to
• 14:33
  freak
• 14:33
  out
• 14:33
  when
• 14:34
  you
• 14:34
  tear
• 14:34
  that
• 14:34
  wall
• 14:34
  out.
• 14:35
  There's
• 14:35
  going
• 14:35
  to
• 14:35
  be
• 14:36
  tension,
• 14:37
  and
• 14:37
  you
• 14:38
  have
• 14:38
  to
• 14:38
  be
• 14:38
  mature
• 14:39
  enough
• 14:39
  to
• 14:39
  handle
• 14:39
  that
• 14:40
  and
• 14:40
  be
• 14:40
  delicate
• 14:41
  with
• 14:41
  it
• 14:41
  because
• 14:41
  you're
• 14:41
  dealing
• 14:42
  with
• 14:42
  their
• 14:42
  baby,
• 14:42
  which
• 14:43
  is
• 14:43
  their
• 14:43
  home.
• 14:43
  There's
• 14:44
  so
• 14:44
  many.
• 14:45
  It's
• 14:46
  very
• 14:46
  much.
• 14:46
  It's
• 14:47
  as
• 14:47
  much
• 14:47
  a
• 14:47
  psychological
• 14:48
  process
• 14:49
  as
• 14:49
  it
• 14:49
  is
• 14:50
  a
• 14:50
  process
• 14:50
  of
• 14:51
  labor.
• 14:51
  Right.
• 14:52
  It
• 14:52
  just.
• 14:52
  Yeah,
• 14:53
  it's
• 14:53
  a
• 14:54
  human
• 14:54
  touch
• 14:54
  the
• 14:55
  most.
• 14:55
  I
• 14:56
  think
• 14:56
  the
• 14:56
  hardest
• 14:57
  part
• 14:57
  in
• 14:57
  the
• 14:57
  front
• 14:57
  end
• 14:59
  is
• 14:59
  the
• 14:59
  money
• 15:00
  part,
• 15:00
  and
• 15:00
  it
• 15:01
  has
• 15:01
  nothing
• 15:01
  to
• 15:01
  do
• 15:02
  with
• 15:02
  the
• 15:02
  homeowner
• 15:02
  to
• 15:02
  start.
• 15:03
  If
• 15:04
  you
• 15:04
  have
• 15:04
  an
• 15:04
  architect
• 15:05
  and
• 15:06
  you
• 15:06
  have
• 15:06
  a
• 15:06
  designer
• 15:07
  and
• 15:08
  you
• 15:08
  have
• 15:08
  a
• 15:08
  builder
• 15:09
  or
• 15:09
  a
• 15:09
  modeler,
• 15:10
  and
• 15:11
  each
• 15:11
  one
• 15:11
  of
• 15:12
  them
• 15:12
  wants
• 15:12
  to
• 15:12
  take
• 15:13
  a
• 15:13
  percentage
• 15:14
  of
• 15:14
  the
• 15:14
  materials.
• 15:16
  Oh,
• 15:17
  this
• 15:17
  starts
• 15:17
  to
• 15:18
  get
• 15:18
  crazy.
• 15:19
  Because
• 15:19
  if
• 15:19
  the
• 15:19
  architect
• 15:20
  is.
• 15:20
  Yeah,
• 15:21
  my
• 15:21
  fee
• 15:21
  is
• 15:21
  this
• 15:21
  and
• 15:22
  a
• 15:22
  percentage
• 15:22
  of
• 15:22
  the
• 15:23
  project,
• 15:23
  and
• 15:24
  the
• 15:24
  designer
• 15:25
  goes,
• 15:26
  all
• 15:26
  right,
• 15:27
  I'm
• 15:28
  doing
• 15:28
  this.
• 15:29
  And
• 15:30
  a
• 15:30
  percentage
• 15:30
  of
• 15:30
  my
• 15:31
  materials.
• 15:32
  And
• 15:33
  the
• 15:33
  builder
• 15:33
  goes,
• 15:33
  well,
• 15:34
  I
• 15:34
  got
• 15:34
  to
• 15:34
  make
• 15:34
  all
• 15:34
  this
• 15:35
  stuff
• 15:35
  show
• 15:35
  up.
• 15:36
  And
• 15:36
  it's
• 15:36
  coming
• 15:37
  through
• 15:37
  my
• 15:37
  books,
• 15:38
  so
• 15:38
  I
• 15:39
  Gotta
• 15:39
  do
• 15:39
  this.
• 15:40
  And
• 15:40
  a
• 15:40
  percentage
• 15:42
  that
• 15:42
  can
• 15:42
  compound
• 15:43
  really
• 15:44
  quickly
• 15:45
  if
• 15:45
  there
• 15:46
  aren't
• 15:46
  some
• 15:46
  honest
• 15:47
  conversations
• 15:47
  and
• 15:48
  if
• 15:48
  these
• 15:48
  people
• 15:48
  haven't
• 15:49
  worked
• 15:49
  together
• 15:49
  before.
• 15:50
  I
• 15:51
  just
• 15:51
  don't
• 15:51
  do
• 15:51
  that.
• 15:52
  I
• 15:53
  don't
• 15:53
  either.
• 15:53
  I
• 15:53
  don't
• 15:53
  either.
• 15:54
  I
• 15:54
  don't
• 15:54
  work
• 15:54
  with
• 15:54
  architects
• 15:55
  that
• 15:55
  do
• 15:55
  that
• 15:56
  because
• 15:56
  that
• 15:56
  means
• 15:57
  things
• 15:57
  will
• 15:58
  be
• 15:58
  specified
• 15:58
  that
• 15:59
  are
• 15:59
  impractical
• 16:00
  just
• 16:00
  because,
• 16:01
  as
• 16:01
  I
• 16:01
  see
• 16:01
  it
• 16:02
  in
• 16:02
  particular
• 16:02
  with
• 16:03
  windows.
• 16:03
  And
• 16:03
  I
• 16:04
  may
• 16:04
  notice
• 16:04
  it
• 16:04
  more
• 16:05
  with
• 16:05
  windows
• 16:06
  and
• 16:06
  doors
• 16:06
  because
• 16:07
  my
• 16:07
  husband
• 16:07
  is
• 16:08
  a
• 16:08
  commercial
• 16:08
  glass
• 16:08
  and
• 16:08
  storefront
• 16:09
  guy.
• 16:10
  So
• 16:10
  I
• 16:10
  can
• 16:10
  see.
• 16:11
  Oh,
• 16:11
  they
• 16:11
  want
• 16:12
  that
• 16:12
  window
• 16:12
  from
• 16:12
  Canada.
• 16:13
  Great.
• 16:14
  Oh,
• 16:14
  I
• 16:14
  love
• 16:15
  those
• 16:15
  Polish
• 16:15
  ones.
• 16:16
  That
• 16:16
  one
• 16:16
  from
• 16:16
  Poland
• 16:17
  is
• 16:17
  really
• 16:17
  cool
• 16:17
  because
• 16:17
  it's
• 16:18
  got
• 16:18
  eight
• 16:18
  panes
• 16:18
  of
• 16:18
  glass.
• 16:19
  Nice.
• 16:20
  I'm
• 16:21
  glad
• 16:21
  you
• 16:21
  said
• 16:21
  you
• 16:22
  never
• 16:22
  do
• 16:22
  that
• 16:22
  because
• 16:23
  I
• 16:23
  have
• 16:24
  never
• 16:24
  done
• 16:24
  that.
• 16:24
  I
• 16:25
  was
• 16:25
  like,
• 16:25
  what?
• 16:25
  I
• 16:26
  never.
• 16:26
  But
• 16:27
  it
• 16:27
  does
• 16:27
  happen.
• 16:27
  I
• 16:28
  hear
• 16:28
  it
• 16:28
  a
• 16:28
  lot
• 16:28
  and
• 16:29
  it
• 16:29
  causes
• 16:29
  a
• 16:29
  lot
• 16:29
  of.
• 16:30
  Certainly,
• 16:31
  yeah.
• 16:31
  I
• 16:31
  never
• 16:32
  had
• 16:32
  to
• 16:32
  go
• 16:32
  through
• 16:32
  it.
• 16:34
  So
• 16:34
  I
• 16:34
  don't
• 16:34
  buy
• 16:35
  the
• 16:35
  tile
• 16:35
  because
• 16:36
  I'm
• 16:36
  not
• 16:36
  putting
• 16:36
  it
• 16:36
  in
• 16:37
  and
• 16:37
  it's
• 16:37
  never
• 16:37
  going
• 16:37
  to
• 16:38
  be
• 16:38
  in
• 16:38
  my
• 16:38
  hands.
• 16:38
  I
• 16:39
  want
• 16:39
  the
• 16:39
  installer
• 16:40
  to
• 16:40
  buy
• 16:40
  the
• 16:40
  tile.
• 16:41
  You
• 16:41
  and
• 16:41
  I,
• 16:41
  by
• 16:41
  the
• 16:42
  first
• 16:42
  time,
• 16:42
  you
• 16:42
  and
• 16:42
  I
• 16:42
  went,
• 16:43
  oh,
• 16:43
  we
• 16:43
  are
• 16:43
  on
• 16:43
  the
• 16:43
  same
• 16:43
  page
• 16:44
  on
• 16:44
  this
• 16:44
  one.
• 16:44
  Because
• 16:45
  this
• 16:45
  is
• 16:45
  probably
• 16:46
  the
• 16:46
  biggest
• 16:46
  controversy
• 16:47
  in
• 16:48
  interior
• 16:48
  design
• 16:49
  out
• 16:49
  there,
• 16:49
  is
• 16:49
  this
• 16:50
  topic.
• 16:51
  Well,
• 16:51
  a
• 16:51
  lot
• 16:51
  of
• 16:51
  the
• 16:51
  business
• 16:52
  models
• 16:52
  for
• 16:52
  interior
• 16:53
  designers
• 16:53
  means
• 16:54
  that
• 16:54
  they
• 16:54
  buy
• 16:55
  and
• 16:55
  mark
• 16:55
  up
• 16:55
  product.
• 16:56
  I
• 16:56
  mean,
• 16:56
  they'll
• 16:56
  buy
• 16:57
  plumbing,
• 16:57
  they'll
• 16:57
  buy
• 16:58
  appliances,
• 16:58
  they'll
• 16:59
  buy
• 16:59
  the
• 17:00
  flooring,
• 17:00
  they'll
• 17:01
  buy.
• 17:01
  And
• 17:01
  it's
• 17:01
  just.
• 17:01
  You
• 17:02
  ultimately
• 17:02
  want
• 17:02
  to
• 17:02
  be
• 17:03
  responsible
• 17:03
  for
• 17:03
  all
• 17:03
  of
• 17:04
  that.
• 17:04
  Well,
• 17:04
  here's
• 17:05
  the
• 17:05
  problem
• 17:05
  is,
• 17:06
  from
• 17:06
  the
• 17:06
  contractor's
• 17:07
  point
• 17:07
  of
• 17:07
  view,
• 17:08
  if,
• 17:08
  let's
• 17:08
  say,
• 17:09
  Johnny
• 17:09
  installs
• 17:11
  a
• 17:12
  Kohler
• 17:12
  bathtub
• 17:13
  and
• 17:13
  it's
• 17:13
  got
• 17:14
  a
• 17:14
  flaw
• 17:14
  in
• 17:14
  it,
• 17:14
  or
• 17:15
  there's
• 17:15
  a
• 17:15
  warranty
• 17:16
  claim
• 17:16
  with
• 17:16
  this
• 17:16
  big
• 17:16
  Kohler
• 17:17
  bathtub
• 17:17
  that
• 17:17
  you
• 17:17
  just
• 17:17
  used
• 17:18
  a
• 17:18
  crane
• 17:18
  to
• 17:18
  put
• 17:18
  in
• 17:19
  because
• 17:19
  it's
• 17:19
  cast
• 17:19
  iron,
• 17:21
  something's
• 17:21
  wrong
• 17:21
  with
• 17:22
  it.
• 17:22
  Right.
• 17:23
  You
• 17:23
  know,
• 17:23
  it's
• 17:23
  all
• 17:24
  in
• 17:24
  there.
• 17:25
  You,
• 17:25
  as
• 17:25
  the
• 17:25
  designer
• 17:26
  are
• 17:26
  now
• 17:26
  responsible
• 17:27
  for
• 17:27
  that
• 17:28
  product
• 17:28
  that
• 17:28
  you
• 17:28
  just
• 17:28
  sold.
• 17:29
  The
• 17:29
  plumber's
• 17:30
  going,
• 17:30
  ain't
• 17:31
  my
• 17:31
  deal.
• 17:31
  I'm
• 17:32
  out.
• 17:33
  And
• 17:34
  now
• 17:34
  who's
• 17:35
  paying
• 17:35
  the
• 17:35
  labor
• 17:36
  for
• 17:36
  someone
• 17:36
  to
• 17:36
  come
• 17:36
  put
• 17:37
  it
• 17:37
  back
• 17:37
  in?
• 17:38
  Trying
• 17:38
  to
• 17:39
  get
• 17:40
  Kohler,
• 17:41
  let's
• 17:41
  say,
• 17:41
  to
• 17:41
  pick
• 17:41
  up
• 17:42
  that
• 17:42
  price
• 17:43
  kind
• 17:43
  of
• 17:43
  hard.
• 17:44
  Who's
• 17:45
  eating
• 17:45
  that
• 17:45
  when
• 17:46
  things
• 17:46
  go
• 17:46
  sideways?
• 17:47
  And
• 17:48
  for
• 17:48
  the.
• 17:48
  To
• 17:49
  me,
• 17:49
  my
• 17:49
  math
• 17:50
  was
• 17:50
  always
• 17:50
  for
• 17:50
  the
• 17:51
  amount
• 17:51
  of
• 17:51
  risk
• 17:52
  that
• 17:52
  I'm
• 17:52
  taking
• 17:53
  on.
• 17:53
  That
• 17:54
  orange
• 17:54
  ain't
• 17:54
  worth
• 17:54
  the
• 17:55
  squeeze.
• 17:56
  No,
• 17:56
  absolutely
• 17:57
  not.
• 17:57
  Plus,
• 17:57
  that
• 17:58
  means
• 17:58
  I
• 17:58
  have
• 17:58
  to
• 17:58
  be
• 17:58
  an
• 17:58
  expert
• 17:59
  in
• 17:59
  every
• 17:59
  single
• 18:00
  thing
• 18:00
  out
• 18:00
  there
• 18:01
  instead
• 18:01
  of
• 18:01
  Having
• 18:02
  really
• 18:03
  trusting
• 18:03
  relationships
• 18:04
  with
• 18:04
  people
• 18:04
  who
• 18:05
  are
• 18:05
  experts
• 18:06
  at
• 18:06
  flooring,
• 18:07
  at
• 18:07
  lighting,
• 18:08
  at
• 18:09
  plumbing.
• 18:10
  All
• 18:10
  these
• 18:10
  different
• 18:10
  parts
• 18:11
  that
• 18:11
  make
• 18:11
  the
• 18:12
  whole.
• 18:13
  I
• 18:13
  am
• 18:14
  not
• 18:14
  the
• 18:15
  end
• 18:15
  all
• 18:15
  be
• 18:15
  all,
• 18:16
  and
• 18:16
  I
• 18:16
  know
• 18:16
  it.
• 18:17
  And
• 18:17
  I
• 18:17
  am
• 18:18
  doing
• 18:18
  my
• 18:18
  client
• 18:19
  a
• 18:19
  disservice
• 18:19
  if
• 18:20
  I
• 18:20
  don't
• 18:20
  involve
• 18:21
  the
• 18:21
  best
• 18:21
  of
• 18:22
  the
• 18:22
  best
• 18:22
  in
• 18:22
  their
• 18:22
  project
• 18:23
  and
• 18:24
  just
• 18:24
  assume
• 18:25
  responsibility
• 18:25
  for
• 18:26
  all
• 18:26
  of
• 18:26
  it.
• 18:26
  Because
• 18:26
  I
• 18:27
  want
• 18:27
  to
• 18:27
  make
• 18:28
  x
• 18:28
  this
• 18:28
  year.
• 18:28
  I
• 18:29
  just.
• 18:30
  And
• 18:31
  you
• 18:31
  don't
• 18:31
  want
• 18:31
  to
• 18:31
  be
• 18:31
  the
• 18:31
  one
• 18:31
  having
• 18:32
  to
• 18:32
  go
• 18:32
  to
• 18:32
  the
• 18:32
  plumbing
• 18:33
  store
• 18:33
  because
• 18:33
  the
• 18:33
  escutcheon
• 18:34
  plate
• 18:34
  was
• 18:34
  missing
• 18:35
  out
• 18:35
  of
• 18:35
  the
• 18:35
  box
• 18:35
  that
• 18:35
  somebody
• 18:36
  rolled
• 18:36
  off
• 18:36
  the
• 18:37
  shelf.
• 18:37
  And
• 18:37
  now
• 18:38
  you're
• 18:38
  a
• 18:38
  parts
• 18:38
  runner
• 18:39
  trying
• 18:39
  to
• 18:39
  get
• 18:39
  pieces
• 18:40
  because
• 18:40
  nobody
• 18:40
  else
• 18:40
  is
• 18:40
  going
• 18:41
  to
• 18:41
  go
• 18:41
  run
• 18:41
  the
• 18:41
  parts
• 18:42
  to
• 18:42
  get
• 18:42
  it
• 18:42
  for
• 18:42
  you
• 18:43
  to
• 18:43
  fix
• 18:43
  something
• 18:44
  because
• 18:45
  you're
• 18:45
  the
• 18:45
  one
• 18:45
  that
• 18:45
  was
• 18:45
  carrying
• 18:46
  the
• 18:46
  deal.
• 18:47
  Stick
• 18:47
  to
• 18:48
  what
• 18:48
  you
• 18:48
  get
• 18:48
  at.
• 18:49
  Yeah,
• 18:50
  yeah.
• 18:50
  It's
• 18:51
  just
• 18:51
  a
• 18:51
  greedy
• 18:51
  business
• 18:52
  model.
• 18:52
  It
• 18:52
  doesn't
• 18:53
  serve
• 18:53
  the
• 18:53
  client.
• 18:53
  It
• 18:53
  doesn't
• 18:54
  serve
• 18:54
  you.
• 18:54
  It
• 18:55
  doesn't.
• 18:55
  I
• 18:55
  mean,
• 18:55
  ultimately,
• 18:56
  it's
• 18:56
  just.
• 18:58
  Well.
• 18:58
  And
• 18:58
  you
• 18:59
  hit
• 18:59
  the
• 18:59
  nail
• 18:59
  on
• 18:59
  the
• 18:59
  head.
• 19:00
  Like,
• 19:00
  can
• 19:01
  you
• 19:01
  tell?
• 19:01
  I
• 19:02
  know
• 19:02
  it.
• 19:02
  I
• 19:02
  know
• 19:03
  it.
• 19:03
  I
• 19:03
  love
• 19:03
  this
• 19:04
  controversy.
• 19:05
  I
• 19:05
  don't
• 19:05
  want
• 19:05
  to
• 19:06
  be
• 19:06
  an
• 19:06
  expert
• 19:07
  in
• 19:07
  anything.
• 19:07
  Right.
• 19:08
  Let
• 19:08
  alone
• 19:08
  claim
• 19:09
  to
• 19:09
  be
• 19:09
  and
• 19:09
  know
• 19:09
  that
• 19:10
  I'm
• 19:10
  not.
• 19:10
  Who
• 19:10
  wants
• 19:11
  that?
• 19:11
  That's
• 19:12
  not
• 19:12
  worth
• 19:12
  an
• 19:13
  extra
• 19:13
  anything
• 19:14
  that.
• 19:15
  I
• 19:16
  guess
• 19:17
  there's
• 19:17
  pretty
• 19:17
  folks
• 19:18
  out
• 19:18
  there.
• 19:18
  Yeah,
• 19:19
  yeah.
• 19:19
  It's
• 19:19
  just,
• 19:19
  again,
• 19:20
  you
• 19:20
  got
• 19:20
  to
• 19:20
  pull
• 19:20
  your
• 19:21
  ego
• 19:21
  out
• 19:21
  and
• 19:21
  go,
• 19:22
  yeah,
• 19:22
  I
• 19:23
  don't
• 19:23
  know
• 19:23
  how
• 19:23
  to
• 19:23
  pick
• 19:23
  Italian
• 19:24
  tile.
• 19:24
  Are
• 19:24
  you
• 19:24
  crazy?
• 19:25
  I
• 19:25
  don't.
• 19:26
  I
• 19:26
  frame
• 19:28
  right.
• 19:29
  Where
• 19:29
  it
• 19:29
  really
• 19:30
  comes
• 19:30
  up
• 19:30
  is
• 19:32
  luxury
• 19:33
  products
• 19:33
  like
• 19:33
  shower
• 19:34
  systems.
• 19:34
  When.
• 19:35
  Oh,
• 19:35
  great.
• 19:36
  There's
• 19:37
  32
• 19:38
  boxes
• 19:38
  of
• 19:39
  parts
• 19:39
  for
• 19:39
  the
• 19:39
  shower
• 19:40
  system.
• 19:41
  Baldwin
• 19:42
  hardware.
• 19:42
  I
• 19:42
  love
• 19:43
  them.
• 19:43
  But
• 19:44
  if
• 19:44
  you're
• 19:44
  getting
• 19:44
  into
• 19:45
  matching
• 19:46
  escutcheon
• 19:47
  plates
• 19:47
  and
• 19:48
  all
• 19:48
  this
• 19:48
  stuff,
• 19:49
  there's
• 19:50
  12
• 19:50
  part
• 19:50
  numbers
• 19:51
  you
• 19:51
  need
• 19:51
  to
• 19:51
  know.
• 19:52
  And
• 19:52
  I've
• 19:53
  been
• 19:53
  on
• 19:53
  the
• 19:54
  Baldwin
• 19:54
  team
• 19:54
  for
• 19:54
  years.
• 19:55
  I
• 19:55
  love
• 19:55
  them.
• 19:56
  I
• 19:57
  still
• 19:58
  rely
• 19:58
  on
• 19:59
  my
• 19:59
  local
• 19:59
  people
• 20:00
  to
• 20:00
  get
• 20:01
  the
• 20:01
  part
• 20:01
  numbers
• 20:02
  and
• 20:02
  that
• 20:02
  stuff
• 20:03
  right.
• 20:03
  Some
• 20:03
  of
• 20:04
  it
• 20:04
  I
• 20:04
  even
• 20:04
  played
• 20:04
  a
• 20:05
  part
• 20:05
  in
• 20:05
  the
• 20:05
  design
• 20:05
  process
• 20:06
  on
• 20:07
  and
• 20:07
  I
• 20:07
  still
• 20:08
  lean
• 20:08
  on
• 20:08
  them
• 20:09
  because
• 20:10
  I
• 20:10
  didn't
• 20:11
  see
• 20:11
  that
• 20:11
  maybe
• 20:11
  a
• 20:11
  part
• 20:12
  was
• 20:12
  changed
• 20:12
  last
• 20:13
  year
• 20:13
  and
• 20:13
  maybe
• 20:13
  that's
• 20:13
  not
• 20:14
  the
• 20:14
  best
• 20:14
  option.
• 20:15
  Some
• 20:15
  of
• 20:16
  those
• 20:16
  things
• 20:16
  you
• 20:16
  got
• 20:16
  to
• 20:16
  be
• 20:16
  so
• 20:17
  knee
• 20:17
  deep
• 20:17
  in
• 20:18
  to
• 20:19
  understand
• 20:19
  how
• 20:20
  it
• 20:20
  goes
• 20:20
  together
• 20:21
  that
• 20:22
  it's
• 20:22
  foolish
• 20:23
  to
• 20:23
  not
• 20:23
  let
• 20:23
  another
• 20:23
  person
• 20:24
  that
• 20:24
  does
• 20:24
  it
• 20:24
  every
• 20:24
  day
• 20:25
  to
• 20:25
  mess
• 20:25
  with
• 20:25
  it.
• 20:26
  Agreed.
• 20:27
  Yeah.
• 20:27
  It's
• 20:28
  just.
• 20:28
  I
• 20:28
  just
• 20:28
  think
• 20:28
  it's
• 20:29
  tough
• 20:29
  upper
• 20:29
  y
• 20:30
  and
• 20:30
  that
• 20:30
  this
• 20:30
  does
• 20:31
  not.
• 20:32
  Doesn't
• 20:32
  work
• 20:32
  for
• 20:32
  me
• 20:32
  at
• 20:33
  all.
• 20:34
  And
• 20:34
  I
• 20:34
  see
• 20:34
  it
• 20:34
  on
• 20:34
  some
• 20:35
  commercial
• 20:35
  projects
• 20:36
  where,
• 20:36
  you
• 20:36
  know,
• 20:37
  there's
• 20:38
  especially
• 20:38
  for
• 20:38
  Architects
• 20:39
  where
• 20:39
  there's
• 20:39
  some
• 20:39
  liability
• 20:40
  maybe
• 20:41
  with
• 20:41
  specifying
• 20:42
  stuff.
• 20:42
  I
• 20:42
  mean,
• 20:43
  I
• 20:43
  can
• 20:44
  understand
• 20:44
  it
• 20:44
  in
• 20:45
  some
• 20:45
  ways.
• 20:45
  I
• 20:45
  mean
• 20:45
  I
• 20:46
  saw
• 20:46
  great
• 20:47
  example
• 20:47
  there
• 20:47
  was
• 20:47
  a
• 20:48
  high
• 20:48
  rise
• 20:48
  I
• 20:48
  was
• 20:48
  doing
• 20:49
  was
• 20:49
  when
• 20:49
  I
• 20:50
  was
• 20:50
  in
• 20:50
  the
• 20:50
  band,
• 20:50
  Johnny.
• 20:50
  It
• 20:50
  was
• 20:51
  up
• 20:51
  in
• 20:51
  Seattle.
• 20:52
  And
• 20:52
  the
• 20:53
  architect,
• 20:54
  I
• 20:54
  won't
• 20:54
  say
• 20:54
  the
• 20:55
  project
• 20:55
  because
• 20:55
  I
• 20:55
  don't
• 20:55
  want
• 20:55
  the
• 20:56
  architect
• 20:56
  getting
• 20:56
  mad
• 20:56
  about
• 20:56
  me
• 20:57
  talking
• 20:57
  smack
• 20:57
  here.
• 20:58
  But
• 20:58
  this
• 20:59
  high
• 20:59
  rise,
• 20:59
  they
• 20:59
  ordered
• 21:00
  all
• 21:00
  the
• 21:01
  fire
• 21:01
  doors
• 21:02
  for
• 21:02
  the
• 21:02
  42
• 21:04
  story
• 21:04
  building
• 21:05
  to
• 21:05
  the
• 21:05
  incorrect
• 21:06
  spec.
• 21:07
  And
• 21:07
  so
• 21:07
  the
• 21:07
  parking
• 21:08
  garage
• 21:09
  had
• 21:09
  three
• 21:09
  floors
• 21:11
  of
• 21:12
  pallets
• 21:12
  of
• 21:13
  metal
• 21:13
  framed
• 21:14
  doors.
• 21:16
  That
• 21:16
  didn't
• 21:17
  mean
• 21:17
  spec.
• 21:18
  Stick
• 21:18
  around.
• 21:19
  The
• 21:19
  around
• 21:19
  the
• 21:20
  House
• 21:20
  show
• 21:20
  will
• 21:21
  be
• 21:21
  right
• 21:21
  back.
• 23:08
  Welcome
• 23:09
  back
• 23:09
  to
• 23:09
  the
• 23:09
  around
• 23:10
  the
• 23:10
  House
• 23:10
  Show.
• 23:11
  Eric
• 23:11
  G.
• 23:11
  And
• 23:12
  John
• 23:12
  Dudley
• 23:12
  are
• 23:13
  chatting
• 23:13
  with
• 23:13
  Wendy
• 23:14
  Glaster
• 23:14
  from
• 23:14
  Wendy
• 23:15
  Glaster
• 23:15
  Interiors
• 23:16
  about
• 23:16
  the
• 23:16
  best
• 23:17
  way
• 23:17
  to
• 23:17
  navigate
• 23:18
  the
• 23:18
  design
• 23:18
  process
• 23:19
  on
• 23:19
  your
• 23:19
  next
• 23:19
  project
• 23:20
  or
• 23:20
  house
• 23:20
  build.
• 23:21
  Let's
• 23:21
  get
• 23:22
  back
• 23:22
  to
• 23:22
  the
• 23:22
  conversation.
• 23:23
  And
• 23:24
  they
• 23:24
  were
• 23:24
  on
• 23:25
  site,
• 23:25
  didn't
• 23:26
  need
• 23:26
  fire
• 23:26
  code,
• 23:27
  hadn't
• 23:27
  even
• 23:27
  been
• 23:28
  installed.
• 23:29
  And
• 23:29
  my
• 23:29
  cabinetry
• 23:30
  one
• 23:30
  day
• 23:31
  was
• 23:31
  being
• 23:31
  installed.
• 23:31
  I
• 23:32
  was
• 23:32
  doing
• 23:32
  my
• 23:32
  daily
• 23:32
  walks
• 23:33
  because
• 23:33
  I
• 23:33
  had
• 23:33
  floors,
• 23:34
  was
• 23:35
  19
• 23:35
  through
• 23:36
  41
• 23:36
  that
• 23:37
  I
• 23:37
  was
• 23:37
  doing
• 23:37
  cabinetry
• 23:38
  in
• 23:38
  on
• 23:38
  this
• 23:39
  high
• 23:39
  rise.
• 23:40
  And
• 23:40
  I'm
• 23:41
  cutting
• 23:41
  through
• 23:42
  the
• 23:42
  parking
• 23:42
  garage
• 23:42
  to
• 23:42
  get
• 23:43
  to
• 23:43
  my
• 23:43
  vehicle
• 23:44
  and
• 23:44
  I
• 23:44
  see
• 23:44
  two
• 23:45
  guys
• 23:45
  up
• 23:45
  there
• 23:46
  with
• 23:46
  face
• 23:47
  masks
• 23:47
  and
• 23:48
  porta
• 23:48
  saws
• 23:48
  and
• 23:49
  they're
• 23:49
  out
• 23:49
  there
• 23:49
  cutting
• 23:50
  these
• 23:50
  things
• 23:50
  up
• 23:50
  and
• 23:50
  putting
• 23:51
  them
• 23:51
  in
• 23:51
  scrap
• 23:51
  metal
• 23:52
  bins
• 23:52
  to
• 23:52
  haul
• 23:53
  off.
• 23:54
  And,
• 23:56
  and
• 23:57
  the
• 23:57
  liability
• 23:58
  on
• 23:58
  that
• 23:59
  had
• 23:59
  to
• 23:59
  have
• 23:59
  been
• 24:00
  disgusting
• 24:01
  because
• 24:02
  those
• 24:02
  things
• 24:02
  are
• 24:02
  never
• 24:03
  cheap.
• 24:03
  And
• 24:04
  you
• 24:04
  know,
• 24:05
  hundreds
• 24:05
  of
• 24:05
  doors
• 24:06
  getting
• 24:06
  chopped
• 24:06
  up,
• 24:07
  frames
• 24:07
  not
• 24:08
  good.
• 24:08
  No.
• 24:08
  Yeah,
• 24:09
  I
• 24:09
  don't
• 24:09
  want
• 24:09
  a
• 24:09
  part
• 24:09
  of
• 24:10
  that.
• 24:10
  I
• 24:10
  don't
• 24:10
  want
• 24:10
  a
• 24:11
  part
• 24:11
  of
• 24:11
  that.
• 24:11
  I
• 24:11
  think
• 24:12
  a
• 24:12
  big
• 24:12
  part
• 24:13
  of
• 24:13
  the
• 24:13
  design
• 24:13
  process
• 24:13
  too
• 24:14
  is
• 24:14
  just
• 24:14
  getting
• 24:14
  to
• 24:15
  know
• 24:15
  your
• 24:15
  client.
• 24:15
  Like
• 24:16
  how
• 24:16
  does
• 24:16
  this
• 24:17
  actually
• 24:17
  unfold?
• 24:18
  And
• 24:18
  I
• 24:19
  try
• 24:19
  to
• 24:19
  do
• 24:19
  a
• 24:19
  really
• 24:19
  good
• 24:20
  job
• 24:20
  of
• 24:20
  explaining
• 24:20
  on
• 24:21
  the
• 24:21
  first
• 24:21
  phone
• 24:21
  call,
• 24:21
  but
• 24:22
  it
• 24:23
  starts
• 24:23
  with
• 24:23
  a
• 24:23
  phone
• 24:23
  call.
• 24:24
  I.
• 24:24
  It's
• 24:24
  not
• 24:25
  going
• 24:25
  to
• 24:25
  start
• 24:25
  on
• 24:25
  an
• 24:25
  email.
• 24:26
  Send
• 24:27
  me
• 24:27
  how
• 24:27
  this
• 24:27
  works
• 24:28
  on
• 24:28
  an
• 24:28
  email.
• 24:28
  I
• 24:29
  can,
• 24:29
  but
• 24:30
  I'm
• 24:30
  going
• 24:30
  to
• 24:30
  talk
• 24:30
  to
• 24:30
  you
• 24:31
  first
• 24:31
  because
• 24:32
  I
• 24:32
  want
• 24:32
  to
• 24:32
  know,
• 24:32
  I
• 24:32
  want
• 24:33
  to
• 24:33
  hear
• 24:33
  your
• 24:33
  voice,
• 24:34
  I
• 24:34
  want
• 24:34
  to
• 24:34
  know
• 24:34
  if
• 24:35
  you're
• 24:35
  real.
• 24:36
  I
• 24:36
  want
• 24:36
  to
• 24:36
  know
• 24:36
  if
• 24:37
  we
• 24:37
  get
• 24:38
  along
• 24:39
  in
• 24:39
  this
• 24:39
  first
• 24:39
  conversation
• 24:41
  and
• 24:41
  if
• 24:41
  it's,
• 24:42
  if
• 24:42
  it's
• 24:42
  even
• 24:42
  a
• 24:43
  project
• 24:43
  that's
• 24:43
  a
• 24:43
  good
• 24:43
  fit
• 24:44
  for
• 24:44
  the
• 24:44
  firm.
• 24:45
  And
• 24:45
  then
• 24:46
  if
• 24:46
  you
• 24:47
  choose
• 24:47
  to
• 24:47
  pay
• 24:47
  me
• 24:48
  to
• 24:48
  come
• 24:48
  see
• 24:48
  you
• 24:48
  to
• 24:48
  do
• 24:49
  an
• 24:49
  initial
• 24:49
  consultation,
• 24:50
  we
• 24:51
  will
• 24:51
  be
• 24:51
  together
• 24:51
  for
• 24:51
  an
• 24:52
  hour
• 24:53
  and
• 24:53
  we
• 24:53
  will
• 24:53
  talk
• 24:54
  through
• 24:54
  these
• 24:54
  things.
• 24:55
  And
• 24:55
  then
• 24:55
  I
• 24:55
  will
• 24:55
  go
• 24:56
  back
• 24:56
  to
• 24:56
  my
• 24:56
  office
• 24:56
  and
• 24:57
  put
• 24:57
  together
• 24:57
  a
• 24:57
  design
• 24:58
  summary
• 24:58
  for
• 24:58
  you
• 24:59
  and
• 24:59
  email
• 24:59
  it
• 25:00
  to
• 25:00
  you.
• 25:00
  Within
• 25:00
  five
• 25:01
  business
• 25:01
  days.
• 25:01
  So
• 25:01
  there's,
• 25:02
  there
• 25:03
  are
• 25:03
  very
• 25:03
  specific
• 25:04
  expectations
• 25:05
  and
• 25:05
  deliverables
• 25:06
  and
• 25:06
  timetables
• 25:07
  that
• 25:07
  are
• 25:07
  assigned
• 25:07
  to
• 25:07
  everything.
• 25:08
  And
• 25:08
  then
• 25:08
  once
• 25:09
  you
• 25:09
  hire
• 25:09
  me,
• 25:10
  you
• 25:10
  sign
• 25:10
  a
• 25:11
  letter
• 25:11
  of
• 25:11
  agreement
• 25:11
  and
• 25:12
  you
• 25:12
  establish
• 25:13
  the
• 25:13
  retainer.
• 25:14
  Then
• 25:14
  we
• 25:14
  go
• 25:15
  to
• 25:15
  the
• 25:15
  job
• 25:15
  and
• 25:15
  we
• 25:16
  measure
• 25:16
  everything.
• 25:16
  We
• 25:17
  start
• 25:17
  spending
• 25:17
  the
• 25:17
  time
• 25:17
  on
• 25:18
  scale
• 25:18
  drawings
• 25:18
  and
• 25:19
  all
• 25:19
  of
• 25:20
  that
• 25:20
  starts
• 25:20
  to
• 25:20
  come
• 25:21
  together.
• 25:21
  But
• 25:22
  it
• 25:22
  also
• 25:22
  gives
• 25:23
  me
• 25:23
  time
• 25:23
  to
• 25:23
  get
• 25:23
  to
• 25:23
  know
• 25:24
  them
• 25:24
  and
• 25:25
  say,
• 25:25
  you
• 25:25
  know,
• 25:25
  let
• 25:25
  me
• 25:25
  really
• 25:25
  dive
• 25:26
  into
• 25:26
  your
• 25:26
  Pinterest
• 25:27
  board
• 25:27
  and
• 25:27
  let
• 25:27
  me
• 25:27
  study
• 25:28
  these
• 25:28
  things
• 25:28
  and
• 25:29
  do
• 25:30
  kind
• 25:30
  of
• 25:30
  like
• 25:30
  a
• 25:30
  design
• 25:31
  inventory
• 25:31
  of
• 25:32
  all
• 25:32
  the
• 25:32
  things
• 25:32
  that
• 25:32
  are
• 25:32
  common
• 25:34
  denominators
• 25:35
  through
• 25:35
  all
• 25:35
  these
• 25:35
  images
• 25:36
  that
• 25:36
  you've
• 25:36
  shared
• 25:36
  that
• 25:37
  you
• 25:37
  love.
• 25:37
  So
• 25:38
  I
• 25:38
  can
• 25:38
  make
• 25:38
  sure
• 25:38
  that
• 25:38
  all
• 25:38
  of
• 25:39
  that
• 25:39
  gets
• 25:39
  placed
• 25:40
  in
• 25:40
  your
• 25:40
  home.
• 25:40
  But,
• 25:41
  you
• 25:42
  know,
• 25:42
  it's
• 25:42
  not
• 25:42
  just
• 25:43
  willy
• 25:43
  nilly
• 25:43
  we're
• 25:44
  going
• 25:44
  to
• 25:44
  show
• 25:44
  up
• 25:44
  with
• 25:44
  some
• 25:45
  little
• 25:46
  thing
• 25:46
  and.
• 25:47
  Right.
• 25:47
  And
• 25:48
  hope.
• 25:49
  Hope
• 25:49
  that
• 25:49
  you
• 25:50
  like
• 25:50
  it.
• 25:50
  I
• 25:50
  mean,
• 25:50
  it's,
• 25:51
  it's.
• 25:51
  Sometimes
• 25:52
  people
• 25:52
  say,
• 25:53
  well,
• 25:53
  aren't
• 25:53
  you
• 25:53
  going
• 25:54
  to
• 25:54
  give
• 25:54
  me
• 25:54
  three
• 25:54
  or
• 25:55
  five
• 25:55
  different
• 25:57
  versions
• 25:57
  of
• 25:57
  how
• 25:57
  this
• 25:58
  could
• 25:58
  come
• 25:58
  together
• 25:58
  and
• 25:58
  what
• 25:59
  it
• 25:59
  could
• 25:59
  be
• 25:59
  and
• 26:00
  that.
• 26:00
  No.
• 26:00
  Aren't
• 26:01
  you
• 26:01
  gonna
• 26:01
  pay
• 26:01
  me
• 26:02
  three
• 26:02
  or
• 26:02
  five
• 26:02
  times?
• 26:03
  Yeah,
• 26:04
  five
• 26:04
  times
• 26:04
  more.
• 26:04
  Because,
• 26:06
  like,
• 26:06
  I
• 26:07
  care
• 26:07
  enough
• 26:07
  about
• 26:08
  you
• 26:08
  to
• 26:08
  have
• 26:09
  studied
• 26:10
  your
• 26:11
  preferences
• 26:12
  and
• 26:12
  likes
• 26:13
  and
• 26:13
  dislikes
• 26:14
  and,
• 26:14
  you
• 26:15
  know,
• 26:15
  if
• 26:15
  there
• 26:15
  are
• 26:15
  things
• 26:16
  within
• 26:16
  it
• 26:16
  that
• 26:16
  you
• 26:16
  don't
• 26:16
  particularly
• 26:17
  love,
• 26:17
  I'll
• 26:18
  absolutely
• 26:18
  will
• 26:18
  swap
• 26:19
  them
• 26:19
  out
• 26:19
  and
• 26:19
  do
• 26:19
  that.
• 26:19
  But
• 26:20
  I'm
• 26:20
  not
• 26:21
  being
• 26:21
  a
• 26:21
  good
• 26:21
  steward
• 26:22
  of
• 26:22
  your
• 26:22
  resources
• 26:23
  if
• 26:23
  I
• 26:23
  give
• 26:23
  you
• 26:24
  five
• 26:24
  different.
• 26:25
  Because
• 26:25
  by
• 26:25
  then
• 26:26
  I
• 26:26
  know
• 26:26
  you
• 26:26
  well
• 26:27
  enough
• 26:27
  to
• 26:27
  know
• 26:27
  what
• 26:28
  you're
• 26:28
  gonna
• 26:28
  love.
• 26:29
  Hopefully.
• 26:30
  I
• 26:30
  mean,
• 26:30
  usually
• 26:31
  and
• 26:31
  otherwise
• 26:32
  it's
• 26:32
  just
• 26:32
  a
• 26:32
  waste
• 26:33
  of
• 26:33
  time.
• 26:33
  And
• 26:33
  I'm
• 26:33
  not
• 26:34
  really
• 26:34
  behind
• 26:34
  the
• 26:34
  design
• 26:35
  anyway.
• 26:35
  And
• 26:35
  I
• 26:35
  really
• 26:36
  can't
• 26:36
  give
• 26:36
  myself
• 26:37
  completely
• 26:38
  to
• 26:38
  it
• 26:38
  because
• 26:38
  I
• 26:38
  don't
• 26:39
  really
• 26:39
  believe
• 26:39
  in
• 26:39
  it.
• 26:40
  So
• 26:41
  it's
• 26:41
  just,
• 26:41
  you
• 26:42
  know,
• 26:42
  a
• 26:42
  lot
• 26:42
  of
• 26:42
  it's
• 26:43
  mutual
• 26:43
  respect
• 26:43
  and
• 26:44
  taking
• 26:44
  the
• 26:44
  time
• 26:44
  to
• 26:44
  get
• 26:44
  to
• 26:44
  know
• 26:45
  each
• 26:45
  other.
• 26:46
  One
• 26:46
  thing
• 26:46
  I
• 26:46
  would
• 26:47
  do
• 26:47
  as
• 26:47
  a
• 26:47
  designer,
• 26:47
  Wendy,
• 26:48
  when
• 26:48
  I
• 26:48
  was
• 26:48
  doing
• 26:48
  kitchens
• 26:49
  is
• 26:49
  I
• 26:49
  would
• 26:50
  start
• 26:50
  out
• 26:50
  first
• 26:51
  drawing
• 26:51
  was,
• 26:52
  let's
• 26:52
  call
• 26:53
  it
• 26:53
  Smith
• 26:53
  Kitchen
• 26:54
  one.
• 26:55
  Next
• 26:55
  revision
• 26:55
  was
• 26:56
  always
• 26:56
  two.
• 26:57
  And
• 26:57
  I
• 26:58
  was
• 26:58
  always
• 26:58
  saving
• 26:59
  those
• 26:59
  revisions.
• 27:00
  You
• 27:00
  have
• 27:00
  to.
• 27:01
  But
• 27:01
  then
• 27:01
  I,
• 27:01
  when
• 27:02
  I
• 27:02
  would
• 27:02
  walk
• 27:02
  out
• 27:03
  there,
• 27:03
  I
• 27:03
  would
• 27:03
  have
• 27:04
  all
• 27:04
  of
• 27:04
  those
• 27:04
  in
• 27:04
  my
• 27:05
  folder
• 27:06
  to
• 27:06
  have
• 27:07
  it.
• 27:07
  Yeah.
• 27:08
  So
• 27:08
  there
• 27:08
  was
• 27:08
  one
• 27:09
  that
• 27:09
  I
• 27:09
  went
• 27:09
  through
• 27:10
  and
• 27:10
  I
• 27:11
  think
• 27:11
  we
• 27:11
  were
• 27:11
  on
• 27:11
  revision
• 27:12
  13
• 27:12
  and
• 27:13
  I
• 27:13
  was
• 27:13
  getting
• 27:13
  frustrated
• 27:14
  because
• 27:15
  we
• 27:15
  were
• 27:16
  turning
• 27:16
  around
• 27:16
  and
• 27:18
  I
• 27:18
  was
• 27:18
  sitting
• 27:18
  here
• 27:19
  just
• 27:19
  going,
• 27:19
  okay,
• 27:20
  we've
• 27:20
  already
• 27:20
  explored
• 27:20
  that.
• 27:21
  Did
• 27:21
  you
• 27:21
  want
• 27:21
  to
• 27:21
  go
• 27:22
  back
• 27:22
  to
• 27:22
  that?
• 27:22
  Let's.
• 27:22
  Okay,
• 27:23
  I'm
• 27:23
  going
• 27:23
  to
• 27:23
  make
• 27:23
  my
• 27:23
  decision.
• 27:24
  We're
• 27:24
  going
• 27:24
  to
• 27:24
  do
• 27:24
  this
• 27:25
  and
• 27:25
  this.
• 27:26
  And
• 27:26
  I
• 27:26
  went,
• 27:27
  great.
• 27:27
  I
• 27:28
  flipped
• 27:28
  it
• 27:28
  open
• 27:29
  and
• 27:29
  I
• 27:29
  went,
• 27:29
  this.
• 27:30
  And
• 27:30
  they
• 27:30
  go,
• 27:31
  that's
• 27:31
  perfect.
• 27:32
  I
• 27:33
  said,
• 27:33
  why
• 27:33
  don't
• 27:33
  you
• 27:33
  look
• 27:34
  at
• 27:34
  the
• 27:34
  bottom
• 27:35
  and
• 27:35
  see
• 27:35
  which
• 27:35
  drawing
• 27:36
  that
• 27:36
  is.
• 27:39
  Pointing
• 27:39
  it
• 27:39
  out?
• 27:40
  Smith,
• 27:40
  kitchen
• 27:41
  one.
• 27:41
  And
• 27:41
  I
• 27:41
  called
• 27:41
  it
• 27:42
  out.
• 27:43
  I
• 27:43
  go,
• 27:44
  we
• 27:44
  are
• 27:45
  now
• 27:45
  full
• 27:45
  circle.
• 27:46
  Yeah.
• 27:47
  And
• 27:48
  they
• 27:48
  went
• 27:48
  with
• 27:48
  it
• 27:48
  and
• 27:48
  they
• 27:48
  loved
• 27:49
  it,
• 27:49
  but
• 27:50
  it
• 27:50
  was
• 27:50
  just
• 27:51
  that
• 27:52
  thing
• 27:52
  where
• 27:52
  I
• 27:52
  kept
• 27:53
  it.
• 27:53
  And
• 27:53
  I
• 27:53
  just
• 27:53
  went,
• 27:53
  all
• 27:54
  right,
• 27:54
  I
• 27:54
  got
• 27:54
  it
• 27:54
  right
• 27:55
  here.
• 27:55
  Because
• 27:55
  I'm
• 27:55
  like,
• 27:56
  are
• 27:56
  you
• 27:57
  so
• 27:57
  high?
• 27:58
  Does
• 27:58
  it
• 27:58
  make
• 27:58
  you
• 27:58
  feel
• 27:59
  good
• 27:59
  to
• 27:59
  say
• 27:59
  those
• 28:00
  words?
• 28:00
  I
• 28:00
  did.
• 28:01
  It
• 28:01
  felt
• 28:01
  really
• 28:01
  good
• 28:02
  on
• 28:02
  that
• 28:02
  one.
• 28:03
  Because
• 28:03
  I
• 28:04
  never
• 28:05
  experienced
• 28:05
  a
• 28:06
  time
• 28:06
  in
• 28:06
  my
• 28:06
  life
• 28:06
  where
• 28:07
  saying
• 28:07
  I
• 28:07
  told
• 28:07
  you
• 28:08
  so
• 28:08
  has
• 28:08
  ever
• 28:09
  been
• 28:09
  positive.
• 28:11
  But
• 28:11
  I
• 28:11
  am
• 28:12
  grateful
• 28:12
  for
• 28:12
  you
• 28:13
  because
• 28:13
  now
• 28:13
  I
• 28:13
  know
• 28:13
  somebody
• 28:14
  where
• 28:14
  that
• 28:14
  actually
• 28:15
  works
• 28:15
  out,
• 28:15
  and
• 28:15
  that's.
• 28:15
  Well.
• 28:16
  And
• 28:16
  it
• 28:16
  was
• 28:16
  just
• 28:16
  like,
• 28:16
  oh.
• 28:17
  And
• 28:17
  I
• 28:17
  probably
• 28:18
  had
• 28:18
  this
• 28:18
  crazy
• 28:19
  Cheshire
• 28:19
  cat
• 28:20
  smile,
• 28:21
  slowly,
• 28:22
  calmly
• 28:22
  pulling
• 28:23
  this
• 28:23
  out,
• 28:23
  going,
• 28:24
  I
• 28:25
  got
• 28:25
  it
• 28:25
  right
• 28:25
  here.
• 28:28
  Yeah.
• 28:29
  And
• 28:29
  the
• 28:29
  contractor
• 28:30
  was
• 28:30
  sitting
• 28:30
  there,
• 28:30
  just
• 28:30
  kind
• 28:31
  of.
• 28:31
  He
• 28:31
  was
• 28:31
  getting
• 28:31
  frustrated.
• 28:32
  I
• 28:32
  could
• 28:32
  see
• 28:32
  his
• 28:33
  ears
• 28:34
  getting
• 28:34
  red,
• 28:34
  his
• 28:35
  nose
• 28:35
  getting
• 28:35
  red.
• 28:36
  He
• 28:36
  was
• 28:36
  getting
• 28:36
  a
• 28:37
  little
• 28:37
  more
• 28:37
  color
• 28:37
  in
• 28:37
  his
• 28:37
  face,
• 28:38
  going,
• 28:39
  this
• 28:39
  is
• 28:39
  our
• 28:40
  sixth
• 28:40
  in
• 28:40
  person
• 28:41
  meeting,
• 28:41
  trying
• 28:42
  to
• 28:42
  get
• 28:42
  this
• 28:42
  wrapped
• 28:42
  up.
• 28:43
  And
• 28:43
  I
• 28:43
  went,
• 28:44
  here
• 28:44
  we
• 28:44
  go.
• 28:45
  You
• 28:46
  know,
• 28:46
  and
• 28:46
  it.
• 28:47
  They
• 28:47
  laughed.
• 28:48
  They
• 28:48
  went,
• 28:49
  okay,
• 28:49
  yeah,
• 28:50
  we're
• 28:50
  being
• 28:50
  ridiculous.
• 28:51
  Here
• 28:51
  we
• 28:52
  go.
• 28:52
  And
• 28:52
  then
• 28:52
  it
• 28:52
  went
• 28:52
  off
• 28:53
  without
• 28:53
  a
• 28:53
  flaw.
• 28:53
  But
• 28:53
  it
• 28:54
  was
• 28:54
  one
• 28:54
  of
• 28:54
  those
• 28:54
  things
• 28:54
  where
• 28:55
  I
• 28:55
  was
• 28:55
  just
• 28:55
  like,
• 28:56
  yep,
• 28:57
  we've
• 28:57
  explored
• 28:58
  every
• 28:58
  option
• 28:59
  for
• 28:59
  this
• 28:59
  space.
• 29:00
  It's
• 29:01
  because
• 29:01
  they
• 29:01
  understood
• 29:02
  that
• 29:02
  it
• 29:03
  came
• 29:03
  off
• 29:03
  well.
• 29:03
  Right.
• 29:04
  It's
• 29:04
  because
• 29:04
  they
• 29:05
  understood,
• 29:05
  okay,
• 29:06
  we're
• 29:06
  being
• 29:06
  ridiculous.
• 29:07
  Some
• 29:07
  people
• 29:08
  need
• 29:08
  that
• 29:08
  process,
• 29:09
  Right.
• 29:09
  I
• 29:09
  can
• 29:09
  be
• 29:10
  that
• 29:10
  way.
• 29:10
  To
• 29:10
  be
• 29:11
  fair.
• 29:11
  I
• 29:11
  can
• 29:11
  be
• 29:12
  like,
• 29:12
  well,
• 29:12
  what
• 29:12
  about
• 29:13
  if
• 29:13
  we
• 29:13
  turn.
• 29:13
  What
• 29:13
  about.
• 29:14
  Well,
• 29:14
  what
• 29:14
  about
• 29:14
  I
• 29:15
  can
• 29:15
  get
• 29:15
  into
• 29:15
  my
• 29:15
  little
• 29:15
  perfectionism
• 29:17
  chaos
• 29:18
  and
• 29:18
  run
• 29:19
  around
• 29:19
  in
• 29:19
  circles
• 29:20
  and
• 29:20
  end
• 29:20
  up
• 29:20
  back
• 29:21
  at
• 29:21
  square
• 29:21
  one
• 29:21
  going,
• 29:22
  why
• 29:22
  did
• 29:22
  I
• 29:22
  just
• 29:22
  waste
• 29:23
  three
• 29:23
  hours
• 29:24
  or
• 29:24
  three
• 29:25
  days
• 29:25
  or
• 29:25
  whatever?
• 29:26
  But
• 29:27
  being
• 29:27
  able
• 29:27
  to
• 29:27
  be
• 29:27
  honest
• 29:28
  enough
• 29:28
  with
• 29:28
  yourself
• 29:28
  at
• 29:29
  that
• 29:29
  point
• 29:29
  and
• 29:29
  go,
• 29:30
  you're
• 29:30
  right.
• 29:30
  I
• 29:30
  was
• 29:30
  being
• 29:31
  silly.
• 29:31
  Okay,
• 29:32
  let's
• 29:32
  do
• 29:32
  it
• 29:33
  right.
• 29:34
  Yeah.
• 29:34
  That's
• 29:35
  the
• 29:35
  difference.
• 29:37
  And
• 29:37
  then
• 29:37
  I've
• 29:37
  had
• 29:37
  the.
• 29:37
  In
• 29:38
  the
• 29:38
  early
• 29:38
  2000s,
• 29:39
  I
• 29:39
  was
• 29:39
  doing
• 29:40
  something
• 29:40
  because
• 29:40
  I
• 29:40
  was
• 29:41
  working
• 29:41
  for
• 29:41
  a
• 29:41
  cabinet
• 29:41
  company.
• 29:42
  You
• 29:42
  remember
• 29:43
  when
• 29:43
  I
• 29:43
  was
• 29:43
  working
• 29:43
  for
• 29:43
  these
• 29:43
  guys
• 29:44
  over
• 29:44
  there
• 29:44
  on
• 29:44
  Pacific
• 29:44
  highway,
• 29:45
  and
• 29:46
  I
• 29:46
  was
• 29:46
  working
• 29:47
  for
• 29:47
  them,
• 29:47
  and
• 29:49
  they
• 29:49
  had
• 29:49
  some
• 29:50
  business
• 29:50
  in
• 29:50
  Japan.
• 29:53
  So
• 29:53
  the
• 29:53
  hardest
• 29:54
  thing
• 29:54
  in,
• 29:54
  like,
• 29:54
  2002,
• 29:56
  2003
• 29:57
  era
• 29:58
  was
• 29:59
  designing
• 29:59
  with
• 30:00
  that
• 30:00
  Internet
• 30:01
  space
• 30:01
  to
• 30:01
  people
• 30:02
  I
• 30:02
  couldn't
• 30:02
  get
• 30:02
  on
• 30:03
  the
• 30:03
  phone
• 30:03
  with
• 30:03
  because
• 30:04
  of
• 30:04
  the
• 30:04
  time
• 30:05
  change.
• 30:06
  And
• 30:06
  we
• 30:06
  did
• 30:07
  an
• 30:07
  entire
• 30:09
  small
• 30:09
  apartment
• 30:10
  complex,
• 30:10
  like
• 30:10
  12
• 30:11
  units,
• 30:13
  without
• 30:13
  me
• 30:13
  ever
• 30:14
  getting
• 30:14
  on
• 30:14
  the
• 30:14
  phone
• 30:14
  with
• 30:15
  them.
• 30:15
  It
• 30:15
  was
• 30:15
  all
• 30:16
  via
• 30:16
  email.
• 30:18
  And
• 30:18
  that
• 30:19
  was
• 30:19
  the
• 30:19
  biggest
• 30:20
  trust
• 30:20
  thing,
• 30:20
  even
• 30:21
  back
• 30:21
  then,
• 30:21
  because
• 30:22
  I've
• 30:23
  got
• 30:23
  appliances
• 30:23
  I've
• 30:24
  never
• 30:24
  seen
• 30:24
  before.
• 30:25
  It's
• 30:26
  completely
• 30:27
  different.
• 30:28
  Cooktops
• 30:28
  have
• 30:29
  little
• 30:29
  grills
• 30:29
  built
• 30:30
  in
• 30:30
  them.
• 30:31
  Nothing
• 30:31
  is
• 30:32
  standard.
• 30:32
  I'm
• 30:32
  using
• 30:33
  a
• 30:33
  design
• 30:33
  program
• 30:34
  that's
• 30:35
  not
• 30:35
  friendly
• 30:36
  with
• 30:36
  that
• 30:36
  because
• 30:36
  it's
• 30:37
  made
• 30:37
  for
• 30:37
  American
• 30:37
  stuff
• 30:39
  and
• 30:39
  not
• 30:40
  Japanese
• 30:40
  stuff.
• 30:41
  So
• 30:41
  it
• 30:41
  was
• 30:41
  really
• 30:41
  interesting
• 30:42
  to
• 30:42
  do,
• 30:42
  but
• 30:42
  it
• 30:42
  gave
• 30:42
  me
• 30:43
  some
• 30:43
  trust
• 30:43
  in
• 30:43
  the
• 30:43
  process.
• 30:44
  But
• 30:44
  that
• 30:44
  was
• 30:44
  one
• 30:45
  of
• 30:45
  those
• 30:45
  that
• 30:45
  after
• 30:45
  I
• 30:46
  was
• 30:46
  done
• 30:46
  and
• 30:46
  they
• 30:47
  decided
• 30:47
  there
• 30:47
  was
• 30:47
  some
• 30:48
  laws
• 30:48
  that
• 30:48
  changed
• 30:49
  where
• 30:50
  they
• 30:50
  were
• 30:50
  marketing,
• 30:51
  oh,
• 30:51
  this
• 30:51
  has
• 30:51
  American
• 30:52
  stuff
• 30:52
  in
• 30:52
  it.
• 30:53
  And
• 30:53
  it
• 30:53
  was
• 30:53
  big.
• 30:54
  And
• 30:54
  the
• 30:54
  Japanese
• 30:55
  government
• 30:55
  came
• 30:56
  out
• 30:56
  and
• 30:56
  went,
• 30:56
  okay,
• 30:56
  if
• 30:57
  you're
• 30:57
  bringing
• 30:57
  stuff
• 30:58
  in
• 30:58
  from
• 30:58
  cabinetry
• 30:59
  and
• 30:59
  some
• 30:59
  of
• 30:59
  this
• 30:59
  stuff,
• 30:59
  you're
• 31:00
  going
• 31:00
  to
• 31:00
  pay
• 31:00
  2x
• 31:01
  or
• 31:01
  3x
• 31:01
  for
• 31:01
  it.
• 31:02
  And
• 31:02
  so
• 31:02
  that
• 31:03
  business
• 31:03
  dried
• 31:03
  up.
• 31:03
  I
• 31:04
  was
• 31:04
  kind
• 31:04
  of
• 31:04
  happy
• 31:04
  about
• 31:05
  it
• 31:05
  because
• 31:05
  it
• 31:05
  was
• 31:05
  just
• 31:06
  stressful
• 31:07
  to
• 31:07
  be
• 31:07
  doing
• 31:07
  this
• 31:07
  stuff.
• 31:08
  And
• 31:09
  they
• 31:09
  spoke
• 31:10
  English
• 31:10
  really
• 31:10
  well,
• 31:11
  but
• 31:11
  it
• 31:11
  was
• 31:11
  tough.
• 31:12
  It
• 31:12
  was
• 31:12
  one
• 31:12
  of
• 31:12
  those
• 31:12
  things
• 31:12
  that
• 31:13
  you're
• 31:13
  trying
• 31:13
  to
• 31:13
  write
• 31:14
  an
• 31:14
  email
• 31:15
  and
• 31:15
  asking
• 31:15
  questions
• 31:16
  without
• 31:17
  seeming
• 31:17
  out
• 31:17
  of
• 31:18
  context
• 31:18
  or
• 31:19
  being.
• 31:20
  It's
• 31:20
  so
• 31:20
  easy
• 31:21
  to
• 31:21
  read
• 31:21
  something
• 31:21
  and
• 31:21
  for
• 31:22
  people
• 31:22
  to
• 31:22
  take
• 31:22
  it
• 31:22
  their
• 31:22
  own
• 31:22
  way.
• 31:23
  And
• 31:23
  so
• 31:23
  there's
• 31:23
  a
• 31:23
  lot
• 31:24
  of
• 31:24
  crafting
• 31:24
  of
• 31:24
  emails
• 31:25
  to
• 31:25
  make
• 31:25
  it
• 31:25
  sound
• 31:26
  professional,
• 31:27
  but
• 31:27
  not
• 31:27
  like
• 31:27
  I'm
• 31:28
  being
• 31:28
  a
• 31:28
  jerk
• 31:28
  either.
• 31:30
  You
• 31:30
  just
• 31:30
  lose
• 31:30
  that
• 31:31
  tone.
• 31:32
  Text
• 31:32
  is
• 31:32
  difficult.
• 31:33
  Yeah,
• 31:34
  text
• 31:34
  is
• 31:34
  tricky.
• 31:35
  It
• 31:35
  is,
• 31:36
  it
• 31:36
  is.
• 31:36
  And
• 31:37
  that's
• 31:37
  one
• 31:37
  of
• 31:37
  the
• 31:37
  things,
• 31:37
  too.
• 31:38
  And
• 31:38
  I
• 31:38
  think
• 31:38
  one
• 31:38
  of
• 31:39
  the
• 31:39
  most
• 31:39
  important
• 31:39
  things
• 31:40
  for
• 31:40
  homeowners
• 31:41
  throughout
• 31:41
  the
• 31:41
  design
• 31:42
  process
• 31:42
  here
• 31:43
  is
• 31:44
  having
• 31:45
  the
• 31:45
  clear
• 31:46
  process
• 31:46
  and
• 31:46
  the
• 31:47
  contract
• 31:48
  that
• 31:49
  guides
• 31:49
  you
• 31:49
  along
• 31:49
  the
• 31:50
  way.
• 31:50
  That
• 31:50
  is
• 31:50
  like
• 31:50
  your
• 31:51
  roadmap
• 31:51
  to
• 31:51
  success
• 31:52
  of
• 31:53
  how
• 31:53
  that's
• 31:53
  going
• 31:53
  to
• 31:53
  work
• 31:54
  with
• 31:54
  all
• 31:55
  the
• 31:55
  people
• 31:55
  to
• 31:55
  divide
• 31:56
  up
• 31:56
  the
• 31:56
  responsibilities.
• 31:58
  What's
• 31:58
  your
• 31:58
  take
• 31:58
  on
• 31:58
  that,
• 31:59
  Wendy?
• 31:59
  Within
• 31:59
  your
• 32:00
  business
• 32:00
  of
• 32:00
  how
• 32:00
  you
• 32:00
  do
• 32:01
  it?
• 32:01
  I
• 32:01
  mean,
• 32:01
  contracts
• 32:02
  are
• 32:02
  kind
• 32:02
  of
• 32:02
  the
• 32:02
  rule
• 32:02
  of
• 32:02
  the
• 32:03
  road,
• 32:03
  in
• 32:03
  a
• 32:03
  way.
• 32:04
  They
• 32:04
  are.
• 32:04
  They
• 32:05
  are.
• 32:05
  I
• 32:05
  use
• 32:06
  a
• 32:06
  letter
• 32:06
  of
• 32:06
  agreement
• 32:07
  where
• 32:08
  I
• 32:08
  just
• 32:09
  say,
• 32:09
  pretty
• 32:10
  much,
• 32:11
  we're
• 32:11
  going
• 32:11
  to
• 32:11
  respect
• 32:12
  the
• 32:12
  contractor,
• 32:13
  we're
• 32:14
  going
• 32:14
  to
• 32:14
  respect
• 32:15
  the
• 32:15
  architect.
• 32:16
  There's
• 32:17
  not
• 32:17
  kickbacks
• 32:18
  happening
• 32:18
  here.
• 32:19
  What
• 32:20
  you
• 32:20
  see
• 32:20
  is
• 32:20
  what
• 32:20
  you
• 32:20
  get.
• 32:21
  It's
• 32:21
  very
• 32:21
  straightforward.
• 32:22
  You'll
• 32:22
  receive,
• 32:23
  you
• 32:23
  know,
• 32:23
  a
• 32:23
  bill
• 32:24
  every
• 32:24
  30
• 32:24
  days.
• 32:24
  It's
• 32:25
  very.
• 32:25
  It's
• 32:25
  just
• 32:25
  very
• 32:26
  clean
• 32:26
  and
• 32:26
  simple.
• 32:27
  Nice.
• 32:28
  And
• 32:28
  I
• 32:28
  speak
• 32:29
  with
• 32:29
  them
• 32:29
  at
• 32:29
  length
• 32:30
  about
• 32:30
  how
• 32:31
  the
• 32:31
  project's
• 32:31
  gonna
• 32:32
  go,
• 32:32
  even
• 32:32
  from
• 32:32
  the
• 32:33
  first
• 32:33
  phone
• 32:33
  call.
• 32:34
  So
• 32:34
  it's
• 32:35
  articulated,
• 32:36
  you
• 32:36
  know,
• 32:36
  it's
• 32:36
  voice
• 32:36
  and
• 32:37
  it's
• 32:37
  read
• 32:37
  and
• 32:37
  it's,
• 32:38
  you
• 32:38
  know,
• 32:38
  all
• 32:38
  the
• 32:38
  different
• 32:38
  ways
• 32:38
  people
• 32:39
  learn.
• 32:40
  But
• 32:40
  sometimes
• 32:40
  it
• 32:41
  still
• 32:41
  doesn't
• 32:41
  matter.
• 32:42
  I
• 32:42
  mean,
• 32:43
  I
• 32:44
  think
• 32:46
  I've
• 32:46
  kind
• 32:47
  of
• 32:47
  gotten
• 32:47
  to
• 32:47
  a
• 32:47
  point
• 32:48
  now
• 32:48
  where
• 32:49
  certain
• 32:50
  personalities
• 32:52
  I
• 32:53
  will
• 32:53
  still
• 32:53
  work
• 32:54
  with
• 32:54
  because
• 32:54
  there's
• 32:55
  a
• 32:55
  family
• 32:55
  connection
• 32:56
  or
• 32:57
  there's
• 32:57
  a
• 32:57
  business
• 32:57
  connection,
• 32:58
  or,
• 32:59
  you
• 33:00
  know,
• 33:00
  I
• 33:00
  came
• 33:00
  highly
• 33:01
  recommended
• 33:02
  by
• 33:02
  someone
• 33:02
  I
• 33:02
  really
• 33:03
  care
• 33:03
  about.
• 33:04
  And.
• 33:04
  But
• 33:05
  those
• 33:05
  people
• 33:05
  are
• 33:05
  still
• 33:06
  not
• 33:06
  easy.
• 33:07
  And
• 33:07
  I
• 33:07
  have
• 33:08
  come
• 33:08
  to
• 33:08
  a
• 33:08
  point
• 33:08
  now
• 33:09
  where
• 33:09
  it's
• 33:09
  like,
• 33:09
  you
• 33:10
  know,
• 33:10
  I'm
• 33:10
  going
• 33:10
  to
• 33:10
  give
• 33:11
  you
• 33:11
  my
• 33:12
  honest
• 33:12
  opinion.
• 33:14
  I
• 33:14
  want
• 33:14
  what's
• 33:15
  best
• 33:15
  for
• 33:15
  you.
• 33:16
  If
• 33:16
  you
• 33:16
  choose
• 33:17
  not
• 33:17
  to
• 33:19
  take
• 33:19
  any
• 33:19
  of
• 33:19
  this
• 33:19
  advice,
• 33:20
  that's
• 33:21
  fine.
• 33:22
  You're
• 33:22
  still
• 33:22
  going
• 33:22
  to
• 33:22
  write
• 33:22
  a
• 33:23
  check
• 33:23
  for
• 33:23
  my
• 33:23
  time,
• 33:25
  and
• 33:25
  I
• 33:25
  thank
• 33:25
  you
• 33:26
  very
• 33:26
  much.
• 33:26
  Where
• 33:26
  before,
• 33:27
  it
• 33:28
  was
• 33:28
  almost
• 33:28
  like
• 33:28
  a
• 33:29
  personal
• 33:29
  affront.
• 33:30
  They
• 33:30
  won't
• 33:30
  listen
• 33:30
  to
• 33:30
  me,
• 33:31
  or
• 33:31
  they
• 33:31
  won't
• 33:31
  do
• 33:31
  this
• 33:31
  or
• 33:32
  they
• 33:32
  won't
• 33:32
  do
• 33:32
  that,
• 33:32
  or
• 33:32
  they're
• 33:33
  so
• 33:33
  argumentative.
• 33:34
  I
• 33:35
  went.
• 33:35
  There
• 33:35
  was
• 33:35
  a
• 33:36
  time
• 33:36
  I
• 33:36
  went
• 33:36
  to
• 33:36
  my
• 33:37
  position,
• 33:37
  said,
• 33:37
  can
• 33:38
  I
• 33:38
  please
• 33:38
  have
• 33:38
  beta
• 33:38
  blockers?
• 33:41
  Because
• 33:41
  I
• 33:42
  have
• 33:42
  this
• 33:42
  individual
• 33:44
  very.
• 33:45
  He's
• 33:45
  married
• 33:46
  to
• 33:46
  good
• 33:47
  friends
• 33:48
  of
• 33:48
  my
• 33:48
  parents,
• 33:49
  exclusively
• 33:50
  in
• 33:51
  a
• 33:51
  family
• 33:51
  situation.
• 33:53
  And
• 33:53
  he
• 33:54
  was
• 33:54
  extremely
• 33:54
  combative
• 33:55
  and
• 33:56
  would
• 33:56
  just
• 33:56
  go
• 33:57
  off
• 33:57
  on
• 33:57
  his
• 33:57
  own
• 33:57
  and
• 33:57
  make
• 33:58
  design
• 33:58
  decisions
• 33:58
  that
• 33:59
  were
• 33:59
  horrible.
• 33:59
  Like,
• 34:00
  28
• 34:01
  recess
• 34:02
  cans
• 34:02
  in
• 34:02
  a
• 34:02
  family
• 34:03
  room.
• 34:03
  Oh,
• 34:04
  Lord.
• 34:04
  And
• 34:04
  I
• 34:05
  walked
• 34:05
  in
• 34:05
  that
• 34:06
  cans.
• 34:06
  It
• 34:06
  looks
• 34:06
  like
• 34:07
  a.
• 34:07
  Looks
• 34:07
  like
• 34:07
  the
• 34:08
  moon
• 34:08
  surface.
• 34:08
  Yeah.
• 34:09
  And
• 34:09
  he
• 34:10
  goes,
• 34:10
  drywall
• 34:11
  left.
• 34:12
  No.
• 34:12
  Because
• 34:13
  what
• 34:13
  do
• 34:13
  you
• 34:13
  think?
• 34:13
  My
• 34:14
  professional
• 34:14
  electrician
• 34:15
  did
• 34:15
  this.
• 34:16
  And
• 34:16
  he
• 34:16
  really
• 34:16
  emphasized
• 34:17
  professional.
• 34:18
  And
• 34:18
  I
• 34:18
  said,
• 34:19
  well,
• 34:21
  okay.
• 34:22
  I
• 34:22
  said,
• 34:22
  well,
• 34:24
  have
• 34:24
  you
• 34:24
  known
• 34:24
  this
• 34:25
  professional
• 34:26
  electrician
• 34:26
  a
• 34:27
  long
• 34:27
  time?
• 34:28
  Yes.
• 34:29
  And
• 34:30
  does
• 34:30
  he
• 34:30
  do
• 34:30
  work
• 34:31
  for
• 34:31
  you
• 34:31
  in
• 34:31
  your
• 34:31
  food
• 34:32
  processing
• 34:33
  business?
• 34:34
  Yes.
• 34:35
  Okay.
• 34:36
  I
• 34:36
  said,
• 34:37
  well,
• 34:37
  that
• 34:37
  makes
• 34:37
  really
• 34:38
  good
• 34:38
  sense.
• 34:38
  And
• 34:39
  I
• 34:39
  think
• 34:39
  if
• 34:40
  we
• 34:40
  were
• 34:40
  in
• 34:40
  a
• 34:40
  packing
• 34:41
  plant,
• 34:42
  this
• 34:42
  would
• 34:42
  make
• 34:42
  really
• 34:43
  good
• 34:43
  sense.
• 34:43
  This
• 34:43
  would
• 34:43
  be
• 34:44
  great.
• 34:44
  Safest
• 34:45
  place
• 34:45
  on
• 34:45
  the
• 34:45
  planet.
• 34:46
  I
• 34:46
  get
• 34:46
  it.
• 34:46
  Because
• 34:47
  you
• 34:47
  would
• 34:47
  see
• 34:47
  everything.
• 34:48
  And
• 34:48
  it
• 34:48
  makes
• 34:48
  a
• 34:48
  lot
• 34:49
  of
• 34:49
  sense
• 34:49
  to
• 34:49
  me.
• 34:49
  I
• 34:49
  said,
• 34:49
  but
• 34:50
  in
• 34:50
  your
• 34:50
  own
• 34:50
  home,
• 34:51
  it
• 34:51
  needs
• 34:52
  to
• 34:52
  be
• 34:52
  a
• 34:52
  little
• 34:52
  bit
• 34:52
  different.
• 34:53
  There's
• 34:53
  circadian
• 34:54
  rhythms,
• 34:54
  and
• 34:54
  there's
• 34:55
  how
• 34:55
  people
• 34:55
  like
• 34:55
  to
• 34:55
  be
• 34:56
  lighted,
• 34:56
  and
• 34:57
  it's
• 34:57
  oppressive
• 34:58
  if
• 34:58
  it's
• 34:58
  too
• 34:59
  much
• 34:59
  and
• 34:59
  on.
• 34:59
  And
• 35:00
  I
• 35:00
  tried
• 35:00
  so
• 35:00
  hard
• 35:01
  to
• 35:01
  keep
• 35:01
  my
• 35:01
  cool,
• 35:01
  but
• 35:02
  I
• 35:03
  probably
• 35:03
  match
• 35:04
  the
• 35:04
  little
• 35:04
  tools
• 35:05
  that
• 35:05
  are
• 35:05
  in
• 35:05
  here.
• 35:06
  Yep.
• 35:07
  Background.
• 35:08
  Yep.
• 35:09
  It
• 35:09
  took
• 35:09
  so
• 35:09
  much
• 35:09
  effort.
• 35:10
  And
• 35:10
  so
• 35:10
  then
• 35:10
  the
• 35:11
  next
• 35:11
  time
• 35:11
  I
• 35:11
  came,
• 35:13
  he
• 35:13
  said,
• 35:14
  I
• 35:14
  know
• 35:14
  your
• 35:14
  tell
• 35:15
  now.
• 35:16
  You
• 35:17
  turn
• 35:17
  red
• 35:17
  when
• 35:17
  you
• 35:18
  get
• 35:18
  upset.
• 35:18
  I
• 35:19
  can
• 35:19
  see
• 35:19
  it.
• 35:19
  You
• 35:19
  just
• 35:20
  light
• 35:20
  up.
• 35:21
  And
• 35:21
  I
• 35:21
  thought,
• 35:22
  that's
• 35:22
  it.
• 35:22
  I'm
• 35:22
  getting
• 35:22
  Bev
• 35:23
  Walker.
• 35:23
  And
• 35:23
  I
• 35:23
  did
• 35:24
  for
• 35:24
  the
• 35:24
  rest
• 35:24
  of
• 35:24
  the
• 35:24
  time.
• 35:25
  And
• 35:25
  I
• 35:25
  never
• 35:26
  talked
• 35:27
  about.
• 35:27
  Never
• 35:27
  let
• 35:27
  him
• 35:27
  see
• 35:28
  his
• 35:28
  sweat.
• 35:28
  I
• 35:28
  took
• 35:28
  that
• 35:29
  to
• 35:29
  a
• 35:29
  whole
• 35:29
  other
• 35:29
  level.
• 35:30
  Absolutely.
• 35:30
  Like,
• 35:31
  I'm
• 35:31
  gonna
• 35:31
  win
• 35:31
  this
• 35:31
  one.
• 35:32
  Yeah.
• 35:32
  But
• 35:32
  it's
• 35:33
  just
• 35:33
  became,
• 35:36
  I'm
• 35:36
  glad
• 35:36
  that
• 35:36
  I
• 35:36
  finished
• 35:37
  the
• 35:37
  project.
• 35:38
  His
• 35:38
  wife
• 35:38
  is
• 35:39
  really
• 35:39
  happy.
• 35:39
  Eventually,
• 35:40
  he
• 35:40
  said,
• 35:40
  thank
• 35:41
  you.
• 35:42
  But
• 35:42
  you
• 35:43
  do
• 35:43
  those.
• 35:43
  Those
• 35:44
  do
• 35:44
  make
• 35:44
  you
• 35:44
  grow
• 35:44
  as
• 35:45
  a
• 35:45
  human
• 35:45
  being.
• 35:45
  I
• 35:46
  never
• 35:48
  want
• 35:48
  to
• 35:48
  allow
• 35:49
  someone
• 35:50
  to
• 35:50
  get
• 35:50
  me
• 35:50
  to
• 35:50
  that
• 35:51
  point
• 35:51
  again.
• 35:52
  I
• 35:52
  know
• 35:52
  that.
• 35:52
  I
• 35:53
  know
• 35:53
  after
• 35:53
  18
• 35:53
  years,
• 35:54
  I
• 35:55
  know
• 35:55
  I
• 35:55
  don't
• 35:55
  know
• 35:55
  everything,
• 35:56
  but
• 35:56
  I
• 35:57
  know
• 35:57
  that
• 35:57
  I
• 35:57
  do
• 35:57
  know
• 35:57
  certain
• 35:58
  things.
• 35:59
  And
• 35:59
  you
• 35:59
  can
• 35:59
  talk
• 36:00
  to
• 36:00
  me
• 36:00
  however
• 36:00
  you
• 36:01
  think
• 36:01
  you
• 36:01
  need
• 36:01
  to
• 36:01
  talk
• 36:02
  to
• 36:02
  me.
• 36:02
  It's
• 36:02
  not
• 36:02
  going
• 36:03
  to
• 36:03
  change
• 36:04
  how
• 36:04
  I
• 36:04
  feel.
• 36:05
  And
• 36:05
  I
• 36:05
  feel
• 36:05
  like
• 36:06
  that's
• 36:06
  a
• 36:06
  big
• 36:07
  part
• 36:07
  of
• 36:07
  being
• 36:08
  a
• 36:08
  professional,
• 36:09
  is
• 36:10
  believing
• 36:11
  in
• 36:11
  your
• 36:11
  team,
• 36:11
  believing
• 36:12
  in
• 36:12
  the
• 36:12
  experience
• 36:12
  that
• 36:13
  you
• 36:13
  have,
• 36:13
  believing
• 36:13
  that
• 36:14
  you
• 36:14
  want
• 36:14
  the
• 36:14
  best
• 36:14
  for
• 36:14
  the
• 36:15
  client
• 36:16
  and
• 36:16
  being
• 36:16
  able
• 36:17
  to
• 36:17
  articulate
• 36:17
  that.
• 36:18
  And
• 36:18
  I
• 36:18
  think
• 36:18
  that's
• 36:19
  where,
• 36:20
  as
• 36:20
  a
• 36:20
  younger
• 36:20
  designer,
• 36:21
  it
• 36:21
  was
• 36:21
  very
• 36:21
  hard
• 36:21
  for
• 36:22
  me
• 36:22
  because
• 36:22
  I
• 36:22
  didn't
• 36:22
  have
• 36:23
  the
• 36:23
  confidence.
• 36:24
  Not
• 36:24
  that
• 36:24
  I
• 36:25
  do
• 36:25
  now
• 36:25
  100%.
• 36:26
  I
• 36:26
  mean,
• 36:26
  I
• 36:26
  think
• 36:26
  once
• 36:27
  you
• 36:27
  think
• 36:27
  you
• 36:27
  have
• 36:27
  it
• 36:27
  all,
• 36:28
  like,
• 36:28
  you're
• 36:29
  in
• 36:29
  trouble.
• 36:29
  You
• 36:29
  have
• 36:29
  nothing
• 36:30
  to
• 36:30
  offer
• 36:30
  anymore
• 36:30
  because
• 36:31
  you're
• 36:31
  not
• 36:31
  going
• 36:31
  to
• 36:31
  learn
• 36:31
  anything
• 36:32
  anymore.
• 36:32
  But
• 36:33
  that's
• 36:33
  a
• 36:33
  really
• 36:34
  tough
• 36:34
  thing.
• 36:34
  And
• 36:34
  I
• 36:35
  feel
• 36:35
  like
• 36:35
  that
• 36:35
  contract,
• 36:36
  that
• 36:37
  letter
• 36:37
  of
• 36:37
  agreement,
• 36:38
  protects
• 36:38
  me
• 36:38
  in
• 36:38
  those
• 36:38
  situations
• 36:39
  because
• 36:42
  I
• 36:42
  will
• 36:42
  give
• 36:43
  you
• 36:43
  my
• 36:43
  best
• 36:43
  opinion,
• 36:44
  and
• 36:44
  you
• 36:44
  can
• 36:44
  take
• 36:44
  it
• 36:45
  or
• 36:45
  leave
• 36:45
  it,
• 36:45
  but
• 36:45
  you
• 36:45
  will
• 36:46
  write
• 36:46
  that
• 36:46
  check
• 36:46
  when
• 36:47
  I
• 36:47
  give
• 36:47
  you
• 36:47
  that
• 36:47
  invoice
• 36:48
  every
• 36:49
  30
• 36:49
  days.
• 36:50
  Ta
• 36:50
  da.
• 36:51
  There
• 36:51
  you
• 36:51
  go.
• 36:51
  I
• 36:52
  mean,
• 36:53
  but
• 36:53
  it's.
• 36:53
  It
• 36:54
  took
• 36:54
  a
• 36:54
  long
• 36:54
  time
• 36:54
  to
• 36:55
  get
• 36:55
  there,
• 36:55
  I
• 36:55
  think.
• 36:55
  Johnny,
• 36:56
  what
• 36:56
  was
• 36:56
  starting
• 36:56
  off.
• 36:57
  Have
• 36:57
  a
• 36:57
  hard
• 36:57
  time.
• 36:57
  What
• 36:57
  was
• 36:58
  one
• 36:58
  of
• 36:58
  your
• 36:58
  hard
• 36:58
  stories?
• 36:59
  You
• 36:59
  got
• 36:59
  one.
• 37:01
  Is
• 37:01
  the
• 37:01
  statute
• 37:02
  of
• 37:02
  limitations
• 37:02
  over?
• 37:04
  He's,
• 37:05
  like,
• 37:05
  talking
• 37:06
  about
• 37:06
  that.
• 37:07
  No,
• 37:07
  I
• 37:07
  just.
• 37:08
  It
• 37:08
  always
• 37:08
  comes
• 37:08
  back
• 37:09
  to
• 37:09
  the
• 37:09
  human
• 37:09
  touch
• 37:10
  of
• 37:10
  being
• 37:11
  in
• 37:11
  this
• 37:12
  business.
• 37:12
  And
• 37:12
  it's
• 37:12
  so
• 37:13
  important.
• 37:14
  And
• 37:14
  again,
• 37:14
  when
• 37:15
  you.
• 37:15
  It's
• 37:15
  so
• 37:15
  liberating
• 37:16
  when
• 37:16
  you
• 37:16
  find
• 37:16
  that
• 37:16
  confidence,
• 37:17
  when
• 37:17
  you
• 37:17
  find
• 37:18
  that
• 37:18
  point
• 37:18
  where
• 37:18
  you're,
• 37:19
  like,
• 37:20
  not
• 37:20
  rattled,
• 37:21
  not
• 37:21
  questioning
• 37:22
  your
• 37:22
  own
• 37:23
  judgment,
• 37:23
  questioning
• 37:24
  your
• 37:24
  ability,
• 37:24
  because
• 37:25
  somebody
• 37:25
  said
• 37:25
  something
• 37:27
  once,
• 37:27
  you
• 37:27
  know
• 37:28
  it
• 37:28
  and
• 37:28
  you
• 37:28
  own
• 37:29
  it
• 37:29
  again.
• 37:29
  That's
• 37:30
  why
• 37:30
  I
• 37:30
  could
• 37:30
  walk
• 37:30
  in
• 37:31
  and
• 37:31
  sell
• 37:31
  a
• 37:31
  $250,000
• 37:33
  remodel
• 37:34
  in
• 37:34
  cutoffs
• 37:35
  if
• 37:35
  that's
• 37:36
  what
• 37:36
  I
• 37:36
  wanted
• 37:37
  to
• 37:37
  do.
• 37:38
  And
• 37:38
  people
• 37:39
  like
• 37:39
  Kevin
• 37:39
  couldn't,
• 37:40
  because
• 37:40
  I
• 37:40
  knew
• 37:41
  I
• 37:41
  stood
• 37:41
  in
• 37:42
  my
• 37:42
  truth.
• 37:43
  And
• 37:43
  I
• 37:44
  spoke
• 37:44
  with
• 37:44
  honesty
• 37:45
  always.
• 37:46
  And
• 37:46
  people
• 37:47
  sense
• 37:47
  that,
• 37:47
  and
• 37:47
  people
• 37:48
  know
• 37:48
  that.
• 37:49
  And
• 37:49
  I
• 37:49
  wasn't
• 37:50
  going
• 37:50
  to
• 37:50
  argue
• 37:50
  with
• 37:50
  you
• 37:51
  because,
• 37:52
  A,
• 37:52
  I
• 37:53
  don't
• 37:53
  want
• 37:53
  to
• 37:53
  eat
• 37:53
  the
• 37:53
  beta
• 37:54
  blockers,
• 37:54
  and
• 37:54
  B,
• 37:54
  I
• 37:55
  don't
• 37:55
  have
• 37:55
  the
• 37:55
  energy.
• 37:57
  You
• 37:57
  know
• 37:57
  what
• 37:57
  I
• 37:57
  mean?
• 37:58
  I'm
• 37:58
  down
• 37:58
  the
• 37:59
  road.
• 37:59
  I
• 37:59
  got
• 37:59
  better
• 38:00
  things
• 38:00
  to
• 38:00
  do
• 38:00
  than
• 38:00
  stand
• 38:01
  here
• 38:01
  and
• 38:01
  argue
• 38:01
  over
• 38:02
  whether
• 38:03
  I'm
• 38:03
  right
• 38:03
  as
• 38:04
  a
• 38:04
  25
• 38:04
  year
• 38:04
  contractor
• 38:05
  or
• 38:06
  you're
• 38:06
  right,
• 38:06
  as
• 38:06
  a
• 38:06
  30
• 38:07
  year
• 38:07
  dentist.
• 38:08
  Like,
• 38:09
  I'm
• 38:09
  not
• 38:09
  having
• 38:09
  this
• 38:10
  discussion.
• 38:10
  Come
• 38:11
  on.
• 38:11
  Yeah.
• 38:12
  You
• 38:12
  know,
• 38:12
  Johnny,
• 38:12
  can
• 38:13
  I
• 38:13
  and
• 38:14
  Eric
• 38:14
  both.
• 38:14
  I
• 38:15
  really
• 38:15
  feel
• 38:15
  for
• 38:15
  designers
• 38:16
  or
• 38:16
  contractors
• 38:17
  that
• 38:17
  are
• 38:18
  just
• 38:18
  starting
• 38:18
  off
• 38:19
  and
• 38:19
  don't
• 38:19
  have
• 38:19
  that
• 38:20
  confidence
• 38:20
  yet.
• 38:21
  I
• 38:21
  would
• 38:21
  have
• 38:21
  liked
• 38:22
  to
• 38:22
  have
• 38:22
  had
• 38:23
  someone
• 38:24
  help
• 38:24
  me
• 38:25
  bridge
• 38:26
  that
• 38:27
  in
• 38:27
  my
• 38:27
  own
• 38:27
  mind.
• 38:28
  What
• 38:28
  do
• 38:28
  you
• 38:28
  think?
• 38:29
  What
• 38:30
  would
• 38:30
  you
• 38:30
  tell
• 38:31
  your
• 38:31
  younger
• 38:32
  you
• 38:33
  that
• 38:34
  people
• 38:34
  just
• 38:34
  starting
• 38:35
  off
• 38:35
  could
• 38:35
  tell
• 38:35
  themselves
• 38:36
  that
• 38:36
  you
• 38:36
  think
• 38:36
  would
• 38:36
  make
• 38:37
  a
• 38:37
  difference?
• 38:38
  I
• 38:38
  think
• 38:38
  you
• 38:38
  got
• 38:38
  to
• 38:38
  do
• 38:39
  the
• 38:39
  time.
• 38:40
  You
• 38:40
  just
• 38:40
  gotta
• 38:40
  do
• 38:40
  the
• 38:41
  time.
• 38:41
  Honestly,
• 38:42
  I
• 38:42
  think
• 38:42
  that's
• 38:43
  as
• 38:43
  much
• 38:43
  as
• 38:44
  I
• 38:44
  hate
• 38:44
  saying
• 38:44
  that,
• 38:45
  because
• 38:45
  I
• 38:45
  did.
• 38:46
  I
• 38:46
  searched
• 38:46
  for
• 38:47
  mentors,
• 38:47
  I
• 38:47
  tried
• 38:48
  to
• 38:48
  follow
• 38:48
  people,
• 38:48
  you
• 38:49
  know,
• 38:49
  luckily
• 38:49
  I
• 38:49
  knew
• 38:50
  a
• 38:50
  couple
• 38:50
  older
• 38:50
  carpenters
• 38:51
  and
• 38:51
  I
• 38:51
  definitely
• 38:52
  learned
• 38:52
  some
• 38:52
  things
• 38:53
  from
• 38:53
  them.
• 38:53
  But
• 38:54
  people
• 38:54
  skills,
• 38:56
  man,
• 38:56
  it's.
• 38:57
  It's
• 38:57
  like
• 38:57
  teaching
• 38:58
  guitar
• 38:58
  style.
• 38:59
  You
• 39:01
  can
• 39:01
  teach
• 39:01
  you
• 39:01
  the
• 39:01
  notes,
• 39:02
  I
• 39:02
  can
• 39:03
  teach
• 39:03
  you
• 39:03
  the
• 39:03
  notes,
• 39:03
  but
• 39:04
  I
• 39:04
  can't
• 39:04
  teach
• 39:04
  you
• 39:05
  this,
• 39:05
  the
• 39:05
  feel,
• 39:06
  the
• 39:06
  style.
• 39:07
  And
• 39:07
  I
• 39:07
  think
• 39:07
  that's
• 39:08
  something.
• 39:08
  You
• 39:08
  just
• 39:08
  have
• 39:09
  to
• 39:09
  have
• 39:10
  50
• 39:10
  conversations
• 39:11
  with
• 39:11
  various
• 39:12
  clients
• 39:12
  to
• 39:13
  really
• 39:13
  get
• 39:15
  who
• 39:15
  you
• 39:15
  are
• 39:15
  and
• 39:15
  where
• 39:16
  you
• 39:16
  stand
• 39:16
  and
• 39:17
  really
• 39:17
  find
• 39:17
  that
• 39:17
  for
• 39:17
  yourself.
• 39:18
  This
• 39:18
  reminds
• 39:19
  me,
• 39:19
  somebody
• 39:19
  called
• 39:20
  me
• 39:20
  once
• 39:20
  a
• 39:20
  week,
• 39:21
  you
• 39:21
  know
• 39:21
  what
• 39:21
  I
• 39:21
  mean?
• 39:21
  And
• 39:21
  wanted
• 39:22
  a
• 39:22
  mentor
• 39:22
  and
• 39:22
  was
• 39:22
  like,
• 39:23
  dude,
• 39:23
  I
• 39:23
  dealt
• 39:23
  with
• 39:24
  this
• 39:24
  guy
• 39:24
  this
• 39:24
  week
• 39:24
  and
• 39:25
  this
• 39:25
  guy
• 39:25
  that.
• 39:25
  I've
• 39:25
  got
• 39:26
  tips.
• 39:26
  And
• 39:27
  just
• 39:27
  having
• 39:27
  somebody
• 39:28
  to
• 39:28
  say
• 39:28
  you're
• 39:28
  okay
• 39:30
  is
• 39:30
  huge.
• 39:31
  Seriously,
• 39:32
  just
• 39:32
  to
• 39:33
  have
• 39:33
  some
• 39:33
  value,
• 39:34
  just.
• 39:34
  To
• 39:34
  have
• 39:34
  social
• 39:35
  media
• 39:35
  groups
• 39:35
  these
• 39:36
  days,
• 39:36
  right?
• 39:36
  So
• 39:36
  get
• 39:37
  involved
• 39:37
  with
• 39:37
  those.
• 39:37
  Right?
• 39:38
  Because
• 39:38
  you
• 39:38
  need
• 39:38
  that
• 39:39
  self
• 39:39
  validation
• 39:40
  or
• 39:40
  other
• 39:40
  validation.
• 39:41
  You
• 39:41
  need
• 39:42
  people
• 39:42
  to
• 39:42
  say
• 39:43
  you're
• 39:43
  not
• 39:43
  crazy,
• 39:44
  you're
• 39:44
  not
• 39:44
  a
• 39:44
  bad
• 39:45
  person,
• 39:45
  you're
• 39:45
  not
• 39:46
  wrong.
• 39:46
  Maybe
• 39:47
  that
• 39:47
  person
• 39:47
  had
• 39:48
  a
• 39:48
  bad
• 39:48
  day,
• 39:48
  maybe
• 39:48
  their
• 39:49
  cat
• 39:49
  ran
• 39:49
  away,
• 39:49
  who
• 39:50
  knows?
• 39:51
  Don't
• 39:51
  take
• 39:51
  it
• 39:51
  personally.
• 39:52
  And
• 39:52
  learning
• 39:53
  some
• 39:53
  of
• 39:53
  those
• 39:53
  lessons
• 39:54
  is
• 39:54
  hard.
• 39:54
  And
• 39:55
  if
• 39:55
  you
• 39:55
  don't
• 39:55
  have
• 39:55
  somebody
• 39:56
  to
• 39:56
  talk
• 39:56
  to
• 39:56
  and
• 39:56
  understand
• 39:57
  that
• 39:57
  with,
• 39:58
  it
• 39:58
  gets
• 39:59
  really
• 39:59
  lonely
• 39:59
  and
• 39:59
  you
• 40:00
  can
• 40:00
  get
• 40:00
  really
• 40:00
  down
• 40:00
  on
• 40:00
  yourself
• 40:01
  about
• 40:01
  it
• 40:01
  and
• 40:02
  it
• 40:02
  costs
• 40:02
  you.
• 40:03
  And,
• 40:03
  and
• 40:03
  I've
• 40:04
  been
• 40:04
  there,
• 40:04
  you
• 40:04
  know,
• 40:04
  we've
• 40:05
  all
• 40:05
  been
• 40:05
  in
• 40:05
  the
• 40:05
  hole
• 40:06
  and
• 40:07
  you
• 40:07
  know,
• 40:07
  luckily
• 40:08
  there's
• 40:08
  been
• 40:09
  somebody
• 40:09
  to
• 40:09
  help
• 40:10
  pull
• 40:10
  us
• 40:10
  out
• 40:10
  or
• 40:11
  we
• 40:11
  wouldn't
• 40:11
  be
• 40:11
  here
• 40:11
  now.
• 40:11
  Yeah,
• 40:12
  I
• 40:12
  remember
• 40:13
  I
• 40:13
  had
• 40:13
  one
• 40:14
  project,
• 40:14
  I
• 40:15
  had
• 40:15
  one
• 40:15
  project
• 40:15
  that
• 40:16
  I
• 40:16
  went
• 40:16
  and
• 40:16
  sat
• 40:16
  in
• 40:16
  my
• 40:16
  car
• 40:17
  and
• 40:17
  I
• 40:17
  went,
• 40:19
  how
• 40:19
  do
• 40:20
  I
• 40:20
  navigate
• 40:21
  this?
• 40:22
  You
• 40:23
  know?
• 40:23
  And
• 40:23
  I
• 40:23
  was
• 40:23
  probably
• 40:24
  eight
• 40:24
  years
• 40:24
  into
• 40:25
  the
• 40:25
  design
• 40:25
  career
• 40:25
  where
• 40:26
  I
• 40:26
  was
• 40:27
  confident
• 40:27
  of
• 40:27
  what
• 40:27
  I
• 40:28
  was
• 40:28
  doing.
• 40:29
  But
• 40:30
  we'll
• 40:30
  keep
• 40:30
  this
• 40:31
  G
• 40:32
  rated
• 40:32
  for
• 40:32
  the
• 40:32
  radio
• 40:33
  show.
• 40:33
  But
• 40:34
  new
• 40:34
  construction,
• 40:35
  build.
• 40:35
  I'm
• 40:36
  the
• 40:36
  designer.
• 40:37
  There
• 40:37
  were
• 40:37
  planned
• 40:38
  revisions
• 40:38
  from
• 40:38
  the
• 40:39
  architect
• 40:39
  we're
• 40:40
  walking
• 40:40
  through.
• 40:41
  And
• 40:41
  I'm
• 40:41
  in
• 40:41
  the
• 40:41
  master
• 40:42
  bedroom.
• 40:43
  And
• 40:43
  yes,
• 40:43
  I
• 40:43
  am
• 40:43
  fighting
• 40:44
  to
• 40:44
  keep
• 40:44
  the
• 40:44
  word
• 40:44
  master
• 40:45
  bedroom
• 40:45
  out
• 40:45
  there.
• 40:45
  I
• 40:45
  don't
• 40:46
  do
• 40:46
  primary
• 40:46
  suite.
• 40:48
  That's
• 40:48
  my
• 40:48
  little
• 40:49
  hill
• 40:49
  I'm
• 40:50
  gonna
• 40:50
  die
• 40:50
  on.
• 40:51
  But
• 40:52
  I'm
• 40:53
  walking
• 40:53
  through,
• 40:53
  and
• 40:53
  I'm
• 40:54
  like,
• 40:54
  why
• 40:54
  do
• 40:54
  we
• 40:54
  have
• 40:55
  to
• 40:55
  deal
• 40:55
  with.
• 40:58
  I'm
• 40:59
  walking
• 40:59
  through
• 40:59
  the
• 41:00
  house.
• 41:00
  I'm
• 41:00
  like,
• 41:01
  why
• 41:01
  is
• 41:01
  there
• 41:01
  a
• 41:02
  crawl
• 41:02
  space
• 41:03
  door
• 41:03
  in
• 41:03
  the
• 41:04
  middle
• 41:04
  of
• 41:04
  the
• 41:04
  floor
• 41:05
  of
• 41:05
  the
• 41:05
  bedroom?
• 41:06
  I'm
• 41:06
  like,
• 41:07
  is
• 41:07
  this.
• 41:08
  Isn't
• 41:09
  that
• 41:09
  where
• 41:09
  they
• 41:09
  go?
• 41:11
  But
• 41:11
  why
• 41:12
  it.
• 41:12
  What
• 41:12
  would
• 41:12
  be
• 41:13
  the
• 41:13
  end
• 41:13
  of
• 41:13
  the
• 41:13
  bed?
• 41:13
  Is
• 41:13
  that.
• 41:15
  And
• 41:15
  the
• 41:17
  very
• 41:18
  quiet
• 41:20
  wife
• 41:20
  goes,
• 41:21
  that's
• 41:22
  the
• 41:22
  trap
• 41:22
  door
• 41:23
  to
• 41:23
  the
• 41:23
  red
• 41:23
  velvet
• 41:24
  room.
• 41:25
  Okay.
• 41:26
  Don't
• 41:26
  want
• 41:26
  to.
• 41:30
  Know
• 41:30
  about
• 41:30
  that.
• 41:31
  In
• 41:32
  my
• 41:32
  head,
• 41:32
  I'm
• 41:32
  like,
• 41:34
  holy
• 41:34
  hell.
• 41:35
  I'm
• 41:35
  going
• 41:36
  to
• 41:36
  have
• 41:36
  to
• 41:36
  ask
• 41:36
  storage
• 41:37
  questions
• 41:38
  for
• 41:38
  cabinetry
• 41:39
  in
• 41:39
  the
• 41:39
  red
• 41:40
  velvet
• 41:40
  room.
• 41:40
  And
• 41:41
  I
• 41:41
  don't
• 41:41
  want
• 41:42
  to
• 41:42
  have
• 41:42
  this
• 41:42
  conversation.
• 41:48
  Oh,
• 41:49
  no,
• 41:50
  man.
• 41:50
  And
• 41:50
  I'm
• 41:50
  like,
• 41:51
  what
• 41:52
  do
• 41:52
  I
• 41:52
  do
• 41:53
  with
• 41:53
  this?
• 41:53
  And
• 41:54
  I
• 41:54
  punted.
• 41:54
  I
• 41:54
  went,
• 41:55
  oh,
• 41:56
  okay.
• 41:57
  And
• 41:57
  I
• 41:57
  just
• 41:57
  let
• 41:58
  it
• 41:58
  go
• 41:58
  because
• 41:58
  I'm
• 41:59
  like,
• 41:59
  I
• 41:59
  need
• 41:59
  to
• 41:59
  be
• 42:00
  mentally
• 42:00
  prepared
• 42:00
  for
• 42:01
  this
• 42:01
  conversation.
• 42:03
  And
• 42:04
  I
• 42:04
  wasn't.
• 42:05
  Let's
• 42:05
  be
• 42:05
  honest.
• 42:05
  I
• 42:06
  wasn't.
• 42:06
  I
• 42:06
  was
• 42:07
  like,
• 42:08
  wow,
• 42:09
  this
• 42:09
  is
• 42:10
  beyond
• 42:10
  my
• 42:11
  comfort
• 42:11
  level
• 42:12
  of
• 42:12
  this
• 42:12
  group
• 42:13
  conversation
• 42:14
  right
• 42:14
  here.
• 42:14
  And.
• 42:17
  That
• 42:17
  was
• 42:17
  like
• 42:17
  a
• 42:17
  horror
• 42:18
  story
• 42:18
  in
• 42:18
  its
• 42:18
  own
• 42:18
  going.
• 42:19
  I
• 42:19
  do
• 42:19
  not
• 42:20
  want
• 42:20
  to
• 42:20
  be
• 42:20
  a
• 42:20
  part
• 42:20
  of
• 42:20
  this
• 42:21
  conversation.
• 42:22
  I
• 42:23
  am.
• 42:23
  I
• 42:23
  can't
• 42:24
  believe
• 42:24
  I've
• 42:24
  never
• 42:24
  heard
• 42:25
  that
• 42:25
  one.
• 42:25
  I
• 42:26
  know
• 42:26
  it.
• 42:26
  See?
• 42:29
  And
• 42:29
  it
• 42:29
  was
• 42:29
  the
• 42:29
  time
• 42:29
  we
• 42:30
  were
• 42:30
  working.
• 42:30
  You
• 42:30
  probably
• 42:31
  did
• 42:31
  at
• 42:31
  some
• 42:31
  point,
• 42:31
  but
• 42:32
  thought
• 42:32
  about
• 42:32
  writing
• 42:33
  a
• 42:33
  song
• 42:33
  about
• 42:33
  it,
• 42:33
  but
• 42:33
  you
• 42:34
  know
• 42:34
  what
• 42:34
  I
• 42:34
  mean?
• 42:34
  But
• 42:35
  it
• 42:35
  was
• 42:35
  just
• 42:36
  great.
• 42:36
  A
• 42:37
  song
• 42:37
  about
• 42:37
  this.
• 42:40
  But
• 42:40
  we
• 42:40
  don't
• 42:41
  let
• 42:41
  base.
• 42:41
  That's
• 42:41
  why
• 42:42
  we
• 42:42
  don't
• 42:42
  let
• 42:42
  bass
• 42:42
  players
• 42:43
  write
• 42:43
  songs.
• 42:43
  Oh,
• 42:46
  wow.
• 42:48
  But
• 42:48
  seriously,
• 42:49
  though,
• 42:49
  that's
• 42:50
  some
• 42:50
  of
• 42:50
  the
• 42:50
  stuff
• 42:50
  that
• 42:50
  you
• 42:50
  run
• 42:51
  into
• 42:51
  and
• 42:51
  professional.
• 42:52
  You're
• 42:52
  like,
• 42:53
  I
• 42:54
  don't
• 42:54
  want
• 42:54
  to
• 42:54
  do
• 42:54
  this.
• 42:56
  I
• 42:56
  don't
• 42:56
  want
• 42:56
  to
• 42:56
  do
• 42:56
  this.
• 42:57
  So,
• 42:58
  again,
• 42:59
  finding
• 42:59
  the
• 42:59
  right
• 42:59
  designer
• 43:00
  for
• 43:00
  your
• 43:00
  project.
• 43:01
  I
• 43:01
  was
• 43:01
  not
• 43:01
  the
• 43:01
  right
• 43:02
  designer
• 43:02
  for
• 43:02
  that
• 43:02
  project
• 43:03
  because
• 43:03
  I
• 43:03
  just
• 43:03
  didn't
• 43:03
  want
• 43:03
  to
• 43:04
  know
• 43:04
  those
• 43:04
  people
• 43:04
  that
• 43:04
  way.
• 43:06
  Well,
• 43:06
  there's
• 43:06
  actually
• 43:06
  a
• 43:07
  designer
• 43:07
  who.
• 43:08
  There's
• 43:08
  a
• 43:08
  show,
• 43:09
  I
• 43:10
  think,
• 43:10
  on
• 43:10
  Netflix
• 43:11
  about
• 43:11
  rooms
• 43:12
  like
• 43:12
  that.
• 43:13
  And
• 43:13
  you
• 43:13
  can
• 43:13
  hire
• 43:14
  this
• 43:14
  gal,
• 43:15
  and
• 43:15
  she's
• 43:15
  very
• 43:16
  well
• 43:16
  known,
• 43:16
  and
• 43:17
  I've
• 43:18
  not
• 43:18
  watched
• 43:18
  the
• 43:18
  show.
• 43:21
  It's
• 43:21
  not
• 43:21
  really
• 43:22
  my
• 43:23
  aesthetic.
• 43:24
  But
• 43:25
  I
• 43:25
  think,
• 43:25
  Johnny,
• 43:25
  you
• 43:26
  and
• 43:26
  I.
• 43:26
  Need
• 43:26
  to
• 43:26
  do
• 43:26
  those
• 43:26
  review
• 43:27
  videos
• 43:27
  where
• 43:27
  you
• 43:28
  put
• 43:28
  up
• 43:28
  the
• 43:28
  show
• 43:28
  and
• 43:28
  then
• 43:29
  make
• 43:29
  your
• 43:29
  comments,
• 43:29
  and
• 43:30
  we'll
• 43:30
  just
• 43:30
  do
• 43:30
  some
• 43:30
  stuff
• 43:31
  with
• 43:31
  that
• 43:31
  where
• 43:31
  you
• 43:31
  play
• 43:32
  it
• 43:32
  and
• 43:32
  then
• 43:32
  just
• 43:32
  go,
• 43:34
  what?
• 43:35
  Yeah,
• 43:37
  yeah.
• 43:37
  But
• 43:38
  then
• 43:38
  we'd
• 43:38
  have
• 43:38
  to
• 43:38
  Watch
• 43:38
  it.
• 43:38
  But
• 43:39
  it's
• 43:39
  just,
• 43:39
  again,
• 43:40
  the
• 43:40
  wild
• 43:41
  stuff
• 43:42
  in
• 43:42
  the
• 43:42
  books
• 43:42
  we
• 43:42
  could
• 43:43
  write
• 43:43
  of
• 43:44
  some
• 43:44
  of
• 43:44
  the
• 43:44
  things
• 43:45
  that
• 43:45
  we
• 43:45
  get
• 43:45
  thrown
• 43:45
  into
• 43:46
  as
• 43:47
  designers,
• 43:47
  contractors.
• 43:49
  And
• 43:50
  that
• 43:51
  would
• 43:51
  have
• 43:51
  been
• 43:51
  much
• 43:51
  smarter
• 43:52
  for
• 43:52
  the
• 43:52
  homeowner
• 43:53
  to
• 43:54
  have
• 43:54
  that
• 43:54
  conversation
• 43:55
  early
• 43:56
  on.
• 43:56
  Yes.
• 43:57
  Than
• 43:57
  to
• 43:57
  drop
• 43:57
  that
• 43:58
  multiple
• 43:58
  hand
• 43:59
  grenade
• 43:59
  in
• 43:59
  the
• 43:59
  middle
• 44:00
  of
• 44:00
  a
• 44:00
  job
• 44:00
  site
• 44:00
  walk.
• 44:03
  Yeah.
• 44:03
  That's
• 44:03
  an
• 44:03
  interesting.
• 44:04
  I
• 44:04
  never.
• 44:04
  Yeah,
• 44:05
  no,
• 44:06
  no,
• 44:06
  never
• 44:06
  ran
• 44:07
  into
• 44:07
  that
• 44:07
  one.
• 44:08
  I
• 44:08
  have
• 44:08
  a
• 44:08
  client
• 44:09
  who
• 44:09
  introduced
• 44:09
  me
• 44:10
  to
• 44:10
  her
• 44:10
  nanny
• 44:12
  one
• 44:12
  day
• 44:12
  and
• 44:13
  then
• 44:13
  asked
• 44:14
  us
• 44:14
  to.
• 44:15
  After
• 44:15
  we
• 44:15
  completed
• 44:16
  a
• 44:16
  certain
• 44:17
  place
• 44:17
  in
• 44:17
  our.
• 44:17
  Like,
• 44:18
  a
• 44:18
  living
• 44:18
  room
• 44:18
  in
• 44:18
  our
• 44:19
  home,
• 44:19
  asked
• 44:19
  us
• 44:19
  to
• 44:20
  go
• 44:20
  and
• 44:20
  start
• 44:20
  on
• 44:21
  a
• 44:21
  bedroom
• 44:22
  and
• 44:22
  bathroom
• 44:23
  renovation.
• 44:24
  And
• 44:24
  so
• 44:25
  I
• 44:25
  sent
• 44:25
  my
• 44:25
  senior
• 44:25
  designer
• 44:26
  into
• 44:27
  the
• 44:27
  home
• 44:27
  to
• 44:27
  measure.
• 44:28
  Sure.
• 44:29
  And
• 44:29
  we
• 44:29
  hadn't
• 44:30
  been
• 44:30
  backed
• 44:30
  into
• 44:30
  the
• 44:31
  bedroom
• 44:31
  yet.
• 44:32
  And
• 44:33
  so
• 44:33
  I
• 44:33
  thought,
• 44:33
  okay,
• 44:33
  well,
• 44:34
  they've
• 44:34
  been
• 44:34
  great
• 44:34
  so
• 44:34
  far.
• 44:35
  And
• 44:35
  she
• 44:35
  went
• 44:35
  and
• 44:36
  measured
• 44:36
  and
• 44:37
  called
• 44:37
  me
• 44:37
  on
• 44:37
  the
• 44:37
  phone
• 44:37
  when
• 44:38
  she
• 44:38
  left
• 44:38
  and
• 44:38
  said,
• 44:39
  are
• 44:39
  you.
• 44:40
  Do
• 44:40
  you
• 44:40
  know
• 44:40
  what's
• 44:41
  going
• 44:41
  on
• 44:41
  over
• 44:41
  there?
• 44:44
  Okay,
• 44:45
  wanna.
• 44:47
  And
• 44:47
  she
• 44:48
  explained
• 44:48
  that
• 44:49
  there
• 44:49
  were.
• 44:51
  The
• 44:52
  marriage
• 44:53
  relationship
• 44:55
  involved
• 44:55
  more
• 44:55
  than
• 44:55
  two
• 44:56
  people.
• 44:58
  It
• 44:58
  was
• 44:59
  open
• 44:59
  as
• 44:59
  Denny's.
• 45:01
  No,
• 45:01
  not
• 45:02
  open.
• 45:02
  Not
• 45:03
  open.
• 45:04
  Multiple.
• 45:04
  Got
• 45:05
  it.
• 45:05
  And
• 45:06
  I
• 45:06
  had
• 45:06
  nightmares.
• 45:07
  I
• 45:07
  couldn't
• 45:07
  sleep.
• 45:08
  I
• 45:08
  was
• 45:08
  just
• 45:08
  like.
• 45:09
  I
• 45:10
  couldn't.
• 45:10
  I
• 45:10
  mean,
• 45:11
  life
• 45:11
  is
• 45:11
  very
• 45:11
  hard,
• 45:12
  and
• 45:12
  I
• 45:12
  love
• 45:12
  my
• 45:12
  husband
• 45:13
  very
• 45:13
  much,
• 45:13
  but
• 45:14
  if
• 45:14
  I
• 45:14
  could
• 45:14
  not
• 45:14
  survive
• 45:15
  that
• 45:15
  kind
• 45:15
  of
• 45:15
  stress
• 45:16
  or
• 45:16
  competition
• 45:17
  or
• 45:17
  whatever
• 45:18
  is
• 45:18
  happening
• 45:19
  there,
• 45:19
  there
• 45:19
  is
• 45:19
  no
• 45:20
  way.
• 45:20
  And
• 45:21
  I
• 45:21
  had
• 45:21
  to
• 45:22
  have
• 45:22
  a
• 45:22
  Netflix
• 45:22
  show.
• 45:23
  But,
• 45:23
  yeah,
• 45:23
  I
• 45:23
  cared
• 45:24
  about
• 45:24
  them
• 45:24
  as
• 45:25
  people,
• 45:25
  but
• 45:26
  I
• 45:26
  could
• 45:26
  not
• 45:28
  serve
• 45:28
  them
• 45:29
  with
• 45:30
  my
• 45:30
  own
• 45:31
  stuff.
• 45:31
  And
• 45:32
  so
• 45:32
  my
• 45:32
  senior
• 45:33
  designer
• 45:33
  primarily
• 45:34
  did
• 45:34
  that
• 45:35
  project
• 45:35
  because
• 45:35
  it
• 45:36
  did
• 45:36
  not
• 45:36
  affect
• 45:36
  her
• 45:36
  in
• 45:37
  the
• 45:37
  same
• 45:37
  way.
• 45:38
  Thank
• 45:38
  God
• 45:38
  she
• 45:39
  was
• 45:39
  willing
• 45:39
  to
• 45:39
  do
• 45:39
  it.
• 45:40
  And
• 45:40
  she
• 45:40
  was
• 45:40
  there,
• 45:40
  and
• 45:41
  she
• 45:41
  cares
• 45:41
  very
• 45:41
  much
• 45:41
  for
• 45:42
  them,
• 45:42
  too.
• 45:42
  And
• 45:42
  we've
• 45:42
  gone
• 45:42
  on
• 45:42
  to
• 45:43
  help
• 45:43
  their
• 45:43
  family
• 45:43
  and.
• 45:44
  Nice.
• 45:44
  And
• 45:44
  it's
• 45:45
  great.
• 45:45
  And
• 45:45
  I
• 45:45
  care
• 45:45
  about
• 45:46
  them
• 45:46
  very
• 45:46
  much.
• 45:46
  I
• 45:46
  just
• 45:46
  could
• 45:47
  not
• 45:47
  be
• 45:47
  in
• 45:47
  that
• 45:47
  space.
• 45:48
  And
• 45:48
  so
• 45:48
  I
• 45:48
  do
• 45:48
  think
• 45:49
  there
• 45:49
  are
• 45:49
  times
• 45:49
  when
• 45:50
  you.
• 45:51
  You
• 45:51
  cannot.
• 45:52
  Yeah,
• 45:53
  I
• 45:53
  had
• 45:53
  one.
• 45:53
  That
• 45:53
  was
• 45:54
  not
• 45:54
  that.
• 45:54
  But.
• 45:55
  And
• 45:55
  this
• 45:55
  was
• 45:56
  a
• 45:56
  bad
• 45:56
  story.
• 45:56
  I
• 45:57
  think
• 45:57
  I
• 45:57
  took
• 45:57
  Kevin
• 45:58
  on
• 45:58
  this
• 45:58
  project,
• 45:59
  actually.
• 45:59
  And
• 46:00
  we
• 46:00
  went,
• 46:01
  no,
• 46:02
  because.
• 46:03
  Wonderful
• 46:04
  condo.
• 46:04
  No,
• 46:05
  that's
• 46:07
  something.
• 46:07
  It
• 46:07
  must
• 46:08
  have
• 46:08
  been
• 46:08
  bad
• 46:08
  because.
• 46:10
  Yeah.
• 46:10
  For
• 46:10
  Kevin
• 46:11
  to
• 46:11
  go
• 46:11
  now.
• 46:11
  And
• 46:11
  it
• 46:12
  was,
• 46:12
  because
• 46:12
  here's
• 46:12
  what
• 46:13
  happened,
• 46:13
  is
• 46:13
  we
• 46:13
  wanted
• 46:13
  to
• 46:13
  measure.
• 46:14
  This
• 46:14
  condo
• 46:14
  lady
• 46:14
  called
• 46:15
  me
• 46:15
  up.
• 46:15
  Hey,
• 46:15
  I
• 46:15
  got
• 46:15
  this
• 46:15
  condo
• 46:16
  I
• 46:16
  want
• 46:16
  to
• 46:16
  do
• 46:17
  really
• 46:17
  nice.
• 46:18
  Okay,
• 46:18
  so
• 46:18
  we
• 46:19
  go
• 46:19
  take
• 46:19
  a
• 46:19
  look
• 46:19
  at
• 46:20
  it.
• 46:21
  And
• 46:21
  her
• 46:22
  brother
• 46:22
  had
• 46:22
  been
• 46:23
  severely
• 46:23
  injured
• 46:24
  in
• 46:25
  a
• 46:25
  motorcycle
• 46:25
  accident,
• 46:26
  and
• 46:26
  she
• 46:26
  was
• 46:26
  caring
• 46:26
  for
• 46:27
  him,
• 46:27
  and
• 46:27
  he
• 46:27
  was
• 46:27
  an
• 46:27
  adult,
• 46:29
  but
• 46:30
  he
• 46:30
  also
• 46:31
  had
• 46:31
  the.
• 46:32
  And
• 46:32
  again,
• 46:33
  I
• 46:33
  don't
• 46:33
  know
• 46:33
  all
• 46:33
  the
• 46:34
  details,
• 46:34
  but
• 46:34
  he
• 46:34
  had
• 46:34
  the
• 46:35
  mental
• 46:35
  Capacity
• 46:36
  of
• 46:36
  a,
• 46:36
  like
• 46:36
  a
• 46:36
  four
• 46:37
  or
• 46:37
  five
• 46:37
  year
• 46:37
  old.
• 46:39
  So
• 46:39
  I
• 46:40
  felt
• 46:40
  bad
• 46:40
  for
• 46:40
  the
• 46:40
  situation.
• 46:41
  But
• 46:42
  I
• 46:42
  also,
• 46:42
  as
• 46:42
  I'm
• 46:43
  sitting
• 46:43
  there
• 46:43
  measuring
• 46:44
  the
• 46:44
  kitchen
• 46:44
  up
• 46:45
  and
• 46:45
  we're
• 46:46
  going
• 46:46
  through
• 46:46
  the
• 46:46
  meeting
• 46:47
  in
• 46:47
  this
• 46:48
  fully
• 46:48
  grown
• 46:49
  naked
• 46:49
  man
• 46:50
  comes
• 46:50
  walking
• 46:50
  through,
• 46:51
  gets
• 46:51
  something
• 46:51
  out
• 46:51
  of
• 46:51
  the
• 46:52
  refrigerator
• 46:53
  and
• 46:53
  goes
• 46:53
  back
• 46:53
  and
• 46:54
  sits
• 46:54
  on
• 46:54
  the
• 46:54
  couch
• 46:55
  and
• 46:55
  watches
• 46:56
  television.
• 46:58
  And
• 46:58
  the
• 46:58
  homeowner
• 46:59
  went
• 46:59
  in
• 47:00
  there,
• 47:00
  didn't
• 47:01
  explain
• 47:01
  it.
• 47:02
  Figured
• 47:02
  that
• 47:02
  this
• 47:03
  was
• 47:03
  something
• 47:03
  completely
• 47:04
  normal.
• 47:06
  I'm
• 47:06
  like,
• 47:06
  I'm
• 47:07
  out.
• 47:08
  I'm
• 47:08
  out.
• 47:09
  Yeah,
• 47:10
  that
• 47:10
  gets
• 47:11
  a
• 47:11
  little
• 47:11
  uncomfortable.
• 47:12
  It
• 47:13
  was
• 47:13
  uncomfortable.
• 47:14
  And
• 47:15
  not
• 47:15
  to
• 47:16
  sound
• 47:16
  like
• 47:17
  the
• 47:17
  whole.
• 47:17
  Thing
• 47:17
  so
• 47:17
  much
• 47:17
  about
• 47:17
  the
• 47:18
  design
• 47:18
  process,
• 47:18
  by
• 47:19
  the
• 47:19
  way.
• 47:20
  It
• 47:20
  is,
• 47:21
  but
• 47:21
  we've
• 47:21
  gone
• 47:22
  down
• 47:22
  some
• 47:22
  rabbit
• 47:22
  holes.
• 47:23
  But
• 47:24
  seriously,
• 47:24
  see,
• 47:24
  look,
• 47:25
  I
• 47:25
  took
• 47:25
  a
• 47:25
  beta
• 47:25
  blocker.
• 47:26
  See
• 47:26
  that?
• 47:26
  It's
• 47:26
  not
• 47:27
  working.
• 47:27
  It's
• 47:28
  not
• 47:28
  working.
• 47:29
  It's
• 47:29
  not
• 47:29
  working.
• 47:30
  But
• 47:31
  again,
• 47:31
  these
• 47:31
  are
• 47:31
  the
• 47:31
  things
• 47:32
  that
• 47:32
  you.
• 47:32
  Again,
• 47:32
  back
• 47:33
  to
• 47:33
  the
• 47:33
  books.
• 47:33
  But
• 47:34
  it's.
• 47:34
  Yeah,
• 47:34
  we
• 47:34
  can't
• 47:35
  manage
• 47:35
  this.
• 47:35
  We
• 47:35
  can't.
• 47:36
  And
• 47:37
  they're
• 47:37
  not
• 47:37
  going
• 47:37
  to
• 47:37
  manage
• 47:38
  it.
• 47:38
  And
• 47:40
  next
• 47:40
  client.
• 47:40
  So
• 47:42
  to
• 47:42
  make
• 47:42
  sense
• 47:43
  of
• 47:43
  all
• 47:43
  this,
• 47:43
  find
• 47:44
  the
• 47:44
  right
• 47:44
  designer
• 47:44
  for
• 47:44
  your
• 47:45
  project
• 47:45
  early.
• 47:47
  Do
• 47:47
  us,
• 47:48
  do
• 47:48
  everyone
• 47:48
  a
• 47:49
  favor
• 47:49
  and.
• 47:50
  Do
• 47:50
  everyone
• 47:50
  a
• 47:50
  favor.
• 47:51
  Like,
• 47:51
  I
• 47:52
  put
• 47:52
  a
• 47:52
  verse
• 47:53
  from
• 47:53
  the
• 47:53
  Bible
• 47:54
  up
• 47:54
  every
• 47:54
  single
• 47:55
  day
• 47:56
  unless
• 47:57
  I,
• 47:58
  you
• 47:58
  know,
• 47:58
  am
• 47:58
  sick
• 47:59
  or
• 47:59
  something
• 47:59
  has
• 47:59
  happened.
• 48:00
  And
• 48:01
  then
• 48:01
  lately
• 48:02
  I've
• 48:02
  been
• 48:02
  starting
• 48:02
  to
• 48:03
  kind
• 48:03
  of
• 48:03
  talk
• 48:03
  about,
• 48:03
  like,
• 48:04
  why
• 48:04
  this
• 48:04
  is
• 48:04
  important
• 48:04
  to
• 48:05
  me,
• 48:05
  and
• 48:05
  I
• 48:05
  hope
• 48:05
  that
• 48:05
  it
• 48:06
  helps
• 48:06
  you
• 48:06
  and
• 48:06
  you
• 48:06
  have
• 48:06
  a
• 48:06
  great
• 48:07
  day.
• 48:07
  And
• 48:08
  that
• 48:08
  tells
• 48:09
  a
• 48:09
  lot
• 48:09
  of
• 48:09
  people
• 48:10
  if
• 48:11
  they
• 48:11
  would
• 48:11
  want
• 48:11
  me
• 48:11
  in
• 48:11
  their
• 48:12
  house
• 48:13
  right
• 48:13
  away,
• 48:14
  and
• 48:14
  if
• 48:14
  they
• 48:14
  don't
• 48:15
  want
• 48:15
  me
• 48:15
  in
• 48:15
  their
• 48:15
  house,
• 48:16
  that's
• 48:16
  okay
• 48:17
  because
• 48:17
  then
• 48:17
  I'm
• 48:17
  just
• 48:17
  not
• 48:17
  the
• 48:18
  person
• 48:18
  for
• 48:18
  them.
• 48:18
  But
• 48:19
  then
• 48:19
  the
• 48:20
  people
• 48:20
  who
• 48:20
  do
• 48:20
  want
• 48:21
  me
• 48:21
  in
• 48:21
  their
• 48:21
  house
• 48:21
  know
• 48:22
  where
• 48:22
  I'm
• 48:22
  coming
• 48:22
  from
• 48:23
  and
• 48:23
  know
• 48:23
  how
• 48:23
  I
• 48:24
  feel
• 48:24
  and
• 48:24
  believe
• 48:24
  and
• 48:25
  who
• 48:26
  I
• 48:26
  ultimately
• 48:26
  trust
• 48:27
  and
• 48:27
  all
• 48:28
  of,
• 48:28
  like,
• 48:28
  where
• 48:28
  my
• 48:29
  design
• 48:29
  inspiration
• 48:30
  comes
• 48:30
  from.
• 48:30
  And
• 48:30
  they
• 48:30
  can
• 48:31
  feel
• 48:31
  comfortable
• 48:31
  and
• 48:31
  confident
• 48:32
  in
• 48:32
  that.
• 48:32
  So
• 48:32
  I
• 48:32
  feel,
• 48:33
  to
• 48:33
  Johnny's
• 48:33
  point,
• 48:34
  the
• 48:34
  more
• 48:34
  authentic
• 48:34
  you
• 48:34
  can
• 48:35
  be
• 48:35
  and
• 48:35
  the
• 48:35
  more
• 48:35
  honest
• 48:36
  you
• 48:36
  can
• 48:36
  be
• 48:36
  about
• 48:36
  who
• 48:36
  you
• 48:37
  really
• 48:37
  are,
• 48:37
  the
• 48:37
  better
• 48:38
  it
• 48:38
  is
• 48:38
  for.
• 48:38
  For
• 48:38
  your
• 48:38
  clients
• 48:39
  or
• 48:39
  potential
• 48:39
  clients,
• 48:40
  because
• 48:40
  then
• 48:40
  they
• 48:41
  know
• 48:41
  who
• 48:41
  you
• 48:42
  are,
• 48:42
  who's
• 48:42
  coming
• 48:43
  to
• 48:43
  your
• 48:43
  house,
• 48:43
  who's
• 48:44
  around
• 48:44
  your
• 48:44
  children,
• 48:45
  who's,
• 48:46
  you
• 48:46
  know,
• 48:46
  all
• 48:47
  these
• 48:47
  things.
• 48:47
  It's
• 48:47
  really
• 48:48
  important.
• 48:48
  I
• 48:49
  feel
• 48:49
  like
• 48:49
  that
• 48:50
  was.
• 48:51
  It's
• 48:51
  a
• 48:51
  profound
• 48:52
  thing
• 48:52
  and
• 48:53
  it
• 48:53
  takes
• 48:53
  a
• 48:53
  lot
• 48:53
  of
• 48:54
  guts,
• 48:54
  but
• 48:54
  it's
• 48:55
  worth
• 48:55
  it
• 48:55
  in
• 48:55
  the
• 48:55
  long
• 48:56
  run
• 48:56
  because
• 48:56
  then
• 48:56
  everybody's
• 48:57
  happier
• 48:57
  and
• 48:57
  it's
• 48:58
  a
• 48:58
  better
• 48:58
  job.
• 48:58
  Yeah.
• 48:59
  Thank
• 48:59
  you
• 48:59
  for
• 48:59
  that,
• 48:59
  Wendy.
• 49:00
  You
• 49:00
  took
• 49:00
  this
• 49:00
  madness
• 49:01
  of
• 49:01
  Johnny
• 49:02
  and
• 49:02
  I,
• 49:02
  right
• 49:02
  here,
• 49:02
  mostly
• 49:03
  me,
• 49:03
  and
• 49:03
  brought
• 49:05
  the
• 49:05
  Bible
• 49:05
  verse.
• 49:05
  You
• 49:06
  put
• 49:06
  a
• 49:06
  Little
• 49:06
  bow
• 49:07
  around
• 49:07
  it.
• 49:07
  You
• 49:08
  cleaned
• 49:08
  it
• 49:08
  up
• 49:08
  at
• 49:09
  the
• 49:09
  end
• 49:09
  and
• 49:09
  left
• 49:09
  this
• 49:10
  beautiful
• 49:10
  project
• 49:10
  that
• 49:11
  we
• 49:11
  called
• 49:11
  a
• 49:11
  show
• 49:11
  here.
• 49:12
  You
• 49:12
  gotta
• 49:12
  remember
• 49:13
  you're
• 49:13
  dealing
• 49:14
  with,
• 49:14
  you
• 49:14
  know,
• 49:15
  sacred
• 49:15
  space.
• 49:15
  It's
• 49:16
  people's
• 49:16
  homes,
• 49:16
  you
• 49:17
  know,
• 49:17
  and
• 49:17
  whatever
• 49:18
  that
• 49:18
  means
• 49:19
  to
• 49:19
  them.
• 49:19
  As
• 49:19
  far
• 49:19
  as
• 49:20
  sacred
• 49:20
  space
• 49:20
  is
• 49:20
  totally
• 49:21
  different.
• 49:21
  But
• 49:21
  again,
• 49:21
  back
• 49:22
  to
• 49:22
  being
• 49:22
  your
• 49:22
  true
• 49:23
  authentic
• 49:23
  self
• 49:24
  is
• 49:24
  so
• 49:24
  key
• 49:25
  because,
• 49:26
  you
• 49:26
  know,
• 49:27
  it
• 49:27
  is.
• 49:27
  It's
• 49:28
  their
• 49:28
  home.
• 49:28
  I
• 49:29
  totally
• 49:29
  respect
• 49:30
  it.
• 49:30
  That's
• 49:31
  your
• 49:31
  deal,
• 49:31
  not
• 49:32
  mine.
• 49:32
  It's
• 49:32
  your
• 49:32
  deal.
• 49:33
  I
• 49:33
  just
• 49:34
  knew
• 49:34
  at
• 49:34
  that
• 49:34
  point
• 49:34
  that
• 49:35
  there
• 49:35
  were
• 49:35
  things
• 49:35
  that
• 49:36
  I
• 49:36
  just
• 49:36
  wasn't
• 49:37
  going
• 49:37
  to
• 49:37
  tackle.
• 49:38
  Just
• 49:38
  wasn't
• 49:38
  going
• 49:38
  to
• 49:39
  tackle
• 49:39
  that
• 49:39
  there's
• 49:39
  somebody
• 49:39
  out
• 49:40
  better
• 49:40
  for
• 49:40
  them
• 49:40
  out
• 49:40
  there
• 49:41
  to
• 49:41
  do
• 49:41
  that.
• 49:42
  So
• 49:42
  that's
• 49:43
  my
• 49:43
  take,
• 49:43
  Wendy.
• 49:44
  If
• 49:44
  someone
• 49:44
  wants
• 49:45
  to
• 49:45
  do
• 49:45
  a
• 49:45
  really
• 49:45
  cool
• 49:45
  project,
• 49:46
  how
• 49:46
  do
• 49:46
  people
• 49:47
  find
• 49:47
  you
• 49:48
  and
• 49:49
  get
• 49:49
  going
• 49:49
  on
• 49:49
  that?
• 49:50
  You
• 49:50
  can
• 49:50
  find
• 49:50
  me
• 49:51
  on
• 49:51
  Instagram,
• 49:51
  Wendy
• 49:52
  Glacier
• 49:53
  Interiors,
• 49:53
  or
• 49:54
  on.
• 49:55
  I
• 49:55
  have
• 49:55
  a
• 49:55
  really
• 49:55
  fun
• 49:56
  little
• 49:56
  website
• 49:56
  that
• 49:56
  you
• 49:57
  can
• 49:57
  take
• 49:57
  a
• 49:57
  look
• 49:57
  at
• 49:57
  and
• 49:57
  see
• 49:58
  past
• 49:58
  projects
• 49:58
  and
• 49:58
  see
• 49:59
  my
• 49:59
  process
• 50:00
  at
• 50:00
  Wendy
• 50:00
  Glaster.
• 50:01
  G
• 50:01
  L
• 50:02
  a
• 50:02
  I
• 50:02
  s
• 50:02
  T-E-R
• 50:03
  interiors.com.
• 50:05
  Thank
• 50:05
  you
• 50:05
  so
• 50:05
  much
• 50:05
  for
• 50:06
  having
• 50:06
  me
• 50:06
  back.
• 50:06
  I
• 50:06
  love
• 50:06
  to
• 50:07
  visit
• 50:07
  with
• 50:07
  you
• 50:07
  guys.
• 50:08
  I
• 50:08
  always
• 50:08
  could
• 50:09
  do
• 50:09
  something
• 50:09
  all
• 50:09
  fun
• 50:10
  together,
• 50:10
  like
• 50:10
  in
• 50:11
  person.
• 50:11
  Be
• 50:11
  cool.
• 50:11
  Absolutely.
• 50:13
  Absolutely.
• 50:13
  Columbia.
• 50:14
  No.
• 50:14
  Yeah,
• 50:15
  that's
• 50:16
  what
• 50:16
  Johnny
• 50:16
  said.
• 50:20
  It'd
• 50:21
  be
• 50:21
  so
• 50:21
  fun.
• 50:21
  We'll
• 50:22
  go
• 50:22
  hang
• 50:22
  out
• 50:22
  the
• 50:22
  beach.
• 50:23
  The
• 50:23
  beaches
• 50:23
  are
• 50:23
  great.
• 50:24
  Yeah.
• 50:25
  Yep.
• 50:25
  There
• 50:25
  you
• 50:25
  go.
• 50:26
  I
• 50:27
  immediately
• 50:27
  am.
• 50:27
  I'm
• 50:28
  not
• 50:28
  speaking
• 50:29
  because
• 50:29
  I
• 50:29
  keep
• 50:29
  wanting
• 50:29
  to
• 50:30
  speak
• 50:30
  Spanish,
• 50:30
  but.
• 50:30
  Yes.
• 50:31
  Come.
• 50:33
  On.
• 50:34
  I'm
• 50:34
  Johnny's
• 50:34
  American
• 50:35
  voice
• 50:35
  that
• 50:36
  he
• 50:36
  gets
• 50:36
  to
• 50:36
  practice
• 50:36
  his
• 50:36
  English
• 50:37
  with
• 50:37
  every
• 50:37
  day.
• 50:37
  It's
• 50:38
  amazing
• 50:38
  how
• 50:38
  much
• 50:38
  I
• 50:38
  forgot
• 50:39
  after
• 50:40
  nine
• 50:40
  years
• 50:40
  of
• 50:40
  being
• 50:41
  here.
• 50:41
  Like,
• 50:42
  I
• 50:42
  mean,
• 50:42
  not
• 50:43
  forgot,
• 50:43
  but
• 50:43
  I
• 50:43
  have
• 50:43
  to
• 50:44
  stop
• 50:44
  and
• 50:44
  think
• 50:44
  sometimes.
• 50:45
  Like,
• 50:45
  oh,
• 50:46
  what's
• 50:46
  that
• 50:46
  word?
• 50:46
  That's
• 50:46
  great.
• 50:47
  Oh,
• 50:47
  toast.
• 50:47
  Amazing.
• 50:48
  You
• 50:48
  know,
• 50:48
  what's
• 50:49
  that
• 50:49
  word?
• 50:49
  Yeah,
• 50:49
  exactly.
• 50:50
  Exactly.
• 50:51
  All
• 50:52
  right,
• 50:52
  guys.
• 50:52
  Thanks,
• 50:53
  Wendy.
• 50:53
  Thanks,
• 50:53
  Johnny.
• 50:54
  I'm
• 50:54
  Eric
• 50:54
  G.
• 50:55
  You've
• 50:55
  been
• 50:55
  listening
• 50:55
  to
• 50:56
  around
• 50:56
  the
• 50:56
  House.
• 50:57
  Make
• 50:57
  sure
• 50:58
  you
• 50:58
  follow
• 50:58
  us
• 50:58
  on
• 50:58
  social
• 50:59
  media.
• 50:59
  For
• 50:59
  all
• 50:59
  the
• 51:00
  updates
• 51:00
  and
• 51:00
  live
• 51:01
  events,
• 51:02
  head
• 51:02
  to
• 51:02
  our
• 51:02
  website
• 51:03
  aroundthehouseonline.com.
• 51:06
  We
• 51:06
  will
• 51:06
  see
• 51:06
  you
• 51:06
  next
• 51:07
  time.