Latest / The Operator's Manual with Fexingo: Daily Decisions, Tactical Wins, and Business Execution
How a Failing Hotel Chain Fixed Itself in 18 Months
In this episode of The Operator's Manual, Lucas and Luna dive into one of the most dramatic operational turnarounds in hospitality: the 2017–2018 recovery of the Red Lobster chain. After a disastrous 2014 acquisition by Golden Gate Capital that saddled the company with a massive real-estate burden and a $50 million quarterly loss, new CEO Kim Lopdorp and her team executed a no-nonsense fix. They renegotiated leases, cut the menu from 140 to 80 items, installed a real-time inventory system that reduced waste by 17 percent, and retrained 45,000 servers on upselling techniques. The result?…
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