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How a Hospital Cut Patient Falls by 75 Percent with Operations
In this episode of The Operations Podcast, Lucas and Luna explore how a mid-sized hospital system in Ohio reduced patient falls by 75 percent over 18 months. They break down the specific operational changes: a real-time risk scoring algorithm integrated with nurse check-in workflows, redesigned bed alarms with haptic feedback, and a policy that converted fall post-mortems into daily pre-shift huddles. The conversation focuses on the human factors—how the operations team got frontline staff to adopt the new protocols without resistance. Key numbers: a fall rate that dropped from 8.2 per 1,000…
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