Latest / Omni Talk Retail / Why Space Planning Could Make or Break Many Grocery Retailers In The Years To Come | 5IM
Transcript
- 0:00Foreigning
- 0:10us
- 0:10now
- 0:10for
- 0:10five
- 0:10insightful
- 0:11minutes
- 0:11is
- 0:11the
- 0:11A
- 0:12and
- 0:12M
- 0:12consumer
- 0:12and
- 0:12retail
- 0:13groups,
- 0:13Chris
- 0:13Crates
- 0:14and
- 0:14Brandon
- 0:15Peasley.
- 0:15Brandon
- 0:16and
- 0:16Chris
- 0:16are
- 0:16here
- 0:16to
- 0:17discuss
- 0:17A
- 0:17and
- 0:17M's
- 0:18latest
- 0:18research
- 0:18on
- 0:18the
- 0:19power
- 0:19of
- 0:19advanced
- 0:20space
- 0:20planning.
- 0:21And
- 0:21let
- 0:21me
- 0:21tell
- 0:21you
- 0:21folks,
- 0:22this
- 0:22could
- 0:22not
- 0:22be
- 0:23more
- 0:23timely.
- 0:23Chris,
- 0:24let's
- 0:24start
- 0:24with
- 0:24this.
- 0:25Why
- 0:25is
- 0:25it
- 0:25so
- 0:26important
- 0:26that
- 0:26grocers
- 0:27evaluate
- 0:27their
- 0:27space
- 0:28strategy
- 0:28now?
- 0:28What's
- 0:29changed?
- 0:29I
- 0:30think
- 0:30from
- 0:30a
- 0:30macro
- 0:30standpoint,
- 0:32highly
- 0:32inflationary
- 0:32environment.
- 0:33You
- 0:34also
- 0:34have
- 0:34E
- 0:35commerce
- 0:35hitting
- 0:36the
- 0:36center
- 0:37of
- 0:37the
- 0:37store
- 0:37and
- 0:38really
- 0:38changing
- 0:38what
- 0:39categories
- 0:39people
- 0:40look
- 0:40to
- 0:41grocery
- 0:41stores
- 0:41versus
- 0:42other
- 0:42channels
- 0:43for.
- 0:44On
- 0:45the
- 0:45fresh
- 0:46produce
- 0:47side,
- 0:47you
- 0:47have
- 0:48health
- 0:48and
- 0:48wellness
- 0:48taking
- 0:49center
- 0:49stage.
- 0:50You
- 0:50have
- 0:50the
- 0:50GLP1
- 0:51drugs
- 0:52really
- 0:52changing
- 0:52what
- 0:53people
- 0:53are
- 0:53shopping
- 0:54for
- 0:54in
- 0:54the
- 0:54store.
- 0:56And
- 0:56I
- 0:56think
- 0:57the
- 0:57kind
- 0:57of
- 0:58summary
- 0:58of
- 0:58it
- 0:59all
- 0:59is
- 0:59it's
- 0:59producing
- 1:00really
- 1:00different
- 1:00category
- 1:01outcomes
- 1:02in
- 1:02a
- 1:02grocery
- 1:03store.
- 1:04You
- 1:04know,
- 1:05our
- 1:05research
- 1:05shows
- 1:06over
- 1:06the
- 1:06last
- 1:06five
- 1:06years
- 1:07there's
- 1:07been
- 1:07about
- 1:07$37
- 1:08billion
- 1:09of
- 1:09growth
- 1:09in
- 1:10the
- 1:10fresh
- 1:10food,
- 1:10fresh
- 1:11and
- 1:11food
- 1:11areas
- 1:12of
- 1:12the
- 1:12store.
- 1:13On
- 1:13the
- 1:13other
- 1:13hand,
- 1:14you've
- 1:14got
- 1:14$27
- 1:15billion
- 1:16of
- 1:16revenue
- 1:17lost
- 1:17in
- 1:18general
- 1:18merchandising
- 1:19areas
- 1:19of
- 1:19the
- 1:20store.
- 1:20And
- 1:20so
- 1:20it's
- 1:21a
- 1:21really
- 1:21important
- 1:21time
- 1:22for
- 1:22grocers
- 1:22to
- 1:23step
- 1:23back
- 1:23and
- 1:23think
- 1:24about
- 1:25what
- 1:25they're
- 1:25using
- 1:25shelf
- 1:26space
- 1:26for
- 1:26in
- 1:26the
- 1:27stores,
- 1:27what
- 1:27their
- 1:28customer
- 1:28missions
- 1:29actually
- 1:29are,
- 1:29and
- 1:30how
- 1:30they
- 1:30can
- 1:30be
- 1:30more
- 1:31productive
- 1:31and
- 1:31differentiated
- 1:32for
- 1:32their
- 1:33customers
- 1:33with
- 1:33that
- 1:33space.
- 1:34This
- 1:34is
- 1:34a
- 1:35pretty
- 1:35big
- 1:35overhaul
- 1:36for
- 1:36retail
- 1:36organizations.
- 1:37What
- 1:37are
- 1:37retailers
- 1:38missing
- 1:39in
- 1:39this
- 1:39process?
- 1:40Like,
- 1:40what
- 1:40are
- 1:40some
- 1:40of
- 1:40the
- 1:41challenges
- 1:41that
- 1:41they're
- 1:42coming
- 1:42across
- 1:42as
- 1:42they
- 1:43start
- 1:43to
- 1:43embark
- 1:44on
- 1:44this
- 1:44endeavor?
- 1:45So
- 1:45the
- 1:45first
- 1:45is
- 1:46they
- 1:46tend
- 1:46to
- 1:46underestimate
- 1:47the
- 1:47complexity
- 1:48associated
- 1:49with
- 1:49making.
- 1:51Now,
- 1:51I've
- 1:51seen
- 1:51that
- 1:51most
- 1:52retailers
- 1:52have
- 1:52a
- 1:53pretty
- 1:53well
- 1:53defined
- 1:53assortment
- 1:54process
- 1:55and
- 1:55they
- 1:55tend
- 1:55to
- 1:56think
- 1:56I'm
- 1:56making
- 1:56space
- 1:56changes.
- 1:57This
- 1:57is
- 1:57just
- 1:57an
- 1:58extension
- 1:58of
- 1:59my
- 1:59assortment
- 2:00process.
- 2:00But
- 2:01it's
- 2:01much,
- 2:01much
- 2:01bigger
- 2:02than
- 2:02that.
- 2:02You're
- 2:03impacting
- 2:03a
- 2:03lot
- 2:03more
- 2:04categories
- 2:04at
- 2:04the
- 2:04same
- 2:05time.
- 2:06Often
- 2:06the
- 2:06categories
- 2:07don't
- 2:07sit
- 2:07directly
- 2:08adjacent
- 2:08to
- 2:08each
- 2:08other
- 2:09where
- 2:09you're
- 2:09growing
- 2:09space
- 2:10and
- 2:10where
- 2:10you're
- 2:10reducing
- 2:11space.
- 2:11So
- 2:11there's
- 2:12kind
- 2:12of
- 2:12a
- 2:12cascading
- 2:13implications
- 2:14across
- 2:14the
- 2:15categories
- 2:15in
- 2:15between.
- 2:17And
- 2:17you're
- 2:17also
- 2:18enhancing
- 2:18the
- 2:18customer
- 2:19experience
- 2:19when
- 2:19you're
- 2:19making
- 2:19these
- 2:20space
- 2:20changes.
- 2:21And
- 2:21so
- 2:21it's
- 2:21a
- 2:21lot
- 2:21more
- 2:22than
- 2:22just
- 2:22product
- 2:22changes.
- 2:24The
- 2:24second
- 2:24thing
- 2:24I
- 2:24would
- 2:25highlight
- 2:25from
- 2:25what
- 2:26retailers
- 2:26often
- 2:26miss
- 2:27is
- 2:27kind
- 2:27of
- 2:28a
- 2:28level
- 2:28of
- 2:29executive
- 2:29support
- 2:29and
- 2:30sponsorship.
- 2:31Right.
- 2:31This
- 2:31isn't
- 2:31just
- 2:32a
- 2:32merchandising
- 2:33driven
- 2:33initiative.
- 2:34Right.
- 2:34But
- 2:34you
- 2:35need
- 2:35support
- 2:36from
- 2:36the
- 2:36CEO
- 2:37on
- 2:37down.
- 2:37You
- 2:37need
- 2:38a,
- 2:38you
- 2:38know,
- 2:39it's
- 2:39not
- 2:39just
- 2:39cross
- 2:39functional
- 2:40teams
- 2:40that
- 2:40are
- 2:40going
- 2:41to
- 2:41stand
- 2:41up
- 2:41and
- 2:41drive
- 2:42this,
- 2:42but
- 2:42you
- 2:42need
- 2:42to
- 2:42be
- 2:42thoughtful
- 2:43about
- 2:43standing
- 2:43up.
- 2:44Kind
- 2:44of
- 2:44a
- 2:45center
- 2:45of
- 2:45excellence
- 2:46with
- 2:46a
- 2:46cross
- 2:47functional
- 2:47team
- 2:47that
- 2:47is
- 2:48empowered
- 2:48to,
- 2:48to
- 2:49make
- 2:49decisions
- 2:50and
- 2:50drive
- 2:50the
- 2:51process
- 2:51from
- 2:51end
- 2:51to
- 2:51end.
- 2:52Someone
- 2:52that
- 2:52led
- 2:53this
- 2:53effort
- 2:53to
- 2:54redesign
- 2:54Target
- 2:55store
- 2:55and
- 2:55its
- 2:55layout
- 2:56five
- 2:56to
- 2:56ten
- 2:56years
- 2:57into
- 2:57the
- 2:57future,
- 2:57I
- 2:57can
- 2:58attest
- 2:58to
- 2:58that.
- 2:58So
- 2:58what
- 2:59best
- 2:59practices
- 2:59do
- 3:00you
- 3:00recommend,
- 3:00Brandon?
- 3:01What
- 3:01do
- 3:01retailers
- 3:02have
- 3:02to
- 3:02get
- 3:02right
- 3:02if
- 3:02they're
- 3:03going
- 3:03to
- 3:03try
- 3:03to
- 3:03do
- 3:03something
- 3:04like
- 3:04this?
- 3:04Because
- 3:05space
- 3:05changes
- 3:06are
- 3:06so
- 3:06complicated.
- 3:07You
- 3:07know,
- 3:08this
- 3:08is
- 3:08a
- 3:08space
- 3:08that,
- 3:09that's
- 3:09worth
- 3:09starting
- 3:10small
- 3:10and
- 3:10then
- 3:11expanding,
- 3:11right?
- 3:11You
- 3:12want
- 3:12to
- 3:12take
- 3:12a
- 3:12couple
- 3:12of
- 3:12pilot
- 3:13stores
- 3:13and
- 3:14you
- 3:14want
- 3:14to
- 3:14test
- 3:14your
- 3:15concepts,
- 3:15you
- 3:15want
- 3:15to
- 3:15hone
- 3:16those
- 3:16concepts,
- 3:16you
- 3:17want
- 3:17to
- 3:17get
- 3:17customer
- 3:17feedback,
- 3:18feedback
- 3:19from
- 3:19store
- 3:19associates
- 3:20and
- 3:21refine
- 3:21the
- 3:21ideas,
- 3:22you
- 3:23want
- 3:23to
- 3:23measure
- 3:23the
- 3:23results
- 3:24and
- 3:24then
- 3:24at
- 3:24the
- 3:25same
- 3:25time
- 3:25you
- 3:25want
- 3:25to
- 3:25build
- 3:26your
- 3:26playbooks.
- 3:26You
- 3:26know,
- 3:27how
- 3:27are
- 3:27you
- 3:27going
- 3:27to
- 3:27scale
- 3:27this?
- 3:28You
- 3:28know,
- 3:28what
- 3:28are,
- 3:29what's
- 3:29the
- 3:29training
- 3:29program
- 3:30going
- 3:30to
- 3:30look
- 3:31like?
- 3:31How
- 3:31do
- 3:31you
- 3:31go
- 3:31and
- 3:32teach
- 3:33the
- 3:33rest
- 3:33of
- 3:33the
- 3:34fleet
- 3:34how
- 3:34to
- 3:34do
- 3:34this
- 3:34appropriately?
- 3:36The
- 3:36second
- 3:37best
- 3:37practice
- 3:37that
- 3:37we'd
- 3:38recommend
- 3:38is
- 3:38thinking
- 3:39about
- 3:39future
- 3:39purposes.
- 3:40So
- 3:40going
- 3:40back
- 3:41to
- 3:41Chris's
- 3:42example,
- 3:42right,
- 3:42let's
- 3:43say
- 3:43you're
- 3:43a
- 3:43grocer,
- 3:44your
- 3:45fresh
- 3:45business
- 3:45has
- 3:46grown,
- 3:46you
- 3:46know,
- 3:4610
- 3:46to
- 3:4615%
- 3:47over
- 3:47the
- 3:47past
- 3:47couple
- 3:48of
- 3:48years.
- 3:48But
- 3:49if
- 3:49you
- 3:49expect
- 3:49that
- 3:50business
- 3:50growth
- 3:50to
- 3:50continue,
- 3:51right,
- 3:51you
- 3:52may
- 3:52actually
- 3:52want
- 3:52to
- 3:53lean
- 3:53in
- 3:53more
- 3:54and
- 3:54make
- 3:55broader,
- 3:55more
- 3:55sweeping
- 3:56space
- 3:56change.
- 3:56Maybe
- 3:57you
- 3:57want
- 3:57to
- 3:57change
- 3:57your
- 3:57space
- 3:58infresion
- 3:5920,
- 3:5925%.
- 4:00And
- 4:01so
- 4:01you
- 4:01need
- 4:01to
- 4:01be
- 4:01really
- 4:01thoughtful
- 4:02around
- 4:03what
- 4:03are
- 4:03these
- 4:04trends?
- 4:04Which
- 4:05ones
- 4:05are
- 4:05you
- 4:05going
- 4:05to
- 4:05take
- 4:05a
- 4:06bet
- 4:06on
- 4:06and
- 4:07how
- 4:07are
- 4:07you
- 4:07going
- 4:07to
- 4:07enhance
- 4:08that
- 4:08customer
- 4:08value
- 4:08proposition?
- 4:09At
- 4:09the
- 4:09end
- 4:09of
- 4:10the
- 4:10day,
- 4:10what.
- 4:10Are
- 4:11you
- 4:11and
- 4:11the
- 4:11team
- 4:11at
- 4:11A
- 4:12and
- 4:12M
- 4:12advising
- 4:12that
- 4:13retailers
- 4:13start
- 4:14doing
- 4:14today
- 4:15to
- 4:15really
- 4:16get
- 4:16started
- 4:17moving
- 4:17on
- 4:17this
- 4:17and
- 4:18thinking
- 4:18about
- 4:18the
- 4:18future
- 4:19and
- 4:19what,
- 4:19what
- 4:20space
- 4:20planning
- 4:21should
- 4:21look
- 4:21like
- 4:21for
- 4:21their
- 4:21organization.
- 4:22One
- 4:23of
- 4:23the
- 4:23primary
- 4:23things
- 4:23is
- 4:24really,
- 4:24I
- 4:24mean,
- 4:24Brandon,
- 4:25hit
- 4:25on
- 4:25it
- 4:25is
- 4:26it's
- 4:26talking
- 4:26about
- 4:27what's
- 4:27the
- 4:27organization
- 4:28going
- 4:28to
- 4:28be
- 4:28that's
- 4:29going
- 4:29to
- 4:29drive
- 4:29these
- 4:29efforts
- 4:30and
- 4:30putting
- 4:30that
- 4:31in
- 4:31place
- 4:31so
- 4:31that
- 4:31you're
- 4:32able
- 4:32to
- 4:32take
- 4:33a
- 4:34non
- 4:34biased,
- 4:36a
- 4:37non
- 4:37biased
- 4:37perspective
- 4:38and
- 4:38kind
- 4:38of
- 4:38navigate
- 4:39the
- 4:39silos
- 4:40of
- 4:40the,
- 4:40a
- 4:40typical
- 4:41merchandising
- 4:41organization
- 4:42and
- 4:43really
- 4:43evaluate
- 4:44the
- 4:44trade
- 4:44offs
- 4:45in
- 4:45space.
- 4:45So
- 4:45I
- 4:45think
- 4:45that's
- 4:46the
- 4:46first
- 4:46step
- 4:46is
- 4:47putting
- 4:47that
- 4:47right
- 4:47organization
- 4:48in
- 4:48place
- 4:48and
- 4:49empowering
- 4:49them.
- 4:50I
- 4:50think,
- 4:51you
- 4:51know,
- 4:51from
- 4:51a
- 4:52more
- 4:52foundational
- 4:52element,
- 4:53if
- 4:53you
- 4:53were
- 4:54sitting
- 4:54in
- 4:54a
- 4:54place
- 4:55where
- 4:55you
- 4:55say,
- 4:55hey,
- 4:55we
- 4:56have
- 4:56a
- 4:56very
- 4:56basic
- 4:57space
- 4:57plan
- 4:57and
- 4:57capability.
- 4:58You
- 4:59know,
- 4:59the
- 4:59first
- 4:59thing
- 4:59I'd
- 5:00start
- 5:00to
- 5:00do
- 5:00is
- 5:00build
- 5:01a
- 5:01chart
- 5:02that
- 5:02shows
- 5:03how
- 5:03much
- 5:04of
- 5:04our
- 5:04shelf
- 5:05space
- 5:05across
- 5:05our
- 5:06fleet
- 5:06do
- 5:06we
- 5:06give
- 5:06to
- 5:07different
- 5:07categories
- 5:08versus
- 5:08how
- 5:08much
- 5:08margin
- 5:09they
- 5:09drive
- 5:09in
- 5:09our
- 5:10business.
- 5:10And
- 5:11I
- 5:11think
- 5:11while
- 5:12it's
- 5:12not
- 5:12a
- 5:13completely
- 5:13linear
- 5:14chart
- 5:14where
- 5:15anything
- 5:15below
- 5:16the
- 5:16line
- 5:16is
- 5:16bad,
- 5:17anything
- 5:17above
- 5:17the
- 5:18line
- 5:18is
- 5:18good,
- 5:18et
- 5:18cetera,
- 5:19I
- 5:20think
- 5:20it'll
- 5:20start
- 5:20to
- 5:21help
- 5:21you
- 5:21think
- 5:21about
- 5:21where
- 5:22are
- 5:22the
- 5:22outliers
- 5:23in
- 5:23our
- 5:23business.
- 5:24And
- 5:24you
- 5:24really
- 5:24have
- 5:24to
- 5:25look
- 5:25at
- 5:25it
- 5:25through
- 5:25the
- 5:25lens
- 5:26of,
- 5:26you
- 5:26know,
- 5:26what
- 5:26is
- 5:27our.
- 5:27What,
- 5:28what
- 5:28category?
- 5:29What
- 5:29are
- 5:29our
- 5:29category
- 5:30roles?
- 5:30What,
- 5:31what
- 5:31missions
- 5:31are
- 5:32we
- 5:32targeting
- 5:32with
- 5:32our
- 5:32customers?
- 5:33And,
- 5:33and
- 5:34that
- 5:34needs
- 5:34to
- 5:34guide
- 5:35some
- 5:35of
- 5:35those
- 5:35conversations.
- 5:36But
- 5:36really,
- 5:36for
- 5:37me,
- 5:37that's
- 5:37the
- 5:37most
- 5:38foundational
- 5:38starting
- 5:39point
- 5:39to
- 5:39say
- 5:40what
- 5:40are
- 5:40the
- 5:40things
- 5:40that
- 5:41really
- 5:41jump
- 5:41out
- 5:42in
- 5:42our
- 5:42business
- 5:42that
- 5:43that
- 5:43likely
- 5:43don't
- 5:43make
- 5:44sense
- 5:44and
- 5:44need
- 5:44to
- 5:44be
- 5:45iterated
- 5:45in.
- 5:45The
- 5:45next
- 5:46concept,
- 5:47both
- 5:47in
- 5:47the
- 5:47current
- 5:48state
- 5:48and
- 5:48then
- 5:48projecting
- 5:49out
- 5:495
- 5:49to
- 5:5010
- 5:50years
- 5:50too.
- 5:50Right,
- 5:50Chris?
- 5:51Yeah,
- 5:51I
- 5:52think
- 5:52it's
- 5:52a
- 5:52great
- 5:52point,
- 5:52Chris.
- 5:53You
- 5:53know,
- 5:53it's,
- 5:54it's
- 5:54an
- 5:54opportunity
- 5:55to,
- 5:55to
- 5:55take
- 5:56a
- 5:56merchandising
- 5:57stand
- 5:57and
- 5:57develop
- 5:58a
- 5:58point
- 5:58of
- 5:59where
- 5:59you
- 5:59want
- 6:00to
- 6:00go
- 6:00over
- 6:01the
- 6:01next
- 6:01five
- 6:01to
- 6:0110
- 6:02years.
- 6:02And
- 6:02you
- 6:03know,
- 6:03Brandon
- 6:03talked
- 6:04about
- 6:04it.
- 6:04It's
- 6:04not
- 6:04an
- 6:05effort
- 6:05that
- 6:05you
- 6:05do
- 6:06every
- 6:06single
- 6:06year.
- 6:07You're
- 6:07not
- 6:08constantly
- 6:08moving
- 6:09space.
- 6:09I
- 6:10think
- 6:10about
- 6:10it
- 6:10more
- 6:10of
- 6:11a
- 6:11two
- 6:11to
- 6:11four
- 6:12year
- 6:12cadence
- 6:12of
- 6:13where
- 6:13you're,
- 6:13you're
- 6:14making
- 6:14macro
- 6:15space
- 6:15adjustments,
- 6:16significant
- 6:16macro
- 6:17space
- 6:17adjustments
- 6:18in
- 6:18your
- 6:18store.
- 6:18So,
- 6:19you
- 6:19know,
- 6:19Chris,
- 6:19it's,
- 6:19it's
- 6:20a
- 6:20great
- 6:20chance
- 6:21for
- 6:21your
- 6:21merchants
- 6:21to
- 6:22help
- 6:23drive
- 6:24your
- 6:24merchandising
- 6:24strategy
- 6:25on
- 6:25how
- 6:25you're
- 6:26going
- 6:26to
- 6:26differentiate
- 6:27yourself
- 6:27and
- 6:27where
- 6:28you
- 6:28think
- 6:28the
- 6:28market's
- 6:29going
- 6:29over
- 6:29the
- 6:29next
- 6:29couple
- 6:30years.
- 6:31Excellent.
- 6:32Wow,
- 6:32great
- 6:32stuff,
- 6:33you
- 6:33guys.
- 6:33Thank
- 6:33you
- 6:33both.
- 6:35And
- 6:35if
- 6:35you're
- 6:35interested
- 6:36in
- 6:36reading
- 6:36A&M
- 6:37CRG's
- 6:37report
- 6:38on
- 6:38the
- 6:38power
- 6:38of
- 6:39space
- 6:39planning,
- 6:39you
- 6:40can
- 6:40find
- 6:40a
- 6:40link
- 6:40to
- 6:41the
- 6:41report
- 6:41in
- 6:42our
- 6:42show
- 6:42notes.