Paula Kennedy Garcia - Concentrix - SOLVing The Gig Economy In CX
Paula Kennedy Garcia is the Vice President of strategic projects and corporate strategy at Concentrix, based in the UK. Paula manages the Solv project which is a Concentrix solution focused on working on a CX solution within the gig economy.
In this edition of the podcast she explains how the gig economy works for CX and what it can offer to companies designing their customer service.
https://www.linkedin.com/in/paula-kennedy-garcia-1b90b81/
https://www.concentrix.com/
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.