Empathy-driven process development
In this episode, Ty Sbano, an Information Security executive with over 17 years of experience heavily focused on empowering end users securely, talks about “Empathy-Driven Process Development.” He speaks about driving change and how we are changed by empathy.
Key takeaways:
What is empathy-driven process development
Taking yourself out of the equation when changing processes
How fast do you want to drive change
Understand the impact of change on people
The larger the scale of the impact, the more time you might need
Understanding your change curve and having your champions
Avoiding thrash by…
The skinny
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