Latest / Fintech Conversations & Insights with Efi Pylarinou
Focus on Outcomes to succeed during the Ecosystem Platform Revolution
#banking #fintech #CX
A short & juicy chat with Paolo Sironi about the difference in financial services between Outputs & Outcomes.
Now that access to technology is democratised, the key to succeeding during the Ecosystem platform revolution lies in the ability to offer personalised & contextualised outcomes.
Paolo Sironi is a prolific author https://www.thepsironi.com/ and the Global Research lead at IBM in Banking. https://www.linkedin.com/in/thepsironi/
The skinny
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