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PodChats for FutureCIO: AI agents What you need to know (separate hype from reality)
A chatbot is an Artificial Intelligence program that chats with you. The 1960s saw the first chatbot. It was called ELIZA and was developed by MIT professor Joseph Weizenbaum. Six decades later, we have ChatGPT, Google Gemini and Microsoft Copilot joining the likes of Alexa and Siri.
While chatbots use pattern matching and natural language processing to interpret user inputs and choose the right responses from a set of pre-programmed options, AI agents engage in more complex, multi-step interactions that may span different platforms or services. AI agents take the next step from chatbots…
The skinny
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