Latest / Punk CX: Customer Experience Insights with Adrian Swinscoe
Great customer service and customer experience requires emotional intelligence (EQ) - Interview with Jo Causon of The Institute of Customer Service
It's been a wee while since I've published an interview here on the blog. So, following on from the interview, Creating a great place to work is the best business investment decision you could ever make – Interview with Henry Stewart, that I did in early December, today I am excited to introduce you to Jo Causon, the CEO of the Institute of Customer Service, the independent, professional membership body for customer service.
This interview makes up number seventeen in the series of interviews with business leaders in the ‘customer’ space, leading authors, thought leaders and general all round…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.