Episode 479 From Head to Heart and Back Again with Tom Dohlborg
In this episode of the Lead Up Podcast, host Mike Harbour sits down with Tom Dahlborg, healthcare executive and author of From Heart to Head and Back Again, to examine what happens when leadership becomes overly transactional in a system that depends on human connection. Drawing from his experience as both a leader and a patient, Tom challenges the assumption that better outcomes come from better metrics—and instead points to the standard of leadership underneath them.
They discuss why healthcare has seen limited progress in patient safety and experience despite decades of focus, and how an…
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