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Communication is Key with Larson Home Services · Ask The Experts

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  Speaker 1: Eight oh four thirteen ten WIBA and ask the experts,
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  Speaker 1: brought you by lars Send Home Services Online, Larsend Homes
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  Speaker 1: Services dot com. That's l A R. S O N
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  Speaker 1: Home Services dot Com. There telephone number six oh eight
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  Speaker 1: five three five forty three forty three. That's six oh
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  Speaker 1: eight five three five forty three forty three. Joining us
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  Speaker 1: this morning, fresh from the gym, mister Andrew Larson and
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  Speaker 1: Larsen Services. Andrew, how you doing this morning?
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  Speaker 2: Uh? You know, I got a good pump going on. Yeah,
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  Speaker 2: and my head's clear, probably because I took three hundred
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  Speaker 2: milligrams of caffeine and my pre workout. You know, you
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  Speaker 2: get me after pre workout yea and lifting every single Wednesday.
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  Speaker 2: So that's why I'm so talkative. I'm usually pretty much
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  Speaker 2: an introvert. That is, uh, I'm kidding.
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  Speaker 1: I was gonna say that's gonna say that is surprising,
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  Speaker 1: but not you are. And that's you know what We're
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  Speaker 1: going to talk this week about about some of the
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  Speaker 1: questions to be asking a contractor and you know, those
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  Speaker 1: really important things that folks need to need to do
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  Speaker 1: as far as any type of repair, any type of
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  Speaker 1: thing being done on your home. Some of the questions asked.
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  Speaker 1: But that is one of the things that that that
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  Speaker 1: I think is really important. One of the things that
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  Speaker 1: I know you and everyone at our home services really
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  Speaker 1: excels at is communication. It's a it's such a vital
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  Speaker 1: part of what you do. Obviously, the work and the
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  Speaker 1: result is the most important part, but there are other
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  Speaker 1: things that are very important. And the ability to have
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  Speaker 1: a good communication channel is vital in this in this world,
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  Speaker 1: isn't it, Andrew?
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  Speaker 2: It absolutely is. It's very, very very vital. Sorry, no,
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  Speaker 2: I was good.
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  Speaker 1: I was gonna say with that too. And as we
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  Speaker 1: talk about, you know that having that that good communication,
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  Speaker 1: is that like one of those questions like so, I
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  Speaker 1: think a lot of times we think of like so
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  Speaker 1: I'm gonna you know, like a storm chase or something,
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  Speaker 1: asks like hail damage or something there's people pounding on
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  Speaker 1: my door. I think our our our, our our eyre
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  Speaker 1: gets a little up like we're ready to like like
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  Speaker 1: ask a bunch of tough questions, but like just in general,
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  Speaker 1: like if you're having like you know, your roof is
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  Speaker 1: just due for a replacement, just run of the mill,
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  Speaker 1: it's time to be doing that stuff. One of those
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  Speaker 1: questions I guess you should probably really important, which is
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  Speaker 1: how do we communicate? How do we know, like, once
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  Speaker 1: this job gets rolling, who am I in touch with?
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  Speaker 1: Who's my point person? And I know, having worked with
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  Speaker 1: Larstom Services very early on, you know right away exactly
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  Speaker 1: who your point person is and they are always there
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  Speaker 1: for you. That communication part and asking that question about
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  Speaker 1: who your point person is really important one.
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  Speaker 2: Isn't it. It's communication is everything. So here's the deal.
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  Speaker 2: One thing that we make a very good point of doing,
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  Speaker 2: and I think that every company should do this is,
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  Speaker 2: you know, our model or one of our taglines is
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  Speaker 2: be part of the experience. And that's not just us
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  Speaker 2: doing a good job. I mean that's a given, right,
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  Speaker 2: Like it's kind of a given nowadays that with the Internet,
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  Speaker 2: and we talked about this last week, you know, with
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  Speaker 2: with Google reviews and stuff like that, you got to
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  Speaker 2: do a good job, right, But what's the experience like,
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  Speaker 2: which normally almost always boils down to communication. It's communication.
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  Speaker 2: How are we communicating with the homeowner? Even from the
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  Speaker 2: first time that you call, you call our office, you
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  Speaker 2: know you're going to talk to one of our amazing
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  Speaker 2: appointment centers that I mean they set hundreds of appointments
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  Speaker 2: a week. I mean two to three hundred appointments a week.
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  Speaker 2: So they're very very good at what they do. They're
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  Speaker 2: very very good at getting the information and setting the
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  Speaker 2: best times possible for everybody. But you know, after our
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  Speaker 2: sales rep comes, when they come out, we're going to
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  Speaker 2: show you who the people are, pictures of them, names,
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  Speaker 2: titles of what they're going to do, and what their
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  Speaker 2: job is. Because you're going to get a welcome call,
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  Speaker 2: and if you decide to use us for your project,
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  Speaker 2: you're going to get a welcome call from a point person,
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  Speaker 2: and then that person's going to let you know, hey,
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  Speaker 2: you're going to be getting a call from so and so.
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  Speaker 2: They're going to be the scheduler and so the communication.
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  Speaker 2: We feel it's very important to for you to know
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  Speaker 2: exactly who you're going to be talking to and what
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  Speaker 2: their role is. But there is always a main point
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  Speaker 2: person from the office, and then the day of the job,
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  Speaker 2: there's a main point person, whether it's a roof and
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  Speaker 2: we've got our roofing crews there, which our roofing crews
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  Speaker 2: are subcontracted. I'm actually proud of that because we've had
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  Speaker 2: the exact same roofing crew since twenty eleven, the only
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  Speaker 2: crew we've ever used. But we also have a point
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  Speaker 2: person on site with our company, one of our project
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  Speaker 2: managers there all day to work with the crew, make
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  Speaker 2: sure they have what they need, make sure your home's protected,
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  Speaker 2: make sure your home is cleaned up. So when the
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  Speaker 2: guys are really working putting your roof on, doing an
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  Speaker 2: amazing job, and you have questions, we've got someone there
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  Speaker 2: who can always answer questions. So when looking for a contractor,
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  Speaker 2: one of the questions to ask is who is my
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  Speaker 2: point person. I mean, there's a lot of companies out
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  Speaker 2: there where a sales rep will come out sell the job,
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  Speaker 2: and then that same sales rep is in charge of
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  Speaker 2: that job as it's getting done. Yet they're not actually there.
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  Speaker 2: They might swing over in the morning and say, hey,
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  Speaker 2: good morning. The roof and crew is going to get
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  Speaker 2: here in a little bit. If you have any questions,
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  Speaker 2: call me see a buye. We don't believe in that.
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  Speaker 2: I believe in having someone there the whole time is
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  Speaker 2: so if you have questions, they're going to give you
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  Speaker 2: their business cards. So I mean, listen, if you're getting
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  Speaker 2: a roof done, there's a lot of stuff going on, right, yes, Wow,
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  Speaker 2: maybe there's a lot of stuff going on, and maybe
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  Speaker 2: you don't want to walk outside at that point, but
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  Speaker 2: you can just call them, you can just text them.
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  Speaker 2: They're around your yard somewhere. So communications huge, and that's
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  Speaker 2: something that you should know. You should know when choosing
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  Speaker 2: a contractor. You know, obviously simple how long have you
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  Speaker 2: been in business? And then like actually really look that up.
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  Speaker 2: It's easy to say anything you want. And a lot
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  Speaker 2: of contract or starting business, go out of business, open
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  Speaker 2: up under another name, and they can continue to do
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  Speaker 2: that pretty much forever. And it's been going on for
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  Speaker 2: years and years and years about a go ahead.
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  Speaker 1: As you're asked, as we're kind of asking some of
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  Speaker 1: these questions of you know, potential contractors, I know, one
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  Speaker 1: of the things you mentioned is, of course how long
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  Speaker 1: you've been in business. One of the things that is
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  Speaker 1: amazing about what you do at Largstom Services. And I
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  Speaker 1: hope folks gets to the website Largstom services dot com.
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  Speaker 1: When you go down to your you know, get to
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  Speaker 1: you know, words from your customers and your linked to
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  Speaker 1: like your Google reviews four point eight out of five stars.
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  Speaker 1: I mean, that is that is something that that doesn't
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  Speaker 1: happen overnight, that has done through years and years and
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  Speaker 1: years of really really high quality work. That people are
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  Speaker 1: people are recognizing that work.
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  Speaker 2: Uh, they're everything. Does I mean, you know, Google reviews
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  Speaker 2: are almost as important to us as as as as
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  Speaker 2: getting another job. I mean, because it's validation of the
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  Speaker 2: project that we just did. I wish I was going
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  Speaker 2: to screenshot this review that we got last week, and
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  Speaker 2: my marketing director took it and put it on our
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  Speaker 2: Facebook page. So some of y'all listening have probably seen it,
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  Speaker 2: but I want to find it because the way that
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  Speaker 2: this person described our roofing crew. All right, I'm gonna
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  Speaker 2: read this one. I'm so proud of it. And this
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  Speaker 2: is a massive house on the golf course in Bishop's Bay.
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  Speaker 2: It's just a beautiful old like tutor, almost like a mansion,
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  Speaker 2: and we put f Wave on it, which is our
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  Speaker 2: plastic composite shingle. And if anybody goes on Facebook right
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  Speaker 2: now and looks at this, I mean, it looks like
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  Speaker 2: we put a real slate roof on this house, but
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  Speaker 2: it's actually more like rubber. But anyway, Eric and the
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  Speaker 2: entire crew. Eric is our project manager. Three crews, in fact,
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  Speaker 2: were exceptional. They executed an enormous, steep, complex new roof
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  Speaker 2: installation with energy, discipline, professionalism, and focus at a top
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  Speaker 2: tier like a top tier military battalion. I would give
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  Speaker 2: more stars if I could. The quality of this team's
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  Speaker 2: labor was second to none. I cannot recommend them highly enough.
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  Speaker 2: I'm not gonna lie to you, like I literally get
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  Speaker 2: goosebumps reading that. That right there is what it's all
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  Speaker 2: about for me, because we do what we say we're
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  Speaker 2: gonna do. And I still, to this day, after fifteen
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  Speaker 2: years of business, take so much pride in homeowners choosing
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  Speaker 2: us to do probably one of the most I mean,
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  Speaker 2: that house right there. I'm just going to go off
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  Speaker 2: the top of my head, but that was probably an
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  Speaker 2: eighty or ninety thousand dollars roof. And to entrust us
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  Speaker 2: to put that roof on that home, it just that's
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  Speaker 2: what it's all about. John.
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  Speaker 1: It is pretty. And the and the pictures that you
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  Speaker 1: shared up at larsenop services dot com a couple of
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  Speaker 1: photos of this house. You'll see really quickly as Andrew
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  Speaker 1: talks about and of course about about Elseteae, the roof
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  Speaker 1: is and and how big.
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  Speaker 2: This house is.
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  Speaker 1: Check that out, head on over to larslarm service dot com.
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  Speaker 1: Read that review. It's pretty impressive. And then it does that.
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  Speaker 1: That was the thing I was gonna put out to you.
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  Speaker 1: I know you've been talking about Gonado for a while
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  Speaker 1: and talking about F wave shingles and the F wave
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  Speaker 1: shingles on this one. Pardon me, I'm like, those are
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  Speaker 1: those are the F wave.
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  Speaker 2: To make different styles and I want to sit here
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  Speaker 2: and have an F wave commercial, but I'm telling you these,
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  Speaker 2: in my opinion, these types of shingles are probably the
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  Speaker 2: wave of the future. I mean, there's no fiberglass matting,
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  Speaker 2: there's no ass there's no shingle rock on them to lose.
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  Speaker 2: They are like a really thick car mat They are
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  Speaker 2: colored all the way through, so you're not going to
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  Speaker 2: lose the color of it. Hail just bounces off of
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  Speaker 2: if they get scratched the heel from the sun. Yes,
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  Speaker 2: they are expensive, but with more and more people wanting them,
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  Speaker 2: the price should come down. It's just general economics. It's
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  Speaker 2: just how the world works. But again, making sure the
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  Speaker 2: communication is right and having a contractor not just come
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  Speaker 2: out and say hey, yep, you need a new roof,
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  Speaker 2: like make sure it actually gets inspected. I remember this
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  Speaker 2: roof getting inspected because my sales rep called me and
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  Speaker 2: he's like, wow, this was this was a fun one
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  Speaker 2: to get on, and we've got the right equipment for
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  Speaker 2: him to do and we've got the right shoes for
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  Speaker 2: them to be able to get up on a roof
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  Speaker 2: like that. And having the contractor actually show you the
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  Speaker 2: pieces and parts of that roof or whatever project you're doing,
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  Speaker 2: showing you exactly what they're doing, where they're using them,
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  Speaker 2: and how they're doing them. That's huge because you can't
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  Speaker 2: hold anybody accountable if you don't actually know how that
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  Speaker 2: roof is going to go, what's going where, and when
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  Speaker 2: you have no idea, there's no way to really question it.
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  Speaker 2: And we take a lot of pride in going through
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  Speaker 2: the details.
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  Speaker 1: I still remember sitting at my kitchen table with your
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  Speaker 1: team and them showing me like how the pieces fit together.
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  Speaker 1: It's funny to think about that, but like it was
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  Speaker 1: super informative of like, Okay, here's this layer, here's this layer,
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  Speaker 1: here's the flashing, here's where it fits into stuff, And
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  Speaker 1: as a whole owner, you're going, this is the stuff.
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  Speaker 1: I never knew, but you're like, hey, all makes sense. Now,
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  Speaker 1: I understand people don't know.
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  Speaker 2: But in order for you to hold someone accountable, including us,
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  Speaker 2: you need to know what's going up there, where it's going,
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  Speaker 2: and how much of it we're using. Because if we
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  Speaker 2: don't tell you that, we could just remember I always
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  Speaker 2: say we're talking about picking a contractor now I'm getting
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  Speaker 2: into talking about roofing.
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  Speaker 1: But it is worth This makes surprise people, but most
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  Speaker 1: conversations end up.
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  Speaker 2: But I always say, the most important part of the
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  Speaker 2: roof is covered up. So if you don't know, if
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  Speaker 2: they don't communicate exactly what they're using, where and how
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  Speaker 2: much it's all covered up. Later if you're watching it
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  Speaker 2: go on, there's no way for you to tell if
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  Speaker 2: they're actually putting up there you what you knew. So
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  Speaker 2: so communication is a huge factor. Who your point person is,
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  Speaker 2: who you're working with, how long the company's been in business,
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  Speaker 2: what are their reviews like? And then at the end
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  Speaker 2: of the day, are they showing you what they're doing,
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  Speaker 2: what they're using, and how they're doing it, because if
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  Speaker 2: they're not, there's no way to hold them accountable if
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  Speaker 2: they're using Actually right, So, because I'm being Honest, I've
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  Speaker 2: seen so many instances where homeowners had a SCUPE or
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  Speaker 2: something and they they thought they were getting one thing
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  Speaker 2: and they ended up getting something else, and that's that's
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  Speaker 2: just not that's not what we're trying to do, and
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  Speaker 2: that that gives other contractors a bad name.
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  Speaker 1: Another really really nice thing that you guys do in
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  Speaker 1: Larstorm Services is pictures of the progress, so when it's completed,
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  Speaker 1: you can actually see what's under those shingles and see
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  Speaker 1: that the work was done right. Great day to call
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  Speaker 1: Larstorm Services if you have any questions at all, they'd
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  Speaker 1: love to talk with you. All I got to do
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  Speaker 1: is pick up phone gimmick call six oh eight five
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  Speaker 1: three five forty three forty three. That's six oh eight
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  Speaker 1: five three five four three four three. They are your
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  Speaker 1: experts from the attic up and they'd love to talk
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  Speaker 1: with you again. The website larstorm Services dot Com more important.
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  Speaker 1: Make those phones ring this morning six oh eight five
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  Speaker 1: three five forty three forty three. Andrew, it's always great
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  Speaker 1: chatting with you, Jod. This great day, and we'll do
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  Speaker 1: it all again real soon.
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  Speaker 2: All right, talk next week.
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  Speaker 1: Kevin ham Ham's Arborcare comes your way next right here
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  Speaker 1: thirty two ten w Ibi