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The Feed & The Thread - May 9, 2026
We explore whether the shift from direct manipulation to text-based prompts is a regression in interaction design, weighing Joshua Leigh’s critique against Anna Kaley’s call for plain-language clarity. As we navigate this tension, we ask what we lose when we trade human judgment for automated output and whether our industry is forgetting the nuanced advocacy that defines our roles.
From The Feed
How we turned support into a revenue engine at Intercom (Franka Martinovic) — AI efficiency gains can fund deeper human connection and consultative customer engagement.
The prompt is not an interface…
The skinny
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