Latest / Durham News Today | 2 Min News | The Daily News Now!
Verizon Kills Community Forum for AI Future | Durham News
Verizon is shutting down its 18-year-old Community Forum, a customer-help hub that went read-only July 17th and will vanish entirely by August 18th, as part of a sweeping push to become an “AI-first” company under its new CEO. The move, coinciding with recent layoffs and operational streamlining, aims to replace human support with AI-driven solutions that promise faster, smarter service — and lower churn. Early AI tests show improved satisfaction, but consumer trust remains a hurdle, with many still preferring human help. Customers can grab their data by August 17th. Listen in comfort:Get a…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.