3/6/24: How to win the digital transformation/customer experience mash-up; the Marine Corps network plan to support the Commandant’s priorities; the dashboard dozen risks for your TSP
Agency leaders tell me the digital transformation efforts they’re undertaking are focused on mission and not just better technology. One mission outcome that’s becoming - or already is - important to agencies is customer experience. Beth Martin is a digital services expert at the Office of Personnel Management. At the ACT-IAC Digital Transformation Summit recently, she tells me how OPM is merging customer experience and digital transformation, both tactically and strategically.
The Commandant of the Marine Corps, Gen. Eric Smith, has a three-pronged priority strategy for his service. The…
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