Muhammad Yahya Patel - Huntress - Cybersecurity Is Now a CX Problem
Your contact center may be one of the most valuable targets in the enterprise supply chain.
Peter Ryan speaks with Muhammad Yahya Patel, Cybersecurity Advisor at Huntress, about why cybersecurity has become a critical issue for CX leaders, contact centers, and BPO providers. He is based in Blackburn in the UK.
Muhammad Yahya Patel explains why CX operations are attractive targets for cybercriminals, how outsourcers can become vulnerable points in the enterprise supply chain, and why customer data makes these environments so valuable to attackers. The conversation explores identity as the new…
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