Latest / WCHS Network Podcasts / 06/19/2024 Ask the Expert with Larry Dawson

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06/19/2024 Ask the Expert with Larry Dawson · WCHS Network Podcasts

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Unlock your dream property with meex Realty Group, where Rich the realtor makes real
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estate dreams a reality, whether it's residential or commercial. We've got Charleston to
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Group Contact us at Meeks dot us. The views and opinions expressed on this
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program do not necessarily reflect the views and opinions of five eight WCCHS, it's
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employees or WVRC Media. And Hello there, good morning. You're listening to
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ask the Expert wc HS the voice of Charleson. I'm Deel Cooper, Thanks
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for tuning in. It is a of course hot Wednesday morning here in the
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month of June, and that's going to be another scorcher today. Not quite
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as hot, I think, as what it was yesterday, at least,
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the humidity is not going to be quite some high, quite so high,
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but it's still going to be a hot day out there, plus ninety degrees.
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Want to take care of yourself, take care of your animals, and
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be careful and all of that stuff. But welcome into the studio this morning
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from Stephen's Auto of Nitro formerly of Larry Dawson's auto sales, but still Larry
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Dawson is Larry Dawson. Hey Larry, how you doing this morning? Good
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morning, good morning. You summed that up pretty good as far as it's
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going to be slightly core, but just a little bit wow, has it
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been hot? Hit something else? And you know is a auto former auto
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dealer? I steal a dealer, but you know it's not what I once.
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I don't hit like I used to. It's tough out there on the
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lots this time of year. Actually, you know this is this is like
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August, September wet. It is. Yeah, And you know, I
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tell people that I still have a lot of questions. People call me,
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knows me or text me and say hey, I'm looking around going to do
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this, or that I can remember of the thirty seven years I spent there
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on on that one one lot is that you always dreaded that five o'clocks that
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sun when it gets at that angle, and just it's I mean, from
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the from the personnel to the consumer. You know, everybody's running just a
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little bit short on temperament. I mean, I think across the board because
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of this heat. One thing that you'll find that you'll stop by that.
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Not much has changed there a Nitro at four eighteen First Avenue, other than
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the name is Stevens Auto Nitro. Still the same group of people. Jody
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Johnson heads it up. He's a sales manager there and you know, I
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maintain an office there and I've watched a lot of cars coming going, moving
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in, moving out. A nice thing that we've we've expressed over the last
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few months or this show is the volume of inventory that they have in a
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selection. And you know, you drive by Nitro and you'll see fifty plus
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minus cars, but there's another four hundred plus between Princeton. They're MIT's busy
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store. There's Somersville store, the Oak Hill Store, and the flagship store
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that is in Danville. So there's a lot of opportunity there as far as
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shopping for inventory. And if you go in. When I left that building,
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when they leased that building for me, it had excellent air conditioning,
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so it's just to be very cool, right, And it was a big
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old refrigerator that I just kept full of liquid refreshment, you know, whether
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you wanted a gatorade or water. And I'm sure known Jody that matter of
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fact, I think I walked past Jody's office the other day. I think
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I saw another refrigerator right, And I know Donnie has something back, because
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occasionally I might have to walk over and ask a question or borrow little tool
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or something ill open as a refrigerator. I'll grab a bottle of water and
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go. I'll bring you one, get it back. I was in a
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little research because I was interested in this. Just as we were talking right
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here. On a ninety degree day, you can expect asphalt temperatures could reach
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anywhere between one hundred and ten and one hundred and fifty degrees. And you
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know, as a salesperson in your state, and you've been there eight,
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ten, twelve hours assisting your clients, and it does become five o'clock or
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six o'clock in the evening, and you know your potential client may have went
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home and shired up and had dinner and come on, you know, came
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back to he or she or they might be freshened up a little bit more
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than you are sure. And and you know, this time of year,
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regardless of your profession, I mean, if we were sitting in this building,
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let's say the ac broke, you know we would we probably would,
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right, we would have looking for some wood to one here, would I
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be talking very fast, wanting the alley here. And I think that's just
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a trend of the human nature. You know. Well, in the same
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way, when it got very very cold, you know, let's go inside.
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So once again that that I'm store sure that the store, those air
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conditioning units are cranking, but it was nice and comfortable inside the environment,
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and they have not changed much. I noticed that Dakota Lee has got a
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little different desk and airy ideas beside the fish tank. But when you walk
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into Steven's Auto Nitro, if you haven't been there in I mean five years,
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ten years, twenty years, pick a figure, because the last thirty
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seven years I was there, it has developed into a very nice, comfortable
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setting. And I believe that that's what attracted them to come and for this
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deal to take place, because the transition was basically me boxing up a few
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items going, but they left everything intact and operating as such. And you
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know, I've said this that, and I've said this on the air,
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and I'm very sincere. You know, I'm not working like I once did.
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I'm still in the game somewhat that as a solo practitioner, and I
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just follow the market I have. You know, this is all I've ever
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done in my life. And I still want to assist and I still want
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to help you know, if needed. But if you come in and you
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see something and this to say that you want to see me, I'm just
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right. You go through the gate and come over another building there, I
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walk over. I'll help. You'll do whatever I can that you know that,
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like Chase and I talked last week or two weeks ago, that when
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you have transitions of businesses and whether they're least or sold or taken over,
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whatever word you want to use, is that it's a very good feeling when
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you keep the communications in the comfort zone together. In other words, you
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feel very comfortable walking over. I know they have walked over and asked me.
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Donnie. Donnie is going to do a little help with me on the
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side beside, I bought Donnie's a technician has been there. I think Donnie
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and I was together twenty four years. And let me tell you something,
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Donnie will help you too. Donnie is a great asset, you know when
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you have when I was operating sometimes a two man band and they have a
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four man band over there. You have Ray and Larry and Dakota and Jody
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that sometimes your plate gets full. Well, let me tell you some hon
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here. Chris isn't shy. Chris is excellent too. They'll walk in and
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assist you. So everything everybody's over there and just other than Larry, not
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just across the fence. So you know, what better conditions could you have
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that if you if you walk in and or maybe just want to have me,
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have me break the ice, so to speak, I'll do that.
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That's actually I had a high school friend of mine. I hold he and
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his family several cars and uh he is a coach down in southern West Virginia.
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He texts me, I think Sunday looking for a specific car. It's
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going to be a hard fine. But I told him, I said,
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you know, I'll watch something comes through. We'll let you know. And
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I said this two weeks ago. It's I feel I think people feels more
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comfortable now about approaching me about certain questions because when you were in the game
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and you were the dealer, that you were hesitant about asking about a certain
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vehicle because it might not be the one that you were presenting. It might
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be a different dealership. And you know, I've told people that I've taken
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many people to different stores to drop them off to get their new car because
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I want this new car sold. So because they become used cars now a
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lot better off to have used cars there at Stevens Auto and Nitro. Larry
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Dawson from Stevens Auto of Nitroe. You can find more information online of course,
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Stevens of Nitro dot com. Stevens of Nitro dot com located four eighteen
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for seven New South in Nitro, West Virginia, the longtime location of Larry
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Dawson Auto Cells. Their phone number twll free now is eight eight eight seven
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one two eleven sixty two. Eight eight eight seven one two eleven sixty two.
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Can we still give them your local number? Two? Okay? Seeing
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still give them the local number? Two threes are of four uh seven two
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seven zero four zero four sixty four almost said seven six seven for some reason.
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I don't know why. Well, it's funny that you hit on that
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about the phone number, and we had a chat two weeks ago about technology
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and you summed it up exactly right. Technology has advanced movement of many,
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many, many opportunities along the way in the last it is moving so fast.
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What we're talking about today, we could go down the road to six
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months and it's advanced. It's it's moving very fast, so fast that you
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really have to stay up on top. But I have tried, and it
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seems like it's worked for me. In my profession is to exchange some type
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of communication outside of that keyboard. In other words, can you get a
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cell phone number? And Richard text me? Richard Stevens text me, I
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think one day last week, and we have been trying for six months to
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and I think I would find it very simple to do. I thought it
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was very simple to move the internet service from Larry Dawson's out of sales to
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Steven's automotive Nitro. It is if someone on the other end it is,
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well, we'll do their job, so to speak. He and I have
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filled out and signed paperwork. Well, finally he texted me and he said,
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is it okay for them to call you? And I said absolutely,
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And I said I do not happen to know somebody in the optimum management field.
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I said, let me send them a little text and see if we
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can move this along. Well, I won't Bory the audience with this long
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story. But and I played golf Friday. It was an all day affair,
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and we thought we had it, and you know, they're asking me
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questions. We simply wanted Stevens Auto to take over the optimum account of Larry
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Dawson's Auto. So sounds simple, doesn't it. Well, this started on
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January the fifteenth. I think as of Friday. I think as of Friday,
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we've got this taken care of. And how simple would be if two
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people could talk. I mean, we spread ita by having a connection with
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a telephone number. I was able to get someone to call and I talked
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to him three different times Friday. I do not know who's one the other
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line. His name's James. But they were asking me a series of questions,
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and those telephone numbers that you gave out almost I think really got zapped.
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They did not get transferred. Oh okay, so they were the it
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for Steven's Automotive. Was able to recognize that situation unbeknownst to me, and
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and text me and asked me if i'd call that call OpEd him up by
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idea, and we were able and I believe that we're home safe. Now.
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This started on January fifteenth, get awful complicated in this technology. It's
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something else. Yes, it's something else, and I'm not going to once
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again bore the audience. It's it's with situations I've seen in doing nothing but
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transferring from one auto dealership or one business, one entity over to one that
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has taken my spot. I don't remember it being this difficult. You know,
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I'm a land I'm a landlord. I have I have really least real
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estate. I own six commercial buildings that has tenants in them. I have
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always worked hand in hand with this tenant. Maybe one leaves, the other
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one comes in. You simply call to address the utility issue, uh to
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to transfer whatever is there may be out one client's name to the other,
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and sometimes there's a stall or there's there when they move out, you may
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have to put it back in your name for a period of time. And
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it was never this hard because you could talk to somebody, Yeah you could,
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you could switch your utilities, you could do all the things. And
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through this technology it has become extremely difficult. And I catch when I leave
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here where I'm going to go work with West Virginia American Water on an issue
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I've had for six months as well of doing a transfer that they can't seem
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to get it. So my advice to I think this audience is a little
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bit older. I don't think we're talking to twenty is that do what I
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have done is when you introduce yourself and you're talking, if you can get
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a telephone number and name, write it down automobile dealership, same way you're
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talking to that salesperson. I used to pass my card out. I use
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them scratch pads. I still pass my cards out. I do, and
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I just have to go through from four eighteen to four sixteen. But I
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said, contact me. This has every number on it that you can reach
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me at. You know, I'm easy to get a hold of through Facebook.
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But if you make that available, but it's not available unless you ask
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for And my advice is, people you're out there shopping for these automobiles,
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go to Stevens. I'm telling you Jody will probably give you his home address.
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You know you will find somebody will talk to you and share and exchange
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numbers with you. And that is a complaint that I have people come to
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me that previously see built from me asking for advice. Is they said,
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we can't communicate. We try to call these stores and time we get through
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punching the departments we're in and they loop our calls around. You won't have
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that at seven two seven four sixty four. They don't answer that phone.
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I hear the phone ring. I'm that close to my old store that I
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can hear the outside ring. That frustration level. I don't think that corporations
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realize the frustration level of the consumer or the buyer. It highly frustrates when
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you're trying to make a connection. And I know that now as being let's
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say a civilian, let's call me a civilion, that what people are really
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sharing with me said, man, I've tried to call service, I've tried
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to call parts. I've tried to do this, it said, it's this
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relentless loop, over and over and over. I have a it's not a
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conspiracy, but a thought when it comes to a lot of this stuff sometimes
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and that is that what we've ended up, what we've ended up getting with
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this with the circle of technology is no accountability because you can keep on chasing
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the computer around with what the problem was, and so you know it was
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the systems problem, it was this problem. It was that problem. We've
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talked about different things like this before. One of the my mom has been
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she recently, she shares a piece of property with her with her sister.
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Her sister passed away last year, so there's this, you know, this
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estate that they're dealing with and things like that. But my mom, they
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shared a piece of property. There's two houses on my My mom just wanted
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to move from one house over to the other house. Yes, do sound
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simple. They they're on the same bills and stuff. So all my mom
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wanted to do was take the phone number, same bill, take the phone
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number that was at her house, and move it to the phone number that
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was two hundred yards away to the house that was over there. Same bill,
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same bill. And they whiffed one several of the appointments to show up
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to help because there's an internet transfer and stuff that came along with us.
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They whiffed. And this is the company that has been responsible for our last
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mile in the state for a decade and a half and has done such a
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great job at getting our last mouth, which is why fifteen years later,
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we're still trying to fix the last moule. Anyway, so they finally show
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up for the service call and they don't have any of this information right.
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They're like, this is a disconnect. This is It's like She's like,
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this isn't a disconnect, it's a transfer of service. I'm just trying to
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move my number over there, and you want to do away with your internet
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is I'm not trying to do away with my internet. I'm just transferred.
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They had the entire thing wrong. What she usually runs into is apathy.
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You know, it's like, well, I need a call and we have
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to reschedule your point whatever. She finally got a worker who basically, and
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I think literally through his clipboard, was like this happens so much. And
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he just said, okay, tell me what it is that I'm supposed to
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be doing for you, and he sat down with her, walked her through
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what they were supposed to do, and got it set up for her the
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way it was supposed to be. The thing is, it took that person
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individually, on his own. It wasn't a supervisor that was making him do
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it or anything else that decided to have empathy for my seventy two year old
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mother for a minute and help her get this stuff done. I see it
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every day I dress it every day, and you were right, and I
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didn't realize how much of a problem it was until the dealership exchanged hands.
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Is it's an epidemic. I plugged Richard Stevens. If he's listening. He
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had the patience and we worked this one out. But it started during January
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fifteenth. I think we've got it. But let me tell you about this
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about not being able to communicate. If you go to dig, you know
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they ask you to call misutility. There's an area which I'm moving a canopy
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that the motor home sits under. We're going to try to get it moved
18:18
here in the next couple of weeks. But we had to form or set
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a base for it to set on. That required drilling, auguring eight holes
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to put mounting device in. Was this called a mounting device? It's six
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to six timbers. I call misutility. I square off the area they asked.
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I did everything Misutility told me to do. They came and marked a
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water line in the sewer line before we drilled twelve inch auger four feet deep,
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eight of them. We went seven feet and they'll tell you that give
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them two feet either way. I understand that because they're following trace lines and
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whatever. We went seven feet first, boar hit a dead center gas line,
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dead center called Mountaineer gas. Gentleman showed up. Nice guy, he
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had empathy. He saw what happened. I said, I've done everything right.
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He's kind of like the guy through the clipboard because this was in first
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time. Second time might have been a ten thousand times. He has seen
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this, so hey was there. I said, listen, I've got a
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worker here, I've got a piece of rental machine. We have seven other
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holes to bore. We're seven foot off and we've hit this. The other
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one is much further away, he said, drill four out of the eight
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we hit gas line. I don't understand it. And it was in a
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straight line, and it was not marked. And this is not old gas
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line. This is a This building that I occupy is about ten years old.
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You could we found a traceer wire. I mean it was right there
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and it was marked fifteen feet away. But this gentleman was there and we're
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able to communicate. I was able to look him in the eye like I'm
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looking you in display that I did everything right. I guess I hate to
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say it's not my fault, but I don't know whose fault it was,
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other than the instructions that we were giving. Well, this all started about
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one eight one one, someone that's not even our state. I gave him
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the best direction. I did everything, white spray paint, did the squares,
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good everything. Thank goodness, this gentleman shows up with empathy, and
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that's what you almost have to seek now to get empathy to when you get
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in this world. Technology were in because you're right, you just passed it
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off. I don't know what we would have done. I mean, I
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mean, I couldn't fix the pierced gas line. There was he knew where
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the meter was, he turned off, he repaired it. We're good,
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it's you know, it's all the work is accomplished. But this job that
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should have taken maybe two hours maybe started early in the morning and went till
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almost evening time, and it all once again was on technology, I mean,
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instead of coming and I guess showing empathy and doing I don't know how
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this line got marked. I mean, I just don't understand it. And
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I really don't understand why misutility, if they're that far off, why they
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advertise their goods so much that this is what you have to do, because
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in this case, this isn't a second this isn't the first case. For
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Larry Dawson. This also happened on another piece of property with offens that happened
21:52
to be adjacent to the stevens Autoi own on both sides of it. Same
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thing hit it three times. So in this world of technology, if this
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is the way we're going to go, and if this is the way we're
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headed, is find that individual with empathy and put them in charge as far
22:11
as the communication. Now the workers, the worker. But you know,
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I struggle being at my age in the sixties, and I can only imagine
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people like your mother that's a decade older than me, and people it's two
22:26
and three decades older, because there's human beings they want to be talked to.
22:32
The thing that gets me. I'm fifty and or I will be in
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August. And I'm not a technical luddite. I mean, I had my
22:40
first computer in nineteen eighty four. I got hired in here for it when
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I first got hired in full time, not broadcast originally, and even at
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this age, and I'll probably present a little younger than what I actually am,
22:51
but I will get into situations with people that are working with a proprietary
22:53
system of some sort of technology, proprietary technology. There's no way I know
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anything about techechnology. I don't care who I am. I don't care if
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I'm Bill Gates. I don't know anything about that technology because it's not part
23:03
of what I do. I know about technology, but not your technology.
23:07
You know, And the kind of smarmy attitude you get sometimes because you don't
23:11
know exactly what it is that they're doing. It's like, brother, I
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had a computer in nineteen eighty four, like a decade before you were born.
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I just don't know your software. Man, Just chill out with the
23:19
chip on your shoulder and let's communicate a little bit so we can help each
23:22
other out here. You don't have to get that attitude with me. I
23:25
get a little bit fussy with that stuff. How am I supposed to know
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what you know? I don't know what you know. You want to come
23:30
and talk host a talk radio show, but you can't do it, can
23:33
you? That stuff makes me so mad. Well, there's a world full
23:37
of experts now because of because of the Internet, and just because you see
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it, and just because you might watch a video on YouTube, you're not
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living it. You know, the guys over the dealership at Steven's, you
23:52
know that they've all been at it a long time. They're full of information,
23:56
and they're willing to talk to you. They're willing to look at you
24:00
any eyes, shake your hand, A dress you you know, sets you
24:03
in the right direction as far as your automotive needs. I'm on a blog
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and I have been on for quite some time, and I'll read the ins
24:15
and outs of audio auctions. I watch auto auctions. I mean, I'm
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a car guy. You know, I'm not working like I once did.
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It's physically, but I'm still in the game. And I watch because I
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watched a trend, I didn't go home and just sit down. I am
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amazed with the complaints one from Carvana. It is it. If someone would
24:37
go in and read the blog and see what people went through, you would
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run from that platform back over to your small independent, your small franchise,
24:48
your your you don't have to be small, but where you can see somebody,
24:52
you can talk to somebody, and if you have an issue with your
24:55
title or your registration, you can go in and communicate. Another piece of
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technology that maybe it would work, but there's a whole chain of people in
25:03
there that that are lazy, and they then they pushed the work to the
25:07
technology, and the technology is imperfect in getting it done, and it just
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causes a huge screw up all the way down the line. Correct, maybe
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the technology would work, maybe it doesn't have to be such a terrible company,
25:18
But the fact of the matter is they rely on the technology too much,
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or the people they put in charge of deploying the technology aren't responsible enough.
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You can make it work, but you have to have the right people
25:26
making it work, and those people have to have the empathy, the ability
25:29
to reach out and stuff like. We we skipped a whole generation of transferring
25:33
the power. We skipped the whole generation. There should have been information brokers
25:37
that were helping hand off between one generation the next, one generation of technology
25:42
in the next. We haven't had that. We've went straight from sort of
25:45
what we all grew up with to this next level. And if you don't
25:48
come along, you're you're kind of shamed for it for some reason or another.
25:52
I don't like that at all. We don't like to take it off
25:52
right. Yeah, let's take a break. Larry Dawson is here from Stevens
25:56
Nitro in Nightro or Steven's Auto in Nitro, West Virginia. You find out
26:00
more information online Steta Stevens of Nitro dot com. That Stephen's with a pH
26:03
Stevens of Nitro dot com. You can find the information over there for eighteen
26:07
First Avenue South in Nitro, West Virginia, of course, and the phone
26:11
numbers three zero four seven two seven zero four six four three zero four seven
26:15
two seven zero four six four. Let's do this, Let's take a break,
26:17
we'll come back. We'll wrap up the show with Larry. When we
26:18
come back. You can go weigh in with the phone call as well if
26:21
you would like to give us call this morning three zero four three four five
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fifty eight fifty eight. Say how to Ryn when you call these answering phones
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over there three zero four three four five fifty eight fifty eight. You can
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text over any questions or comments you have to three zero four nine three five
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five zero zero eight. You're listening to ask the expert. I'm Delkooper.
26:34
That's Larry Dawson on five AWCCHS the voice with Charleston. Hey, it's stay
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go to Peydentlawfirm dot com. Coming up on the end of the program,
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you're listening to ask the expert w SHS. The voice of Charles and
27:48
Larry Dawson is in a studio with us this morning. If you want to
27:49
talk about the auto industry or Steven's Auto upnight true give us called this morning
27:53
at threezer fod three four five fifty eight fifty eight three fifty eight fifty eight.
27:57
Yesterday, Kim, my fiance is, she went to the beach with
28:03
the grandkids and she left her car and asked me if i'd get a service.
28:10
It was time, and it was within fifty miles. And I'm a
28:12
big, big believer in every five thousand miles. So I called a friend
28:18
of mine, John's garage, his son Chase, Chase board excellent, excellent
28:25
mechanic, and I said, Chase, I said, I'd like to get
28:26
Kim's car service, got to bring it down and said sure. Well Kim
28:30
had told me, and I drove it in at night and the headlights need
28:37
aimed. That makes it the cross out here. Yeah, yeah, so
28:40
you know. But now I'm talking to the gentleman that's going to be doing
28:44
the repair like I'm talking to you. So we're communicating. Well at old
28:48
school, we're using words, not texting each other. We're not texting,
28:52
we're speaking. And so he texted me by or he called me back,
28:57
excuse me, and he said, cars ready and I said okay. I
29:00
said text me Bill, I'll get a check. I'll come down and see
29:03
you. And he said okay. So when I went down, his dad,
29:07
which is friend of mine, was pulling the car around and he said,
29:12
man, he said, these headlights. He said, now, get
29:15
this aiming headlights. He said, we had to put it on a computer.
29:21
And it runs a series of whatever through this computer, and these headlights
29:26
move and go this way and that way, and it does a variety of
29:30
different functions to aim headlights. And I said, well, John, I
29:37
guess I'm going to have to wait until it gets dark to see and drive
29:41
it, you know, and really get dark til ten o'clock. So I
29:45
said, it's you know, and I'm in bed at ten. So I
29:48
said, we'll figure this out. But we were able to communicate, and
29:52
he gave me the play by play. How did that? I mean,
29:56
I had no idea. I don't think he had an idea. It's the
30:00
Lexus r X three point fifty. But you plug it into a computer and
30:04
the computer runs a series of functions and to make the headlights aim, I
30:11
guess properly. So I found I was, you know, every day,
30:17
and I being in the sixties, I still want to learn. I want
30:21
to learn something every day. So I learned something. I learned that you
30:25
don't take a screwdriver out there and you drop in like the old days and
30:27
you move the headlights. You let the computer do it. But that computer
30:32
is only as good as the operator. And let me tell you something.
30:33
That operator is only as good as it can share the information with the client.
30:40
That that computer couldn't tell me that. Now you know how many how
30:44
many stores would you go to that you wouldn't got that information carried over to
30:49
you. You got your piece of paper called a receipt, and you got
30:53
to figure it all out. And that's why that this networking and stay close
30:59
and don't shop price, shop service individual one on one, you know,
31:07
get to know that person and and just I'm telling you in the end game,
31:12
you will be much much better off. I know your frustration. You've
31:17
told me some things we've talked off air before we went on here. We
31:21
could take all day. We are not here to trash individuals. We are
31:26
here with the same issues, and it's communication, and it's so simple to
31:32
resolve by talking. Yeah, and you always share the stories and I try
31:37
to mimicate where there is a resolution at this We're not just spitting into the
31:40
wind here. It's like this happened, and this is how you overcome it.
31:42
And almost every time the answer is some sort of communication. Richard and
31:47
I solved this with together, or I finally threw a hell. Mary,
31:51
I said, Richard, I know someone in the Optimum Management. Let me
31:55
send them what you're sending me. I said, because you're right. We
31:59
started on January the fifteenth, and we have not yet got this result.
32:04
And just how simple it could be if there wasn't layers of technology, if
32:10
it was just one on one. And I really don't think, I truly
32:15
don't think that's too much to ask for this communication. Yesterday evening, I
32:22
look at cars re line. It's just what I do, and I occasionally
32:24
buy a few cars on line. I went to a platform I'm familiar with.
32:29
It's called ACV. It's a platform where wholesale dealers can trade inventory.
32:34
When I trade purchase and sell, I get on I mean it's hot.
32:38
Yesterday evening. So I thought i'd look at some automobiles. I'll get on
32:40
a tournament. And it comes up that I'm no longer in business. And
32:47
so I called the one eight hate number and I get a hold of a
32:51
gentleman. I said, you, sir, I've been in business since nineteen
32:53
eighty seven. You know I don't use and do what I once did,
32:58
but I'm still a license auto dealer. And I was just one of your
33:00
platform a month or so ago. Who told you I was out of business?
33:04
And why am I disconnected? Here? Gentleman looked through it, and
33:08
he says, I cannot give you an answer. I said, okay,
33:13
he said, but I tell you what I see. He's brought up who
33:16
I was, and he said, you've done a lot of business. PLATFORM
33:19
said probably, but I can't. I'm locked out. He sent me his
33:23
cell phone number. Nice. He said, when you go to your office,
33:27
I said, I'm not. He said, u's your office. I
33:29
said, no, sir, I'm home. I said, I'll be there
33:30
tomorrow. He said, send me a copy of your dealer license. He
33:35
said that's all we need. And I thought, how simple this gentleman.
33:38
I caught to I mean, what's the odds. I caught the right guy,
33:42
the right person the song that I had a legit complaint and was willing
33:46
to work with me. And he texted me his cell phone number with an
33:52
explain and you know what I sent him, Thank you very much? Yeah
33:54
right, yeah, let me tell you those words, sir, ma'am,
33:58
thank you. I appreciate shade. It will go a long ways because when
34:02
you're striving to keep up this technology, and I don't I don't believe that
34:08
if you paused for six months and you're a twenty one year old born with
34:14
a phone in your hand, it's going to leave you that soon. So
34:17
I don't know how we possibly could keep up unlessen, this is what you
34:21
are. You're an IT person that you're constantly at it. And it's so
34:25
nice to be able to have one on one, to be able to communicate,
34:29
to go in at a familiar surroundings and you know, once again,
34:32
I build a business in Nitro. It's one on one. Steven's Auto Nitro
34:37
now occupies it. You can go in and you can get that attention,
34:40
you can get communication, you can look at someone in the eye. And
34:45
I've watched Donnie many times or Chris, go out and explain maybe something that
34:51
someone didn't quite understand. And it wasn't no fault of them or the automobile.
34:55
It was not familiar. You just told me about the six CA that's
35:00
very easy to jump in and to follow along through. Asked they could go
35:05
in there and probably find her way through it. Put her in a twenty
35:09
twenty four Camra and see if she will with you will not need a lot
35:14
of sisters. Well, she'll probably need to explain it to me at sometimes
35:16
she already like was looking over my shoulder the other night and I was struggling
35:20
to do something. She's like, it's right here, daddy. I was
35:22
like, how did you know that? Exactly? Because these automobiles are changing
35:27
and we have to change with the times, and you have to be instructed
35:31
how to do it. Could you imagine throwing the keys to somebody in a
35:35
twenty twenty four and said there's your car? Yeah right? You know in
35:39
some cases I remember I bought that's a good point. I bought Thor Meek's
35:44
Mercedes. Thor's the Timmy's son down Tays Valley and good family, excellent family.
35:50
And I said, and struggled, is a Mercedes Hi and Mercedes I
35:54
struggled at in that parking lot get figure out how to put that car and
35:58
reverse. It's a great point because twenty years ago, whether it was a
36:01
Cadillac or a Cavalier, car was bigger. Gas might be on a different
36:07
side, different things like that, but generally speaking, you got in,
36:09
you turn the ignition, you drove the car. You know, it's not
36:12
like that necessarily anymore. Well, this had the key fob with with a
36:15
labor or a dish, and I just, you know, I just wasn't
36:19
familiar with it, and I banged around and finally got that thing in reverse.
36:22
Those things are so far I don't know why we have to keep reinventing
36:23
the wheel now, you know, I mean, these shifters work, why
36:25
do we Well, they want that. They want that real estate is what
36:29
they want to put in more computers. So they're trying to find the shifter
36:30
was like the little knob. Now they could just turn like a volume mob.
36:34
I don't get it, man, that like tactically, that doesn't feel
36:37
right to me to just turn a little knob like you're turning the volume.
36:42
I know, man, to get off my lawn, get off my line.
36:45
Larry Dawson is here representing Stephen's Auto of Nitro. Larry was at that
36:49
location for a long time. Now Steven's is taking it over, doing a
36:51
great job over there. Stevens Auto of Nitro located four eighteen First Avenue South,
36:54
Nitro, West Virginia. Online it's Stephens of Nitro dot com, Stevens
36:59
of Nitro dot com. That's Stevens with a pH, Stevens of Nitro dot
37:01
com. And the phone and the address is four eighteen First Avenue South in
37:05
Nitro, West Virginia. Three zero four seven two seven zero four six four
37:07
three zero four seven two seven zero four six four Larry, thanks so much
37:10
for your time again, thank you for having me. Yeah, we'll see
37:13
you back here in a couple of weeks. Yes, sir, Larry Dawson
37:15
from Stevens Auto and Nitro, thanks so much for tuning in. Dave Allen
37:19
is up next on five ADWCHS. I'm del Cooper. I'll be back at
37:22
three oh six this afternoon on the hotline with Dave Weekly. Have a great
37:24
day everyone on five eight w c HS The Voice of Charleston five eighty w
37:45
CHS anwt E six point five FM Charleston at four point five cross Lands l
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u v RC Media Station, we are proud to live here too,