How Loblaw Defined Good Leadership for 220,000 People

UNLEASHED By LoyaltyOps · Oct 22, 2026 · 8m · transcript

This month, 521 HR and business leaders said the biggest source of friction for managers is leadership expectations, and a lack of manager training came last. And one of Canada's largest employers has written down what effective leadership means across a company of about 220,000 people.

So do your leaders agree on what good leadership looks like?

In this episode, Mickey Anderson looks at why unclear expectations hold managers back, what that employer did about it, and what a version of it looks like in an organization of 30 to 300 people.

What the episode covers:

- Why 48% of HR and business…