Latest / Big Talk About Small Business
Ep. 95 - Great Service Doesn’t Auto-Reply
What makes a professional service provider truly valuable to your small business? It's not cost savings—it's quality, responsiveness, and genuine care. In this candid conversation, we challenge the conventional wisdom that outsourcing is primarily about cutting expenses.
Great professional relationships, whether with attorneys, accountants, HR consultants, or IT specialists, are built on foundations of mutual respect and genuine interest in your business success. We share stories of exemplary service: the banker who answers his phone from vacation in Cabo, the electrician owner who responds…
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