Latest / Brian Thomas / IHeartMedia Aviation Expert Jay Ratliff

Transcript

IHeartMedia Aviation Expert Jay Ratliff · Brian Thomas

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  Speaker 1: Made extra special. It is that time a week we
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  Speaker 1: get to talk with iHeartMedia aviation expert Jay Ratless and
• 0:05
  Speaker 1: get the load down and all things crazy going on
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  Speaker 1: in the world of aviation. Jay, my friend. Wonderful having
• 0:10
  Speaker 1: you back on.
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  Speaker 2: Hey, pleasant, good morning. I was thinking that our buddy there,
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  Speaker 2: Joe never throws anything away because he's got clips for everything.
• 0:18
  Speaker 2: I'm sure he's got the forecast for the hottest day
• 0:21
  Speaker 2: of the summer last year. You got to pull that
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  Speaker 2: out and just read it so we can just go
• 0:25
  Speaker 2: remember when we were complaining.
• 0:27
  Speaker 1: About how hot it was.
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  Speaker 2: Boy, wouldn't that be nice today?
• 0:30
  Speaker 1: That's a great idea. Oh, then maybe we could rewinden
• 0:33
  Speaker 1: about a decade ago when it was all global warming.
• 0:36
  Speaker 1: We're all gonna die because planet's getting all hot. Yeah,
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  Speaker 1: how's it feel right now?
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  Speaker 2: Going to go back to the seventies with global cooling?
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  Speaker 3: Oh?
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  Speaker 2: I remember, That's that's when we were going to die
• 0:44
  Speaker 2: because the planet was getting cold.
• 0:46
  Speaker 1: Sir Leonard Money Leonard Nimoy in Search of was the
• 0:51
  Speaker 1: series He did an entire half hour episode of The
• 0:53
  Speaker 1: Coming Ice Age. I remember like it was yesterday. You
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  Speaker 1: can still find that on YouTube for those talking.
• 1:00
  Speaker 2: About that they'll be an inconvenient truth. I don't know.
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  Speaker 1: It could be someone did it Alyss twenty years after
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  Speaker 1: INtime truth love that nothing at all. Matter of fact,
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  Speaker 1: the exact opposite of what al Gore was preaching back
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  Speaker 1: then came through. See you see an eye to eye
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  Speaker 1: on that crap. Anyway over to American Airlines scrambling back
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  Speaker 1: to full operations and offers flight attendants double time.
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  Speaker 2: Yeah, the double time. The flight attendants can't normally fly
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  Speaker 2: on average seventy to ninety flight hours a month, they
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  Speaker 2: can fly up to one hundred, and as American Airlines
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  Speaker 2: is trying to close out the month and try to
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  Speaker 2: get everything back on schedule, they're offering their flight attendants
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  Speaker 2: double time if they want to pick up an extra
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  Speaker 2: extra flight. And ye know, I'm certain many of them
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  Speaker 2: are welcoming the chance to earn a few extra dollars.
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  Speaker 2: And I'm sure a lot of them are like, you know, thanks,
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  Speaker 2: but no thanks. But you know, American is just doing
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  Speaker 2: a lot of things in the right kind of way
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  Speaker 2: right now, and I'm just I'm really positive on them.
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  Speaker 2: They reported a quarterly profit of roughly two hundred and
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  Speaker 2: fifty million dollars and they lost probably two hundred and
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  Speaker 2: fifty million during the shutdown, and I think this winter
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  Speaker 2: storm's probably going to hit them with another two hundred
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  Speaker 2: million dollars in revenue that they could have made. But
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  Speaker 2: they are so customer focused right now. I just hope
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  Speaker 2: they don't lose that because they're the airline that's going
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  Speaker 2: to hold an airplane for us if we're running late,
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  Speaker 2: and if they can do it. They're using that artificial
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  Speaker 2: intelligence we talked about to try to make things better
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  Speaker 2: for us, and I just a I love it, and
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  Speaker 2: I hope other airlines will actually embrace that kind of
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  Speaker 2: customer first mentality, which really doesn't exist right now. And
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  Speaker 2: the same time, I've got some good news on American. Yeah,
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  Speaker 2: I'm certainly pulling for them well.
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  Speaker 1: That customer first mentality. I mean, these airlines are in competition,
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  Speaker 1: and you would think the better a customer is treated,
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  Speaker 1: the more likely they will be loyal to that particular airline,
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  Speaker 1: given that we all have choices in this world, but
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  Speaker 1: in these worlds have shaving go ahead.
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  Speaker 2: Yeah, if you and I own or operate a specific airline,
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  Speaker 2: and we've got a strong loyalty program that has people
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  Speaker 2: locked in because of the credit card they use for
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  Speaker 2: freaking flyer miles. We take them for granted. Yes, we
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  Speaker 2: think they're always going to be there, and since our
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  Speaker 2: load factors are like eighty eighty five percent, when we
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  Speaker 2: treat them like crap, I mean, they're going to take it.
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  Speaker 2: So it really doesn't matter how bad we treat them,
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  Speaker 2: because these these mindless loyal followers will always be there.
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  Speaker 2: And sadly, to an extent, there's some truth in that.
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  Speaker 2: Although you know, sometimes when people can find better fares,
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  Speaker 2: they're certainly go that way. But loyalty, sadly for a
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  Speaker 2: lot of these airlines is kind of locked in because
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  Speaker 2: of people say, well, I got to fly this airline
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  Speaker 2: because of my frequent flyer program, and then you ask
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  Speaker 2: them how many times they use their miles and it's
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  Speaker 2: like a few and far between. It's like, why would
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  Speaker 2: you do that versus taking the better flight to get
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  Speaker 2: you where you need to be NonStop, and say of
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  Speaker 2: connecting through who knows where, just earn a few miles.
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  Speaker 1: Well, yeah, it's kind of funny you've read that. Only
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  Speaker 1: reason I'm laughing at it's because that's me back when
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  Speaker 1: I was a practicing law in Chicago, American Airlines hub there.
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  Speaker 1: Of course that's what I flew almost always American Airline.
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  Speaker 1: That's when I was going in and out of o hair.
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  Speaker 1: So I got on their mileage program as to any other.
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  Speaker 1: And of course I've had the same credit card, still
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  Speaker 1: building up miles a year after year after year. It
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  Speaker 1: wasn't until our trip to Yellowstone was it last year?
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  Speaker 1: The year before that I ever used any so to
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  Speaker 1: fly five people to Jackson Hole, Wyoming, only using a
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  Speaker 1: fraction of the miles that I had accumulated over the years.
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  Speaker 2: Unfortunately, they don't expire. Remember, America was the first airline
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  Speaker 2: that come out with a frequent flyer program in nineteen eighty.
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  Speaker 2: You couldn't have them before during the time of deregulation,
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  Speaker 2: So they thought, what can we do to adopt a
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  Speaker 2: loyalty program, and they came out with this frequent flyer
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  Speaker 2: miles will give you you know, you know, how many
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  Speaker 2: miles you fly goes into your account. What they didn't
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  Speaker 2: expect and couldn't really predict, was at that point in time,
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  Speaker 2: competition was flooding into the industry and fares plummeted. So
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  Speaker 2: what happened was they were giving away free tickets at
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  Speaker 2: a decreasing amount of revenue for them. What they should
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  Speaker 2: have done back then was how many dollars you spent,
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  Speaker 2: was how many miles you would get, because you know,
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  Speaker 2: that's how it should be set up. But what they
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  Speaker 2: found out was they were giving free tickets away as
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  Speaker 2: prices were decreasing, and it was costing them quite a
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  Speaker 2: bit of money. So that's why we try to see
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  Speaker 2: him reverting right now back to something that's a little
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  Speaker 2: bit more in their advantage. But everybody should sign up
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  Speaker 2: for a freaking flyer program some credit cards. You sign
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  Speaker 2: up and you get forty thousand frequent flyer miles. You
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  Speaker 2: don't have to use it, but just a few times
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  Speaker 2: to get it started, and then keep the stupid thing
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  Speaker 2: paid off and you get like a free ticket on
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  Speaker 2: the airline.
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  Speaker 1: There you go, Yeah, it's worth shopping around for that
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  Speaker 1: more with Jay Ratliffe American Airline avoiding multimillion dollar fine
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  Speaker 1: over one delayed flight plus the worst airport at least
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  Speaker 1: in terms of missus near missus as identified by the
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  Speaker 1: very airlines themselves. That plus more with Jay ratlift stick
• 5:46
  Speaker 1: around seven or eight thirty eight. If you've have Kroc
• 5:49
  Speaker 1: detalk station Jay Ratlift, friend of the whole world. I
• 5:54
  Speaker 1: heard Media Aviation next where you find him all the
• 5:56
  Speaker 1: iHeart stations. He does that full time twenty four to seven.
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  Speaker 1: There's so many stations that's here. It's like, no, I
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  Speaker 1: appreciate the time you will unt to spoke my listeners
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  Speaker 1: of me.
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  Speaker 2: Jay.
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  Speaker 1: You know, I get a kick out of some of
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  Speaker 1: the topics. And let me just start with this one.
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  Speaker 1: I want to know who the airlines named the airport
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  Speaker 1: that they are most concerned with because of near misses anyway,
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  Speaker 1: and we get.
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  Speaker 2: It fun with you guessing, but you probably wouldn't guess
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  Speaker 2: that it's the Burbank Airport in California.
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  Speaker 1: None. Never would have know that. Never. I don't even
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  Speaker 1: know Burbank Canon Airport jail, though I can.
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  Speaker 2: It's seven eight airlines. I mean, they've got quite a bit,
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  Speaker 2: quite quite a bit of activity in and out of there.
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  Speaker 2: But the National Transportation Safety Board has commented, in fact,
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  Speaker 2: I love the chair of the NTSB, Jennifer Homody. She
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  Speaker 2: does not hesitate at all to express her opinion when
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  Speaker 2: it comes to safety, and God bless her for it.
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  Speaker 2: But she said that the airport that airlines complained the
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  Speaker 2: most about as far as the near missus is Burbank
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  Speaker 2: because they've had one near miss close near miss per
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  Speaker 2: year for like the last five years at that airport,
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  Speaker 2: and it's the airport that most airlines are complaining about
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  Speaker 2: as far as we need better conditions here. And of course,
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  Speaker 2: you know, it was also the NTSB that said, look,
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  Speaker 2: you know, we've had a situation where we've had a
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  Speaker 2: you know, fifteen thousand issues in Washington d C. Reagan
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  Speaker 2: Airport over the last several years as well, so you
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  Speaker 2: know the issues out there, and the FAA is under
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  Speaker 2: the gun to try to do a better job. They're
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  Speaker 2: talking about creating a safety overview office. Okay, I guess
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  Speaker 2: to try to you know, help well, you know, solve
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  Speaker 2: this issue. But yeah, that's the airport that they say
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  Speaker 2: we need more help with.
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  Speaker 1: Cut into the chase. I mean, I see some pretty
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  Speaker 1: goofy runway layouts and you know videos and things of
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  Speaker 1: that nature, like how in the hell can any pilot
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  Speaker 1: land on that runway kind of stuff. But is it
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  Speaker 1: the way the airport's designed that results in this? Is
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  Speaker 1: it the length of time or the shortness or the
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  Speaker 1: length of the runway that's the problem, and what have
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  Speaker 1: they identified why there's so many near misses there?
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  Speaker 2: Well, sometimes it's how the proximity of the airport, sometimes
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  Speaker 2: to a military installation or to another or to another
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  Speaker 2: international airport. And then you also have the situation of, yes,
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  Speaker 2: the runway configuration, and a lot of times it just
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  Speaker 2: comes out to the logistics and having sometimes too much
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  Speaker 2: activity at a specific time. And when you factor in
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  Speaker 2: when we have a shortage of air traffic controllers, where
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  Speaker 2: I think a lot of this can stem from. When
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  Speaker 2: you don't have all hands on deck, it increases the likelihood,
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  Speaker 2: even though it may be a minor percentage of something
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  Speaker 2: being missed, overlooked, or a mistake being made. And sometimes
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  Speaker 2: it's pilot air, sometimes it's air traffic control air. Sometimes
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  Speaker 2: it's a combination of both that lends itself to two
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  Speaker 2: aircraft being in the same airspace at the same time,
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  Speaker 2: which should not happen, right, And of course we have
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  Speaker 2: technology that assists us if the from the traffic collision
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  Speaker 2: avoidance system that will help assist crews if two aircraft
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  Speaker 2: get to be too close to each other. But you know,
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  Speaker 2: the takeoff and landing is the most critical time of
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  Speaker 2: any flight operation, and that's when you've got a lot
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  Speaker 2: of different things going on, and sometimes these airplanes just
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  Speaker 2: get to be a little bit too close. And sadly,
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  Speaker 2: over the last year year and a half, I've spent
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  Speaker 2: more time talking about it because we've had places in
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  Speaker 2: Austin and Phoenix some other airports where these things have
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  Speaker 2: taken place, and you know, thankfully it's just a story
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  Speaker 2: of what the near miss was and not an accident,
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  Speaker 2: but it also underscores just how close we are in
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  Speaker 2: some of these things that you know. And sadly, Brian,
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  Speaker 2: when like in DC, when the FAA is fully aware
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  Speaker 2: of the fact that you have fifteen thousand incidents of
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  Speaker 2: you know, aircraft and of some type having to take
• 9:36
  Speaker 2: evasive action, even if it's you know, a minor go
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  Speaker 2: around type of thing, it's a very clear flag that
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  Speaker 2: something's off here that we need to fix. And in DC,
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  Speaker 2: because nothing had gone wrong, there wasn't really the emphasis
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  Speaker 2: and the urgency to fix the problem. And of course
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  Speaker 2: you have the crash that it kills so many people
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  Speaker 2: and okay, now what can we do to fix it?
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  Speaker 2: And what you're hoping is that they look at these
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  Speaker 2: other red flags across the country and say, look, we
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  Speaker 2: need to either upgrade some technology here, increase the staffing effect,
• 10:12
  Speaker 2: the traffic flow, whatever, you've got to do our combination
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  Speaker 2: of the of several to make things even safer than
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  Speaker 2: what they are right now. And look, we're the NBA
• 10:21
  Speaker 2: of the world from a safety standpoint, but we can
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  Speaker 2: always do better.
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  Speaker 1: True, And I suppose while this relief maybe down the road,
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  Speaker 1: perhaps ten or more years, doesn't the one big beautiful
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  Speaker 1: bill have billions of dollars for the FAA upgrades and
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  Speaker 1: system upgrades and this nineteen eighties getting rid of this
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  Speaker 1: nineteen eighties computer technology they've been using.
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  Speaker 2: It does and it throws me to death. But in
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  Speaker 2: that same report, it actually allows the Reagan Airport to
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  Speaker 2: have reduced reduced restrictions on air activity. What which Oh yeah, yeah,
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  Speaker 2: I wouldn't have. It wouldn't have been popped up on
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  Speaker 2: my radar until the NTSB chair when it was being discussed,
• 11:00
  Speaker 2: came out and said time out here. I don't know
• 11:02
  Speaker 2: if anybody's looked through this three thousand page bill, but
• 11:05
  Speaker 2: right here it says this, and I thought you gotta
• 11:08
  Speaker 2: be kidding me. Yeah, it got snuck in there that
• 11:12
  Speaker 2: because remember we talked about how a lot of the
• 11:15
  Speaker 2: politicians like to be shuttled back and forth because they're
• 11:17
  Speaker 2: important and they want those little helicopter trips across there,
• 11:20
  Speaker 2: across the river, blah blah blah, even though it might
• 11:22
  Speaker 2: you know, inconvenience the normal people that are flying and
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  Speaker 2: they got to go around in their airplane, No big deal,
• 11:27
  Speaker 2: because I'm important and I got to get across there.
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  Speaker 2: But right, it's just yeah, again, both sides of the
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  Speaker 2: aisle I have, I have so little use for because
• 11:36
  Speaker 2: so often it's just them first. Everybody else's if even
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  Speaker 2: a consideration, it's a it's a distant one. But yeah,
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  Speaker 2: it's in there. You can you can google it. It's
• 11:45
  Speaker 2: on the internet, so it's got to be true.
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  Speaker 1: Well, well, I can only hope. I mean, some of
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  Speaker 1: the details of that, the plane crashing in or the
• 11:52
  Speaker 1: helicopter crash of the plane, however you want to look
• 11:54
  Speaker 1: at it. The report that the air traffic controller there
• 11:56
  Speaker 1: was reported to his supervisor that he was overwhelmed, like
• 12:00
  Speaker 1: in a stressful situation managing eleven or so aircraft. They're
• 12:05
  Speaker 1: all in close proximity, so he reported that he was
• 12:07
  Speaker 1: under stress or duress and nothing changed, like, Okay, go
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  Speaker 1: back to your job.
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  Speaker 2: Well, so many of them are that way anyways, because
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  Speaker 2: the fact that we are thousands and thousands of air
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  Speaker 2: traffic controler short and that's the normal existence, the normal
• 12:21
  Speaker 2: work environment for a lot of these men and women
• 12:23
  Speaker 2: that sometimes don't have a day off for a long
• 12:25
  Speaker 2: time work. In six day work weeks, you might get
• 12:28
  Speaker 2: a day off. I mean, it's just and you've got
• 12:30
  Speaker 2: the stress, and you've got everything else that's on top
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  Speaker 2: of you. And yeah, it is a very very challenging situation,
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  Speaker 2: which is why I'm thrilled that President Trump has decided
• 12:39
  Speaker 2: early on in his administration, let's make this a priority
• 12:42
  Speaker 2: and as quickly as we can get back to where
• 12:45
  Speaker 2: we need to be from a staffing standpoint, which hasn't
• 12:47
  Speaker 2: been the case for like the last five administrations. At
• 12:50
  Speaker 2: least now they've talked about it and they said, you know,
• 12:53
  Speaker 2: we need to do something about it. And you know,
• 12:55
  Speaker 2: many times that involves we'll get a committee that will
• 12:58
  Speaker 2: report back. Yeah please, yeah, Brian, you know, it just
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  Speaker 2: it just frustrates me because either it's a priority or
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  Speaker 2: it's not. And when you don't, you know, words are cheap.
• 13:09
  Speaker 2: I mean, who cares. It's it's what your actions dictate
• 13:12
  Speaker 2: that really defines your your your seriousness about a specific topic.
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  Speaker 1: I didn't get a hurrum out of that guy. Give
• 13:19
  Speaker 1: them an more with Jay ratliffe'll find out about this million,
• 13:22
  Speaker 1: multimillion dollar fine as well as a Southwest Southwest Airlines
• 13:26
  Speaker 1: kicking off assigned seating no longer a thing. More with
• 13:29
  Speaker 1: Jay Ratliff, it'sake forty five right now. If you have
• 13:31
  Speaker 1: KERCITD talk station.
• 13:32
  Speaker 3: Fifty five KRC the talk station, talk station, it is
• 13:39
  Speaker 3: a forty eight If ify five kerrs DE talk station,
• 13:42
  Speaker 3: one more segment, always enjoy this.
• 13:44
  Speaker 1: I heard me the aviation expert jay or Ratleft. What's
• 13:47
  Speaker 1: the story on this two point nine million dollars fine
• 13:50
  Speaker 1: for one delay?
• 13:51
  Speaker 2: Yes, that was a possible. Yeah. What happened was we
• 13:56
  Speaker 2: had an American Airlines flight comes into Harrisburg, Pennsylvania, and they
• 14:00
  Speaker 2: approached the gate. It's running late, is like midnight, and
• 14:03
  Speaker 2: as they pull up, the captain's told that they don't
• 14:07
  Speaker 2: have the people at the gate that they need at
• 14:09
  Speaker 2: the gate outside on the ground, So he tells the passengers,
• 14:13
  Speaker 2: we've got a hold short here until the people. You know,
• 14:16
  Speaker 2: we've got the workers in place. Well, what happened was
• 14:19
  Speaker 2: they were there for quite a while. Somebody showed up
• 14:21
  Speaker 2: to try to get the jet bridge moving and they said, oh,
• 14:23
  Speaker 2: the jet bridge is working, which may be the case,
• 14:26
  Speaker 2: or may be somebody that wasn't qualified to operate it
• 14:29
  Speaker 2: and trying to make it work. So the delay was
• 14:32
  Speaker 2: went on for an hour, and then it went two hours,
• 14:35
  Speaker 2: and then passengers were on the plane two and a
• 14:37
  Speaker 2: half hours. And they said, look, per the FAA, if
• 14:41
  Speaker 2: we have people on this plane for three hours without
• 14:44
  Speaker 2: giving them the opportunity to get off, there is a
• 14:47
  Speaker 2: fine of twenty seven thousand dollars per passenger that we could,
• 14:52
  Speaker 2: as American airlines be fined. We have one hundred and
• 14:55
  Speaker 2: seven people on board. That's two point nine million dollars.
• 14:58
  Speaker 2: We've got thirty minutes. So they made the decision to
• 15:02
  Speaker 2: bring the ground steps to the back of the airplane,
• 15:05
  Speaker 2: get everybody off. Excuse me, the back of the airplane
• 15:08
  Speaker 2: bored outside, which is not obviously what you want to do,
• 15:11
  Speaker 2: but it got everybody into the tarmac before that three
• 15:14
  Speaker 2: hour mark. And that was put into place a number
• 15:17
  Speaker 2: of years ago to force airlines into action in the
• 15:21
  Speaker 2: event you have one of these creeping delays like we
• 15:23
  Speaker 2: had here, and it's good to see and you know,
• 15:27
  Speaker 2: obviously something like that. Now, if it's a weather related delay,
• 15:30
  Speaker 2: internationals are a little bit longer, and sometimes on a
• 15:33
  Speaker 2: weather situation there's some things that can play in there.
• 15:35
  Speaker 2: But the bottom line is that three hour clock is picking.
• 15:39
  Speaker 2: And yeah, they they missed a almost a three million
• 15:42
  Speaker 2: dollar fine by you know, less than thirty minutes.
• 15:46
  Speaker 1: That is amazing. I puting know to Southwest Airlines, what
• 15:49
  Speaker 1: no more assigns or they're they're doing a sign seating now,
• 15:53
  Speaker 1: I guess yes, I remember that.
• 15:55
  Speaker 2: It was.
• 15:55
  Speaker 1: It was the cattle call thing, right.
• 15:58
  Speaker 2: Oh, good lord, it was.
• 15:59
  Speaker 1: It was. It was.
• 16:00
  Speaker 2: It was you know, last Friday, March madness, everything you'll
• 16:04
  Speaker 2: rolled into one. It was like a concert. Well, yeah,
• 16:08
  Speaker 2: it was. It's a contact sport for sure. So now
• 16:11
  Speaker 2: you've got a situation where everybody has to when you
• 16:13
  Speaker 2: make a reservation. You've got three categories, the standard preferred
• 16:16
  Speaker 2: and we're the ones with the extra leg room and
• 16:19
  Speaker 2: you pay accordingly. And people that are used to open seating,
• 16:22
  Speaker 2: like Southwest have been for the last fifty five years, said, yeah,
• 16:25
  Speaker 2: I don't like this. Plus the thing is, you know,
• 16:27
  Speaker 2: I might have to pay more to keep my family
• 16:30
  Speaker 2: of you know, four or five, six together, and certainly
• 16:32
  Speaker 2: that could be the case as well. It just depends
• 16:34
  Speaker 2: on where you're going to be sitting. But most people
• 16:36
  Speaker 2: just don't like the change, and as a result they're
• 16:39
  Speaker 2: kind of pushing back saying we don't like it. But
• 16:41
  Speaker 2: the vast majority of people that I've talked to said, Jay,
• 16:44
  Speaker 2: I love it, and I'm going to love it because
• 16:47
  Speaker 2: now I can board and know where I'm going to sit.
• 16:50
  Speaker 2: I've got the storage compartment over me that hopefully you'll
• 16:52
  Speaker 2: still be available. I don't have to worry about scrambling
• 16:55
  Speaker 2: and trying to, you know, get on first. I don't
• 16:58
  Speaker 2: have to see forty five people in a wheelchair and
• 17:00
  Speaker 2: all their families getting on before me when only three
• 17:03
  Speaker 2: need them on the other end. So it's saving a
• 17:06
  Speaker 2: lot of headaches. Now, the problem is Southwest, their agents.
• 17:10
  Speaker 2: They're getting used to this and it's going to be
• 17:12
  Speaker 2: a process. I've heard from several Southwest Airlines friends of
• 17:15
  Speaker 2: mine talking about, Man, this just isn't going well. I said,
• 17:18
  Speaker 2: give it time, because anytime you go through this, it
• 17:21
  Speaker 2: just it takes time for these agents to get into
• 17:24
  Speaker 2: that routine where they are comfortable with this new procedure,
• 17:27
  Speaker 2: just like with passengers. And it's going to help Southwest
• 17:30
  Speaker 2: Airlines to generate more money, which is good, and I
• 17:33
  Speaker 2: really think in the long run it's going to help
• 17:34
  Speaker 2: the gate agents to do a better job there. And
• 17:37
  Speaker 2: I think it is going to take the stress out
• 17:39
  Speaker 2: of that boarding process, which for years for Southwest has
• 17:42
  Speaker 2: been almost unmanageable given how many people are trying to
• 17:45
  Speaker 2: get on that airplane as early as you can. And
• 17:48
  Speaker 2: you know, you can always help yourself if you're a
• 17:51
  Speaker 2: Southwest frequent flyer. I'm always talking about that, getting their
• 17:54
  Speaker 2: rewards card and obviously if you get it, use it
• 17:57
  Speaker 2: and pay off to everything so nobody dings you with interest.
• 18:00
  Speaker 2: But that can help you as far as some of
• 18:02
  Speaker 2: your boarding status and your check luggage and things of
• 18:05
  Speaker 2: that nature as well, and you can save some money
• 18:07
  Speaker 2: in the process. So every tool you can use to
• 18:10
  Speaker 2: kind of fight back and not pay the airlines. Believe me,
• 18:14
  Speaker 2: you fill that arsenal with as many pieces of you
• 18:18
  Speaker 2: know that you can use so that we can kind
• 18:19
  Speaker 2: of fight back when it comes to some of these
• 18:21
  Speaker 2: ancillary affairs.
• 18:22
  Speaker 1: We're getting hit with fair enough. You know, Jay Rotherway
• 18:25
  Speaker 1: just noticed on an article because I always looking at
• 18:26
  Speaker 1: aviation news before I talk to you. But I guess,
• 18:29
  Speaker 1: do you have like a coping skill for someone who's
• 18:31
  Speaker 1: stuck on a twenty five hour flight? The longest flight
• 18:34
  Speaker 1: is that a Quantas Airline from Sydney Airlines to Paris
• 18:37
  Speaker 1: Charles Degall Airport. If you told me I was going
• 18:40
  Speaker 1: on a twenty five hour flight, I got two words
• 18:43
  Speaker 1: for you. It ain't happy birthday.
• 18:45
  Speaker 2: You just hope you're in a seat that's either extra
• 18:48
  Speaker 2: leg room or in first class. But I don't care
• 18:50
  Speaker 2: where you're at. That is a long, long flight, and
• 18:54
  Speaker 2: they stop somewhere for fueling. But the point is you're
• 18:57
  Speaker 2: talking about being in that tube. Yes, it just seems
• 19:01
  Speaker 2: I think thirteen or fourteen, maybe fifteen hours as long
• 19:03
  Speaker 2: as I've been on a flight coming out of China
• 19:06
  Speaker 2: back to Detroit. But you know, it's you just you
• 19:10
  Speaker 2: just pace yourself, and you know, you do certain things
• 19:13
  Speaker 2: in the airlines help us with that, saying Okay, we're
• 19:15
  Speaker 2: going to be serving dinner in a couple of hours,
• 19:18
  Speaker 2: and they're getting you ready for that, and then dinner
• 19:20
  Speaker 2: is served, and then a few hours later they're like, Okay,
• 19:23
  Speaker 2: we're going to be preparing for breakfast down the road here,
• 19:26
  Speaker 2: and so you're in a bit of a routine. But
• 19:28
  Speaker 2: the thing for me is I've always got to be
• 19:30
  Speaker 2: up walking around a bit. So I'm always walking to
• 19:32
  Speaker 2: the back of the plane, and because just to keep
• 19:34
  Speaker 2: from getting stiff, and they always say you've got to be,
• 19:38
  Speaker 2: you know, concerned with blood clots and things like that.
• 19:40
  Speaker 1: Well, is that pesty turbulence problem? It seems to come
• 19:44
  Speaker 1: with that. Notice day when you're walking around anyway.
• 19:48
  Speaker 2: Some people do yoga back in the galley and they're
• 19:50
  Speaker 2: on the lower stretching. I'm like, oh no.
• 19:52
  Speaker 1: Some people take Xanax and drink Eddie House and then.
• 19:55
  Speaker 2: Some people do yoga in there in their seats. You
• 19:57
  Speaker 2: could google that image to.
• 19:58
  Speaker 1: To well, if we always don on help delays, how
• 20:00
  Speaker 1: are things looking out there.
• 20:02
  Speaker 2: You know, other than cold? That's pretty much it at
• 20:04
  Speaker 2: this point. Now, look, we've got a winter storm that
• 20:06
  Speaker 2: may be giving us issues in the Northeast. If you're
• 20:09
  Speaker 2: traveling obviously this weekend through the Northeast, make sure the
• 20:12
  Speaker 2: airlines have a way of getting a hold of you,
• 20:14
  Speaker 2: but right now it's just the icing delays that we're
• 20:16
  Speaker 2: fighting right now, so they're minor other than a lot
• 20:18
  Speaker 2: of ring up in Seattle delays in that way. But Brian,
• 20:22
  Speaker 2: looking at the map, it's one of the better days
• 20:24
  Speaker 2: to fly absent the really really really cold weather that
• 20:27
  Speaker 2: we've got out there, So everybody please be careful, be careful.