The human is in the lead, not in the loop

Beyond the Paycheck · Oct 6, 2026 · 24m · transcript

Summary

Lisa Jacobi, CHRO at COCC, joins host Kelsey Willock Jones on Beyond the Paycheck with a benefits story most HR leaders will recognize: a $40 a month gym reimbursement, fully funded, sitting at 18 percent adoption and quietly serving mostly younger, single, male employees. Her team stopped curating the list of acceptable purchases and moved to lifestyle spending accounts, where the expense is only booked when someone actually uses it. Adoption went to about 95 percent. She also walks through the year COCC announced a bigger profit sharing contribution to a room of 200 people and got…