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Mistakes Happen: Building Stronger Client Relationships · The Spiro Podcast: Managing your Real Estate Photography & Videography Business

• 0:00
  Coming up on this episode of The Spiro podcast.
• 0:04
  But sometimes when bad things happen, we just want to crawl into a hole.
• 0:08
  That's that's kind of what the first instinct is like, Oh,
• 0:13
  something bad happened. I just.
• 0:15
  I don't even want to talk to the person.
• 0:18
  I just want to be sad that something to happen.
• 0:22
  Welcome to the Spiro podcast.
• 0:24
  Managing your real estate photography and videography business
• 0:29
  with your hosts, Todd Kivimaki
• 0:31
  and Craig Magrum.
• 0:35
  Hi, and welcome to the Spiro podcast.
• 0:37
  Managing your real estate, photography and videography business.
• 0:41
  Spirit is a software platform.
• 0:42
  It's designed to help you
• 0:43
  manage your day to day business and really help you scale as well.
• 0:47
  Whether you're just starting out in real estate photography
• 0:50
  or if you've grown a business to serving multiple regions,
• 0:54
  it can scale with you and help you continue to scale your business.
• 0:57
  I'm Craig Magrum, host of the podcast.
• 0:59
  Welcome to it.
• 1:00
  Each and every week,
• 1:01
  our founder and owner of Spiro and co-host of the podcast Todd Kivimaki
• 1:06
  Welcome back to another week, Todd.
• 1:07
  Craig, it's great to be back.
• 1:09
  I have an overabundance of energy for some reason this morning.
• 1:14
  I don't even have
• 1:15
  all of my coffee down, so I'm just going to apologize right now.
• 1:18
  I'm already running through my head.
• 1:19
  Think, you know, talk slow, Todd.
• 1:21
  But let's just see what you get from me.
• 1:24
  I'm apologize in advance.
• 1:27
  I'm there with you.
• 1:28
  I was up at 4:15 this morning.
• 1:30
  I hit my jiu jitsu class at 6 a.m..
• 1:32
  oh, nice
• 1:33
  had my celsius
• 1:34
  So, yeah, I'm. I'm here to go, rearin to go.
• 1:37
  ready to go
• 1:38
  And it's just this overcast, rainy, foggy here today.
• 1:42
  But man, and all you, you know,
• 1:46
  Seattle people and you UK, you're like, it's like that every day but
• 1:50
  Anyways we've got a great topic today, Craig.
• 1:53
  Excited about that.
• 1:54
  It's a great topic and it's going to be a personally painful topic for me.
• 1:59
  We're going to make some admissions,
• 2:02
  but we'll talk
• 2:03
  about how you can make the best of those things as well.
• 2:06
  I know we're being cryptic.
• 2:07
  So before we introduce the topic
• 2:11
  and I go into my self-flagellation
• 2:13
  and in confessional box, as an ex Catholic here,
• 2:19
  I'm going to be confessing things.
• 2:22
  Let's let's talk about Spiro and some of the updates
• 2:25
  I've been watching on social media, Todd.
• 2:27
  On the publication, some of these these updates for Spiro and it's exciting.
• 2:32
  And we're we're seeing some great responses.
• 2:34
  People excited about what's what's happening.
• 2:36
  So what's going on this week.
• 2:38
  Yeah the quick rundown and I'll make a quick we look like
• 2:41
  we look we are looking to an update for the beginning of March.
• 2:46
  First week of March is what we are shooting for right now.
• 2:49
  Give us a plus or minus of a week on that and some fun thing.
• 2:53
  So the one of the items is landing pages for your order pages.
• 2:58
  So this would be a collection of order pages
• 3:02
  where you can link it to your book now, button on your website,
• 3:06
  and then your clients will be able to select
• 3:09
  from your residential or commercial your short term rental order pages,
• 3:14
  headshots, whatever you do, and it'll be a nice landing page for them
• 3:18
  to go from to pick the most appropriate order page.
• 3:23
  We are also looking to refresh some of the e-commerce aspects.
• 3:27
  I'm super excited about that.
• 3:29
  If you want to find out more about that in the Spiro Super User Facebook group,
• 3:34
  I give a little more information on that.
• 3:37
  Moving into a couple of other updates.
• 3:40
  We're working on.
• 3:41
  There's always various UI and UX fixes,
• 3:44
  But one update I want to
• 3:46
  mention is the feedback update.
• 3:49
  So it's very important to us all as business owners at our real estate
• 3:53
  media company, too.
• 3:54
  We want to know how we're doing at our company.
• 3:57
  We just sent a survey to our employees.
• 4:00
  We surveyed our photographers, we surveyed our clients.
• 4:04
  We want to know how we're doing.
• 4:06
  And also one thing that's connected with that is feedback on platforms.
• 4:12
  Google is fabulous for us.
• 4:14
  Facebook is fabulous for us.
• 4:16
  Heck, I don't even know how much we even really need a website anymore
• 4:19
  because people just search you and they look at reviews.
• 4:22
  So we are going to put in a mechanism where you can collect feedback
• 4:26
  after the shoot and you can ask them, How are we doing?
• 4:30
  You know, one through five stars.
• 4:32
  If it's one or two or three stars, say you're not happy with that,
• 4:35
  send them to a page that says, Hey, let's get in contact.
• 4:38
  We want to make this right.
• 4:40
  Say it's five stars.
• 4:41
  They're happy.
• 4:41
  Everything went fabulous. Great.
• 4:44
  Let's ask them to leave that review
• 4:47
  on Google or Facebook or any platform you choose.
• 4:50
  So excited about this.
• 4:52
  We have some other things
• 4:53
  queued up as well, but those are some ones that I'm like, Wow.
• 4:57
  Like, I'm excited to use them at our real estate media company.
• 4:59
  So I want to let you know about them.
• 5:01
  We'll give you a little more insight on future podcasts as to what's coming up.
• 5:05
  And like I mentioned, we're looking at the first week of March
• 5:08
  - to bring that to you all - fantastic, exciting stuff.
• 5:13
  Yeah, and just just a selfless picture.
• 5:15
  If you are thinking about switching,
• 5:17
  now's really probably the best time of the year.
• 5:19
  We have a ton of people and this is going to sound conceited.
• 5:22
  I'm not trying to boast, but we have a ton of people
• 5:25
  switching in right now, spinning up Spiro software systems.
• 5:29
  We have a team here to help you.
• 5:30
  We have a of a free setup process with a pre-buy.
• 5:36
  We have a team that will do that for you.
• 5:38
  So if you're interested, I don't ask you guys this a lot.
• 5:41
  I'm just going to ask you if you are thinking about switching.
• 5:44
  We would love to be your platform.
• 5:46
  We have some incredible things coming up in 2025 and we have a team here
• 5:51
  for you to make it easy so you can chat in with us.
• 5:55
  Ask us about the free setup if you want a demo.
• 5:58
  Nick on our team does demos every Wednesday
• 6:00
  or he'll do a personal demo with you, so just ask us.
• 6:03
  We'll be happy to give you everything we can and make the switch easy for you.
• 6:09
  Absolutely, Nick is a great guy.
• 6:12
  You get a chance to talk.
• 6:13
  Yeah, I was. I was down in the office yesterday.
• 6:16
  I'm normally not down there because I take care of one of our northern regions,
• 6:21
  but ran into Nick there at the office and caught up with him.
• 6:24
  And he's just a fantastic guy.
• 6:26
  You'll enjoy working with him if you haven't yet, guys.
• 6:30
  All right,
• 6:31
  before we dive into the topic, I'm just putting the topic off, Todd, because
• 6:36
  it's okay.
• 6:37
  I already know what it is
• 6:38
  I want to do.
• 6:39
  I know.
• 6:40
  I just am putting it off.
• 6:42
  Anyway, I had an idea.
• 6:43
  I ran this by Todd, and Todd said, Yeah, let's, let's do this.
• 6:47
  So I've done a lot of reading over my life.
• 6:50
  I love to read and I love to be constantly learning new things.
• 6:54
  And over the years I've collected
• 6:58
  a book collection, Todd, that has gotten extensive.
• 7:01
  I've already purged it once before, but now I'm running out of room
• 7:04
  on my shelves once again because of the the plethora.
• 7:09
  I like the word plethora.
• 7:10
  Did you ever see this is a squirrel moment?
• 7:12
  Did you ever see the movie The Three Amigos with Chevy?
• 7:17
  Yeah.
• 7:17
  Chevy and and Steve Martin.
• 7:19
  And that was the third one.
• 7:23
  The Dana martin.
• 7:25
  I think you’re right
• 7:26
  Yeah.
• 7:27
  they use the word plethora is in a plethora of pinatas.
• 7:32
  So anyway, I have a plethora of books that I would love to pass on
• 7:36
  because I want to see somebody else get some value out of these.
• 7:39
  And it's a lot of books on leadership.
• 7:40
  And since we're talking to business owners, whether again
• 7:44
  you're just starting or you've been in it for a little while,
• 7:48
  I'd like to give away some of my books
• 7:50
  on leadership that I've read and learn things from.
• 7:53
  There might be some some notes or highlights
• 7:55
  in some of these books of things that jumped out to me.
• 7:58
  But I'd like to share the knowledge.
• 7:59
  And so I think once a week, for however long I have books for,
• 8:05
  we'd like to give a book to you free of charge.
• 8:07
  I'll ship it to you.
• 8:08
  You don't have to worry about shipping and
• 8:11
  yeah, just pass this on.
• 8:12
  So, Todd, how would we like to do this?
• 8:17
  Yeah. So if you're.
• 8:18
  If you're interested in the
• 8:20
  plethora of books
• 8:22
  from the Craig Magrum book collection first is holding up.
• 8:25
  from the Craig Magrum book collection first is holding up.
• 8:26
  Oh, John C Maxwell.
• 8:28
  John Maxwell, The 16 Undeniable Laws of Communication.
• 8:31
  This will be the first book I give away.
• 8:33
  Apply them and make the most of your message.
• 8:36
  And messaging is important as an owner and a communicator.
• 8:40
  It is.
• 8:41
  And if you want this, you need to message us inside of Spiro.
• 8:44
  So log into your Spiro platform, click the pink chat bubble.
• 8:48
  All right.
• 8:49
  So log in to Spiro, not the Spiro website, but the platform.
• 8:52
  Click to click the pink chat bubble.
• 8:54
  And what we're going to do this week is the first person who message us.
• 8:58
  So we'll look at the time stamp and tell us you want the book
• 9:02
  and then give us a podcast idea
• 9:06
  for to discuss here a question you might have.
• 9:09
  It doesn't have to be outrageous.
• 9:10
  Just what what are you working on this year?
• 9:12
  What do you want to know more about? message us
• 9:15
  The customer support team will take that and then we will let you know
• 9:20
  if you won and we'll get your address and we will ship it to you.
• 9:23
  Yeah, yeah.
• 9:24
  Just want to share the wealth here. Share. Share the knowledge.
• 9:27
  I love that, Craig. Thank you.
• 9:29
  Yeah, I've got there's, I've got some really good books back here
• 9:33
  that I've just really enjoyed reading, so
• 9:36
  I hope you will enjoy them as well.
• 9:38
  All right,
• 9:39
  - Are we ready? - We're ready.
• 9:42
  I don't know if I'm ready.
• 9:43
  - All right, - you wan’t me to set this one up, Craig?
• 9:45
  Yeah, go ahead.
• 9:46
  Let me set this one up,
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  because this is this is there's a lot of learning points here.
• 9:51
  And I think at the end of the day, a learning point is
• 9:55
  when things happen, it's not the end of the world.
• 9:58
  And always when they happen, it feels like that, right?
• 10:02
  Because we as business owners take that upon ourselves and we feel that
• 10:07
  even not as business owners, You know, Craig is an employee of Wow.
• 10:12
  And and he's taken it.
• 10:14
  What I feel like it's too hard so but that's okay it's all that's Craig
• 10:18
  he takes it very seriously and people are important to him. So
• 10:23
  what we're going to discuss today and I'll I'll,
• 10:26
  I'll let you tell the story, Craig But there was a couple of mishaps
• 10:29
  that happened in Craig's week this week, and
• 10:35
  they happened to everyone. They do.
• 10:37
  I think I share with you guys the account that I lost that losses a quarter
• 10:40
  million dollars and that was like a very low moment for me.
• 10:44
  It was terrible.
• 10:44
  The the great thing was, is we just it's two years later,
• 10:48
  we onboarded her in a call this morning just before this podcast, I hopped on,
• 10:51
  I said hello.
• 10:52
  So I said, Hey, I just I have I have a 9:45.
• 10:56
  I just wanted to say hello, introduce you to the team that's going to onboard you.
• 11:00
  so good can come from bad. And
• 11:05
  that is one of the things to focus on today.
• 11:08
  and, and you can really show
• 11:11
  your customer service by how you react.
• 11:15
  You have a choice.
• 11:15
  When something bad happens, you always have a choice of what you're going to do.
• 11:20
  And making the right choice can be key
• 11:23
  and you actually coming out on top in the end.
• 11:26
  Yeah.
• 11:28
  So, Craig, you had a busy week.
• 11:30
  It was a busy week.
• 11:31
  It's been a busy month in the market
• 11:34
  that I serve and I'm very grateful for that.
• 11:37
  Had a good number of shoots and I take a lot of pride
• 11:41
  in providing really good customer service to people
• 11:45
  going above and beyond because
• 11:48
  I want to create raving fans of Wow video tours, right,
• 11:51
  and build that loyalty and build that relationship.
• 11:54
  And so I tried to take very good care of people,
• 11:57
  but I'm a human being and I make mistakes.
• 12:01
  And so I had I had two major mistakes that I made this week that, you know,
• 12:06
  like Todd said, I'm being hard on myself, but it's because I don't like to fail.
• 12:11
  I mean, nobody likes to fail, but I really, really don't like to fail,
• 12:17
  especially when it's something as simple as writing
• 12:20
  something down on your calendar so you don't miss a meeting.
• 12:24
  And that's what happened this week in event number one.
• 12:27
  Todd So
• 12:29
  I'll just lay this out here.
• 12:31
  You know, we've talked in the past about sponsoring events as you're trying
• 12:35
  to build your business, the importance of sponsoring events, building community,
• 12:38
  supporting the real estate community industry.
• 12:43
  And we sponsored an event in my market,
• 12:46
  one of many sponsors,
• 12:49
  you know, paid to be at that event, paid to have,
• 12:53
  you know, recognition with logo placement and things like that.
• 12:57
  And part of that was also having a booth at this summit event.
• 13:01
  It was a realtor summit for a brokerage
• 13:04
  where you can set up your booth and engage with the realtors that are there.
• 13:07
  It's a great networking opportunity. We did it last year.
• 13:10
  It was a fantastic event.
• 13:12
  They really talked us up and we have a great we have a great relationship with us
• 13:17
  as a brokerage and in
• 13:18
  particular the lead broker.
• 13:21
  Well,
• 13:24
  I live and die by my calendar and I've told my wife
• 13:27
  this if it's not on the calendar, it does not exist in my mind.
• 13:33
  Yeah.
• 13:33
  And so I had set up this sponsorship.
• 13:36
  I was committed to coming to it, and somehow I failed to put it on my calendar.
• 13:42
  I you know, any number of excuses
• 13:45
  of why that's not the important part and that's really not relevant.
• 13:48
  The fact is I forgot to write it down and put it on my calendar.
• 13:53
  So the day came and went and I had a couple of appointments that I shot.
• 13:59
  You know, it wasn't like it was a complete loss.
• 14:01
  We only still had appointments that that I shot.
• 14:05
  But I got home and I was uploading my media to our editing team.
• 14:08
  And I was also checking Facebook and saw that one of the realtors
• 14:13
  that I have a great relationship with that is at this brokerage posted about
• 14:19
  about the summit, about the event that happened that day. And
• 14:25
  it was one of those deer in the headlights moments, Todd.
• 14:28
  Yeah
• 14:29
  and my stomach just dropped
• 14:33
  and I got sick to my stomach when I realized
• 14:37
  I wasn't at this sponsored event
• 14:40
  that we paid money to be at.
• 14:45
  To me, very, very unprofessional.
• 14:47
  And I will just say that I dropped the ball
• 14:52
  immediately, called my immediate supervisor
• 14:54
  and and said what I did
• 14:57
  because I really believe in taking responsibility for your action.
• 15:00
  Just own the mistake.
• 15:02
  Don't don't make excuses.
• 15:04
  Don't beat around the bush, just own it, deal with it,
• 15:08
  you know, make good on it.
• 15:10
  However you can offer what you can,
• 15:13
  because integrity is important to me.
• 15:16
  And I'm just I'm not going to try and misrepresent why I missed it.
• 15:19
  It was just a complete failure on my part.
• 15:22
  So, you know, talk through it with Chris.
• 15:25
  And
• 15:28
  he, you know,
• 15:29
  suggested some things I made a call to the broker that same day,
• 15:35
  got his voicemail
• 15:36
  and left him a profuse apology for my failure
• 15:40
  to not be there as one of the sponsors of the events
• 15:43
  and let him know, you know, this wasn't intentional.
• 15:46
  It just I failed to put it on my calendar.
• 15:48
  And I just made it clear to him
• 15:51
  about my failure.
• 15:52
  I said, anything we can do to make up,
• 15:54
  you know, I want to make sure we continue to take great care of you.
• 15:57
  And, you know,
• 16:00
  invest in the relationship.
• 16:02
  If there's an opportunity to come speak with your, you know, your team
• 16:06
  at a different event or anything I can do to make good on this, I'll do
• 16:12
  it. So
• 16:12
  I didn't hear from him for a day and
• 16:17
  a bitch has been stewing on this. Todd
• 16:21
  So this morning
• 16:22
  before the podcast, I reached out again because I want to talk to him live.
• 16:25
  I want to have the actual conversation, man to man,
• 16:30
  you know, and again, take responsibility, apologize,
• 16:34
  make sure the relationship's good, do what I can to salvage
• 16:38
  what I did and
• 16:42
  this broker, again, I've got a decent,
• 16:46
  decent relationship with him just because of time
• 16:49
  and taking care of him in the past and doing good work for him.
• 16:52
  And he's like, Craig,
• 16:55
  things happen, you know, He didn't even skip a beat.
• 16:58
  Todd There wasn't an edge to his voice.
• 17:01
  It was a soft response.
• 17:03
  It was it was a graceful response.
• 17:06
  And he's like, things happen, you know, totally understand.
• 17:09
  I said, Well, I just I wanted you to know it wasn't intentional.
• 17:12
  I value the relationship.
• 17:14
  I want to make sure we're taking good care of you, because I know you do, Craig.
• 17:17
  There's no doubt or something like that.
• 17:20
  That's not an exact quote.
• 17:21
  But Todd, you can listen to the call if you want,
• 17:26
  but he's like, don't worry about it.
• 17:29
  And I mean, it felt good.
• 17:33
  I still am really disappointed in myself, but I wanted to make sure
• 17:37
  that I took steps to admit the mistake, take full ownership of it.
• 17:41
  And if if he was upset, what can we do to make this right?
• 17:45
  Because we value working with you.
• 17:47
  We don't take that for granted.
• 17:48
  We know he's got four other choices
• 17:50
  of companies and individuals that he could work with and promote.
• 17:54
  So I want to make sure that I do everything I can
• 17:57
  to provide the best customer service I can despite a failure.
• 18:02
  So what
• 18:05
  what ended up happening was I'm actually was going to be shooting a listing
• 18:09
  for him today, but pretty, pretty decent, pretty decent listing.
• 18:14
  But as we talked about at the beginning of the episode, Todd, it's Gray here.
• 18:18
  It was foggy.
• 18:19
  It's kind of dreary in this property's on the river, so they weren't great views.
• 18:24
  It's an expensive listing.
• 18:26
  I said, Ivan, let's reschedule it just so we can get the best,
• 18:29
  you know, the best media that we can normally.
• 18:33
  You know, normally, if it's rescheduling the same day, there's a rescheduling fee.
• 18:37
  Don't even worry about that. I'm taking care of this.
• 18:40
  And I'm also going to make sure that we do some luxury editing on the windows
• 18:44
  so that you have blue skies out the windows in the photos and not not
• 18:47
  plain boring gray skies because we don't include that automatically.
• 18:52
  And he's like, Great, thank you. Perfect it.
• 18:55
  Just go ahead,
• 18:55
  talk to my assistant, get it rescheduled and and we're good to go. So
• 19:00
  it could have gone a different way
• 19:02
  where he could have been upset for a couple of different reasons.
• 19:05
  I don't I don't want to dominate the conversation.
• 19:09
  But what what are you thinking right now?
• 19:12
  What are questions you might have for me or points that you want to make?
• 19:18
  Well, the
• 19:19
  the thing that I want to point out in this,
• 19:22
  this isn't so much a learned behaviors, maybe just for me,
• 19:26
  maybe for you all it is.
• 19:27
  But sometimes when bad things happen, we just want to crawl into a hole.
• 19:31
  That's that's kind of what the first instinct is like, Oh,
• 19:36
  something bad happened. I just.
• 19:38
  I don't even want to talk to the person.
• 19:41
  I just want to be sad that something to happen.
• 19:44
  You know?
• 19:45
  There's no time to be sad.
• 19:46
  Something happened when you own a business,
• 19:48
  when you when you are
• 19:49
  even if you don't own a business just in life, there's no reason.
• 19:52
  There's there is something about
• 19:56
  making up for what took place in your reaction.
• 20:01
  And just like Craig said, he first instinct he had was,
• 20:05
  I'm going to own up to this thing called his supervisor.
• 20:09
  But my first reaction was I was sick to my stomach.
• 20:12
  Yeah, true. That's true. Yeah.
• 20:15
  Yeah.
• 20:16
  And I see you guys asked this question a lot on online, and this appears
• 20:22
  in various different formats of I see one of my clients used a competitor.
• 20:28
  I have a client who hasn't paid an invoice
• 20:32
  X, Y and Z of those questions, you know, I forgot to go to an event.
• 20:37
  What do I do?
• 20:38
  Or you just call that person literally.
• 20:42
  And I know
• 20:44
  I give that answer every single time.
• 20:46
  And the older I get,
• 20:50
  the more I just try to keep life simple.
• 20:52
  If there's something that I've done and I can't sleep
• 20:56
  or I have that sick feeling, I need to go tell that person, you know.
• 21:01
  And Craig's case, he had a fabulous relationship.
• 21:05
  And this owner
• 21:08
  gave him some grace, which is fabulous.
• 21:10
  And the case I mentioned earlier in the podcast,
• 21:14
  where my situation was a little different.
• 21:16
  That owner was
• 21:19
  understanding and was almost like, hey, don't you know?
• 21:23
  I know things happen.
• 21:25
  She just happened to make a different decision
• 21:27
  because of the mistake that I made.
• 21:30
  So and you can't be you can't be mad at someone.
• 21:35
  Then like, I was fully prepared.
• 21:36
  Craig was fully
• 21:37
  prepared to have this owner say, Hey, we never want to talk to you again,
• 21:41
  you know, And what we would have done is we would have said, okay,
• 21:44
  this is unfortunate, bad things happen
• 21:47
  and what are we going to do to make up for it?
• 21:50
  And as a business, you have to be prepared to walk that path,
• 21:53
  take it head on, and then whatever the decision is,
• 21:58
  deal with it.
• 21:59
  You know, just a quick little story of where I'm teaching my boys at home.
• 22:02
  So I think I've mentioned this before.
• 22:04
  I have a 12 year old and a ten year old boy
• 22:08
  and I have a girls while she's younger, but we talk a lot about communication
• 22:13
  and how they communicate with their with each other.
• 22:16
  So Boston's 12, Grant’s 10 for those of you
• 22:19
  that have a sibling that's a year or two older or younger.
• 22:23
  And if you're the same sex, there's there's competition.
• 22:27
  Even if you're boy and girl, like there's some competition.
• 22:31
  And if you're the oldest, you're always the first one that gets everything.
• 22:35
  And you always get to experience everything first.
• 22:37
  And you're probably the favorite as seen by the middle or seen by the youngest.
• 22:41
  And if you're the youngest, the oldest sees it as you that you have it
• 22:45
  so much easier and you get everything.
• 22:48
  And I help them manage those thoughts in their head.
• 22:52
  And we talk about this a lot of how they interact with each other.
• 22:57
  And there's there was a situation
• 22:59
  about a week ago where they just didn't communicate very well.
• 23:02
  And one of them said to the other like, hey, you know, I'm sorry.
• 23:08
  And he didn't want to say sorry, but he said it, which was great.
• 23:11
  You know, it wasn't like, Oh, I'm so sorry.
• 23:12
  I was like, All right, I'm sorry.
• 23:14
  And the other was not accepting that apology.
• 23:18
  And now that's a whole nother conversation.
• 23:19
  But if you give an apology and the other side doesn't accept it,
• 23:24
  that's out of your hands, right?
• 23:26
  You can't control that.
• 23:27
  You can't control it.
• 23:28
  And and you shouldn’t focus on that.
• 23:31
  You should do everything you can. You should make it right.
• 23:34
  But you shouldn't focus on what you can't control.
• 23:38
  There is so much that we cannot control in 2025 and in years
• 23:43
  beyond that, if we try to start focusing on those things,
• 23:47
  you are going to just burn out.
• 23:50
  You're going to be out of gas, you're going to burn out,
• 23:51
  you're going to hate your business, you're going to hate your job,
• 23:54
  you're going to hate your family, you're going to hate whatever it is.
• 23:58
  Focus on what you can control and whatever happens
• 24:01
  outside of that, you just have to live with it. And
• 24:05
  if it was
• 24:06
  not the reaction you want as in my case,
• 24:10
  you have to I mean, apologize one more time.
• 24:13
  That's what I did.
• 24:14
  I kept in contact.
• 24:15
  I made sure that person knew that they were important to me and don't
• 24:20
  count on anything, because I don't think that's a great way to live life.
• 24:23
  I think you do it without counting on anything,
• 24:26
  and that reduces back Craig and you tell me if you think differently.
• 24:30
  But that servant mentality that we talk about so much on this podcast
• 24:35
  that you serve your clients and you don't expect anything,
• 24:39
  and when you need something, Craig's has served this broker
• 24:43
  for a very long time and he hasn't expected anything.
• 24:47
  And you know what?
• 24:48
  The broker gave some grace when Craig actually really needed it.
• 24:56
  so serve without expectations.
• 24:59
  It's not easy to do.
• 25:01
  It's not something that my brain is programed with.
• 25:03
  My brain is typically what can I give and how can I get more back?
• 25:08
  And as I realize it, that's not a great way to live.
• 25:12
  Over the years,
• 25:14
  you serve people and you're happy because you get to serve them
• 25:17
  and that's your payback.
• 25:19
  Yeah, I think for me, Todd to it's you know, the serving
• 25:23
  without expecting back and not taking anything for granted
• 25:28
  that that part is easy for me.
• 25:31
  I've learned over the years how to then also own mistakes
• 25:35
  and not that that's ever easy, but it's gotten easier.
• 25:39
  That's just part of my core values.
• 25:40
  Is is living a life of integrity
• 25:43
  to the best of my ability On your mistakes where you can.
• 25:47
  Or my challenge is, is forgiving myself.
• 25:51
  Yeah.
• 25:51
  So when you know, when you say do what you can, you can't control that person's
• 25:56
  response to your apology or your sincere effort to make things right.
• 26:00
  Yeah, you can't control that.
• 26:02
  But what you can control and I'm preaching at myself right now, guys.
• 26:06
  What I can control is how I treat myself.
• 26:09
  I can't control how how that client is going to treat me
• 26:12
  even after my effort to make things good.
• 26:14
  But I can't control how I treat myself.
• 26:16
  And it's gotten to be a little bit of a joke here.
• 26:18
  You know, on our team with with Steve
• 26:21
  and Chris and myself and Todd about how bad I beat myself up.
• 26:26
  But again, I don't like to fail,
• 26:28
  but I have to learn to forgive myself if I never learn how to forgive myself.
• 26:33
  I'm just going to continue to beat myself up and have absolutely no confidence
• 26:38
  in myself as a person.
• 26:39
  Not that
• 26:41
  not that you ever want to be cocky,
• 26:44
  but people will sense a lack of confidence.
• 26:47
  So if if I'm trying to develop business
• 26:50
  here in my market, but I have zero confidence in myself,
• 26:54
  people are going to pick up on that
• 26:55
  and they're not going to want to work with me now.
• 26:58
  Yeah, it's it's not that you are cocky
• 27:00
  when you go into a presentation or when you talk about what you do,
• 27:05
  but I can truly say I love what I do,
• 27:08
  but if I have zero confidence
• 27:10
  that's not going to come across, I don't think you actually can love
• 27:13
  what you do unless you do have some confidence.
• 27:15
  And thankfully,
• 27:17
  you know, I've gotten some good feedback from people that they like working with.
• 27:21
  They they like the product and service that we provide as a company.
• 27:25
  And so it's built over the years.
• 27:27
  So I have to learn to continue
• 27:29
  to forgive myself and realize, yeah, I'm going to screw up from time to time.
• 27:32
  It's going to happen.
• 27:33
  I just I learn what I can from that situation, pick up and and can
• 27:38
  continue to move forward and just continue to try and serve people well.
• 27:41
  Do my best.
• 27:43
  And that's all you can do.
• 27:44
  You know, as an owner, as a as an employee, no matter where you are in life.
• 27:49
  Yeah.
• 27:50
  Craig, let me let let's take this from a slightly different perspective
• 27:54
  and dimension of the conversation because and one I truly
• 27:58
  appreciate you sharing that I know how we talked about this off air a little bit.
• 28:02
  I can see it in your face.
• 28:04
  I can tell in your motion, like, thank you for being open with us.
• 28:07
  I, I really appreciate that.
• 28:09
  I don't know about you Todd, but sometimes
• 28:11
  when I listen to podcasts and, you know, speakers of any sort,
• 28:17
  what you see a lot
• 28:17
  of times is just a very successful, polished person and you don't always hear
• 28:22
  about the struggles that people have.
• 28:26
  I just want to be real with people
• 28:29
  we know more and more people are listening
• 28:32
  and I don't think we can develop a really good community and relationships
• 28:35
  with those that were in the same industry with
• 28:36
  unless there's some transparency in vulnerable vulnerability,
• 28:40
  I don't have to share all my dirty, dirty laundry with you guys.
• 28:44
  But we make mistakes.
• 28:46
  So how can we learn from those mistakes? How can we share that?
• 28:49
  What we've learned with others?
• 28:50
  Because you're going to make mistakes as well.
• 28:53
  I just
• 28:55
  I can't with any amount of pride.
• 28:57
  I know myself too well. So.
• 28:59
  well I do appreciate that that that transparency
• 29:03
  and sharing from from a different perspective here.
• 29:07
  Let's look at this as from an owner to employee, a photographer
• 29:12
  or an admin perspective.
• 29:13
  So that's, that's our relationship.
• 29:15
  Craig And I know Craig doesn't report to me.
• 29:18
  You know, he's got a great team with, with Chris and Steve.
• 29:22
  Ultimately I own the company so I, you know, I am ultimate. And
• 29:27
  so let's talk
• 29:28
  about from that perspective as to employee versus employer direct report your way
• 29:33
  as you grow your company, your employees are going to screw things up
• 29:39
  and you screwed things up too.
• 29:42
  So you got to realize that one.
• 29:45
  I think for me, it took me a lot of years to get through my thick skull.
• 29:49
  I was like, I never screwed anything up.
• 29:50
  You people come in here.
• 29:51
  Why is everybody screwing everything up. when in return
• 29:55
  I was really just the biggest screw up.
• 29:56
  But that's a whole nother therapy session for me and someone else.
• 30:01
  So what?
• 30:02
  What happens when there is something not favorable
• 30:07
  that happens and it's from one of your employees?
• 30:11
  Well, one, I think you need to make sure
• 30:15
  that that individual understands
• 30:19
  that it was a gap.
• 30:22
  It was not great.
• 30:23
  There's been times I know in the past that Wow, where I'm like,
• 30:27
  why are they doing that?
• 30:29
  Why is an employee doing something?
• 30:32
  And they don't know that that's wrong to do.
• 30:37
  They haven't been taught that the training was maybe lacking.
• 30:40
  Maybe we used to do it a different way
• 30:42
  and they're on the old way and not the new way.
• 30:45
  And maybe this is a slip of mind.
• 30:47
  So first off, you need to make sure that you bring this
• 30:50
  and you as the owner, need to communicate it to your employees.
• 30:54
  When someone's not doing something that you want them to do.
• 30:58
  Remember, this is your business.
• 30:59
  It's all in your brain.
• 31:02
  Just because it's in your brain doesn't mean it's in someone else's brain.
• 31:06
  Okay.
• 31:06
  You know the example of booking
• 31:11
  a sponsorship at an event and then that person that's supposed to be
• 31:16
  there not showing up, don't assume that they assume they should show up.
• 31:21
  Now you're going to be like, wait, yeah, I just.
• 31:23
  I saw you. Yeah. You're like, Oh, wait a minute, Todd.
• 31:25
  You're really not that intelligent. Like, what do you.
• 31:27
  - What do you mean? - No?
• 31:29
  That's not what I was saying.
• 31:32
  That's not what I was saying.
• 31:35
  Oh, okay, I'm not.
• 31:36
  I just I think I know a lot.
• 31:37
  So you guys hear me out on this one, but I've done it the wrong way.
• 31:40
  I'm telling you, I done this in the past.
• 31:43
  If you come to them and you're like, Why didn't
• 31:46
  you make that event and you come at them harsh.
• 31:49
  If I would have gone to Craig with that,
• 31:52
  Craig would be in the dumps for the next three months over it.
• 31:55
  Oh my gosh. Yeah.
• 31:56
  Like if Craig is already hard enough on himself.
• 32:00
  So you need to just be like, if you need to clarify something
• 32:05
  very easy, don't come at them with anger in your heart.
• 32:11
  You need to
• 32:11
  come from a place of love all the time in your heart.
• 32:14
  And that was very hard for me to understand.
• 32:18
  It took me a lot of years to understand that you don't
• 32:22
  ever need to respond with anger in your heart.
• 32:25
  Man. I like I get angry quick.
• 32:27
  I got a temper, y'all.
• 32:29
  And I always have something to say.
• 32:32
  I always have a response. My 12 year old got.
• 32:35
  I was talking to my wife about it.
• 32:36
  Actually, all the kids got it.
• 32:38
  They all got like they have something to say immediately.
• 32:42
  They got it from me. I'm sorry, Jessica.
• 32:44
  That's my wife.
• 32:44
  I'm sorry.
• 32:48
  Even though and this is funny,
• 32:49
  last night when she was like, Hey, that's you as in me coming out.
• 32:53
  And I'm like, No, it's not. You always have something to say.
• 32:55
  So there I'm just admitting it.
• 32:56
  I always had something to say about her saying I had something to say
• 32:59
  that doesn't even make sense anymore.
• 33:01
  So let me try to bring this back together.
• 33:03
  Welcome to Spiro Confessions.
• 33:05
  Holy cow. Yeah.
• 33:09
  When something bad
• 33:10
  happens as the owner, you need to not get angry.
• 33:13
  Come from love and take it as a point that
• 33:18
  they did it and do it intentionally.
• 33:21
  Your first instinct is going to be, Why is Craig trying
• 33:24
  to sabotage my company?
• 33:27
  No, that's not the case.
• 33:28
  Don't ever assume that might happen, y'all.
• 33:32
  I like to think people are good in nature and good people.
• 33:36
  If you've hired them and they've been on your team for a long time,
• 33:41
  they want to do good for you.
• 33:43
  They do.
• 33:44
  And you naysayers can call me up, you know,
• 33:46
  whatever you want to call me, but I would rather live my life
• 33:49
  thinking people are here to do good than thinking everybody's out to get me.
• 33:53
  I just don't want to live that life.
• 33:55
  And I'll I'll, I'll just leave it at that.
• 33:57
  That's that's a my choice.
• 33:59
  So when that happens, you need to come from a place of love in your heart
• 34:03
  and just get those feelings out, you know, and ask them.
• 34:07
  So what do you think we should do?
• 34:10
  What would be the best way to respond to this?
• 34:14
  Craig had the answer.
• 34:15
  He knew what to do.
• 34:16
  He executed it. He took care of it.
• 34:19
  So as an employer, your people are not going to do everything you want.
• 34:23
  They're going to make some mistakes.
• 34:24
  Some are going to be costly, some are not.
• 34:27
  You just need to make sure that
• 34:29
  you are
• 34:33
  capitalizing on those mistakes.
• 34:36
  And I'll give a verbal that we use here and we use
• 34:40
  at while we call it wearing a badge, a
• 34:44
  and I have a ton of them, but I've learned from them.
• 34:48
  We always ask the question, it's a very cliche question in an interview,
• 34:52
  but it's important.
• 34:53
  Do you think mistakes are good or bad?
• 34:57
  Just to get that mindset,
• 35:00
  you know, is a mistake. Good or bad
• 35:02
  mistakes will help you understand
• 35:05
  how you can come out on top, how you can grow your business.
• 35:10
  So make sure you talk to your employees when something happens, bring it to them.
• 35:15
  Don't assume that they've done what they should do.
• 35:18
  You need to talk about it.
• 35:20
  You need to document it if it's necessary.
• 35:22
  We didn't felt necessary,
• 35:24
  and Craig says we had a different case with an employee here this week
• 35:27
  or in the past that we were like, Yeah, we probably need to document this.
• 35:31
  What document?
• 35:32
  As we just felt we didn't feel it was to the level that we needed
• 35:37
  to formally write something out on a on a disciplinary sheet.
• 35:42
  We have a formal write up where we do that.
• 35:44
  We put it on their record.
• 35:46
  All we did in this case is we sent an email, the email was sent,
• 35:50
  the manager was secede and we documented it.
• 35:54
  And that's important because people to know your feedback.
• 35:58
  One more thing, I'll leave you with Craig and then we can go to the high points of
• 36:01
  the second story, because I think there's a couple of things to learn in there
• 36:05
  is that
• 36:08
  your employees want you to be happy.
• 36:14
  And what I mean by that is
• 36:15
  they it's always in the back of their head is what I'm doing
• 36:20
  just Todd like that, or is Steve happy with that?
• 36:24
  And as a business owner, at least for me, I didn't always understand that
• 36:28
  because you're you're all programed a little bit differently.
• 36:31
  At least I am.
• 36:33
  And if you are heavy
• 36:37
  and times of these gaps of a screw up time,
• 36:43
  you are going to handcuff your employees and they are going to feel like they're
• 36:48
  going to be paralyzed by trying to make the decision that will make you happy
• 36:54
  and them
• 36:55
  trying to make the decision that's going to make you happy versus
• 36:58
  making the correct decision are two different things.
• 37:04
  And sometimes one's good and one's bad, and the one of making you happy
• 37:08
  isn't always good because they're paralyzed
• 37:10
  by the idea of trying to think about what do you want them to do versus
• 37:14
  what should they just do because you trust them?
• 37:17
  I trust Craig fully.
• 37:20
  I trust Craig to always take care of our clients.
• 37:22
  I trust him.
• 37:23
  Whatever he says.
• 37:24
  I'm like, I trust you, Craig. We align with that.
• 37:27
  We're good.
• 37:27
  I have a full trust in him,
• 37:29
  and if you don't have that full trust in your employees,
• 37:33
  build those relationships, train a little bit more.
• 37:36
  But you have to get it to a point that that employee
• 37:38
  feels empowered, that they can make their own decisions.
• 37:42
  And if you don't, what's going to happen?
• 37:44
  Because we felt it at
• 37:45
  Wow at our company, you are going to begin to have a pinch point in your growth.
• 37:51
  And I saw this a few years ago at Wow
• 37:54
  when everybody was trying to make the decision that Todd would have made.
• 37:58
  And Todd tried to pull himself of the business
• 38:02
  a little bit and everybody was in gridlock
• 38:04
  because they're like, oh, what does Todd want us to do?
• 38:06
  It's like, no, wait a minute.
• 38:07
  I trust you guys.
• 38:09
  You make the decision that's good for you.
• 38:12
  And I would rather be on the reactive end that if that doesn't come out
• 38:15
  the way you anticipate, if you want my help
• 38:19
  in trying to make up for that and fill that gap, come and get me.
• 38:24
  But I've screwed up a ton here.
• 38:26
  I expect that you're going to screw up as well.
• 38:30
  None of us like mistakes, but when they happen, let's just work
• 38:32
  really hard to fix them so it aligns with our core values.
• 38:38
  What what I'll say
• 38:39
  in response to that, Todd, is I think there's a little nuance to that of
• 38:42
  wanting to make your owner or manager or whoever happy
• 38:47
  that there's two ways of wanting to make your owner or leader happy.
• 38:52
  One is you want to make them happy out of fear.
• 38:56
  One don't.
• 38:57
  When you don't have a healthy culture in the organization or in the company
• 39:01
  because of that heavy handedness that that you talked about.
• 39:05
  So they're speaking happy out of fear or paralysis,
• 39:09
  or when you make it a safe space to screw up, not on a continual basis.
• 39:16
  Obviously, you don't want to get into that pattern,
• 39:19
  but if you make it safe and allow for mistakes, people, I,
• 39:22
  I think I, I like to think that people are good natured as well.
• 39:29
  Overall, they'll
• 39:31
  feel a little bit more safe in owning up to their mistakes
• 39:34
  and thinking through how can I not do this again
• 39:38
  because they trust you as a leader,
• 39:40
  because you made it safe for them to screw up and you gave grace.
• 39:43
  Now, again, there's there's always accountability, obviously.
• 39:47
  And and I've learned to take accountability for things.
• 39:50
  That's how I'm wired.
• 39:51
  But when you make it a safe culture
• 39:55
  to allow for mistakes and for allowing people
• 39:58
  to be human, they're they're going to have bad days.
• 40:02
  And in building that relationship, you know, we talked about relationships.
• 40:05
  We talk about relationships all the time with with clients, with employees.
• 40:09
  It all hinges on that.
• 40:12
  You I think you'll find
• 40:14
  that most reasonable people will own up to things
• 40:18
  easier and want to learn from those things and get better.
• 40:21
  So I think the motivation is different.
• 40:24
  On wanting to make an owner happy.
• 40:26
  One out of fear, one out of grace.
• 40:28
  Yeah, Yeah.
• 40:29
  I think that's an important aspect to understand
• 40:34
  and I think it's it's a it's a tough question to potentially
• 40:37
  ask yourself, like, are my employees do they fear me or,
• 40:43
  you know, do they have respect for me and they feel confident and sharing
• 40:47
  with me
• 40:47
  All right.
• 40:50
  Well, that was fun.
• 40:54
  Oh, well, thanks for sharing, Craig.
• 40:56
  I did say at the beginning
• 40:58
  there was two situations were kind of getting close on time here.
• 41:01
  We don't we don't want to make the episode too long, Do we want to dive into it
• 41:05
  or it's kind of a similar situation we're
• 41:08
  You know, I think I don't think we need to go into the
• 41:13
  to pick the particulars.
• 41:15
  I can see out whatever that word is.
• 41:18
  At the end of the day, I'll just I'll book note it here.
• 41:21
  Craig for us. Craig was on a shoot. It was for a buddy of mine.
• 41:24
  He doesn't own a real estate media company.
• 41:25
  He owns a company that refurbishes very large buildings.
• 41:29
  He was asked to do something a little bit different with the drone as to where
• 41:32
  he was trying to take a close up of some brickwork
• 41:36
  because they this is the way they are actually giving out
• 41:40
  quotes to their clients as they use our drone images
• 41:43
  to actually see what needs refurbished and redone.
• 41:47
  And this was a different shoot.
• 41:48
  Craig was on site with the project manager and assembled a do
• 41:53
  your up in with eaves and and chimneys and things like that.
• 41:57
  And you hit a chimney and the drone goes down.
• 42:00
  Yeah. I mean that's such is life
• 42:03
  not great.
• 42:04
  Nobody loves to lose a drone, but it's just what happens that happens
• 42:09
  all the time.
• 42:09
  Not all the time. But
• 42:11
  no,
• 42:12
  not all the time.
• 42:13
  Not for you.
• 42:13
  But you know, it's
• 42:14
  not uncommon that once a quarter like, Oh, that person lost that drone.
• 42:17
  Okay, well, what are we going to do?
• 42:19
  Yeah, yeah.
• 42:20
  And again, the drone was unrecoverable and I had a shoot before
• 42:24
  that one that also had drone, so I had no media for my clients yesterday.
• 42:28
  So again, take care of things right away.
• 42:31
  I called my first client immediately and said, Here's what happened.
• 42:35
  I don't have your media.
• 42:37
  I can't get it until tomorrow at the earliest, but we will be on this.
• 42:41
  Is that going to be acceptable to you?
• 42:43
  How can we make this up?
• 42:44
  He's like, Actually, I don't need it right away.
• 42:47
  He didn't even have a signed contract with his potential seller,
• 42:51
  so he was just trying to get another.
• 42:53
  That's a whole another problem. Right? Right.
• 42:56
  He always pays this bill.
• 42:57
  So I wasn't worried about that.
• 42:58
  But he's he's like, don't don't don't worry about it, Craig.
• 43:01
  Just whenever you can get back out there, that's great.
• 43:03
  But again, get ahead of things, own things immediately.
• 43:07
  And if you've built the relationship and you've built the trust,
• 43:10
  you're going to nine times out of ten, you're going to get the grace.
• 43:14
  So all of this to say own your mistakes.
• 43:19
  Don't beat around the bush.
• 43:20
  Don't make excuses,
• 43:23
  address it immediately.
• 43:26
  I'd rather address it immediately
• 43:28
  and not stew on it as bad through the night and not sleep.
• 43:32
  But next three nights. Yeah.
• 43:34
  And to just take care of it right away.
• 43:36
  And then
• 43:37
  you make it that you make it that much worse, much worse for yourself
• 43:41
  if you do.
• 43:42
  Been calling them immediately,
• 43:44
  every almost every client's going to respect that.
• 43:47
  If you wait a day, two days, not clients like me, where am I?
• 43:50
  Drone photos are like, Yeah, oh, by the way, I don't have them.
• 43:54
  You are going to just make the situation and far worse.
• 43:57
  Oh yeah, yeah, yeah. So. All right,
• 44:03
  Hopefully that
• 44:04
  I have one more. I'm sorry, Craig. Just one more quick little point here.
• 44:06
  And this is just something to think about as your company scales.
• 44:09
  So, Craig, that you lost a drone, you had what?
• 44:12
  You have one drone, right?
• 44:15
  What do we do from a company perspective?
• 44:17
  What did you do in that case?
• 44:18
  - And just from a logistical standpoint, - yeah, so the office has a spare drone
• 44:22
  and I believe in each of our markets
• 44:24
  we also have a spare, spare drone in case something like this happens.
• 44:28
  And our office is about an hour from where I live.
• 44:31
  So it's not unreasonable for me to go drive down there.
• 44:34
  So I actually drove down there yesterday afternoon, picked up the spare.
• 44:38
  I'm ready to shoot today if need be, though.
• 44:40
  Looking at the weather,
• 44:42
  probably not going to happen today, but I'm going to shoot it tomorrow.
• 44:45
  The jobs that I need to.
• 44:48
  So just being prepared with backup equipment
• 44:50
  to be able to respond to your clients right away
• 44:52
  when you do make a mistake, if you know, if you got, maybe you lose a drone.
• 44:58
  So yeah,
• 44:58
  I was thankful that their office had something, you know, gear
• 45:02
  wise to back up so that I could take care of our clients right away?
• 45:06
  Yeah.
• 45:06
  And that that's something that aligns with our core values.
• 45:09
  And I keep going back to these because they're so important.
• 45:11
  But clients are our number one priority so much.
• 45:13
  The fact that we know that it takes a day or two
• 45:17
  or three to get equipment and we want to keep that.
• 45:20
  We have we've taken the investment on to keep that equipment.
• 45:23
  In fact, you picked up a drone that was new in the box.
• 45:26
  It wasn't even it was sealed.
• 45:27
  He he took the cellophane off of it.
• 45:29
  So number three, core value is we are family.
• 45:33
  We know.
• 45:34
  We know. It's not great to lose a drone.
• 45:36
  Craig's not happy about losing the drone, so how can we better support him?
• 45:39
  But like, hey, we've got something for you right now,
• 45:42
  and then we work out, you know, do you get a new one?
• 45:44
  Do you not get a new one? Do you replace this one?
• 45:47
  But we
• 45:49
  figure out what your core
• 45:50
  values are aligned with those and that will really keep you pointed
• 45:54
  and that will keep your whole organization connected and aligned and empowered.
• 45:59
  And then you will be able to begin to remove yourself as the business owner.
• 46:03
  But you have to set all that first.
• 46:07
  Well, Craig, thank you for sharing.
• 46:08
  I know that was a lot to share. Yeah.
• 46:10
  And at the end of the day, Craig told me these two things.
• 46:13
  I was like, That's it.
• 46:15
  I Okay, that's we're going to be great, Craig.
• 46:18
  Like, I know that's it.
• 46:21
  Like you your pending how your employed if your employees not hard on themselves
• 46:26
  and it's not don't be like oh that's all you did okay in my case
• 46:30
  it was strategic and I don't think it was that big of a deal either of those cases.
• 46:34
  But I needed to make sure Craig knew it wasn't that big of a deal to me
• 46:38
  because he's so hard himself.
• 46:39
  So, you know, like at the end of the day, we're great.
• 46:42
  It's Friday,
• 46:43
  we got a great week and we had great numbers in January
• 46:45
  and we are off to the races.
• 46:47
  Yeah, well, thank you for the grace.
• 46:49
  I'll publicly say that Thank you to Steve and Chris for their support.
• 46:54
  They've gotten to the point they start to tease me and Chris called me back
• 46:57
  that same day that I had to confess what happened with the sponsorship.
• 47:01
  He said, You know, I was going to give you some crap about when called you back,
• 47:04
  but I thought, Now I already know Craig Craig's beaten himself up.
• 47:08
  Now, if I'd been Steve, I would have done it to Steve.
• 47:12
  So I appreciate the relationship.
• 47:14
  I have with our supervisors and they're
• 47:18
  there their grace as well.
• 47:19
  And so, yeah,
• 47:22
  you can, you can take a loss and turn it into a win,
• 47:27
  build the relationship with your clients and owners.
• 47:31
  You know, as Todd said, make it make it a safe space
• 47:34
  in your your employees will run through a brick wall for you as well.
• 47:38
  I would do that for for Todd, for Steve, for Chris
• 47:41
  because they've allowed me the grace to make a mistake here and there
• 47:46
  and learn from it and grow and keep moving forward to do the best that I can.
• 47:50
  So culture is hugely important in your business.
• 47:54
  You can make mistakes into wins.
• 47:56
  That's
• 47:57
  the biggest takeaway we can say for you.
• 47:59
  great, great summary, Craig.
• 48:01
  I agree 100%.
• 48:04
  Alrighty.
• 48:05
  Todd, thanks for
• 48:08
  discussing this this week and
• 48:12
  we'll we'll be back next week.
• 48:14
  I think we're
• 48:16
  I think we're going to cover some calendar type things and go
• 48:19
  We are, we’re gonna
• 48:21
  yeah go into some time tracking a little bit deeper. I think
• 48:24
  we're going to help you organize your time.
• 48:26
  So that's you're going to hit your goals in 25.
• 48:28
  So that's what I'm excited about.
• 48:31
  So that'll be all next.
• 48:33
  Awesome. Looking forward to it.
• 48:35
  Hopefully you guys learn some good things here.
• 48:37
  Make sure you take a breath.
• 48:39
  I'm going to get off here and I'm going to take a breath
• 48:42
  and move forward in my day.
• 48:44
  But make sure you're thankful for the blessings in your life.
• 48:46
  And thanks for listening and thanks for watching, guys.
• 48:48
  We appreciate you so much. Have a great week.
• 48:51
  Thank you for joining us for the Spiro podcast,
• 48:54
  managing your real estate photography and videography business.
• 48:57
  This is a production of Spiro and wow video tours.
• 49:01
  You can find out more about Spiro is real estate, media, business management
• 49:05
  software at our Web site, Spiro Dot Media.