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Walmart's New AI Saves Managers 60 Minutes Per Shift · Omni Talk Retail

• 0:00
  Walmart
• 0:01
  is
• 0:01
  equipping
• 0:02
  its
• 0:03
  store
• 0:03
  associates
• 0:04
  with
• 0:04
  mobile
• 0:04
  AI
• 0:05
  tools.
• 0:05
  According
• 0:06
  to
• 0:06
  Chainstore
• 0:06
  Age,
• 0:07
  the
• 0:07
  discount
• 0:07
  giant
• 0:07
  is
• 0:08
  providing
• 0:08
  a
• 0:08
  new
• 0:08
  suite
• 0:09
  of
• 0:09
  AI
• 0:09
  tools
• 0:09
  to
• 0:10
  store
• 0:10
  employees
• 0:10
  via
• 0:11
  its
• 0:11
  associate
• 0:11
  app.
• 0:12
  Initially
• 0:12
  available
• 0:13
  for
• 0:13
  overnight
• 0:14
  stocking,
• 0:14
  this
• 0:14
  technology
• 0:15
  is
• 0:15
  designed
• 0:15
  to
• 0:16
  provide
• 0:16
  associates
• 0:16
  with
• 0:17
  clear
• 0:17
  guidance
• 0:18
  on
• 0:18
  where
• 0:18
  to
• 0:18
  focus
• 0:18
  their
• 0:19
  efforts.
• 0:19
  Based
• 0:20
  on
• 0:20
  early
• 0:20
  results,
• 0:21
  Walmart
• 0:21
  says
• 0:21
  its
• 0:22
  team
• 0:22
  leads
• 0:22
  and
• 0:22
  store
• 0:23
  managers
• 0:23
  estimate
• 0:24
  that
• 0:24
  the
• 0:24
  AI
• 0:24
  solution
• 0:25
  has
• 0:25
  reduced
• 0:25
  the
• 0:26
  the
• 0:26
  time
• 0:27
  team
• 0:27
  leads
• 0:27
  spend
• 0:28
  planning
• 0:28
  shifts
• 0:29
  from
• 0:29
  90
• 0:29
  minutes
• 0:30
  down
• 0:30
  to
• 0:30
  30
• 0:31
  minutes.
• 0:31
  The
• 0:31
  suite
• 0:32
  is
• 0:32
  now
• 0:32
  in
• 0:32
  pilot
• 0:33
  for
• 0:33
  other
• 0:33
  shifts
• 0:34
  in
• 0:34
  select
• 0:34
  locations.
• 0:35
  Chris,
• 0:36
  are
• 0:36
  you
• 0:36
  pro
• 0:36
  or
• 0:37
  con
• 0:37
  Walmart
• 0:38
  deploying
• 0:38
  mobile
• 0:39
  AI
• 0:39
  to
• 0:39
  help
• 0:40
  with
• 0:40
  restocking?
• 0:41
  Oh,
• 0:41
  a
• 0:41
  hundred
• 0:41
  percent.
• 0:42
  A
• 0:42
  hundred
• 0:42
  percent,
• 0:42
  and
• 0:43
  particularly
• 0:43
  overnight
• 0:44
  restocking
• 0:45
  too
• 0:45
  because
• 0:45
  you
• 0:45
  know,
• 0:45
  having
• 0:46
  been
• 0:46
  a
• 0:46
  store
• 0:46
  manager,
• 0:46
  the
• 0:47
  one
• 0:47
  thing
• 0:47
  I
• 0:47
  can
• 0:47
  tell
• 0:47
  you,
• 0:47
  if
• 0:47
  you've
• 0:47
  got
• 0:48
  a
• 0:48
  store
• 0:48
  that's
• 0:48
  running
• 0:48
  an
• 0:48
  overnight
• 0:49
  logistics
• 0:49
  process,
• 0:50
  that
• 0:50
  is
• 0:51
  the
• 0:51
  number
• 0:51
  one
• 0:51
  thing
• 0:51
  you
• 0:52
  have
• 0:52
  to
• 0:52
  get
• 0:52
  right
• 0:52
  in
• 0:53
  that
• 0:53
  store.
• 0:53
  If
• 0:53
  it
• 0:54
  gets
• 0:54
  wrong,
• 0:55
  you,
• 0:55
  you
• 0:55
  can
• 0:55
  be
• 0:55
  backed
• 0:55
  up
• 0:56
  for
• 0:56
  days,
• 0:56
  months,
• 0:57
  you
• 0:57
  can
• 0:57
  even
• 0:57
  be
• 0:57
  backed
• 0:58
  up
• 0:58
  for
• 0:58
  years,
• 0:58
  quite
• 0:59
  honestly.
• 0:59
  And
• 0:59
  until
• 0:59
  you
• 0:59
  get
• 0:59
  somebody
• 1:00
  in
• 1:00
  there
• 1:00
  that
• 1:00
  fixes
• 1:01
  the
• 1:01
  whole
• 1:01
  process
• 1:01
  and
• 1:02
  overhauls
• 1:02
  everything
• 1:03
  so,
• 1:03
  you
• 1:03
  know,
• 1:03
  as
• 1:04
  a
• 1:04
  place
• 1:04
  to
• 1:04
  test
• 1:05
  this
• 1:05
  and
• 1:06
  really
• 1:06
  work
• 1:06
  out
• 1:07
  the
• 1:07
  kinks,
• 1:07
  I
• 1:07
  think
• 1:07
  a
• 1:08
  hundred
• 1:08
  percent
• 1:08
  makes
• 1:09
  sense
• 1:09
  and
• 1:09
  I
• 1:09
  give
• 1:10
  kudos
• 1:10
  to
• 1:10
  Walmart
• 1:11
  for
• 1:11
  trying
• 1:11
  it.
• 1:11
  So
• 1:12
  I
• 1:12
  think
• 1:12
  what,
• 1:12
  what
• 1:13
  I
• 1:13
  think
• 1:13
  is
• 1:13
  impressive
• 1:14
  here
• 1:14
  is
• 1:14
  when
• 1:14
  you
• 1:14
  think
• 1:14
  about
• 1:15
  when
• 1:15
  you
• 1:15
  have
• 1:15
  an
• 1:16
  extra
• 1:16
  hour
• 1:16
  for
• 1:17
  a
• 1:17
  team
• 1:17
  lead.
• 1:17
  Now
• 1:17
  we
• 1:18
  don't
• 1:18
  know
• 1:18
  if
• 1:18
  that's
• 1:19
  an
• 1:19
  hour
• 1:19
  a
• 1:19
  day,
• 1:19
  an
• 1:20
  hour
• 1:20
  per
• 1:20
  week,
• 1:20
  three
• 1:21
  hours
• 1:21
  per
• 1:21
  week,
• 1:21
  but
• 1:22
  I
• 1:22
  think
• 1:22
  when
• 1:22
  you
• 1:22
  think
• 1:23
  about
• 1:23
  where
• 1:23
  that
• 1:23
  team
• 1:24
  lead
• 1:24
  can
• 1:24
  now
• 1:24
  be
• 1:25
  focusing
• 1:25
  their
• 1:25
  time
• 1:26
  one
• 1:26
  on
• 1:27
  their
• 1:27
  associates
• 1:27
  and
• 1:28
  just
• 1:28
  checking
• 1:28
  in
• 1:29
  on
• 1:29
  the
• 1:29
  health
• 1:29
  and
• 1:29
  well
• 1:30
  being
• 1:30
  of
• 1:30
  their
• 1:30
  associates,
• 1:31
  how
• 1:31
  are
• 1:31
  things
• 1:31
  going?
• 1:32
  How
• 1:32
  much
• 1:32
  more
• 1:32
  can
• 1:32
  they
• 1:32
  do?
• 1:33
  Can
• 1:33
  that
• 1:34
  team
• 1:34
  lead
• 1:34
  start
• 1:35
  helping
• 1:35
  unload
• 1:36
  trucks
• 1:36
  at
• 1:36
  night
• 1:37
  or
• 1:37
  helping
• 1:37
  doing
• 1:37
  stocking?
• 1:38
  Like
• 1:38
  can
• 1:38
  they
• 1:39
  fill
• 1:39
  in
• 1:39
  the
• 1:39
  gaps
• 1:40
  if
• 1:40
  they
• 1:40
  need
• 1:40
  to?
• 1:41
  I
• 1:41
  think
• 1:41
  that's
• 1:41
  where
• 1:42
  the
• 1:42
  value
• 1:42
  is
• 1:43
  going
• 1:43
  to
• 1:43
  come
• 1:43
  from.
• 1:43
  This
• 1:43
  that
• 1:44
  Walmart's
• 1:44
  going
• 1:44
  to
• 1:44
  see
• 1:45
  is
• 1:45
  how
• 1:45
  much
• 1:45
  more
• 1:45
  productive
• 1:46
  and
• 1:47
  healthy
• 1:47
  can
• 1:47
  the
• 1:48
  strength
• 1:48
  of
• 1:48
  those
• 1:48
  teams
• 1:49
  be
• 1:49
  as
• 1:49
  a
• 1:49
  result
• 1:50
  of
• 1:50
  deploying
• 1:50
  technology
• 1:51
  like
• 1:51
  this.
• 1:51
  It's,
• 1:52
  is
• 1:52
  it
• 1:52
  as
• 1:52
  sexy
• 1:52
  as
• 1:53
  the
• 1:53
  gen
• 1:53
  AI?
• 1:54
  Like,
• 1:56
  how
• 1:56
  do
• 1:56
  I
• 1:56
  return
• 1:56
  a
• 1:57
  product
• 1:57
  that
• 1:57
  doesn't
• 1:57
  have
• 1:57
  a
• 1:58
  receipt?
• 1:58
  Like,
• 1:58
  no,
• 1:59
  but
• 1:59
  I
• 1:59
  think
• 1:59
  that
• 2:00
  this
• 2:00
  is
• 2:00
  going
• 2:00
  to
• 2:00
  be
• 2:01
  the
• 2:02
  most,
• 2:02
  one
• 2:02
  of
• 2:02
  the
• 2:02
  most
• 2:03
  successful
• 2:03
  applications
• 2:04
  of
• 2:04
  AI
• 2:05
  that
• 2:05
  Walmart
• 2:05
  will
• 2:06
  see.
• 2:06
  And
• 2:07
  it's
• 2:07
  clearly
• 2:07
  working
• 2:08
  if
• 2:08
  they're
• 2:08
  rolling
• 2:08
  it
• 2:09
  out
• 2:09
  to
• 2:09
  this
• 2:09
  many
• 2:09
  locations.
• 2:10
  Yeah,
• 2:10
  the
• 2:10
  only
• 2:10
  caveat
• 2:11
  I
• 2:11
  have
• 2:12
  is
• 2:14
  the
• 2:14
  proof's
• 2:14
  in
• 2:14
  the
• 2:15
  pudding
• 2:15
  in
• 2:15
  terms
• 2:15
  of
• 2:15
  how
• 2:15
  you
• 2:16
  actually
• 2:16
  do
• 2:16
  this
• 2:16
  because
• 2:17
  at
• 2:17
  the
• 2:17
  end
• 2:17
  of
• 2:17
  the
• 2:17
  day,
• 2:18
  the
• 2:18
  overnight
• 2:18
  logistics
• 2:19
  teams
• 2:19
  are
• 2:19
  executors.
• 2:20
  They're
• 2:20
  ones
• 2:20
  that
• 2:21
  take
• 2:21
  the
• 2:21
  orders
• 2:22
  and
• 2:22
  they
• 2:22
  get
• 2:22
  it
• 2:22
  done.
• 2:23
  And
• 2:23
  so
• 2:23
  you've
• 2:23
  got
• 2:24
  to
• 2:24
  figure
• 2:24
  out
• 2:24
  the
• 2:24
  right
• 2:24
  rub
• 2:25
  between
• 2:25
  directing
• 2:26
  them
• 2:26
  on
• 2:26
  what
• 2:26
  to
• 2:26
  do
• 2:27
  versus
• 2:27
  asking
• 2:27
  them
• 2:27
  to
• 2:28
  read
• 2:28
  and
• 2:28
  interpret
• 2:28
  too
• 2:29
  much
• 2:29
  data
• 2:29
  as
• 2:29
  well.
• 2:31
  But,
• 2:31
  you
• 2:31
  know,
• 2:31
  if,
• 2:32
  if
• 2:32
  they
• 2:32
  come
• 2:32
  in
• 2:32
  and
• 2:32
  they're
• 2:33
  like
• 2:33
  saying,
• 2:33
  hey,
• 2:33
  here's
• 2:33
  where
• 2:33
  you
• 2:34
  need
• 2:34
  to
• 2:34
  deploy
• 2:34
  your,
• 2:35
  your,
• 2:35
  your
• 2:35
  workforce
• 2:36
  today.
• 2:36
  And
• 2:36
  that's
• 2:36
  saving
• 2:37
  them
• 2:37
  time.
• 2:37
  From
• 2:37
  a
• 2:38
  planning
• 2:38
  perspective,
• 2:39
  that's
• 2:40
  super
• 2:40
  valuable.
• 2:40
  And
• 2:40
  then
• 2:41
  the
• 2:41
  other
• 2:41
  key
• 2:41
  point
• 2:41
  is
• 2:41
  you've
• 2:42
  got
• 2:42
  to
• 2:42
  measure
• 2:42
  the
• 2:42
  actions
• 2:43
  that
• 2:43
  are
• 2:43
  being
• 2:43
  told
• 2:44
  against
• 2:44
  what
• 2:44
  the
• 2:45
  actions
• 2:45
  that
• 2:45
  are,
• 2:45
  are
• 2:45
  that
• 2:46
  are
• 2:46
  being
• 2:46
  taken.
• 2:46
  There's
• 2:47
  a
• 2:47
  lot
• 2:47
  of
• 2:47
  these
• 2:47
  people
• 2:47
  in
• 2:47
  the
• 2:47
  roles
• 2:48
  too,
• 2:48
  have
• 2:48
  a
• 2:48
  lot
• 2:49
  of
• 2:49
  experience
• 2:49
  and
• 2:49
  have
• 2:49
  been
• 2:50
  doing
• 2:50
  these
• 2:50
  jobs
• 2:50
  a
• 2:51
  very
• 2:51
  spec.
• 2:53
  Know
• 2:53
  some
• 2:53
  shortcuts
• 2:54
  to
• 2:54
  things
• 2:54
  that
• 2:54
  the
• 2:54
  organization
• 2:55
  doesn't.
• 2:56
  And
• 2:56
  so
• 2:56
  you
• 2:56
  got
• 2:57
  to
• 2:57
  still
• 2:57
  be
• 2:57
  able
• 2:57
  to
• 2:57
  allow
• 2:58
  that
• 2:58
  to
• 2:58
  happen
• 2:58
  or
• 2:59
  at
• 2:59
  least
• 2:59
  track
• 2:59
  it
• 3:00
  to
• 3:00
  understand,
• 3:00
  you
• 3:01
  know,
• 3:01
  whether
• 3:01
  the
• 3:01
  recommendations
• 3:02
  you're
• 3:02
  making
• 3:02
  are
• 3:03
  actually
• 3:03
  beneficial
• 3:03
  in
• 3:04
  the
• 3:04
  long
• 3:04
  run.
• 3:04
  What,
• 3:04
  what
• 3:05
  kind
• 3:05
  of
• 3:05
  revenue
• 3:05
  do
• 3:06
  you
• 3:06
  think
• 3:06
  that
• 3:06
  they're
• 3:06
  going
• 3:07
  to
• 3:07
  see
• 3:08
  from
• 3:08
  just
• 3:09
  like,
• 3:09
  number
• 3:09
  one,
• 3:09
  just
• 3:09
  having
• 3:10
  more
• 3:10
  product
• 3:10
  out
• 3:11
  on
• 3:11
  the
• 3:11
  shelves
• 3:11
  because
• 3:12
  they're
• 3:12
  prioritizing
• 3:13
  this.
• 3:13
  I
• 3:13
  mean,
• 3:13
  that's
• 3:13
  got
• 3:13
  to
• 3:14
  be
• 3:14
  pretty
• 3:14
  significant
• 3:14
  for
• 3:15
  Walmart.
• 3:15
  I
• 3:15
  would
• 3:15
  think
• 3:16
  once
• 3:16
  they
• 3:17
  are
• 3:17
  stopped,
• 3:17
  like,
• 3:18
  they're
• 3:18
  able
• 3:18
  to
• 3:18
  restock
• 3:19
  and
• 3:19
  have
• 3:20
  more
• 3:20
  product
• 3:20
  out,
• 3:21
  which
• 3:21
  essentially
• 3:21
  would
• 3:21
  be
• 3:22
  the
• 3:22
  outcome
• 3:22
  of
• 3:22
  this,
• 3:22
  I
• 3:22
  would
• 3:23
  think.
• 3:23
  Yeah,
• 3:23
  I
• 3:23
  don't
• 3:23
  know,
• 3:24
  it
• 3:24
  depends.
• 3:24
  I
• 3:25
  think
• 3:25
  it's
• 3:25
  probably
• 3:25
  more
• 3:25
  of
• 3:25
  a
• 3:25
  workforce
• 3:26
  efficiency
• 3:27
  application
• 3:28
  here
• 3:28
  versus
• 3:28
  like
• 3:29
  a
• 3:29
  restocking
• 3:30
  or
• 3:30
  being
• 3:31
  able
• 3:31
  to
• 3:31
  get
• 3:31
  more
• 3:31
  product
• 3:31
  on
• 3:32
  the
• 3:32
  floor.
• 3:32
  I'm
• 3:32
  sure
• 3:32
  getting
• 3:32
  more
• 3:32
  product
• 3:33
  on
• 3:33
  the
• 3:33
  floor.
• 3:33
  And
• 3:34
  there's
• 3:34
  all
• 3:34
  kinds
• 3:34
  of
• 3:34
  numbers
• 3:34
  that
• 3:35
  talk
• 3:35
  about
• 3:35
  that
• 3:35
  in
• 3:35
  terms
• 3:35
  of
• 3:36
  the
• 3:36
  value
• 3:36
  of
• 3:36
  getting
• 3:37
  product
• 3:37
  on
• 3:38
  the
• 3:38
  floor,
• 3:38
  which
• 3:38
  I'm
• 3:38
  always
• 3:38
  kind
• 3:39
  of
• 3:39
  questioning
• 3:39
  too.
• 3:39
  But,
• 3:40
  you
• 3:40
  know,
• 3:40
  the
• 3:40
  fact
• 3:40
  that
• 3:40
  you're
• 3:41
  saving
• 3:41
  time
• 3:41
  in
• 3:42
  the
• 3:42
  planning,
• 3:42
  that
• 3:42
  means
• 3:43
  you
• 3:43
  can
• 3:43
  redeploy.
• 3:44
  You
• 3:44
  can
• 3:44
  redeploy
• 3:45
  that
• 3:45
  workforce
• 3:45
  to
• 3:45
  something
• 3:46
  else.
• 3:46
  You
• 3:46
  can
• 3:46
  get
• 3:46
  things
• 3:47
  done
• 3:47
  more
• 3:47
  quickly.
• 3:47
  So
• 3:47
  maybe
• 3:48
  you
• 3:48
  don't
• 3:48
  need
• 3:48
  as
• 3:48
  many
• 3:48
  people
• 3:49
  on
• 3:49
  overnight
• 3:49
  logistics.
• 3:50
  And
• 3:50
  again,
• 3:51
  that's
• 3:51
  the
• 3:51
  biggest
• 3:51
  expense
• 3:52
  line
• 3:52
  for
• 3:52
  a
• 3:52
  retailer.
• 3:53
  So
• 3:53
  I
• 3:53
  think
• 3:53
  it's
• 3:53
  more
• 3:54
  about
• 3:54
  that
• 3:55
  and
• 3:55
  it's
• 3:55
  part
• 3:55
  and
• 3:55
  parcel
• 3:56
  than
• 3:56
  sales.
• 3:56
  Sales
• 3:57
  will
• 3:57
  come,
• 3:57
  provided
• 3:58
  that
• 3:58
  everyone's
• 3:58
  operating
• 3:59
  better.
• 3:59
  But
• 4:00
  I
• 4:00
  think
• 4:00
  it's
• 4:00
  probably
• 4:00
  both
• 4:01
  at
• 4:01
  the
• 4:01
  end
• 4:01
  of
• 4:01
  the
• 4:01
  day.