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The Six Dimensions of Communication Failure
Season 2 · Episode 4.
A communication breakdown gets recorded in one place in most organizations: an employee file, as a soft skill, which becomes a development area and then a coaching engagement, and repeats every performance cycle. That happens because nobody in the room can name what actually failed, so the proxy category gets assigned automatically. And that proxy is individual development opportunity, because it is the one category with a name, a budget line, and a form attached.
This episode gives you the vocabulary. Anchored in Edgar Schein's model of organizational culture, the six…
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