How a Buyer Used Supplier Scorecards to Cut Defect Rates by 30 Percent

The Buyer's Side with Fexingo: Procurement, Sourcing, and B2B Purchasing Decisions · Jun 28, 2026 · 8m · transcript

In this episode of The Buyer's Side, Lucas and Luna examine how a mid-size manufacturer used supplier scorecards to slash defect rates by 30 percent in one year. They walk through the scorecard design process, the weighting of quality, delivery, and cost metrics, and how the buyer shared results transparently with suppliers. Specific examples include one supplier that improved from 5 percent to 1.5 percent defects after receiving quarterly scorecards with actionable feedback. The hosts also discuss common pitfalls like overloading scorecards with too many metrics and the importance of…