Episode 332 Making the Patient Experience Matter with Denise Wiseman
On this episode of The LeadUp Podcast, Mike is joined by the founder of the PX Patient Experience Community, Denise Wiseman.
Denise shares her experience in healthcare over the past 25 years and her mission to create a ruckus that removes barriers to resources and thought leadership.
They discuss the importance of a holistic approach to patient experience, the leadership's role, and the ripple effect of patient experience in the workplace. Mike talks about his Quit Losing Customers framework and highlights the need for appropriate handoffs.
Denise provides her best advice to patient…
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