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Weathering the Storm: Can difficult times actually build trust?
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Trust matters most when organisations are under pressure, but much of the work of building it happens before the difficult times arrive.
In this conversation, Liz Reilly and Katrina Hancock discuss what organisations can do to build trust before, during and after periods of uncertainty and change. They consider the value of strong relationships and trusted processes, why silence from leaders can allow distrust to grow, and the importance of listening to and involving people even when there aren’t easy answers.
They also ask whether difficult periods can be opportunities…
The skinny
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