Latest / Identity at the Center / #165 - 2022 Gartner IAM Summit - Jaime Lewis-Gross with Saviynt
Transcript
- 0:09You're listening to the identity of the center podcast.
- 0:12This is a show that talks about identity and access management
- 0:15and making sure you know who has access to what let's get
- 0:18started. Welcome to the identity of the
- 0:24center podcast I'm Jeff. And that's Jim.
- 0:26Hey Jim hey Jeff, how are you? Oh, not so bad yourself.
- 0:30I think we have an issue with temperature control.
- 0:32I don't feel like there's an issue at all.
- 0:34Fill. It feels crazy your way
- 0:37sometimes. This is happening.
- 0:40There are certain non-negotiables 665 degrees in
- 0:44York. It's, I'm looking at the
- 0:45thermostat 66 degrees in here. It's like an icebox in here.
- 0:50It's nice. This is cool.
- 0:52This is like, you're going to write your user me out of here.
- 0:55Well, I've got a lot of technology in here, you know, we
- 0:58have to keep it cool. To make sure that things are
- 1:00operating at a consistence level.
- 1:03Here's something most people probably don't know about.
- 1:05You is, you're pretty environmental Jeff.
- 1:08It's 110 degrees outside and in her room is like 66.
- 1:12Yeah. And there's three air
- 1:13conditioners in this week. By the way, there's three
- 1:16different thermostats and I have them all set to 66 because I
- 1:19need to be cool and I have my fan running here next to me.
- 1:22I've spoken my piece. All right, so we're here at the
- 1:27Gartner. I am Summit AT a lot of
- 1:31different conversations with very cool people in the
- 1:33industry. Our next one is no different.
- 1:36It's with Jamie Lewis grow. She's the vice president
- 1:39Solutions engineering and strategy with sabian's.
- 1:41She's also a great friend and family of the program welcome
- 1:45back. Jamie thank you for having me.
- 1:48This is fun. Yeah so this is the original I
- 1:51think not original I was I was probably the add-on but the
- 1:54strategy team for identity strategy team.
- 1:57Exactly. So it's been a little bit of
- 1:59like a homecoming. I think for a lots of the former
- 2:02ident rope Ian's that have been a Shore House.
- 2:04We've done like different areas but the three of us were the
- 2:07strategy team for Gartner. We were we developed a strategy
- 2:13and roadmap for Gardner the. I think that the Eternal
- 2:16identity and access management but there's still something to
- 2:18be proud of. I'm not sure if we can say that
- 2:20but we just did some. You just said that due to
- 2:22limitations have maybe a elapsed, it was probably for
- 2:26what five years ago, maybe roughly.
- 2:29But yeah, kind of a cool little feather and all of our campuses
- 2:31like hey thanks. So who did Gartner go to to
- 2:34create their? I am strategy.
- 2:35Oh, they went to Jamie Jim and Geoff.
- 2:39Yes! Lord.
- 2:40Remember, people used to say you have to have the first initial J
- 2:44to work at your company. He had also Jeff Chang and a few
- 2:48others. Anyway, we digress.
- 2:51All right, let's get back. Let's get, let's get on top.
- 2:53Let's get to it. Yeah, let's talk identity.
- 2:55So Jamie, how's the conference going so far for the conference
- 2:59is going? Well, there's a lot of energy.
- 3:03It's certainly keeping us busy. There's a lot of people wanting
- 3:07to talk to us in the booth. So, it's exciting.
- 3:11We get to, you know, tell customers about the benefits of
- 3:16our organization. How to solve?
- 3:19Business problems and just a lot a lot happening.
- 3:24I did notice that your booth had a lot of foot traffic, so I'm
- 3:28trying to have you been spending at the booth?
- 3:30First going on, striking up conversations with people?
- 3:33I would say 90% of my time has been striking up conversations
- 3:38in the booth in the booth. Okay, yeah, yeah, I mean, I
- 3:41think, you know, I fantasize everybody is like, pretty open
- 3:46to, you know, conversations like Sit down with some folks today
- 3:51at breakfast. And one of the people was
- 3:54wearing a shirt with the little Hershey's kiss on his, they do
- 3:57you work for her. She's as like, ya know, just the
- 4:00fan did, you know our shirts? I hope you saw.
- 4:03I'm pretty sure I saw you. You have like a t-shirt shaped
- 4:06like beer, koozie. We have beer cozy.
- 4:08Yeah, that's cool. Beer koozies for the Beer Garden
- 4:10tonight, but no, the, I know Pam shirts and I know, Pam to mmm.
- 4:16Yeah, mmm. You should check them out,
- 4:18right? Thank you.
- 4:19Each need a shirt. I'm sure we'll stop by get.
- 4:22Get some get some right? That's the one thing I haven't
- 4:23done yet is go really through the vendor home or the expo
- 4:27hall, whatever we're calling it. And actually, like talk with a
- 4:29vendor's, I feel like I've just been working the whole time and
- 4:33not only had a chance to like, actually explore and talk with
- 4:35some of the vendors out there, I was hanging out the one Cosmos
- 4:38one Cosmos Booth. I can say that one Cosmos booth
- 4:43for like five minutes and I saw there's people who go around
- 4:46from Booth to Booth who just yeah.
- 4:49My badge so I can get this way. Although swaggered of the you
- 4:53have and throw them bag so I know why do they want to carry
- 4:56all those home? I don't I just don't know what
- 5:00were no. I mean early in my conference
- 5:02going days I would try to get the t-shirts and you wash them
- 5:05twice and then you have to throw them out because they fall
- 5:09apart. Not that savings t-shirts like
- 5:11that I'm sure they're very high quality and are very high
- 5:13quality. High quality cotton gold and
- 5:15platinum threads yes stuff like that.
- 5:19I don't know, every conference seems to have those folks who
- 5:21like to just accumulate all the stuff that is.
- 5:24That is true. It's like RSA was the same way.
- 5:26I remember walking through like if you've been RSA it's at the
- 5:28Moscone Center downtown San Francisco and they have this
- 5:31tunnel that basically connects North and South which is
- 5:34typically where they have like the Thunder halls and I remember
- 5:37walking through a couple years ago and they'll the walls were
- 5:40lined with people with bags of stuff like big shopping bags to
- 5:47handers both. Hands like loaded with Just Junk
- 5:53and I'm like, okay, how are you going to get that anywhere and
- 5:56it is that how is that worth anything to anyone, right?
- 5:59I don't get it stress. Squeeze balls.
- 6:03Yeah, when I was stupid stuff, I mean Jeff you forgot to mention.
- 6:06Also we are in this luxurious Suite.
- 6:08We are 66 degrees and our friends at our SM are paying the
- 6:13bill for us. So we're very appreciative of
- 6:16that. They are.
- 6:16Thank you very much Artisan for keeping me cool while.
- 6:19We're putting out this hot podcast.
- 6:20Yeah yes I don't think we have to pay extra for sure our
- 6:24conditioning but well I we've got technically cops too.
- 6:28So we trade this Cubs for t-shirts.
- 6:31That's a good trait. And icid, tumblers, we've been
- 6:33given away to folks who have been appearing on VIPs, only
- 6:37VIPs only, yes. And anyone else who we can get
- 6:40up here. So, let's get back to the
- 6:45conference because you mentioned, you were having
- 6:46conversations one of the conversations that you had was
- 6:49Actually a presentation. Yes, it was a panel that you
- 6:52hosted yesterday that was called stories of cloud identity
- 6:55transformation. And you had representatives from
- 6:58brown-forman Wawa and Phillips 66 for folks who didn't catch it
- 7:03live. I guess, what's the synopsis
- 7:05from from that conversation? Yeah.
- 7:07So I would say that overall theme was really about
- 7:11technology using technology to enable a larger Cloud
- 7:16transformation strategy. However, it's not just about
- 7:21technology so it goes back to some of the principles that the
- 7:24three of us are very familiar with, as we did Consulting with
- 7:28our customers, is that it's all about policy.
- 7:31You need to nail a policy. The policy that needs to be
- 7:34supported by the process, the process needs to be supported by
- 7:38the data and then you have success with technology.
- 7:42So it was, it was a pretty interesting conversation.
- 7:45They came with different perspectives.
- 7:48Certainly, there is A lot of discussion around, you know, how
- 7:51do you approach moving from Legacy to Cloud, you know, to
- 7:57support those initiatives? Was there?
- 7:59Anything surprising? I'm sure you prepped for it.
- 8:02But, you know, with, with the folks are on a panel but was
- 8:04anything surprising? That came from a story
- 8:06perspective was like, oh, I hadn't really kind of like,
- 8:08thought of that or was it? Yeah.
- 8:10I kind of knew what I was getting into and sort of what to
- 8:12expect or maybe it was even the panel themselves were they
- 8:17didn't realize really what they were getting into.
- 8:19I sort of had some realizations after the fact.
- 8:22Yeah, I think that what often goes on not unnoticed.
- 8:30But I think what organizations don't think about is the support
- 8:33that's necessary from a multitude of various resources
- 8:38to be successful. And that's something that each
- 8:41of them touched on it at one point or another is, how do you
- 8:46bring together the right collections of people You be
- 8:49successful and whether that's to streamline onboarding, whether
- 8:54it's to do data correlation, whether it's to do, clean up, it
- 8:58goes back to realistic, time, schedules and how you lead your
- 9:06team's through those programs because you have so many touch
- 9:10points that often the often aren't thought about, I guess.
- 9:15Yeah, I was also thinking is there sitting that session We
- 9:19talk about those three organizations.
- 9:21You measure was a brown-forman. Wow.
- 9:24And while well until it's. Yeah.
- 9:26So I mean, there's our organizations that were already
- 9:29Big 10, 15 years ago so they've already had IM systems probably
- 9:35Legacy systems that were replaced by Saving.
- 9:39I'm obviously guessing right. I don't know the background,
- 9:41man, but my perspective is when you're going to drop in a new
- 9:47system, you have to be willing. Open-minded to change and that
- 9:51change includes a, maybe the way we've been doing things is not
- 9:55the way we should do them in the future for some people that's
- 10:00common sense. Right?
- 10:01For other people. That's like sacrilege, like
- 10:03there's no way we're to change how he on board people, right?
- 10:08Ya know there's a lot of business process reframing that
- 10:11has to happen. Because why Port something over
- 10:13from a legacy solution into something that is going to give
- 10:17you the advantage. Age of intelligence and make
- 10:23suggestions to you, in terms of what users should have access to
- 10:27what users shouldn't have access to.
- 10:31You know, you certainly don't want to pour it over bad
- 10:33processes and bad data into a new solution.
- 10:36So certainly process re-engineering and I think that
- 10:39goes overlooked to, I don't think a lot of customers, spend
- 10:43a lot of time realizing that there's there's work that they
- 10:47need to consider as part of their Yeah, a lot of y'all to
- 10:53make garbage, what do you got garbage?
- 10:55Exactly this more of it, more efficient garbage, generation
- 10:59minutes, you've talked a few, you know, we talked a little bit
- 11:02about, I guess your role here with save Ian's, tell us about
- 11:06Sabian. I think one thing that we want
- 11:08to kind of bring to folks especially this week of
- 11:10Gartner's, getting getting people familiar with some of the
- 11:12vendors that are in this space. What a Sabian do how you guys
- 11:15different from others that are that are competing in the same
- 11:18area. Yeah, it's funny.
- 11:19So it was roughly, I don't know, five six years ago where a sad
- 11:25day oh where Jeff? And I discovered save Ian and we
- 11:29were looking at the fine grain entitlements and s0d capability.
- 11:34That was specific to sap. And we thought, huh?
- 11:38This is interesting. They're doing something a little
- 11:40bit different, it's very configurable.
- 11:42There's a lot of visibility. There's a lot of orientation
- 11:46around key indicators, and Health of programs.
- 11:51And as we peel back the onion, we had more and more interest so
- 11:55much. So that I said, I think I'm
- 11:56going to go work for this company.
- 11:58So here I am four years later and I think that was one aspect.
- 12:02It was they were already converging you know years ago
- 12:07where they started, we started with fine green entitlements
- 12:12management. We realized very quickly that we
- 12:14had to wrap identity governance and administration around that.
- 12:19At, and then we've continued to converge from there.
- 12:22So, you know, being a solution that was architected born from
- 12:26the cloud. And, and it had the inherent
- 12:29intelligence that, you know, these types of platforms need
- 12:33were some of the, you know, very early reasons why I thought it
- 12:37was going to be a pretty interesting company and and
- 12:40start to shake up the industry a little bit.
- 12:43Remember sitting in that demo with you and I was like, oh,
- 12:45this is, this is different. This is interesting, like it Is
- 12:50it showed a lot of Promise? Remember seeing it the first
- 12:52time, just because of the, the approach that was being taken
- 12:55with the sap rules, for example, right?
- 12:57And that was a weakness that others in the space had and it's
- 13:01a notoriously difficult system for any IGA vendor to really
- 13:05kind of get, right? And it was, it was interesting.
- 13:07It's, it's always fascinating to see, you know these, these
- 13:09vendors and out there saving included, but others, you know,
- 13:12playing in the same space and their evolution on the different
- 13:15capabilities and I look at save Ian and I see A platform, right?
- 13:20And we were talking with, we saw maida and clear skies built on a
- 13:25platform, they're built on the servicenow platform, right?
- 13:27So, I see this is sort of like the other side of that coin,
- 13:30which is okay. We want to have our identity
- 13:32system, be the platform, right? Yeah.
- 13:35And we've done it in a way that it's been very organic in
- 13:38nature, you know, we're our own platform, we haven't done a
- 13:44number of, you know, Tech Acquisitions, but we then have
- 13:47to fold into Our solution. So it's all been very natural.
- 13:52We have some Visionaries, you know, in the organization and
- 13:56that's what brought us to Pam, you know, needing and seeing the
- 14:02the need for that single Enterprise journey and the
- 14:07appropriate context that you apply to that single Enterprise
- 14:10Journey. So that, you know, if you're a
- 14:12regular user doing regular user things, you can do it very
- 14:16easily versus if you need Need to perform something that's
- 14:21administrative in nature. Well, we only want to give you
- 14:25the access that you need for that moment in time and that
- 14:27moment in time might be five minutes, it might be 10 minutes
- 14:30and giving the visibility to ensure that whatever was done
- 14:34with the access that was granted for that period of time or just
- 14:38generally speaking. If you're a regular user that we
- 14:41have the history you know behind it to support that Enterprise
- 14:45Journey. Can you prove what you said you
- 14:47did? It happened in the way.
- 14:49You said it was going to happen. Rent.
- 14:50Exactly, yeah. One of the things that I've
- 14:54always felt when I saw saving, was that, you could really
- 14:59configure the system to work the way you want.
- 15:02And I think like this, why? There are so many parts, so many
- 15:05products in the imc's, there's different ones that suit
- 15:08different needs and different organizations wants and desires.
- 15:13So my thought on the configurability is like I love
- 15:17that personally. I'm like, I want It to be able
- 15:19to tune the system to the way I want others want.
- 15:24Like, give me the exact, you know, Simple Simon way to
- 15:29configure the system, and I don't want that configurability,
- 15:32but I think that as a product, or as a platform, you have to
- 15:37decide which end of the spectrum.
- 15:39Are we going to be on? Or we're going to try to
- 15:41restrict your ability to configure the system, or we
- 15:44going to enable that and it seems to me that Savings more on
- 15:50the, we're going to enable you to have the system work, the way
- 15:53you want. Yeah, 100%.
- 15:55There's a lot of configuration capability, but there's also the
- 15:59movement towards, you know, continuing to be very API
- 16:03friendly as an example and the the thought around bring your
- 16:10own. So now, you know, we want to
- 16:13encourage customers and partners to do things like build their
- 16:18own integration. Nations build their own, you
- 16:21eyes and bring those things along.
- 16:23So, you know, not only can you configure the 80% of the
- 16:28standard capability that you might require the other 20% that
- 16:33you might want to make very specific to your unique business
- 16:36problems. You can bring it along with you
- 16:39because we have that extensibility layer to do so.
- 16:43Building your own UI that is bold because I think that's
- 16:47something that normally most people would associate.
- 16:50It was the identity space with more of a consumer based
- 16:53approach where you've got like marketing and communication
- 16:56seems everyone. I like craft the customer
- 16:58experience and usually you'll see things like apis and stuff,
- 17:01kind of power and things behind the scenes.
- 17:03And I guess this is maybe a little bit of news to me, so you
- 17:05can educate me. When you say build your own UI,
- 17:09what are you talking about? So I would say that At a likely
- 17:13scenario would be mostly or more along the lines of third-party
- 17:19access governance. So, you know, it's not science
- 17:23necessarily but you have delegated Administration and you
- 17:27have diverse different business entities, different types of
- 17:32third, party users. And perhaps you want to create a
- 17:36very simplistic UI for the third party users.
- 17:42Who are accessing your system. That's just that's one thing
- 17:45that comes to mind but, you know, there's a lot of
- 17:49configuration within the UI itself.
- 17:51So there's not a necessity to bring your own, we just wanted
- 17:55to give that extensibility to customers.
- 17:58I would say, you know, Integrations are probably more
- 18:02popular than say, bring your bring your own UI.
- 18:05So here's the topic that Jeff and I run into a time, right?
- 18:09You have the potential client where Their HR Group is saying
- 18:14our HR System is for employees only, we're only going to manage
- 18:18employee data yet. They have all these non-employee
- 18:22users contractors Consultants guests and you as an IGA vendor
- 18:30or really is like a consultant to your clients.
- 18:33How do you recommend that they address that problem?
- 18:36Is it manage those people in our solution or look at some other
- 18:41solution created? The base.
- 18:43What what is your approach to that problem?
- 18:47It's often managing an hour solution, you know, we have
- 18:50third party access management, so you can do the whole
- 18:53cradle-to-grave full lifecycle management of those identities.
- 18:59So, that's kind of the Consulting role of working with
- 19:03your clients and one of the big themes here at Gartner.
- 19:06This week was talking about selling and I am program within
- 19:11the business rate. I think the way you know I've
- 19:14referred to how Rebecca who is Talk about Bri, you know,
- 19:19there's this value of I am, was, you know, we're going from
- 19:22having a seat at the Kids Table to having a seat at the adults
- 19:25table. I am is being taken seriously
- 19:28now, right? But the way we need to
- 19:30communicate the value is in terms of the business value that
- 19:36I am praying, so business results.
- 19:40Are you helping your clients with in terms of like expressing
- 19:44that value? Explain that value?
- 19:46Is that something that's in your wheelhouse or something?
- 19:49They're doing ahead of time? No, it's in our wheelhouse.
- 19:52I would say, oftentimes customers Focus so much on very
- 19:57explicit requirements because you're talking to technology
- 20:02folks. So we, it is our responsibility
- 20:04as subject matter experts to take those requirements and
- 20:08really understand what's at the root.
- 20:10Roots of them wanting to do something in a certain manner
- 20:14or, you know, supporting a particular use case.
- 20:18So, you know, we always have to explain business value.
- 20:22I go back to my days of Consulting, the the so, what
- 20:26you're going to do this. So what, you know, what does it
- 20:29mean to the business? Well, you know, if you're going
- 20:32to implement, you know, Pierre analytics as part of your access
- 20:37request process. The so what it is that it is
- 20:41going to suggest you the appropriate access and it makes
- 20:45it faster more efficient and then there's less work for your
- 20:49end users and therefore they're spending less time managing
- 20:54their access. So we always have to go back to
- 20:56the. So what and the business value
- 20:58and ensuring that you know, we have the right level of risk
- 21:02balance with the right level of, you know, business process and
- 21:06efficiency. Yeah.
- 21:07I think that's the big partnership.
- 21:10We're a technology vendor or Consulting partner can bring to
- 21:15their clients has you know being able to help articulate that
- 21:20message and kind of, you know, one of the thoughts.
- 21:24I was also having a sure you kind of run into this.
- 21:27A lot is, how do you help clients hit the ground quickly,
- 21:32rather than like buying software and then kind of coming up to
- 21:35me? It's like, you know, you need to
- 21:37have that roadmap, you need to have that plan.
- 21:39Before you, you know, execute your contract and that clock
- 21:44starts ticking read the bills. Start piling up pretty quickly
- 21:48and you want to get something out there in production as
- 21:52quickly as possible. And reality like the scenario
- 21:56where you buy the software and it becomes self-aware for your
- 22:00the technology vendor doesn't want that, right?
- 22:03That's it's like not like our goalie.
- 22:05Hey like was like gym, memberships, like I think Jim's
- 22:08like to sell memberships and The people stop dumbbell upright,
- 22:11they don't show up, that's their bhisma.
- 22:13I don't think that technology vendors want that, right?
- 22:17We don't and in fact, we've done a lot of things to be able to
- 22:23implement micro phases microprojects and six eight, ten
- 22:27weeks to drive that value. So something that I think is
- 22:31interesting that, you know, we do as an organization is you
- 22:35know, the concepts in selling. You have mutual action plans.
- 22:38So what are the steps that are required Acquired to
- 22:41essentially, get a customer to buy a solution and and what we
- 22:45do is we create a technology aspect of that.
- 22:50What are the things that need to happen for the customer to,
- 22:54truly understand the advantage of the solution?
- 22:58And then break it down into little teeny, tiny Parts.
- 23:01Because we're still in a situation where all the
- 23:03education that we're doing is really being done through Zoom.
- 23:07There's still a lot of fatigue in these, these room.
- 23:09Meetings. People don't want to be in 345
- 23:13our Workshop settings so we break it down into technical
- 23:18action plans, so that we peel back the onion.
- 23:21We really can focus in on the pain points and then we can
- 23:24drive a strategy that aligns with essentially, like a quick
- 23:30start approach to getting something laid down for the
- 23:33customer, so that we don't take time between, you know, a
- 23:38customer being on board. Added as a saving a customer and
- 23:41then seeing that value. So we try to set that up in
- 23:45advance through those workshops. I love that idea that what you
- 23:49call it quick action plan, but like four weeks six weeks, eight
- 23:53weeks of value. Give us some examples of like
- 23:56what the scope of something like that might look like.
- 24:00Yeah. So I would say, for example, you
- 24:04know, taking some number of critical applications and Just
- 24:10going back to what is your data look like.
- 24:12So something that's very easy as you start with the data.
- 24:15What does that mean? Well, let's look at your risky
- 24:21entitlements for particular number of applications and let's
- 24:27get it through a certification. Let's get the revokes in place
- 24:30and let's clean up the data. So very very quick way to get a
- 24:36win in eight to ten weeks. Yeah, for an organization that's
- 24:39About to spend money on an IGA solution, you can be pretty sure
- 24:45there's some data issues, right? There's going to be some say
- 24:48it's always cobs. What I'm talking about man.
- 24:50Yeah, you give me some cobwebs in that data.
- 24:53So they get data cleanup exercise, where you can leverage
- 24:57that investment is a fantastic idea.
- 25:00You need to do the cleanup, right?
- 25:02But you don't want to take six months and that's all you do,
- 25:06right? So if you can kind of lay down,
- 25:07some technology footprint, sir. To import that data correlated,
- 25:12look for the bad stuff and maybe gate your user interface out to
- 25:18some business users. Who can start to, you know,
- 25:22knock out the cobwebs. Great idea.
- 25:25Yeah. And a super high-value activity
- 25:28is around, you know, Pam remove standing access standing
- 25:32privilege. Get just-in-time laid down, you
- 25:35know, for a series of users and we turn that on and get it.
- 25:39Implemented for customers in six weeks.
- 25:41So now you've just taken some of that privilege and
- 25:45administration burden away from, you know, your classic users
- 25:51that have just too much privilege.
- 25:54So eliminate that very quickly. Yeah, what I'm hearing is
- 25:58Jamie's going to come to your house and in six weeks all,
- 26:00while your identity problem. Not going to try here, she's
- 26:04gonna get in there. She should clean your data.
- 26:06Everything's gonna be just in time micro phases.
- 26:09Projects, build, success, build momentum.
- 26:12We all want to, I'm sorry if you think that, then if you think
- 26:17it's gonna all be done in six weeks, like I've got some
- 26:19beachfront property in Nebraska, I've got a saw you, but you can
- 26:23get stuff done. You can get stuff done.
- 26:25It doesn't always have to be like this.
- 26:27Gee whiz, you know, huge public facing thing.
- 26:30It could be. Yeah, we got the data cleaned up
- 26:33and that's a precursor and guess what the data is clean now.
- 26:36Like it's going to be used other places to that could be an
- 26:38example, could be a very basic Workflow to do basic onboarding
- 26:41basic off-boarding. I feel like sometimes we get
- 26:43lost in the grand picture that we forget to celebrate the
- 26:46little lens on the way, I think. That's where the best road maps
- 26:49come in is, how do you show iterative improvements, right?
- 26:52Can't just go say, Hey, you go me to give me 2 million dollars
- 26:55and I'll come back with a night. And I am platform in two years,
- 26:58like, that's not gonna happen. Yeah, we talked about it is, get
- 27:00clean. Stay clean.
- 27:02Mmm. Yeah.
- 27:03Well I also think that in certain situations as the I am
- 27:08program manager or Of you know the practitioner, it takes some
- 27:14some bold leadership, sometimes to, you know work up the chain
- 27:18and say we're not going to be flipping a switch and nine
- 27:21months, all of our problems aren't going to go away.
- 27:24It is a matter of we're going to be running an IM program from
- 27:29now. Until we both retire, we're
- 27:32always going to be in this game and we're going to get
- 27:36ourselves, you know, make the path to better.
- 27:40But in nine months all of our problems are going to be solved.
- 27:43That's sometimes hard just delivering bad news, right?
- 27:46That nobody wants to hear my spending a million dollars to
- 27:49get better. Well, that's that's the world we
- 27:52live in. Now, there's always look the
- 27:54look for guarantees, right? It's, if I give this to you, I
- 27:57will never have another audit finding again.
- 28:00Ya know, you're reducing the risk.
- 28:04The chance of it happening, maybe, but it's not a real like
- 28:06realistic expectation. Yeah.
- 28:09All right. Let's And start to wrap things
- 28:10up. But before we go why know that
- 28:12we have Star Wars Super Fan over here next to me.
- 28:15So we're going to close it on a lighter note.
- 28:17I've got actually a couple, the first one.
- 28:21Yes. Who or what is your favorite
- 28:24Star Wars character? I know what you're going to say.
- 28:27I'm going to ask you for an alternate.
- 28:29I don't want rules. I mean it has to be Leia.
- 28:33Okay? Every little girl loved Princess
- 28:37Leia because she embodies empathy and she brings together
- 28:43people for the greater good. And that's what I like to think.
- 28:47I do. You still have those big buns on
- 28:50the side of your when I can you can't?
- 28:52I've seen the pictures. All right?
- 28:56And then my My second question, still in the Star Wars Universe
- 28:59you have a daughter. What order did you show her?
- 29:02The Star Wars movies and obviously we started with
- 29:05episode for the true first episode.
- 29:08The true first episode A New Hope and then we moved on to
- 29:15five and six and then we went seven, eight and nine because
- 29:19one, two and three, they just don't exist.
- 29:21Slow curveball here. Hmm.
- 29:24I liked what I mean look I I like Star Wars.
- 29:27I like them all. Sure, there were some annoying
- 29:29things. Even 789 had some weird stuff
- 29:32somehow Palpatine returned. This is the ladies.
- 29:35Yes, piece of writing, I think I've ever heard in a major like
- 29:38franchise, but I still enjoy it for what it is.
- 29:42Well, I can tell you that Ray is also very well-liked in the
- 29:47household. Okay.
- 29:48Mhm. I would say she's a second
- 29:51favorite. Okay, I can see it.
- 29:53Jim favorite Star Wars character.
- 29:55Captain Picard I'm not expect it boy.
- 30:00There goes all of our credibility.
- 30:03You've been listening to the last episode of Daredevil in
- 30:06certain pockets. It's right.
- 30:08It's gonna be a solo show going forward and I like to look at my
- 30:10new clothes. Jamie I'm gonna go with Han Solo
- 30:14just cause I always thought he was bad ass.
- 30:16And, you know, any orange jumpsuit known on the orange
- 30:19jumpsuit. That was the best console.
- 30:22What. Yeah.
- 30:23What are you talking about? We know that's wrong.
- 30:26Captive card. All right, we're going to call
- 30:29this one because it's gone off the rails.
- 30:31Yep. We're we've gone off the tracks.
- 30:34All right, thank you very much for joining.
- 30:37It's good to see you again. Lovely to see you.
- 30:39Another part of the family here from Identity, as far as we go,
- 30:43you can find us on the web identity to center.com.
- 30:45We're on Twitter at idea. See podcast.
- 30:47If you want to learn more about savings and connect with, Jamie
- 30:52will have Shola links in the show notes, but you can find
- 30:55save Aunt, essay, Avi ynt.com and we'll go ahead and leave it
- 31:00there for this week. Thanks everyone for listening
- 31:03and we'll talk with everyone in the next one.
- 31:08Thanks for listening to the identity at the center podcast.
- 31:11If you like what you heard, don't forget to subscribe and
- 31:14visit us on the web and identity at the center.com.