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The Furner Era Begins: What Walmart's CEO Transition Means for Retail | Fast Five Shorts · Omni Talk Retail

• 0:00
  Doug
• 0:00
  McMillan
• 0:01
  is
• 0:01
  retiring
• 0:02
  and
• 0:02
  he's
• 0:02
  turning
• 0:03
  over
• 0:03
  the
• 0:03
  reins
• 0:04
  to
• 0:04
  your
• 0:05
  man
• 0:05
  crush,
• 0:06
  John
• 0:06
  Furner
• 0:07
  this
• 0:07
  upcoming
• 0:08
  February.
• 0:09
  According
• 0:09
  to
• 0:09
  the
• 0:10
  Wall
• 0:10
  street
• 0:10
  journal,
• 0:10
  under
• 0:11
  McMillan's
• 0:11
  tenure,
• 0:12
  Walmart
• 0:12
  shares
• 0:12
  have
• 0:13
  risen
• 0:13
  more
• 0:13
  than
• 0:13
  400%
• 0:15
  on
• 0:15
  a
• 0:15
  total
• 0:15
  return
• 0:16
  basis
• 0:16
  and
• 0:17
  the
• 0:17
  company
• 0:17
  has
• 0:18
  gained
• 0:18
  $576
• 0:20
  billion
• 0:21
  in
• 0:21
  market
• 0:21
  capitalization.
• 0:22
  It
• 0:23
  has
• 0:23
  also
• 0:23
  grown
• 0:24
  to
• 0:24
  more
• 0:24
  than
• 0:24
  $680
• 0:25
  billion
• 0:26
  in
• 0:27
  annual
• 0:27
  revenue.
• 0:28
  Meanwhile,
• 0:29
  McMillan
• 0:30
  successor
• 0:30
  John
• 0:31
  Furner
• 0:31
  has
• 0:31
  served
• 0:32
  as
• 0:32
  CEO
• 0:32
  of
• 0:32
  Walmart
• 0:33
  US
• 0:33
  since
• 0:33
  2019,
• 0:34
  overseeing
• 0:35
  the
• 0:35
  company's
• 0:36
  largest
• 0:36
  operating
• 0:37
  segment
• 0:37
  and
• 0:37
  more
• 0:37
  than
• 0:37
  4,600
• 0:38
  stores.
• 0:39
  John
• 0:39
  Furner
• 0:40
  grew
• 0:40
  up
• 0:40
  in
• 0:40
  Arkansas
• 0:41
  and
• 0:41
  his
• 0:41
  first
• 0:41
  job
• 0:42
  with
• 0:42
  Walmart
• 0:42
  was
• 0:43
  a
• 0:43
  part
• 0:43
  time
• 0:43
  role
• 0:43
  in
• 0:43
  a
• 0:44
  local
• 0:44
  store
• 0:44
  in
• 0:45
  1993.
• 0:46
  He
• 0:46
  has
• 0:46
  held
• 0:46
  leadership
• 0:47
  roles
• 0:47
  across
• 0:48
  merchandising
• 0:48
  operations
• 0:49
  and
• 0:49
  sourcing
• 0:50
  internationally,
• 0:50
  as
• 0:51
  well
• 0:51
  as
• 0:51
  Walmart's
• 0:51
  warehouse
• 0:52
  chain,
• 0:52
  Sam's
• 0:53
  Club.
• 0:53
  Chris,
• 0:54
  I
• 0:54
  know
• 0:54
  you're
• 0:54
  going
• 0:54
  to
• 0:55
  have
• 0:55
  a
• 0:55
  lot
• 0:55
  of
• 0:55
  these,
• 0:55
  so
• 0:56
  let's
• 0:56
  begin
• 0:57
  with
• 0:57
  your
• 0:57
  thoughts
• 0:57
  on
• 0:58
  Doug
• 0:58
  McMillan
• 0:59
  as
• 0:59
  well
• 0:59
  as
• 0:59
  his
• 1:00
  successor,
• 1:00
  John
• 1:01
  Furner.
• 1:01
  And
• 1:01
  we
• 1:01
  are
• 1:02
  putting
• 1:02
  a
• 1:02
  timer
• 1:02
  on
• 1:02
  you
• 1:03
  for
• 1:03
  the.
• 1:03
  John,
• 1:03
  are
• 1:04
  you
• 1:05
  okay?
• 1:05
  Okay.
• 1:05
  All
• 1:06
  right.
• 1:06
  All
• 1:06
  right,
• 1:06
  well,
• 1:06
  I'll
• 1:06
  take
• 1:06
  Doug
• 1:07
  first
• 1:07
  and
• 1:07
  I'm
• 1:07
  going
• 1:07
  to
• 1:08
  share
• 1:08
  a
• 1:08
  couple
• 1:08
  anecdotes
• 1:09
  about
• 1:09
  both
• 1:09
  of
• 1:09
  them
• 1:09
  because
• 1:09
  I
• 1:09
  think
• 1:10
  there's
• 1:10
  some
• 1:10
  personal
• 1:10
  things
• 1:10
  that
• 1:10
  I
• 1:11
  want
• 1:11
  to
• 1:11
  get
• 1:11
  into
• 1:11
  here.
• 1:11
  But
• 1:12
  so
• 1:12
  first,
• 1:12
  Doug,
• 1:14
  I
• 1:14
  don't
• 1:14
  know
• 1:14
  if
• 1:14
  I've
• 1:14
  ever
• 1:14
  shared
• 1:15
  this
• 1:15
  story
• 1:15
  on
• 1:15
  the
• 1:15
  podcast.
• 1:16
  I
• 1:16
  think,
• 1:16
  Ann,
• 1:16
  you've
• 1:16
  heard
• 1:16
  it
• 1:17
  before.
• 1:17
  But
• 1:17
  the
• 1:18
  single
• 1:18
  greatest
• 1:18
  compliment
• 1:19
  I
• 1:19
  ever
• 1:20
  received
• 1:20
  is
• 1:21
  in
• 1:21
  my,
• 1:21
  probably
• 1:21
  in
• 1:21
  my
• 1:22
  life,
• 1:22
  in
• 1:22
  my,
• 1:22
  at
• 1:22
  least
• 1:23
  in
• 1:23
  my
• 1:23
  professional
• 1:23
  career,
• 1:24
  was
• 1:25
  back
• 1:25
  in,
• 1:25
  it
• 1:25
  was
• 1:25
  like
• 1:25
  2000,
• 1:26
  late
• 1:26
  2009,
• 1:27
  early
• 1:27
  2010,
• 1:28
  I
• 1:28
  was
• 1:28
  in
• 1:28
  Boston,
• 1:29
  I
• 1:29
  was
• 1:29
  out,
• 1:30
  I
• 1:30
  was
• 1:30
  running
• 1:31
  baby
• 1:31
  for
• 1:31
  Target
• 1:32
  at
• 1:32
  the
• 1:32
  time.
• 1:33
  And
• 1:33
  I
• 1:34
  was
• 1:34
  out
• 1:34
  with
• 1:34
  the
• 1:34
  Dorel
• 1:35
  Juvenile
• 1:35
  Group
• 1:35
  and
• 1:36
  a
• 1:36
  guy
• 1:36
  named
• 1:36
  Ted
• 1:36
  Kelly
• 1:37
  was
• 1:37
  there.
• 1:37
  He
• 1:37
  was,
• 1:37
  he
• 1:38
  was
• 1:38
  part
• 1:38
  of
• 1:38
  their
• 1:38
  team.
• 1:39
  And
• 1:39
  he
• 1:39
  said
• 1:39
  to
• 1:40
  me,
• 1:40
  he
• 1:40
  said,
• 1:40
  God,
• 1:40
  Chris,
• 1:40
  you
• 1:40
  remind
• 1:41
  me
• 1:41
  of
• 1:41
  Doug
• 1:41
  McMillan.
• 1:42
  And
• 1:42
  at
• 1:42
  the
• 1:43
  time,
• 1:43
  like,
• 1:43
  I
• 1:44
  didn't
• 1:44
  know
• 1:44
  who
• 1:44
  Doug
• 1:44
  McMillan
• 1:45
  was.
• 1:46
  You
• 1:46
  know,
• 1:46
  I
• 1:46
  had
• 1:46
  heard
• 1:47
  him
• 1:47
  a
• 1:47
  little
• 1:47
  bit.
• 1:47
  He
• 1:47
  was
• 1:47
  like,
• 1:48
  I
• 1:48
  think
• 1:48
  CEO
• 1:48
  of
• 1:48
  Walmart
• 1:49
  International.
• 1:49
  He
• 1:49
  wasn't
• 1:49
  CEO
• 1:50
  yet.
• 1:50
  And
• 1:51
  then
• 1:51
  a
• 1:51
  few
• 1:51
  years
• 1:51
  later,
• 1:51
  he
• 1:51
  gets
• 1:52
  named
• 1:52
  CEO.
• 1:52
  And,
• 1:53
  and
• 1:53
  for
• 1:54
  that
• 1:54
  reason,
• 1:54
  like,
• 1:55
  I
• 1:55
  am
• 1:55
  absolutely
• 1:56
  humbled
• 1:56
  by
• 1:56
  what
• 1:56
  Ted
• 1:57
  Kelly
• 1:57
  said
• 1:57
  to
• 1:57
  me
• 1:57
  that
• 1:58
  day
• 1:58
  because
• 1:58
  there
• 1:59
  is
• 1:59
  no
• 1:59
  way
• 1:59
  I
• 2:00
  hold
• 2:00
  a
• 2:00
  candle
• 2:00
  to
• 2:01
  Doug
• 2:01
  McMillan,
• 2:01
  because
• 2:02
  Doug
• 2:02
  McMillan,
• 2:02
  in
• 2:03
  my
• 2:03
  opinion,
• 2:03
  and
• 2:04
  is
• 2:04
  going
• 2:04
  to
• 2:04
  go
• 2:05
  down
• 2:05
  as
• 2:05
  the
• 2:05
  second
• 2:06
  greatest
• 2:06
  CEO
• 2:07
  in
• 2:07
  the
• 2:07
  history
• 2:07
  of
• 2:07
  Walmart.
• 2:08
  And
• 2:08
  when
• 2:08
  the
• 2:08
  first,
• 2:09
  the
• 2:09
  person
• 2:10
  at
• 2:10
  the
• 2:10
  top
• 2:10
  of
• 2:10
  that
• 2:10
  list
• 2:11
  is
• 2:11
  the
• 2:11
  founder
• 2:11
  Sam
• 2:12
  Walton,
• 2:12
  that's,
• 2:13
  that's
• 2:13
  saying
• 2:13
  something.
• 2:14
  Right.
• 2:14
  Like,
• 2:14
  he's
• 2:15
  hard.
• 2:15
  He's
• 2:15
  hard
• 2:15
  to,
• 2:16
  you
• 2:16
  know,
• 2:16
  you
• 2:16
  know,
• 2:16
  to
• 2:16
  get
• 2:16
  in
• 2:16
  front
• 2:17
  of.
• 2:17
  So,
• 2:17
  so
• 2:17
  that's
• 2:18
  my
• 2:18
  thoughts
• 2:18
  on
• 2:18
  Doug.
• 2:18
  Doug
• 2:19
  is
• 2:19
  just
• 2:19
  done
• 2:20
  an
• 2:20
  amazing,
• 2:20
  amazing
• 2:21
  job
• 2:21
  and
• 2:22
  he's
• 2:22
  going
• 2:22
  to
• 2:22
  be
• 2:22
  a
• 2:23
  retail
• 2:23
  icon
• 2:23
  forever.
• 2:24
  And
• 2:24
  he's
• 2:25
  going
• 2:25
  out
• 2:25
  on
• 2:25
  top.
• 2:26
  Now.
• 2:27
  John
• 2:27
  Furner,
• 2:28
  you
• 2:28
  mentioned
• 2:28
  it.
• 2:28
  Man
• 2:29
  crush.
• 2:29
  He's
• 2:30
  my
• 2:30
  single
• 2:30
  favorite
• 2:31
  person
• 2:31
  in
• 2:31
  retail.
• 2:32
  We've
• 2:32
  interviewed
• 2:33
  him
• 2:33
  a
• 2:33
  few
• 2:33
  times.
• 2:33
  But
• 2:34
  my
• 2:34
  favorite
• 2:34
  anecdote
• 2:35
  about
• 2:35
  him
• 2:35
  is
• 2:36
  I
• 2:36
  wrote
• 2:36
  an
• 2:36
  article
• 2:38
  describing
• 2:38
  Sam's
• 2:39
  Club
• 2:39
  strategy
• 2:39
  back
• 2:40
  in
• 2:40
  like
• 2:40
  2019
• 2:41
  for
• 2:41
  Forbes
• 2:42
  and
• 2:42
  what
• 2:42
  I
• 2:42
  liked
• 2:42
  about
• 2:42
  it.
• 2:43
  And
• 2:43
  it
• 2:43
  was
• 2:43
  like,
• 2:43
  right
• 2:43
  in
• 2:44
  advance,
• 2:44
  a
• 2:44
  grocery
• 2:44
  shop.
• 2:45
  And
• 2:45
  all
• 2:45
  of
• 2:45
  a
• 2:45
  sudden
• 2:45
  I
• 2:45
  get
• 2:45
  this
• 2:46
  email
• 2:46
  out
• 2:46
  of
• 2:46
  the
• 2:46
  blue
• 2:47
  saying,
• 2:47
  hey,
• 2:48
  Chris,
• 2:48
  John
• 2:48
  Furner
• 2:49
  would
• 2:49
  like
• 2:49
  to
• 2:49
  meet
• 2:50
  you
• 2:50
  and
• 2:50
  talk
• 2:50
  to
• 2:51
  you
• 2:51
  at
• 2:51
  grocery
• 2:51
  shop.
• 2:51
  And
• 2:52
  no
• 2:52
  one
• 2:52
  has
• 2:53
  ever
• 2:53
  done
• 2:53
  that
• 2:53
  since.
• 2:54
  Like,
• 2:54
  in
• 2:54
  that
• 2:54
  way,
• 2:55
  he's
• 2:55
  the
• 2:55
  only
• 2:55
  person
• 2:56
  that's
• 2:56
  done
• 2:56
  that.
• 2:56
  And
• 2:56
  I
• 2:56
  sat
• 2:57
  down
• 2:57
  with
• 2:57
  him
• 2:57
  at
• 2:57
  that
• 2:58
  show
• 2:58
  for
• 2:58
  45
• 2:58
  minutes,
• 2:59
  you
• 2:59
  and
• 2:59
  I
• 2:59
  both
• 2:59
  did.
• 3:00
  And
• 3:00
  we
• 3:00
  just
• 3:01
  rapped
• 3:01
  with
• 3:01
  him
• 3:01
  about
• 3:01
  retail
• 3:02
  and
• 3:02
  got
• 3:02
  a
• 3:02
  sense
• 3:02
  of
• 3:02
  how
• 3:03
  he's
• 3:03
  thinking
• 3:03
  about
• 3:03
  the
• 3:03
  future.
• 3:04
  And
• 3:04
  this
• 3:04
  was
• 3:05
  back
• 3:05
  in
• 3:05
  2019,
• 3:06
  almost
• 3:07
  six,
• 3:07
  almost
• 3:08
  six
• 3:08
  years
• 3:09
  ago.
• 3:09
  And
• 3:09
  to
• 3:10
  see
• 3:10
  it
• 3:10
  play
• 3:10
  out
• 3:10
  exactly
• 3:11
  as
• 3:11
  he
• 3:11
  was
• 3:12
  talking
• 3:12
  about
• 3:13
  shows
• 3:13
  me
• 3:13
  that
• 3:14
  he
• 3:14
  has
• 3:14
  a
• 3:14
  strategic
• 3:15
  understanding
• 3:16
  of
• 3:16
  where
• 3:16
  retail
• 3:17
  is
• 3:17
  going.
• 3:17
  And
• 3:17
  he
• 3:18
  is
• 3:18
  the
• 3:18
  right
• 3:18
  man
• 3:18
  for
• 3:19
  the
• 3:19
  job,
• 3:19
  particularly
• 3:19
  when
• 3:19
  you
• 3:19
  look
• 3:20
  at
• 3:20
  what
• 3:20
  he's
• 3:20
  done
• 3:21
  on
• 3:21
  the
• 3:21
  US
• 3:21
  side,
• 3:22
  the
• 3:22
  business
• 3:22
  too.
• 3:23
  So,
• 3:23
  so
• 3:23
  kudos
• 3:24
  to
• 3:24
  him.
• 3:25
  He
• 3:25
  was
• 3:25
  the
• 3:25
  architect
• 3:26
  of
• 3:26
  Sam's
• 3:26
  Club
• 3:27
  success.
• 3:27
  He's
• 3:28
  been
• 3:28
  the
• 3:28
  architect
• 3:28
  of
• 3:29
  Walmart's
• 3:29
  US's
• 3:30
  recent
• 3:30
  success.
• 3:30
  And
• 3:31
  so
• 3:31
  the
• 3:32
  only
• 3:32
  thing
• 3:32
  I
• 3:32
  can
• 3:32
  say
• 3:32
  to
• 3:32
  him
• 3:33
  is,
• 3:33
  John,
• 3:34
  John,
• 3:34
  please
• 3:34
  don't
• 3:34
  screw
• 3:35
  it
• 3:35
  up.
• 3:35
  Because
• 3:35
  then
• 3:35
  I
• 3:35
  got
• 3:35
  to
• 3:35
  start
• 3:36
  talking
• 3:36
  about,
• 3:36
  you
• 3:36
  know,
• 3:37
  the
• 3:37
  fact
• 3:37
  of
• 3:37
  what
• 3:37
  you're,
• 3:38
  what
• 3:38
  you're
• 3:38
  not
• 3:38
  getting.
• 3:38
  Right.
• 3:38
  And
• 3:39
  I
• 3:39
  want
• 3:39
  to
• 3:39
  keep
• 3:39
  talking
• 3:39
  about
• 3:40
  all
• 3:40
  the
• 3:40
  things
• 3:40
  you
• 3:40
  guys
• 3:40
  are
• 3:40
  continuing
• 3:41
  to
• 3:41
  do
• 3:41
  right
• 3:41
  at
• 3:41
  Walmart.
• 3:43
  Yeah,
• 3:43
  I
• 3:43
  mean,
• 3:44
  I,
• 3:44
  I
• 3:44
  think
• 3:44
  the
• 3:45
  other
• 3:45
  part
• 3:45
  that
• 3:46
  you
• 3:47
  didn't
• 3:47
  mention
• 3:47
  both
• 3:48
  about
• 3:48
  McMillan
• 3:49
  and,
• 3:49
  and
• 3:49
  Furner
• 3:50
  is
• 3:50
  their
• 3:50
  leadership
• 3:51
  styles
• 3:51
  and
• 3:51
  the
• 3:52
  culture
• 3:52
  that
• 3:52
  they're
• 3:52
  creating
• 3:53
  at
• 3:53
  Walmart
• 3:53
  to
• 3:54
  make
• 3:54
  things
• 3:54
  go
• 3:55
  the
• 3:55
  way
• 3:55
  that
• 3:55
  it
• 3:55
  they
• 3:56
  have
• 3:56
  for
• 3:56
  Walmart
• 3:57
  in
• 3:57
  the
• 3:57
  last
• 3:57
  several
• 3:57
  years.
• 3:57
  I
• 3:58
  think
• 3:58
  it's
• 3:58
  important
• 3:59
  to
• 3:59
  Note
• 3:59
  that
• 3:59
  under
• 3:59
  McMillan's
• 4:00
  leadership,
• 4:00
  we
• 4:00
  heard
• 4:01
  from
• 4:01
  almost,
• 4:02
  we
• 4:03
  were
• 4:03
  very
• 4:03
  close
• 4:03
  with
• 4:04
  the
• 4:04
  teams
• 4:04
  at
• 4:04
  Walmart.
• 4:04
  We
• 4:05
  interview
• 4:05
  them
• 4:05
  often.
• 4:06
  And
• 4:06
  one
• 4:06
  of
• 4:06
  the
• 4:06
  things
• 4:07
  that
• 4:07
  we
• 4:07
  hear
• 4:07
  all
• 4:08
  the
• 4:08
  time
• 4:08
  is
• 4:08
  that
• 4:08
  McMillan
• 4:09
  created
• 4:09
  a
• 4:09
  culture
• 4:10
  that
• 4:10
  really
• 4:10
  diminished
• 4:11
  the
• 4:11
  politics
• 4:12
  that
• 4:13
  can
• 4:13
  happen.
• 4:13
  And
• 4:14
  he
• 4:14
  really
• 4:15
  made
• 4:15
  it
• 4:15
  an
• 4:15
  environment
• 4:16
  where
• 4:16
  there
• 4:17
  was
• 4:17
  a
• 4:17
  fail
• 4:17
  fast
• 4:18
  mentality.
• 4:18
  It
• 4:18
  was
• 4:18
  not
• 4:19
  about
• 4:19
  presenting
• 4:20
  to
• 4:20
  the.
• 4:20
  Your
• 4:21
  boss's
• 4:21
  boss's
• 4:22
  boss's
• 4:22
  boss,
• 4:22
  it
• 4:22
  was,
• 4:23
  how
• 4:23
  do
• 4:23
  we
• 4:23
  get
• 4:23
  something
• 4:24
  that
• 4:25
  can
• 4:25
  be
• 4:25
  launched
• 4:26
  quickly,
• 4:27
  get
• 4:27
  ahead
• 4:27
  of
• 4:27
  our
• 4:28
  competitors
• 4:28
  and
• 4:28
  really
• 4:29
  focus
• 4:29
  on
• 4:29
  making
• 4:30
  sure
• 4:30
  that
• 4:30
  we're
• 4:31
  doing
• 4:31
  the
• 4:31
  best
• 4:32
  so
• 4:32
  that
• 4:32
  we
• 4:32
  can
• 4:33
  make
• 4:33
  sure
• 4:33
  that
• 4:33
  our
• 4:33
  customers
• 4:34
  are
• 4:35
  living
• 4:36
  better
• 4:37
  and
• 4:37
  that
• 4:37
  they're
• 4:38
  in
• 4:38
  an
• 4:38
  experience
• 4:38
  where
• 4:38
  they
• 4:38
  can
• 4:39
  live
• 4:39
  better
• 4:39
  and
• 4:39
  save
• 4:40
  money.
• 4:41
  Um,
• 4:41
  he
• 4:41
  took
• 4:42
  Walmart
• 4:43
  from
• 4:43
  People
• 4:44
  of
• 4:44
  Walmart,
• 4:45
  the,
• 4:45
  the
• 4:46
  meme
• 4:46
  to
• 4:47
  Walmart
• 4:47
  for
• 4:47
  the
• 4:47
  people.
• 4:48
  And
• 4:48
  I
• 4:48
  think
• 4:48
  that's
• 4:49
  something,
• 4:49
  as
• 4:49
  you
• 4:49
  mentioned,
• 4:50
  will
• 4:50
  go
• 4:51
  down
• 4:51
  in,
• 4:51
  in
• 4:52
  Doug
• 4:52
  McMillan's
• 4:53
  in,
• 4:54
  in
• 4:54
  remembrance
• 4:55
  of
• 4:55
  Doug
• 4:55
  McMillan's
• 4:56
  tenure.
• 4:57
  I
• 4:57
  think
• 4:57
  the
• 4:57
  second
• 4:57
  thing
• 4:58
  too,
• 4:58
  is
• 4:58
  about
• 4:58
  Furner's
• 4:59
  leadership,
• 5:00
  John,
• 5:00
  as
• 5:01
  you
• 5:01
  mentioned
• 5:01
  how
• 5:02
  he
• 5:02
  reached
• 5:02
  out
• 5:02
  to
• 5:02
  you.
• 5:03
  He's
• 5:03
  approachable
• 5:04
  and
• 5:04
  he's
• 5:04
  empathetic.
• 5:05
  He
• 5:05
  grew,
• 5:06
  he
• 5:06
  has
• 5:06
  grown
• 5:06
  up,
• 5:06
  as
• 5:07
  we
• 5:07
  mentioned
• 5:07
  in
• 5:07
  the
• 5:08
  company,
• 5:08
  literally.
• 5:09
  He,
• 5:09
  he
• 5:09
  started
• 5:10
  his
• 5:10
  own
• 5:10
  podcast
• 5:11
  at
• 5:11
  Walmart
• 5:11
  so
• 5:11
  that
• 5:12
  the
• 5:12
  people
• 5:12
  that
• 5:13
  work
• 5:13
  there
• 5:13
  could
• 5:14
  understand
• 5:15
  the
• 5:15
  people
• 5:15
  who
• 5:15
  are
• 5:16
  working
• 5:16
  in
• 5:16
  all
• 5:16
  areas
• 5:17
  of
• 5:17
  the
• 5:17
  business
• 5:17
  and
• 5:18
  made
• 5:18
  sure
• 5:18
  that
• 5:18
  people
• 5:19
  develop
• 5:19
  that
• 5:20
  empathy
• 5:20
  that
• 5:20
  he's
• 5:21
  so
• 5:21
  well
• 5:21
  known
• 5:22
  for,
• 5:22
  so
• 5:22
  that
• 5:22
  you're,
• 5:23
  you're
• 5:23
  talking
• 5:23
  to
• 5:24
  your
• 5:24
  colleagues
• 5:24
  differently.
• 5:25
  I
• 5:26
  think
• 5:26
  the,
• 5:26
  the
• 5:27
  last
• 5:27
  thing
• 5:27
  about
• 5:27
  Furner
• 5:28
  that
• 5:28
  will
• 5:28
  be
• 5:28
  so
• 5:28
  important
• 5:29
  as
• 5:29
  we
• 5:29
  look
• 5:29
  at
• 5:29
  the
• 5:29
  next
• 5:30
  10
• 5:30
  years
• 5:30
  of
• 5:30
  Walmart
• 5:31
  is
• 5:31
  that
• 5:32
  when
• 5:32
  you
• 5:32
  lead
• 5:33
  with
• 5:33
  empathy
• 5:34
  and
• 5:34
  curiosity
• 5:35
  and
• 5:36
  like
• 5:36
  Ferner
• 5:36
  does,
• 5:36
  he
• 5:37
  doesn't
• 5:37
  have
• 5:37
  to
• 5:37
  be
• 5:37
  the
• 5:38
  smartest
• 5:38
  person
• 5:38
  in
• 5:38
  the
• 5:39
  room.
• 5:39
  He's
• 5:39
  the
• 5:39
  most
• 5:39
  curious.
• 5:40
  And
• 5:40
  I
• 5:41
  think
• 5:41
  that's
• 5:41
  what
• 5:41
  will
• 5:41
  be
• 5:42
  so
• 5:42
  important,
• 5:42
  especially
• 5:43
  when
• 5:43
  you
• 5:43
  think
• 5:43
  about
• 5:43
  how
• 5:44
  much
• 5:44
  AI
• 5:44
  is
• 5:45
  impacting
• 5:46
  the
• 5:46
  future
• 5:46
  of
• 5:47
  everyone's
• 5:47
  businesses,
• 5:48
  but
• 5:48
  especially
• 5:49
  Walmart.
• 5:50
  So
• 5:50
  I
• 5:50
  think
• 5:51
  they,
• 5:51
  they
• 5:51
  have
• 5:51
  a
• 5:52
  great,
• 5:52
  great
• 5:53
  years
• 5:54
  ahead
• 5:54
  with
• 5:54
  Ferner
• 5:55
  and
• 5:56
  really
• 5:56
  well
• 5:56
  done,
• 5:57
  Doug
• 5:57
  McMillan.
• 5:58
  Yeah,
• 5:59
  yeah,
• 5:59
  yeah.
• 5:59
  You
• 6:00
  bring
• 6:00
  up
• 6:00
  some
• 6:00
  great
• 6:00
  points
• 6:00
  there
• 6:00
  too.
• 6:00
  And
• 6:01
  like,
• 6:01
  one
• 6:01
  thing
• 6:01
  I
• 6:01
  hadn't
• 6:01
  thought
• 6:01
  about
• 6:02
  is
• 6:02
  like,
• 6:02
  they've
• 6:02
  taken
• 6:03
  some
• 6:03
  big
• 6:03
  swings
• 6:03
  on
• 6:04
  some
• 6:04
  strategies
• 6:04
  too.
• 6:04
  Like
• 6:05
  I
• 6:05
  think
• 6:05
  of
• 6:05
  Walmart
• 6:05
  Commerce
• 6:06
  Technologies,
• 6:06
  you
• 6:06
  know,
• 6:07
  that
• 6:07
  that's
• 6:07
  kind
• 6:07
  of
• 6:07
  gone
• 6:08
  away,
• 6:08
  you
• 6:08
  know,
• 6:08
  like,
• 6:09
  but
• 6:09
  they
• 6:09
  were
• 6:09
  after.
• 6:09
  They
• 6:10
  went
• 6:10
  after
• 6:10
  it.
• 6:10
  So
• 6:10
  they've
• 6:10
  had,
• 6:11
  they've
• 6:11
  had
• 6:11
  some
• 6:11
  misses
• 6:12
  too,
• 6:12
  but
• 6:12
  those
• 6:12
  misses
• 6:13
  don't
• 6:13
  detract
• 6:13
  from
• 6:13
  the
• 6:14
  overall
• 6:14
  success.
• 6:14
  And
• 6:15
  when
• 6:15
  you're
• 6:15
  taking,
• 6:15
  you
• 6:16
  know,
• 6:16
  at
• 6:16
  bats,
• 6:17
  that's
• 6:17
  the
• 6:17
  most
• 6:17
  important
• 6:18
  thing
• 6:18
  here
• 6:18
  as
• 6:18
  you
• 6:18
  think
• 6:19
  about
• 6:19
  the
• 6:19
  future
• 6:19
  of
• 6:19
  retail,
• 6:20
  instead
• 6:20
  of
• 6:20
  just,
• 6:20
  you
• 6:20
  know,
• 6:20
  stand
• 6:21
  doing
• 6:21
  what
• 6:22
  you've
• 6:22
  always
• 6:22
  tried
• 6:22
  to
• 6:22
  do.