435 : Encore! It's OK to be the Boss, w/ Bruce Tulgan

Keys To The Shop : Equipping Coffee Shop Leaders · Oct 4, 2023 · 55m

Fully stepping into your authority is an act of service. Your position as a leader is meant to serve those you lead. But if you do not think it is ok to be the boss, you will simply be a bad an ineffective boss vs one that takes a strong, caring, and clear approach to the position.

One of my favorite authors on management is Bruce Tulgan who wrote the book "It's OK to be the Boss. We had him on the show back on episode 28 in 2017 and I believe his work and message is an absolute must for us in specialty coffee retail.

Bruce is the founder of Rainmaker Thinking and the author of more than 20…