Latest / Becker’s Healthcare Podcast / Advancing Nurse Leadership and Multi Generational Trust with Dan Collard

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Advancing Nurse Leadership and Multi Generational Trust with Dan Collard · Becker’s Healthcare Podcast

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  This is Scott Becker with the Becker's health
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  care podcast.
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  I'm thrilled today to be joined by one
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  of the best leaders in health care and
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  just a terrific individual.
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  We're joined today by Dan Collard.
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  Dan with Quint Studer,
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  the the sort of legendary founder of the
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  Studer Group, and Dan and Quint worked together
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  at Studer for a very long time. Are
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  are no now cofounders
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  of HealthCare Plus Solutions Group. HealthCare Plus Solutions
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  Group, since it launched a few years ago,
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  it has grown tremendously.
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  They just recently did an acquisition, and we're
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  gonna talk about that as well. We're also
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  gonna talk about Dan's new book called Gentle
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  Ones, which is coming out this coming month.
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  So thrilled to visit with Dan. Dan, before
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  we get started in the acquisition and the
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  book in in which you folks do, take
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  a moment and and just introduce yourself and
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  and tell us about HealthCare Plus Solutions Group.
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  You bet. I I always describe myself in
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  two ways, Scott. One, I'm the husband of
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  a nurse, and that always gave me a
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  really good lens into health care because my
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  wife became a nurse before I got into
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  health care, and so it was a really
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  neat lens to look through. And then when
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  I did get into health care, I always
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  introduce myself. I'm an operator at heart, and
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  so I continue to look at health care
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  through the lens of an operator, those folks
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  that are in the trenches every day trying
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  to make the very best of some strong
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  headwinds at time and ultimately
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  just provide the very best patient care and
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  the very best place for
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  employees to work and for physicians to practice.
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  Thank you. It it it's literally amazing what
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  I've watched the two of you do over
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  the course of your careers and impact you've
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  had on leadership and in health care.
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  I I know that you recently acquired
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  HPSG
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  Healthcare Plus Solutions Group. Just recently acquired an
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  organization
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  entirely devoted to nurse leadership development,
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  you leadership.
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  Can you tell us a little bit about
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  you leadership
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  and why you chose to go in that
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  direction,
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  and and what does this mean for you
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  and Quint
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  and your team? Yeah. You bet. You know,
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  when we came back and created HPSG,
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  we call it for short, early on with
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  the American Organization
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  of Nurse Leaders
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  and the American Nursing Association.
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  And what that research indicated was that there
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  was a greater thirst than ever for development,
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  leadership development,
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  helping someone, especially
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  perhaps some of the newest leaders in the
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  industry post COVID,
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  really feel like they were a better version
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  of themselves
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  on an ongoing basis. We had about 5,000
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  nurses in the study. It was funded
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  independently, so it didn't look like it was
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  just our message.
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  And so that research had set out there
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  for a couple of years, and and it's
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  been very meaningful in sort of helping us
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  craft
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  some of the work we do in focusing
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  not only in the traditional audience of what
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  we would call the managers, the directors, the
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  vice presidents,
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  but also a layer down,
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  areas like charge nurses and clinical supervisors,
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  those folks that while they bear a leadership
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  title, might not have really gotten the development
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  they needed.
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  And so we had gotten to know three
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  ladies that founded a company called You Leadership
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  several years ago, Kaye Kennedy and Susan Campus
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  and Lucy LeClaire,
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  and their work started in research as well.
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  And we sort of joke what began as
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  pure research has really become a movement,
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  and that became what's known as human centered
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  leadership. We've known them for a while. And
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  then last year, they came to us and
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  said, you know, we'd love to grow the
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  impact of our organization, and we sort of
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  feel like,
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  you know, Quint and Dan and the the
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  team at HPSG
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  might make the perfect partner to do so.
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  So it really began in its desire on
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  both of our parts to grow the impact
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  of this focus on nursing leadership development.
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  Thank you. And and and talk about
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  what you love about what they do in
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  in their group and why they're such a
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  great fit for you folks. Yeah. You know,
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  they have a a catchphrase,
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  right on the cover of their original book,
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  which is called human centered leadership.
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  And that catchphrase is it begins with you,
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  but it's not about you. And what that
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  really means is the the three of them
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  decided to put this research into action.
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  They realized that one of the weak spots,
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  and it's been like this for a long
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  time, nurse leaders do a really good job
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  taking care of everybody,
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  but they don't always do a good job
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  taking care of themselves. And so it actually
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  begins with, let's give the nurse leaders a
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  platform whereby they can go through an assessment,
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  sort of understand
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  themselves better,
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  take care of themselves better so that they
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  can in turn take care of the team
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  better. And, you know, as we've always said,
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  the dominoes just keep falling, and if we
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  take care of the team better, ultimately, we
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  provide better patient care. So that's the first
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  part of what really drew us to them.
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  The second part was the fact that it's
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  just very evidence based.
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  This research that was done has now been
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  cited
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  in over 30 peer reviewed journals.
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  They're
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  active in the academic world. So it's not
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  just that proverbial really good idea. There's a
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  lot of evidence. There's a lot of substance
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  behind that. And I think in a day
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  like today where operators have to really make
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  hard decisions about where they invest
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  and how they invest in their people, If
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  we have a body of evidence, it just
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  makes that that decision a little a little
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  easier.
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  Thank you. Just fascinating. And and and it
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  must be flattering in its own way. I
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  mean, you and Quint are two of the
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  best people that I know, so it makes
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  sense to me. But it must be flattering
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  for people that are looking for potentially a
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  partner
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  to to to look at you and say,
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  look, we think you'd be a good fit
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  because a pleasure and that must be very
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  flattering.
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  Well, you know, there's a it reminds me
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  of a couple things. Over the course of
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  our time together,
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  you look at the last two, two and
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  a half decades, we've gotten to keep some
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  really good company. You know, every time I
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  come to a a Becker's conference, it's really
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  like a family reunion.
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  You see all these leaders that, are up
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  on stage talking about what's working well in
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  health care even in the face of challenges,
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  and and you think, gosh. We've just gotten
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  to keep such good company, and this is
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  just another example of sometimes it's just as
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  much about fit and common cause and common
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  commitment to that impact as it as it
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  is anything. We want it to be a
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  great business decision, obviously,
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  but to think about sort of that we're
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  cut out of the same cloth really made
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  it an even better decision.
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  That's fantastic and so so nice. And and,
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  Dan, talk about your new book that's coming
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  out,
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  Genfluence.
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  Tell us about that, and and tell us
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  what the intent is in in publishing the
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  book and thinking through some of the subjects.
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  You know, it it seems like everything gets
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  woven together as we think about these newer,
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  younger nurse leaders that Kaye and Susan and
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  Lucy have been reaching
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  in their work. And then you think a
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  couple years ago, ACHE was nice enough to
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  publish a book with Quint and doctor Katharine
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  Mies called The Human Margin, Building the Foundations
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  of Trust. So you think of newer leaders,
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  you think about how important trust is in
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  an organization.
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  Catherine and I were were talking one day,
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  and it just occurred to us that there
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  have been so many things published about the
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  multigenerational
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  workforce.
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  But oftentimes,
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  it ends up being almost
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  too stereotypical.
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  You know? Here's what the boomers are like.
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  Here's what the Gen z's are like, and
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  here's why they don't work together well enough.
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  Here's why there's not as much trust
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  between the generations.
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  And so we decided to write a book
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  that does a couple of things. One, it
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  serves as a myth buster. Let's let's not
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  continue down the path with some of the
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  myths that have sort of evolved over time.
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  And and, you know, in the absence of
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  fact, we tend to make up our own
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  stories about people. And so let's let's bring
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  that sort of to it to a halt.
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  Let's also rely on a good body of
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  evidence that talks about what impacts each and
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  every generation, and the evidence suggests that it's
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  not necessarily the times they they lived in,
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  but the technology that surrounds it. So we
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  take a look at the body of evidence
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  around technology.
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  And and then finally, we wanted the book
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  to be useful for operators. We wanted the
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  book to be useful for leaders in the
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  trenches.
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  And so we wanted to create a framework
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  of really the a b c one two
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  three how to
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  lead a multigenerational
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  workforce. So that was sort of the base
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  of it. And then we were you know,
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  you you try to think of what do
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  we call this thing?
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  And we were talking about this whole term
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  influencer. If I get on somewhere and say,
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  oh, he's an influencer or she's an influencer,
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  we always think of, you know, TikTok, Instagram,
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  several social channels. We think of products, perhaps
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  We think of their followers, etcetera.
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  So I sort of put forth the question,
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  could we create an environment
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  where leaders could become
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  professional workforce
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  influencers?
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  So we took the two concepts, we mashed
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  them together, and that's where the the name
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  Genfluence came from.
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  So so I I love that. The book
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  is coming out in December.
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  And where could people
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  purchase the book? Where where can get they
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  get the book? Yeah. We were fortunate again
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  to partner with ACHE, which is really you
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  know, it's it's really neat when you think
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  about an organization like ACHE, 51,000
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  members,
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  you know, the the largest leadership organization of
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  the country and and quite a quite a
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  bookstore on their own part.
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  A lot of those books are textbooks. Some
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  of those are thought leadership, and the idea
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  that they would really get behind this book
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  is is really an honor in itself. So
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  there'll be really three places you can find.
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  It's already at presale on Amazon. As a
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  matter of fact, we got the neatest news
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  a couple weeks ago when it debuted at
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  presale.
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  We debuted as,
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  within about four or five days, the number
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  one new release in the health care administration,
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  section of Amazon.
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  You can also buy it at ACHE on
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  their bookstore. And then, of course, you can
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  also come to our website and go to
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  resources and choose books and find it there.
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  We we try to make it really easy.
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  It ships on December 15. So for those
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  of that are listening to this podcast, if
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  they've ordered it already, it'll ship out December
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  15,
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  and, we're just excited about it. We've gotten
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  some really good feedback early on as Catherine
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  and I have been out in the field
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  sort of testing the message, because we just
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  wanna make sure it's a a helpful message.
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  You know, in in my sense, quite frankly,
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  from you and your team is you are
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  so abundantly
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  constructive
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  that the book will have that tone and
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  be helpful and practical and useful. I'm gonna
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  go on Amazon and order my copy right
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  now. That's my next step.
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  Talk to us for a second, Dan. You're
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  also doing a a a revised version of
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  second edition of your last book,
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  which was
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  Rewiring Excellence. Talk about the motivation for that
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  and the motivation to do a a a
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  newer version.
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  Yeah. You know, I I always go back
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  to the original motivation. We would have folks
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  every time we speak across the country, we'd
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  have folks running up to us with their
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  original copies
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  of hardwiring or some of the other books
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  we published previously. And it was really sort
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  of a sentimental feel because the books would
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  be dog eared. They'd have little post it
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  notes and bookmarks in them because they've been
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  using these books for about twenty years. And
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  somehow the conversation always found its way back
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  to outcomes. So so how are your outcomes?
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  How are the metrics that you're focused on?
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  And sometimes people would, all of a sudden,
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  sort of the look on their face changes,
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  and they're a little frustrated because they're still
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  doing the work,
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  but they're not getting the outcomes that they
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  had wanted or perhaps they had gotten before.
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  And so instead of writing a sequel, instead
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  of trying to replace a book like Hardwiring
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  that was just the quintessential
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  textbook for health care for so long, we
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  said, well, maybe let's look at it a
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  little differently. What
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  if
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  things are working? We don't want people to
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  change horses in the middle of the stream
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  there. So if things are working,
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  keep them hardwired.
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  But if things aren't working, maybe it's not
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  a matter of 18 new to dos. Maybe
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  it's just a matter of looking at the
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  work that you do and tweaking and fine
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  tuning
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  that work. And so we decided to write
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  a a book called rewiring excellence, but we
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  also wanted this book to, again, represent
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  sort of the new us, if you will.
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  And and that really is listening a lot
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  to the market,
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  being out in the field every chance we
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  get.
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  And and maybe by chance not doing 12
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  new things, but bringing that number down to
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  where the work that people are doing when
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  they're already busy in health care leadership
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  becomes even more doable. So we made a
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  promise when we wrote rewiring a couple years
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  ago.
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  We we said this is gonna be a
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  living, breathing book. And and the way the
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  reason it's gonna be living and breathing is
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  we're gonna continue
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  to find what's best in the industry
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  and ask people if we can use their
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  examples in the book. So that's what this
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  is. We got to a point where we
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  had seen a handful of what I would
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  call new or new and improved things,
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  things that really had a less is more
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  theme to them. And then we even got
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  out on channels like LinkedIn and said, hey,
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  in the world of things like behavioral based
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  interview questions, when we go to select folks
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  to join our team? Are there are there
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  maybe some new questions out there that people
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  are finding helpful?
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  And the responses were just great. And so
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  we were able to pluck some of those
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  responses directly from the field where they're being
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  used.
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  We added it to the book. It added
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  about 25, 26 pages. So, again, the book's
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  a real easy read,
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  but it was fun to really sort of
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  keep our promise after 15,000
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  copies of the first book being in, you
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  know, circulation
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  to come back and say, you know what?
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  Promises made, promises kept. It's a living, breathing
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  book, and we're just gonna kinda try to
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  keep that tradition. So, you know, who knows?
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  In a year, maybe we'll be ready to
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  have the third edition, but it's been really
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  fun to have the industry weigh in like
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  we have.
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  It's fantastic. I I actually I've been following
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  you and Quint for a long time. I
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  hate to tell you how long because it
• 14:17
  dates me, but it's been incredible to watch
• 14:20
  just the way that you handle yourself, the
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  way that you interact with people, the way
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  that you guide and help health systems
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  in their workforces and work with them. I
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  I I just love it. Dan, I am
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  so thankful for your support, for your joining
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  us again on the Beckers Healthcare podcast.
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  You and Quint and Catherine here, doctor Meese,
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  have just a wonderful message, and I'm so
• 14:42
  excited about your acquisition as well in the
• 14:44
  growth of HealthCare Plus solutions group. Thank you
• 14:47
  so much for joining us today on the
• 14:48
  Becker's HealthCare podcast. Thank you, Scott.