Episode 327: Membership Policies, Contracts & Best Practices
What We Cover In This Episode:
Why operating on trust alone is not a strategy and how to move your business out of the "gray" and into the "black and white" [13:50]
The loophole test you can do right now and other operational best practices for shoring up your agreements before a difficult client does [17:12]
An effective strategy for reducing staff stress and shortening difficult cancellation conversations [22:30]
Why a freeze policy is a retention strategy rather than a loophole, and how a modest fee keeps members psychologically committed [29:25]
Quotes:
"The more things you can get black…
The skinny
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