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How Tech & AI Are Changing Small Business · Earn Your Leisure

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  Speaker 1: This episode is brought to you by P and C Bank.
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  Speaker 1: A lot of people think podcasts about work are boring,
• 0:06
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  Speaker 1: the PNC Financial Service Group, Inc. P and C Bank
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  Speaker 1: National Association Member FDIC.
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  Speaker 2: From a standpoint of technology, right, I'm interested in to
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  Speaker 2: know like how you guys are adapting to technology and
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  Speaker 2: how it's changing you know, your business models.
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  Speaker 3: That's you, Roy, that's me okay.
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  Speaker 4: So I consider myself the oldest one, yes, and as
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  Speaker 4: you know, older people don't like that stuff.
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  Speaker 3: She calls me for every thing. She had to help me,
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  Speaker 3: how did I get into the airport to go your ticket?
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  Speaker 3: But we have really we do lean into technology and
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  Speaker 3: AI and all of that. So one thing that we
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  Speaker 3: recently did was we talked about earlier y'all asked us like,
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  Speaker 3: how do we bring our brick and mortar our company
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  Speaker 3: to like our online so people when they walk in
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  Speaker 3: the T shop, we can say, what do you want
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  Speaker 3: your tea to do for you? What's the vibe, what's
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  Speaker 3: the flavor? All of these things? Where do you want
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  Speaker 3: to meet you? And we can talk about that. So
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  Speaker 3: now we have on our site just as simple as
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  Speaker 3: a little robot that says, okay, click these little buttons
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  Speaker 3: and it'll tell you the first five blends that you
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  Speaker 3: need to go purchase, and that has helped us. One
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  Speaker 3: has increased the cells so much we can go back
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  Speaker 3: and be like wow, like they actually bought this extra tea,
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  Speaker 3: and then offer another discount and leaning into it to
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  Speaker 3: allow technology to be a part of it and take
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  Speaker 3: things off our plate, because if we think about it,
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  Speaker 3: we've talked about staffing, we talked about operation and a
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  Speaker 3: y'all offers where you can take some of this off
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  Speaker 3: your plate so we don't have to build every landing page,
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  Speaker 3: we don't have to write every little description or do
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  Speaker 3: all the little minute things and online orders, click the
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  Speaker 3: buttons and use it. We don't need to email every
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  Speaker 3: person back. You have a little assistant right there that
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  Speaker 3: comes with your Gmail now if you're using Gmail suite,
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  Speaker 3: and they'll do it for you, like leaning into it,
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  Speaker 3: learning it and taking like just taking time to let
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  Speaker 3: allow those things and that takes up having to hire
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  Speaker 3: an extra person for it. That has really helped us.
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  Speaker 3: And then I just have to train her to know
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  Speaker 3: how those systems so that they're affective for us. So
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  Speaker 3: that's one way that we have used it.
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  Speaker 4: But yeah, and our whole team has they're all young,
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  Speaker 4: and we have Square and they teach me how to
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  Speaker 4: use the square. My team teaches the owner how to
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  Speaker 4: use the square and so the square.
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  Speaker 1: That sounds like Auntie.
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  Speaker 4: But then when I learned it, when I learned it,
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  Speaker 4: then they change something. Yeah, so weird. They moved the
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  Speaker 4: button this one right here, So I'm kidding.
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  Speaker 1: That's an update.
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  Speaker 3: So seriously, all the line would be out their door
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  Speaker 3: on Friday. It was me and her working. It's us too,
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  Speaker 3: because we let our team have summer breaks. We told
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  Speaker 3: them like y'all get y'all mental health. You want to
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  Speaker 3: take two weeks here, you want to take two weeks
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  Speaker 3: we'll be at the shot. So I made it. It
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  Speaker 3: was an update and she's like, I'm going to be
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  Speaker 3: on a register today. Okay, then Auntie, you you be
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  Speaker 3: on a register. I'm be in the back of the house.
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  Speaker 3: I'm making drinks. You're taking care of the people up front.
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  Speaker 3: She's like, well, can you come help me with the register?
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  Speaker 3: And I'm like, oh face, I got you with the updates,
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  Speaker 3: but knowing how, but it makes it fun and it
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  Speaker 3: really does grow the company because when customers walk in.
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  Speaker 3: One thing that surprised us was like they walked in,
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  Speaker 3: they saw both of us and it was like, oh
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  Speaker 3: my god, I'm star struck. And we're like, no, we're
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  Speaker 3: we out here hustling like we got it in us.
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  Speaker 3: You're gonna see us doing every position at this shop.
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  Speaker 3: Somebody want to call out, we are there to show up.
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  Speaker 3: So whether or not we use technology, some things we
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  Speaker 3: can't replace technology for. We can't replace our personalities. You're
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  Speaker 3: gonna get that, but we can't replace it. But you're
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  Speaker 3: gonna get us when you come to the shop. You're
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  Speaker 3: gonna get us on online and all of that.
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  Speaker 5: We're low tech over here. Well, I mean we have
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  Speaker 5: you know, like kind of the same like square point
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  Speaker 5: of sale system set up. We use the mobile ones
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  Speaker 5: for our you know, the pop up shops. At this
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  Speaker 5: point in business, in terms of technology, we're just trying
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  Speaker 5: to figure out how to enhance our data collection because
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  Speaker 5: we do so much service to community and we now
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  Speaker 5: have so many like funders and things with grants, and
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  Speaker 5: we want to be able to tell the complete story
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  Speaker 5: of our business. So it's really more like that kind
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  Speaker 5: of in like research and development right now, trying to
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  Speaker 5: figure out what tech, what things can we use to
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  Speaker 5: be able to collect as much data as we can
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  Speaker 5: to be able to tell a better story of who
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  Speaker 5: we are.
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  Speaker 6: I was gonna say, I've become an AI bought. Some
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  Speaker 6: of my team members call me Kika bot. I love AI.
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  Speaker 6: I remember when chat GPT first came out, you guys
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  Speaker 6: know TJ, Me and TJ were on Zoom every single day,
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  Speaker 6: like playing with prompts like when it first came out.
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  Speaker 6: And so now she's like, hey, look what I did.
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  Speaker 6: I'm like, how the did you do this? So for me,
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  Speaker 6: it's it's helped. It's like the kryptonite that I needed.
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  Speaker 6: I think as human, this sounds so bad. I'm sorry.
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  Speaker 6: Shout out to AI, shout out to Square. But it's
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  Speaker 6: actually made me like a super woman because the things
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  Speaker 6: I lacked now I can get from AI to attached
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  Speaker 6: to what I so like as a creator, I'm creative.
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  Speaker 6: I can create a business from scratch. Strategy, I can
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  Speaker 6: create from scratch. But how do I make sure this
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  Speaker 6: strategy is going to lead to millions? Oh that's a prompt.
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  Speaker 6: Make sure it leads to millions? And actually that's what
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  Speaker 6: I did. I built black Box franchising using chat GBT
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  Speaker 6: prompts and I reverse engineered. So this is how much
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  Speaker 6: I want to make the first year? Now, how do
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  Speaker 6: I do this? Give me all the steps? I follow
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  Speaker 6: the steps. We got there after four months and I'm
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  Speaker 6: not making this up. So it's like it's it's really
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  Speaker 6: helped me a lot.
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  Speaker 1: I don't want to sell.
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  Speaker 6: I feel like I'm on a commercial.
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  Speaker 1: It's my best friend. Is this really her? Me?
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  Speaker 6: Guys, I saw your shout out to your last episode.
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  Speaker 6: I'm like, oh, that's not her, this is not me.
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  Speaker 6: But no, I encourage everyone to embrace it because if
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  Speaker 6: you still don't know what we're talking about, it's already
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  Speaker 6: like kind.
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  Speaker 2: Of too late.
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  Speaker 1: Ernest what's up.
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  Speaker 2: Look?
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  Speaker 1: This episode is brought to you by Square Banking. One
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  Speaker 1: of the things we love most is seeing neighborhood businesses
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  Speaker 1: level up. This this West Indian spot right in our
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  Speaker 1: community that started with a small takeout counter. Now with
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  Speaker 1: Square they've been able to expand into a full sit
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  Speaker 1: down restaurant and even started catering events across the city.
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  Speaker 1: That's the kind of growth that inspires us, and it's
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  Speaker 1: powered by Square. Square is built for all types of businesses,
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  Speaker 1: from the corner bagel shop that turned into a local chain,
• 7:17
  Speaker 1: to the specialty market with thousands of unique items, to
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  Speaker 1: the stylist who's been holding you down for years. With
• 7:24
  Speaker 1: Square Banking, growth gets easier. You've got more control over
• 7:28
  Speaker 1: your cash flow, access to capital right in the same
• 7:31
  Speaker 1: system you're already using to run your business, and with
• 7:34
  Speaker 1: a free Square Savings account, you can automatically set aside
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  Speaker 1: a portion of your sales for upgrades, taxes, and those
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  Speaker 1: slow seasons, setting yourself up for long term success and
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  Speaker 1: when it's time for the next big move. Square makes
• 7:48
  Speaker 1: it simple to get approved with a Square loan based
• 7:51
  Speaker 1: on your actual business performance. No long ways, just quick
• 7:55
  Speaker 1: access to capital. In fact, eighty eight percent of businesses
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  Speaker 1: with Square loans growth. So go to Square dot com,
• 8:03
  Speaker 1: slash go, slash e y l to learn more about
• 8:06
  Speaker 1: how your business can grow with Square. That's s q
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  Speaker 1: U a r e dot com slash g O, slash
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  Speaker 1: e y l. Block Inc. Is not a bank. Banking
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